Adobe Community: Message List - What is the best output page-level help for a thick/fat client software app

Re: What is the best output page-level help for a thick/fat client software app

forums_noreply@adobe.com — Wed, 08 Oct 2014 19:36:00 GMT

Thanks William,

We have MANY,MANY clients with a variety of computer system set ups... most with internet access. I have to be able to provide a help system for all. This leads me to think that Webhelp is the best since it is browser and platform independent.

Thanks though for your response.

Re: What is the best output page-level help for a thick/fat client software app

forums_noreply@adobe.com — Mon, 06 Oct 2014 08:49:53 GMT

The best format depends on your client's situation. Do all client pc's have internet access and can you get a server to host the help? If so, I would go for WebHel/HTML5. That's the easiest to maintain and the client won't have to hassle with installing help.

If you client doesn't have internet access or you don't have a server, a CHM is quite safe. It works well even though it is an old technology. But keep in mind that if the CHM is located on a network drive, it won't work unless the client is willing to change some security settings.

Kind regards,

Willam

What is the best output page-level help for a thick/fat client software app

forums_noreply@adobe.com — Thu, 02 Oct 2014 13:59:11 GMT

I am looking to do some reorganizing of some help projects here at my new employer. For the past 10 years, I have only been dealing with web-based apps so all my help has been web help... sometimes page-level, sometimes not. However, I will need to now convert and/or create new help for a software app that is thick-client style. I need to know what the optimum output format would be to work best for page-level, thick-client, online help... HELP!

BTW.. I am currently using RH10 for Windows 7.

Thanks,