Adobe Community: Message List - CP8.01 HTML5 Preview Error

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Mon, 10 Nov 2014 20:23:48 GMT

I am having this issue off a Clean install, not an upgrade.

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Mon, 03 Nov 2014 11:33:50 GMT

Hi There,

Are you using Mac or PC?

If PC then is your username of windows account has spaces in between like, "John Dow"? If so then can you try to use an account with no spaces eg: "JohnDow" and then open the captivate from that account to preview a project.

else if you are using Mac can you check that are you using any proxy in your web server.

Let us know your comments.

Regards

Shriyansh

Adobe Engineering Team

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Thu, 23 Oct 2014 13:24:41 GMT

I'm just running the trial after reading a good review of this latest version. But I'm getting a similar glitch, one of many it feels like. May have to stay with Articulate at this rate. Had been really excited about this release :-(

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Thu, 23 Oct 2014 12:30:48 GMT

Same here, I deleted the folders but no luck either.

I deleted the Layouts and Preferences (aswell as the Sample Projects) and still recieve the error.

Any ideas?

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Thu, 23 Oct 2014 10:39:36 GMT

Yes, I removed the files Preferences, Layouts, and Sample Projects. I also tried that again yesterday but to no avail. This morning I did a complete uninstall and reinstall and took the update - just in case I missed a step. No luck, yet.

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Thu, 23 Oct 2014 10:08:00 GMT

I did follow the guide but my issue seems slightly different, I have problems with buttons in responsive preview.

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Thu, 23 Oct 2014 00:16:53 GMT

Thanks guys.

Are these folders sitting in the adobe system folder i.e. ...local\Adobe\Adobe Captivate 8?

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Thu, 23 Oct 2014 00:02:38 GMT

Indeed, it is in the recommendations that no one reads. Omitting deleting

both can cause issues.

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Wed, 22 Oct 2014 23:56:04 GMT

No I didnt touch the Preferences or layouts folders.

Where we suppose to delete them?

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Wed, 22 Oct 2014 23:48:00 GMT

When all you guys ran the update for Cp 8.01 did you also delete your Preferences and Layouts folders?

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Wed, 22 Oct 2014 13:21:12 GMT

I have had some issues since upgrading to 8.01. The buttons don't work in previews for responsive projects, but they do for non-responsive. This may for for different reasons. Someone suggested checking in a browser other than my default (Chrome) but that didn't work either.

Re: CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Wed, 22 Oct 2014 13:16:27 GMT

Hi -

I am also having this same issue - Error 404. I am unable to run any of the preview course options, with the exception of Play Slide for Responsive Projects. My only option is to publish the HTML5 course and open it in a web browser. Yesterday, I was able to preview but the playback was strange/erratic, just figured it was a problem with how it generated the responsive project, but today, nothing works. I am experiencing the browser preview problem with non-responsive projects as well.

I am on version: 8.0.1.242. I also cleared my Captivate cache and am experiencing no change.

Anyone else have this problem?

Thanks all!

CP8.01 HTML5 Preview Error

forums_noreply@adobe.com — Wed, 22 Oct 2014 12:15:59 GMT

Hi All,

So since upgrading to CP8.01 I keep getting an error when trying to view my responsive projects.

I preview using F11 (or preview) and it opens in Chrome, however all I get on screen is the following error:

Error 404: Not Found

File Not found.

The browser URL is localhost..... and CP is mapped to the default temp locations just like it was in CP8.0

I run Edge inspect in my browser which I have noticed the Inspect icon is no longer lighting up when I preview.

Is it possible that the error is being caused by inspect or is this a issue with CP 8.01

(Note: If I publish and preview in chrome, no issue.)

Many Thanks.