Adobe Community: Message List - Photoshop Elements 12 is hanging in OSX Yosemite.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 09 Nov 2014 21:10:25 GMT

Try this (found on Adobe web-site) - A walkthrough plug-in

http://helpx.adobe.com/photoshop-elements/kb/pse-stops-responding-yosemite.html

It seems to be working for me tonight

Good luck, Tim

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Thu, 06 Nov 2014 01:21:52 GMT

1. use your mouse instead of the trackpad until Apple/Adobe figure out how to release the update.

2. this suggestion for a plugin from Adobe:

Jeffrey Tranberry (Chief Customer Advocate) 4 days ago
We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).

As we mentioned previously, we have been working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update.

In the meanwhile, you have two options to work around this problem:

1. Use a mouse instead of the trackpad
2. Install a plug-in which should workaround the problem

Plug-in installation instructions:

1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:

• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/

You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".

Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Be prepared to remove this plugin once the issue is officially resolved by Apple.

If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Wed, 05 Nov 2014 21:10:39 GMT

Having the same problem, I found this article on photoshop forum but haven't tried yet.

Photoshop Elements doesn't respond when you use editing tools in Mac OS X 10.10

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Wed, 05 Nov 2014 21:08:25 GMT

I don't know when the update is but I did follow the work around plugin instructions and it's fixed my issue. I was having an issue with not being able to move objects to another place on the page.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Wed, 05 Nov 2014 21:01:06 GMT

I probably should have asked that.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Wed, 05 Nov 2014 19:42:30 GMT

Do you know when the update will be available?

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Wed, 05 Nov 2014 19:03:05 GMT

I just got off chat with Adobe. I'm having so many issues with Photoshop Elements 12 Editor and was going to upgrade. He informed me that an update will be available soon for us using Photoshop Elements on OS Yosemite.

Griffin: at 11:00:29

There should be an update very soon for you to use Photshop elements on Yosemite.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 03 Nov 2014 14:56:09 GMT

There is a workaround to fix it: Photoshop Elements doesn't respond when you use editing tools in Mac OS X 10.10

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Tue, 28 Oct 2014 20:38:26 GMT

I have same problem, but I just connected my magic mouse, and then It worked...

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Tue, 28 Oct 2014 11:35:52 GMT

Had the same problem like everyone else, Elements 12 hanging when I upgraded to Yosemite and to be honest I just uninstalled Yosemite and went back to factory settings and Snow Leopard and then re-downloaded mavericks. All works perfectly well now. If I was you just wait a few months until they sort out this mess and then upgrade to Yosemite.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 27 Oct 2014 15:11:26 GMT

adobe seems to be if on this

just say no to adobe

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 27 Oct 2014 12:30:56 GMT

I Have been having this same problem and thanks to reading this thread have set up a mouse for when i use photoshop and thats fixing the issue ( temporary fix I hope. . Adobe? )

How can we buy software in good faith then be left 3 moths later with no concerns from Adobe about these issues. If you can't fix it then send me a code for a free upgrade

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Tue, 21 Oct 2014 01:32:33 GMT

Are you hearing this ADOBE you need to get this fixed ASAP, this is POOR Customer service. It is a trackpad issue and if you touch your trackpad it hangs everytime.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Tue, 21 Oct 2014 00:03:10 GMT

I switched to using my mouse instead of my track pad, and it works! This does not make any sense at all!

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 22:17:41 GMT

I have a separate mouse and I cannot get PSE 12 to work for me – I downloaded the trial version of PSE 13, and when that is up, I just might be forced to upgrade to PSE 13.

Adobe & Apple, you both suck.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 22:07:21 GMT

Isn't it odd how we're all having PSE12 freeze issues just when PSE13 comes out. One has to wonder if this is their way to get people to pay and upgrade.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 19:30:43 GMT

they techie nerd hotshots at apple should upgrade aperture to adopt certain photoshop elements at a reasonable price—thereby keeping it “all in the family"

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 19:27:22 GMT

I have heard that the company has gone down hill over the past few year I

guess this supports what I heard.

On Oct 20, 2014 2:51 PM, "MaximusHorribilus" <forums_noreply@adobe.com>

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 18:51:39 GMT

since i appear to be stuck with yosemite, and i refuse to pay to upgrade to photoshop 13 ( its not the money its the principal), i am currently shopping for new editing software…just got Pixelmator….doesnt do what photoshoppe does, but then, i don’t really have a need for a lot of the stuff photoshop offers…not a pro so i am not going to invest in the upgrade…also, how in the world has photoshop gotten by not responding to this?

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 18:12:25 GMT

Exact same issue here after upgrading to Yosemite over the weekend. No problems except 2011 iMac's Magic Trackpad and 2013 Macbook Air's built in trackpad both cause PSE 12 to immediately freeze when using tools. PSE 12 works fine with a Magic Mouse. The touchup and clone tools in PSE 11 which I have retained to run my 32-bit scanner are functional with trackpad clicks but dragging the brush doesn't work. The application doesn't freeze however.

If PSE 13 tools work with trackpads, that tells me this is probably an Adobe issue.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 02:15:37 GMT

This is an Adobe problem they will not address. So I am now going to look

at other products that are not from Adobe. I just can't trust them any more.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 02:12:37 GMT

I can use PSE 12 with my mouse but not my pad.

On Oct 19, 2014 8:41 PM, "idliketoplayyouamatcr" <forums_noreply@adobe.com>

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 02:02:29 GMT

Thank you for confirming PSE13 works.

