Adobe Community: Message List - I can´t find my Add On

Re: I can´t find my Add On

forums_noreply@adobe.com — Thu, 04 Sep 2014 19:20:55 GMT

Thx for your help - is working now

Re: I can´t find my Add On

forums_noreply@adobe.com — Thu, 04 Sep 2014 15:19:22 GMT

Martin we have identified the problem and it should now be resolved. Please log in and out of the add-ons website and confirm whether Beauty Retouching Kit is now listing in 'My add-ons'?

Re: I can´t find my Add On

forums_noreply@adobe.com — Thu, 04 Sep 2014 14:02:36 GMT

Martin, please send your order number to avetting@adobe.com and we will look up the order to ensure that it processed correctly.

Re: I can´t find my Add On

forums_noreply@adobe.com — Thu, 04 Sep 2014 06:17:16 GMT

Paypal Adress -> lod-seller@gmx.de

Name : Martin Slotta

Re: I can´t find my Add On

forums_noreply@adobe.com — Thu, 04 Sep 2014 06:06:06 GMT

What name did you use to buy this? We can search our payment records and work with you or the producer to provide the installer.

Thanks,

Jonathan

Re: I can´t find my Add On

forums_noreply@adobe.com — Thu, 04 Sep 2014 04:51:19 GMT

Can anybody help?

I'll pass it on Paypal, and let my Money get back.

Re: I can´t find my Add On

forums_noreply@adobe.com — Wed, 03 Sep 2014 08:00:22 GMT

No one have any idea what it could be? 3 days ago bought the add-on and I can not use it. I'm still waiting, if anyone has a solution. Or should I go to Paypal, because I've paid so far for nothing

Re: I can´t find my Add On

forums_noreply@adobe.com — Tue, 02 Sep 2014 16:02:42 GMT

here screenshots for better understanding

Re: I can´t find my Add On

forums_noreply@adobe.com — Tue, 02 Sep 2014 14:25:48 GMT

Yes i mean - My Add-ons - i see only the free Add ons.

When i search Beauty Retouching Kit in the Add on list it is saying $19.99.

i´m using CC Desktop App - this is correct installed ( i update my Photoshop CC with this Destop App )

Latest messeage on the Home tab is the activity on behance.

Re: I can´t find my Add On

forums_noreply@adobe.com — Tue, 02 Sep 2014 14:08:13 GMT

Okay.

Please tell us what list you are referring to...do you mean 'My Add-ons'?

Please search for Beauty Retouching Kit on the Add-ons website and tell us if it is saying $19.99, or 'install', or 'remove'.

Please also confirm if you are using CC Desktop App to install products and what the latest message is on the 'Home' tab.

Thank you

Krystal

Re: I can´t find my Add On

forums_noreply@adobe.com — Tue, 02 Sep 2014 13:29:14 GMT

i buy this add on Beauty Retouching Kit.

i dont found this in my online list. i get the purchase mail.

free addons i can see in my online list.

sry for my bad englisch.

Re: I can´t find my Add On

forums_noreply@adobe.com — Tue, 02 Sep 2014 11:49:31 GMT

Hello,

Yes we can help you.

Please tell us what Add-on your purchased.

Do you have the CC Desktop App installed and running, and if so, did you receive a notification that the add-on had installed?

Regards,

Krystal - Exchange / Add-ons team

I can´t find my Add On

forums_noreply@adobe.com — Tue, 02 Sep 2014 11:37:44 GMT

Hello

i buy yesterday 1 add on, and pay with PayPal . I dont find this add on in my list.

can you help