Adobe Community: Message List - iOS 8.1 empty screen when I open my Apps

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Fri, 07 Nov 2014 15:27:55 GMT

Hello Luis,

No I did not find a solution for the moment.

I open a thread in Edge Animate ans they are investigate.

No news for now

Stéphane

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 06 Nov 2014 18:27:11 GMT

Hello Stephan,

Were you ever able to resolve this issue? I recently ran into it myself. After rebuilding a DPS app to version 32.2 I am able to download the developer build and view it without issue on my iPad running ios8.1. However upon submission to Apple the App was rejected for the same reason you stated. Apple says the App fails to load leaving only blank screen as you indicated in your original post.

Regards,

Luis Leon

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Mon, 27 Oct 2014 06:19:21 GMT

Hi,

My apps has been rejected from review.

From Apple :

2.2: Apps that exhibit bugs will be rejected

----- 2.2 -----

We found that your app failed to launch on iPad Air running iOS 8.1 on both Wi-Fi and cellular networks.

Please see screenshot.

We encountered the issue when selecting the application on the Home screen - the app displayed a launch image then quit unexpectedly. This may be because iOS 8 uses a watchdog timer for applications; if an application takes too long to complete its initial startup, the operating system terminates the application.

For information about the watchdog timer, please see Technical Q&A: Application does not crash when launched from debugger but crashes when launched by user..

Another possibility could be a missing entitlement. For more information, please see the Technical Note: Resolving "0x800003A", applications not launching and "missing entitlement".For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. When the DTS engineer follows up with you, please be ready to provide:

- complete details of your rejection issue(s)
- screenshots
- steps to reproduce the issue(s)
- symbolicated crash logs - if your issue results in a crash log

If you have difficulty reproducing a reported issue, please try testing the workflow as described in Technical Q&A QA1764: How to reproduce bugs reported against App Store submissions.

Now I'm blocked.

I'm not a developer that"s why I'm using your solution and product.

For me the mix of Edge Animate and DPS with Indesign is the only solution to do what I want.

Now what solution are you giving to me ?

And I pay for this solution, but if it doesn't work why I still continue.

The people could not see my Apps on iOS 8 so they think that it is not a good Application !

I'm waiting for your answer and for a solution ASAP

Thank you.

Stéphane

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 18:52:16 GMT

Hi,

I saw that in iTunes Connet I can invite a beta testeur.

If you give me you address mail I could do that.

I'm leaving tomorrow morning (french time) and come back on tuesday.

Stéph

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:46:28 GMT

For the moment Apple reject them because of that.

I have only the .ipa on my computer

May be I can invite you ?

My Apps work well on IOS7 but crash on Ios8 or not so I'm lost...

The name is ROUSSANGE

All my Apps

Loulou, Koala & the Secrets of the Forest pour iPhone, iPod touch et iPad dans l’App Store sur iTunes

Loulou, Koala & les mystères de la forêt pour iPhone, iPod touch et iPad dans l’App Store sur iTunes

Le parapluie magique pour iPhone, iPod touch et iPad dans l’App Store sur iTunes

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:43:05 GMT

Sorry, i see the screenshot you've already posted. Can you let me know the name of the app in the app store (or has it been published yet)

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:41:27 GMT

v32.0, v32.1, or v32.2?

Could you post a screenshot or the name of your app, so we can download and take a look?

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:27:54 GMT

The version is V32

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:26:16 GMT

The ipa is a DPS app created from App Builder correct? What is the version of the app?

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:24:01 GMT

I'm not using the viewer.

It's an .ipa application that I transferred.

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:19:43 GMT

Just a quick clarification. This is NOT happening with viewers that are based on v32.1 or higher, only r32.0 and lower viewers running on iOS8.1 and iPhone6+ are experiencing this issue.

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 15:14:26 GMT

I have this problem on an iPad mini 2.

Stéphane

Re: iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 14:24:21 GMT

This is a known issue with 8.1 on iPhone 6+ devices. We are investigating a fix.

Neil

iOS 8.1 empty screen when I open my Apps

forums_noreply@adobe.com — Thu, 23 Oct 2014 06:07:18 GMT

Hello

When I open my apps I have my screen of Loading and after nothing !

I work with inDesign CC 2014, DPS App Builder 3.2.1

Inside my Indesign Document you have an full .oam, a button of sound.

It works well on iOS 7

Thanks for your help