Adobe Community: Message List - I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

Re: I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

forums_noreply@adobe.com — Mon, 22 Sep 2014 10:12:46 GMT

We have identified a lag in obtaining products on Windows machines whereby a reboot is necessary to kick-start the product installation. We are investigating this. For Lightroom products, it is best to use only the CC Desktop App - available from http://creative.adobe.com/products/creative-cloud, rather than Extension Manager.

Re: I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

forums_noreply@adobe.com — Mon, 15 Sep 2014 05:18:20 GMT

Hello, I am the developer of these presets and I am so glad I checked the forum! Please contact me at contact@presetsgalore.com so I can send you this product via zip file. I'm not sure why people are encountering this problem purchasing from Adobe, but it happens sometimes.

Rachael

Re: I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

forums_noreply@adobe.com — Mon, 15 Sep 2014 02:04:54 GMT

I'm having the same problem! Please help!

I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

forums_noreply@adobe.com — Wed, 10 Sep 2014 06:57:49 GMT

it shows in creative cloud that it has been installed but I can't find the file in download folder or anywhere else. What should I do to install this in my Lr.

I try Adobe Extension but didn't work too.