Adobe Community: Message List - Adobe Photoshop Elements 8 stopped working - says serial numbers are not valid.

Re: Adobe Photoshop Elements 8 stopped working - says serial numbers are not valid.

forums_noreply@adobe.com — Sat, 13 Sep 2014 05:53:43 GMT

If you have the original disk and your serial number, you could try this other forum:

Downloading, Installing, Setting Up

Re: Adobe Photoshop Elements 8 stopped working - says serial numbers are not valid.

forums_noreply@adobe.com — Sat, 13 Sep 2014 05:49:49 GMT

Thank you - that's what I did in the first place and the chat sent me here. Thank you again. :-)

Re: Adobe Photoshop Elements 8 stopped working - says serial numbers are not valid.

forums_noreply@adobe.com — Sat, 13 Sep 2014 05:47:07 GMT

Palaab wrote:

…I contacted customer support and he asked for my serial number and then told me he can't help with this issue and I need to look in these forums for a solution…

Most irresponsible, ignorant and unprofessional of that nincompoop who sent you to the forums for a customer service issue.

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here. There's no one here who can help you.

Click on the link below, and after that click on "Still need Help? Contact us."

Then on the next page, click Chat

There is also a phone option.

http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Re: Adobe Photoshop Elements 8 stopped working - says serial numbers are not valid.

forums_noreply@adobe.com — Sat, 13 Sep 2014 05:41:32 GMT

The forum you want is the Elements forum:

Community: Photoshop Elements | Adobe Community

Adobe Photoshop Elements 8 stopped working - says serial numbers are not valid.

forums_noreply@adobe.com — Fri, 12 Sep 2014 20:45:44 GMT

I have had Adobe Photoshop Elements 8 for several years and use it daily. All of a sudden today, it would not open and showed me the screen to try the 30 free trial or to enter my serial number. I entered my serial number and it gives me a red X and then tells me that my serial number is not valid. I contacted customer support and he asked for my serial number and then told me he can't help with this issue and I need to look in these forums for a solution. Anyone have any ideas?? I'm wondering if I uninstall it and re-install it, if it will accept the serial number then, but I'm thinking I'll lose all the preferences I have set up and have to go through and tag all my pictures again - and I have thousands. Please help!! It would be nice if the company could help. :-(