Adobe Community: Message List - Adobe Lightroom Desktop stopped sync to mobile

Re: Adobe Lightroom Desktop stopped sync to mobile

forums_noreply@adobe.com — Tue, 28 Oct 2014 08:59:28 GMT

Glad that its working again. - Guido

Re: Adobe Lightroom Desktop stopped sync to mobile

forums_noreply@adobe.com — Tue, 28 Oct 2014 08:15:42 GMT

I have solved the issue. This is what I did and the level of success:

Checked for missing pictures : Impact: NO, i.e. not the root cause
Optimized catalog: Impact: NO, i.e. not the root cause
Sync issues in navigator: Impact: NO, i.e. not the root cause
Removed the /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata dir and restarted LrD. Impact: NO, i.e. not the root cause
Created a new catalog, imported all photos again and recreated all collections: Impact: YES, i.e. it seems my catalog was corrupt

Re: Adobe Lightroom Desktop stopped sync to mobile

forums_noreply@adobe.com — Thu, 23 Oct 2014 07:53:20 GMT

Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).

Removing the Sync.lrdata might fix whatever the issue is. Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a new Lr Desktop diagnostic log which can hopefully provide some clues.

You can find the sync.lrdata file here:

On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.

Please send me the LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

Thanks,

Guido

Adobe Lightroom Desktop stopped sync to mobile

forums_noreply@adobe.com — Wed, 22 Oct 2014 19:12:13 GMT

Hi,

I am using Lightroom for 2 months with perfect sync to mobile. As of last Monday my desktop version stopped syncing.

* I have a Mac with the latest update of the OS (Yosemite)

* I created the diagnostic report but could not see any obvious error

* I run Lightroom 5.6

Anyone else had a similar issue?

Peter