Adobe Community: Message List - Flask Player update stops at Step 1 of 3

Re: Flask Player update stops at Step 1 of 3

forums_noreply@adobe.com — Thu, 06 Nov 2014 20:10:32 GMT

The screen you've posted is different than the original screen you posted.

To proceed, open your download folder and run install_flashplayer[xxx].exe.

Re: Flask Player update stops at Step 1 of 3

forums_noreply@adobe.com — Thu, 06 Nov 2014 19:48:15 GMT

Now Adobe progress screen cannot get past step 2 of 3

This is REALLY annoying

23 days --- 3 weeks and 2 days and this update process is still a farce.

If I was a troll I would vent my spleen here

Adobe!

- I have dumped Reader all together because free PDFXchange Editor is vastly superior and I have purchased their PRO version (which is cheaper than Adobe)

- McAfee sneakware ... from a so-called reputable organisation. Are Adobe finances that bad ?

- sneakware/adware is how struggling developers try to make money

If I could dump Flash I would be long gone

Re: Flask Player update stops at Step 1 of 3

forums_noreply@adobe.com — Fri, 17 Oct 2014 20:43:49 GMT

When I switch my locale to Australia from the link on the bottom left of adobe.com, I'm seeing the 404s as well, without opening a VPN connection to Australia or anything. That means I'm hitting the US load balancers and my local Akamai node... so I'm thinking that the /au/ directory got mangled before the bits were pushed to Akamai and not the typical issue with a specific Akamai node with the stuck cache or a client-side ad blocker or something. It's super weird, so I'm thinking that a website change broke this, and it's probably not something caused by the content delivered by the Flash Player team. I've notified the appropriate teams last night, but it was after everyone was probably gone for the day -- so we're just waiting on the appropriate folks to track down and resolve the issue at this point.

I have no ETA at this time. It's likely that this will get fixed before I hear about it, so you might just want to check back periodically. When I do get an update, I'll update this thread. If you haven't heard back from me in a couple days, please feel free to bug me about it. If I haven't heard anything about this by the end of the day today (it's 2PM on Friday PST at the moment), it will be Monday at the earliest before I'll have an update.

Re: Flask Player update stops at Step 1 of 3

forums_noreply@adobe.com — Fri, 17 Oct 2014 17:40:03 GMT

Hi,

Do you have any sort of ad-blocker installed? Ad-blockers tend to block the 'special offers' content, however, that won't resolve the issue with the missing pages, and Jeromie has indicated he's notified the appropriate folks.

Until the issue is resolved, you can download Flash Player from the link at the bottom of the Installation problems | Flash Player | Windows page.

Maria

Re: Flask Player update stops at Step 1 of 3

forums_noreply@adobe.com — Fri, 17 Oct 2014 02:50:37 GMT

Thanks Jeromie,

Do I wait for another email notification ?

Re: Flask Player update stops at Step 1 of 3

forums_noreply@adobe.com — Fri, 17 Oct 2014 00:56:50 GMT

Yeah, that doesn't look right. I've notified the web team. I'm sure they'll investigate and resolve it shortly.

Flask Player update stops at Step 1 of 3

forums_noreply@adobe.com — Fri, 17 Oct 2014 00:34:23 GMT

Yesterday an Adobe Flash Player update advice popped up when I opened my browser.

As I am suspicious of Adobe installing unwanted adware I am extra cautious about Adobe updates.
Version 15.0.0.189 (16-10-14)

Step 1 of 3
"Options" panel is blank

"Terms and conditions:" (panel 3 of "Step:1 of 3") ... has a link-caption "Adobe Software Licencing Agreement" ...

     https://www.adobe.com/au/legal/licenses-terms.html
    - which when clicked results in an Adobe error page 404

Page: 1 of 3
Daringly I clicked on [Update Now]
New page was ...
Adobe in Australia (I am in Australia)
http://www.adobe.com/au/

- no more wizard pages (2of3, 3of3)
- no progress bar
- no finished notice
- nothing

Checked my browser for plugins and extensions
Plugins:-
- Shockwave Flash 15.0.0.152
- I uninstalled "Shockwave" on 30-Aug-2014
- what is going on here ?
- No sign of Flash Player ?

Checked Add remove Programs:-

End of episode

What is going on here ?
- none of it makes sense to me

- what have I (or not) done wrong ?

- 4 other PCs simply update Flash Player ... and its all over in about 15 seconds max

- trying to sort this problem has cost me >3 hours of searching the Adobe forum for clues ..... !