Adobe Community: Message List - "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

Re: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Thu, 06 Nov 2014 03:51:05 GMT

Those numbers are not too ridiculous, so it's more likely that whatever was breaking Preview was breaking us. If you come up with any other files that fail that you *can* share, please don't hesitate. .

-Mitch

Re: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Wed, 05 Nov 2014 19:54:55 GMT

141.102 Megabytes, but I'm not sure exactly how many layers it was. Around 100. Whatever was causing the problem also prevents it from displaying in Apple Preview. The not working one with non-rasterized bg was 1440 × 5316 pixels where the working one is 1440 × 1527 pixels. Might be something there.

Re: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Wed, 05 Nov 2014 19:05:12 GMT

Great! Glad you got it to work. Can I ask what the original file size was, and how many layers were in the file?

Thanks,

-Elaine

Re: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Wed, 05 Nov 2014 18:10:15 GMT

Sorry I can't send you the file, but we fixed the problem. We rasterized and flattened several background layers like the browser design and footer to reduce file size.

Re: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Mon, 03 Nov 2014 21:11:35 GMT

Our favorite answer to "what would make it incompatible?" is "nothing" but the fact that you get that error means we're not at 100% :-).

It would be great if you could share your file for analysis. If you share the file and then either a) post the link here or b) PM it to me or Elaine (if it's something you don't want to share with the whole forum) we will take a look at it and see what we can find.

Thanks,

-Mitch

Re: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Mon, 03 Nov 2014 19:49:26 GMT

Yes. It happens when I'm logged into my own account and am looking at the PSD in the Extract section. (Details Activity Extract)

Re: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Mon, 03 Nov 2014 19:30:46 GMT

Hi, Jake-

Do you see this happening when you share it, or does this happen when you're logged into your own account and are looking at the PSD within the assets section of your CC account?

Thanks,

-Elaine

"Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract."

forums_noreply@adobe.com — Mon, 03 Nov 2014 15:06:56 GMT

I'm currently getting this error: "Uh oh, this PSD was not successfully processed because it's not currently compatible with Extract." What would cause a PSD to not be compatible with Extract?