Adobe Community: Message List - It is still charging me the creative cloud but I dont have access to it anymore. I just want to cancel it, this has been happening for over 6 months.

Re: It is still charging me the creative cloud but I dont have access to it anymore. I just want to cancel it, this has been happening for over 6 months.

forums_noreply@adobe.com — Tue, 11 Nov 2014 22:40:22 GMT

I am sorry this Email <Removed by Moderator> has no CC registered to it. I have responded to you Email.

Regards

Rajshree

forums_noreply@adobe.com — Sat, 08 Nov 2014 00:00:51 GMT

Yes I have been through the Adobe support, no help was had there though,

Email ID is <Removed by Moderator>

how do I find out what my order number is?

also from March until now I have been charged $24.99 whereas before had I

was only paying $14.99?

On the credit statement this is the number which is displayed: 044-207-3650

I just want to cancel my membership, with a refund as I have not had access

to the cloud for months now.

Laura.

forums_noreply@adobe.com — Sun, 02 Nov 2014 06:23:27 GMT

I am so sorry to know that, have you contacted Adobe support for this?

Please provide the order number, Email ID associated with it in person by personal messaging.

I shall certainly investigate to get it resolved.

Regards

Rajshree

forums_noreply@adobe.com — Sun, 02 Nov 2014 03:53:09 GMT

Could someone please help me with this.