Adobe Community: Message List - Adobe Premier Elements DVACORE.DLL Crash

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Wed, 12 Nov 2014 19:41:19 GMT

Technician907

Let us see how you do with version 13.

One way or another we could try to make contact with Adobe and its Adobe Chat, using an active Chat line even if its titles not

ideal. Example

Contact Customer Care

Premiere Elements

Membership, Account, Payment

Payments, Invoices, Orders

Chat Panel

If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.

Looking forward to further developments.

Thank you.

ATR

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Wed, 12 Nov 2014 19:15:38 GMT

AT,

Thanks for all your help with this, I am still trying different graphics card drivers, testing in safe mode, testing different services and processes to see what is causing this crash. I checked with Adobe support and they don't have any chat or phone support for this product, which seems weird to me. I'll try version 13 just to test it, but even if it does work, I would like to get version 12 to work, since it was purchased.

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Mon, 10 Nov 2014 20:05:27 GMT

Technician907

Thanks for the update. Sorry no resolution yet.

You cannot use your purchased Premiere Elements 12 serial number in Premiere Elements 13. Right now,13 tryout is being suggested as just a troubleshooting aide. If the error is gone, then you would have to decide whether or not to purchase a serial number for it.

Your 12 is beyond the Adobe period for 12 - 13 exchange. And, 12 is not longer the current version. Nonetheless, if you purchased from Adobe, then I would encourage you to contact Adobe via its Adobe Chat to explain the matter and ask for consideration, especially with the dvacore.dll issue being involved. I cannot predict how it will go on this matter. But worth the try.

We will be watching for further developments.

ATR

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Mon, 10 Nov 2014 18:16:43 GMT

Thanks for the suggestions. I have tried various administrative accounts, locally, domain admin, user accounts with administrative priveleges, but still the same result. I have not tried installing premier elements 13. Would my version 12 key work on version 13 files?

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Fri, 07 Nov 2014 00:05:53 GMT

Technician907

Thanks for the follow ups. Sorry that the news were not better.

I am not sure how worthwhile it might be, but here are some possibilities

a. create a new User Account with Administrative Privileges and try to install and run Premiere Elements 12 there.

b. Download and install a new set of Premiere Elements 12 installation files...or for 13 for that matter...

http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools

When you go this route, you need to read and carry out carefully the web page's "Note: Very Important Instructions"

in order to avoid an Access Denied message.

The history on the dvacore.dll is encouraging. But, please review and consider.

Please update us on your progress when your schedule permits.

Thank you.

ATR

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Thu, 06 Nov 2014 23:36:37 GMT

Any other suggestions?

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Mon, 03 Nov 2014 22:59:52 GMT

I tried the following listed in the article with no success.

Clearing out the preferences in the appdata directory didn't change anything, the my documents folder is mapped to my local C:\ drive, uninstalling and reinstalling doesn't change it either (including wiping from the registry). What does storing your my documents (mine is set to C:\ drive) on the network (H:\ or D:\) vs. local root c my documents folder have anything to with Adobe Premier Elements 12 launching?

Re: Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Mon, 03 Nov 2014 22:46:15 GMT

Technician907

The dvacore.dll issue is a particularly hard one to target in Premiere Elements (any version).

Just in case reference....

But, please take and look at the ups and downs and ups for the following thread, and then let us know

if any of the suggestions worked for you.

Just installed Adobe Premiere Elements 10 - Crashes upon opening a new Project

Thanks.

ATR

Adobe Premier Elements DVACORE.DLL Crash

forums_noreply@adobe.com — Mon, 03 Nov 2014 20:30:55 GMT

Premier Elements 12 keep crashing on startup or shortly after startup with the same error message. Here's the problem details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Adobe Premiere Elements.exe

Application Version: 12.0.0.0

Application Timestamp: 523cd4d5

Fault Module Name: dvacore.dll

Fault Module Version: 11.0.0.0

Fault Module Timestamp: 523cc5bf

Exception Code: c00000fd

Exception Offset: 00000000000698b6

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

System:

Windows 7 64 bit with 16GB RAM.

Processor is an Intel Core i7-2760QM 2.4GHz

Display is an NVIDIA NVS 315

Here is what I have done so far:

1. Updated the latest graphics card from Nvidia website directly (manufacturer)

2. Tried installing older legacy versions of the driver (11 or 12 previous versions)

3. Uninstalled antivirus (McAfee)

4. Reinstalled antivirus and checked instances for programs

5. Checked Nvidia control panels and changed stereoscopic and 3D settings

6. Running in msconfig (safe boot with minimal resources) I did this to see if a service or process would be causing the crash

After reading this software's forums and a several other suggestions (spend probably over 40 hours on reading and trying fixes) there doesn't seem to be a fix for this. What is the cause of this crash?