Adobe Community: Message List - Webhelp displays a blank browser in the back

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Tue, 30 Sep 2014 13:29:11 GMT

It worked!

I edited the whcsh_home.htm and set the var newwnd to false in my RH project. Now the generated output opens a single window and everything else is fine. Didn't even had to ask the dev team to change the code.

Problem solved, thanks guys!!!

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Tue, 30 Sep 2014 11:37:44 GMT

The format for your call is rather told, the >>java part was deprecated in RH8. Use >>newwnd=false instead and it should work.

For a complete overview of your options, please see http://www.wvanweelden.eu/articles/part/regular-start-page

Kind regards,

Willam

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Thu, 25 Sep 2014 11:04:02 GMT

The program is written in Java and I'm setting the option in RH10 as – DHTML > Pure HTML option?

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Wed, 24 Sep 2014 16:39:44 GMT

Hi there

What you are seeing is called a "fall back". In RH 6, the sniffer code would try and sense if DHTML was an option with whatever browser was being used to present the help. And if so, you saw the DHTML version. But if not, then it might try to present things using a Java Applet. And if all else failed, Pure HTML was what would be used.

Recent versions of RoboHelp removed the middle tier of Java Applet.

Cheers... Rick

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Wed, 24 Sep 2014 16:37:32 GMT

Is the program written in Java? Or is it using the Java launcher for CSH? How are you setting this option in RH10 – the DHTML > Pure HTML option?

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Wed, 24 Sep 2014 16:31:00 GMT

It works fine if I generate it with the old RH6 and dev didn't change anything...

In RoboHelp 6 I have the option DHTML > Java Applet > Pure HTML. In RoboHelp 10 this option not there. Is it related?

Below the RH 6 Options screenshot:

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Wed, 24 Sep 2014 16:13:32 GMT

Was it acting like this before or is this a new behaviour? Did the developers change the method they use to call your help?

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Wed, 24 Sep 2014 15:55:42 GMT

I'm not familiar with coding and methods but this is what the code uses, does it help?

"file://C:/Program Files (x86)/Coriant/TNMS/client/help/app/bicnet_webhelp.htm#<cmd=toc>>java=true"

Re: Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Wed, 24 Sep 2014 12:53:05 GMT

What method are you using to invoke the CSH from within the program?

Webhelp displays a blank browser in the back

forums_noreply@adobe.com — Wed, 24 Sep 2014 12:47:07 GMT

Greeting to everyone! This is my first topic and I hopy you can help me with an issue.

After migrating from RoboHelp 6 to 10, I started having this issue when invoking the help system... Happens in Windows 7 and Windows server 2012.

How to get rid of that blank browser in the back?

Thanks a lot!