Adobe Community: Message List - I have Adobe Cloud and use CC2014, LR, Bridge etc. One of my machines (one of two) was stolen. I have another machine and would like to activate these programmes on the new machine. At the moment it will only give me a 30 day trial.

Re: I have Adobe Cloud and use CC2014, LR, Bridge etc. One of my machines (one of two) was stolen. I have another machine and would like to activate these programmes on the new machine. At the moment it will only give me a 30 day trial.

forums_noreply@adobe.com — Sat, 01 Nov 2014 11:47:21 GMT

Thanks Hans will try as you suggest and revert if necessary.

Peter

Re: I have Adobe Cloud and use CC2014, LR, Bridge etc. One of my machines (one of two) was stolen. I have another machine and would like to activate these programmes on the new machine. At the moment it will only give me a 30 day trial.

forums_noreply@adobe.com — Sat, 01 Nov 2014 11:35:14 GMT

Hi Peter,

did you try my hint from above?

Have your serial number or Adobe ID ready, and then contact us.

Contact see http://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-a ctivation

Or please click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

On the other hand you could use "Telephone numbers of customer service and technical support Adobe worldwide"

>>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)

Good luck!

Hans-Günter

Re: I have Adobe Cloud and use CC2014, LR, Bridge etc. One of my machines (one of two) was stolen. I have another machine and would like to activate these programmes on the new machine. At the moment it will only give me a 30 day trial.

forums_noreply@adobe.com — Sat, 01 Nov 2014 11:29:24 GMT

Hi Hans,

My problem is that when I download via the Cloud Desktop I do not get a prompt to activate I simply get a 30 day trial option.

Re: I have Adobe Cloud and use CC2014, LR, Bridge etc. One of my machines (one of two) was stolen. I have another machine and would like to activate these programmes on the new machine. At the moment it will only give me a 30 day trial.

forums_noreply@adobe.com — Sat, 01 Nov 2014 11:09:45 GMT

Hello Peter,

sorry for that, but maybe this will help you for your intentions. Please use:

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> Deactivation or sign-out problems >>> I cannot access my previous computer >>> Have your serial number or Adobe ID ready, and then contact us.

Contact see http://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-a ctivation

And be careful, in case of the theft, you should change your password as soon as possible, otherwise the thief can automatically log in.

Hans-Günter

I have Adobe Cloud and use CC2014, LR, Bridge etc. One of my machines (one of two) was stolen. I have another machine and would like to activate these programmes on the new machine. At the moment it will only give me a 30 day trial.

forums_noreply@adobe.com — Sat, 01 Nov 2014 10:55:45 GMT

I have Adobe Cloud and use CC2014, LR, Bridge etc. One of my machines (one of two) was stolen. I have another machine and would like to activate these programmes on the new machine. At the moment it will only give me a 30 day trial.