Adobe Community: Message List - adobe story stuck at "ST STORY" and is not loading

Re: adobe story stuck at "ST STORY" and is not loading

forums_noreply@adobe.com — Mon, 27 Oct 2014 07:22:30 GMT

- First update the flash player plugin ( http://get.adobe.com/flashplayer )

and then make sure that your browser is able to display flash content. To check this you can visit this site: Adobe - Flash Player

Here you should be able to observe the 'Version Information' box.

Now visit Adobe Story again in the browser and login.

The 'St Adobe Story' animation page is a place-holder page while browser is downloading the Adobe Story application in the background. (application is of nearly 3 MB in size)

- If you are still stuck on that page after few minutes then you can try the following to make sure that this is not an issue related to cache/cookies.

- Open New Private Browsing Window of the browser ( In Chrome the option is 'New Incognito Window' )

- Visit Adobe Story in that window, login and wait few minutes for application to load.

- If you are able to login in this window then please clear your browser's cache and cookies (How do I clear my web browser's cache, cookies, and history?)

- If it is still stuck, then please try to update your browser. ( or may be install a new browser, say firefox, and try on that one )

Re: adobe story stuck at "ST STORY" and is not loading

forums_noreply@adobe.com — Sun, 26 Oct 2014 21:57:19 GMT

HELLO???

Is anyone listening?

This is a very good question.

adobe story stuck at "ST STORY" and is not loading

forums_noreply@adobe.com — Mon, 06 Oct 2014 18:40:04 GMT

I am trying to use adobe story free for the first time. Joined adobe cloud. Uploaded latest flash. Cleared all cash.

can load in, but when hit get started the screen has "ST ADOBE STORY" and a orange bar like it is loading, but does nothing else.

one post suggested trying a different browser, I was using chrome. I use IE, and it immediately went to the same place. it skipped join, sign in .....