In my case, I bought PSE12 at the end of August 2014. Six weeks of use is not an acceptable solution.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Mon, 20 Oct 2014 00:41:26 GMT

I bought the upgrade from PSE 12 to PSE 13 and am using it with no problems on Yosemite with a trackpad. There seems to be no answer to the issue other than getting PSE 13. Just don't get 14 or 15 and you can amortize your cost over three years!

Marty T.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 21:20:10 GMT

PSE6 works in Yosemite using the trackpad.

I read that PSE10 work in Yosemite, but I do not recall if that person who made the claim stated they were using a mouse.

Someone stated the PSE11 allows making a single click, and it does not entirely lock PSE.

PSE12 I know makes a single click and locks the app.

The problem is somewhat odd. A partial trackpad error was introduced in PSE11, and the error became worse in PSE12.

PSE13 is claimed to work fine in Yosemite by Adobe, but a user needs to confirm the latest version works when using a trackpad.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 21:04:10 GMT

thanks i will give it a shot

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 21:01:15 GMT

It appears that the problem is with trackpads. Try using a mouse instead and see if it works for you.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 19:28:10 GMT

we should not have to jump thru hoops and be some kind of computer nerd techie to have our software up and running after the upgrade

i went on chat with apple yesterday about this—the kid offered no solutions, just retrograde back to mavericks—also offered no opinion about yosemite

i use photoshop in my very small business, and i guess i am going to have to lay out money and upgrade it to PSE13

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 19:20:26 GMT

I have the exact same problem. Purchased PSE 12 less than a month ago, upgraded to OS X Yosemite yesterday & now it doesn't work. Bummer.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 01:38:01 GMT

I updated to PSE 12 at the beginning of this year. They can forget my business anymore.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 01:36:53 GMT

I guess Adobe is telling everyone go get a different App. They don't care about us who paid for their program. I am going to one of the FREE programs which didn't hang up

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 00:58:14 GMT

I have the exact same problem—contacted apple support to go back to original operating OS or whatever the heck it is…very unhappy with the entire situation

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sun, 19 Oct 2014 00:14:35 GMT

@mwheinz.

That is what an Adobe representative told me in an online chat I had with them yesterday.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sat, 18 Oct 2014 23:25:37 GMT

Nando,

Where did you see that Adobe has stated that Yosemite users have to upgrade to PSE13?

Like you I bought PSE12 just a short while back - something like a week before they announced PSE13....

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sat, 18 Oct 2014 23:06:16 GMT

Nothing suggested so far fixes PSE12.

One other trick I tried was holding down Shift+ALT+Command immediately upon launching the program. A dialog box pops up that asks you confirm resetting the application.

Adobe support states that PSE13 must be purchased for those using Yosemite. I purchased PSE12 just 6 weeks ago, so I am particularly annoyed with the buy new response from Adobe.

I can confirm that my ancient PSE6 works fine in Yosemite. I also read somewhere that PSE10 also works. So, this seems to be a PSE11/PSE12 specific problem.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sat, 18 Oct 2014 21:37:51 GMT

Go to applications>utilities>disk utility. Click the name of your hard drive in the list on the left side of the window, then click Repair Permissions. it takes a while so don't worry and don't get upset about all the messages scrolling past. They don't matter. Nothing to worry about unless at the end it says the repair failed.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sat, 18 Oct 2014 21:05:44 GMT

How to you repair permissions?

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Sat, 18 Oct 2014 18:32:04 GMT

I am having the same issues after downloading OS X Yosemite last night. SO FRUSTRATING!!!!!!!!

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Fri, 17 Oct 2014 16:19:40 GMT

Nope. I tried again, deleting everything related to Adobe from my preferences folder. The app was clearly reset to its default state, but the moment I selected a region, it hung.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Fri, 17 Oct 2014 15:30:32 GMT

If you have once run PSE it is necessary to also delete the saved application states.

So you would need to delete:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements < version > Paths

Adobe Photoshop Elements < version > Settings

com.adobe.Elements Organizer. < version >.plist

com.adobe.ElementsOrganizer< version>.plist

and any lockfiles with the same names, then go to Saved Application States (at the same level as preferences) and delete any for PSE, then repair permissions and try again.

However, I will say that I am not running Yosemite (and don't intend to any time soon), but from the folks I knew who were in the Apple beta, it breaks many, many existing programs.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Fri, 17 Oct 2014 15:20:33 GMT

Just installed Yosemite last night on an iMac and a MacBook Air. In both cases on Yosemite, selecting the Lasso Tool caused the system to hang up and I had to force quit to get the system back. This happened in PE11 on the iMac and PE12 on the MacBook Air.

Marty T.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Fri, 17 Oct 2014 11:32:49 GMT

Yes; after the crash began happening I started googling around and found a comment similar to yours. I deleted everything beginning Library/Preferences/Adobe\ Photoshop\ Elements*

Unfortunately, it did not help. In addition, testing shows the problem isn't just the Smart Brush - I had similar issues with other non-rectangular "select" functions.

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Fri, 17 Oct 2014 09:26:36 GMT

All preferences, as in the WHOLE preferences folder? Or just the ones having to do with Adobe?

Re: Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Fri, 17 Oct 2014 03:34:28 GMT

Did you delete all preferences on upgrading before running PSE? That is critical with recent versions of OS X.

Photoshop Elements 12 is hanging in OSX Yosemite.

forums_noreply@adobe.com — Fri, 17 Oct 2014 03:23:19 GMT

Using PSE12.1, the moment I start selecting pixels the program freezes and I have to select "Force Quit" from the OS X Dock.

I'm using PSE 12.1 and OS X 10.10.