Adobe Community: Message List - Premiere Elements and My Documents (won't run)

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Mon, 10 Nov 2014 21:46:42 GMT

jstauffereascs

Thanks for the reply.

Later this evening I will write up exactly what I did to map My Documents.

I am doing this on Window 7 Professional SP1 64 bit computer which has Premiere Elements 11

installed.

I suspect there is only one way to map My Documents, but please review what I did in order to determine

if I am doing anything differently than you in this task.

To be continued.....

ATR

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Mon, 10 Nov 2014 20:48:34 GMT

Yes, if the drive is not mapped it works fine if it is mapped it crashes

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Mon, 10 Nov 2014 19:38:23 GMT

jstauffereacs

Thanks for the update. Sorry that the news was not better.

Still thinking about this.

When you installed Premiere Elements 11, did you install it to the default location on the Local Disk C?

Have you consistently seen - mapped My Document Folder - Premiere Elements 11 crash trying to open it versus no mapping of My Document Folder - Premiere Elements 11 opens OK/no crashes. Any deviations in that?

ATR

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Mon, 10 Nov 2014 12:21:49 GMT

I have not tried another drive letter just that when the my documents is mapped you cannot even go into editor it immediately errors out.

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Fri, 07 Nov 2014 03:16:27 GMT

jstauffereacs

Today I did several mapping and disconnects of My Document Folder to Z: drive. During the mapped to Z times, there were no problems with Premiere Elements 11 on this Windows 7 64 bit computer.

Not sure it would make a difference, but have you tried another drive letter? Are all the shared permissions in order?

Please re-confirm when you are getting these Premiere Elements 11 crashes

a. The mapped drive exists but you are not using it. All you do is try to open Premiere Elements 11 Editor?

b. You open Premiere Elements 11 Editor and try to import some media from the mapped to H My Documents Folder?

ATR

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Thu, 06 Nov 2014 19:31:40 GMT

The Whole my documents folder is mapped to H:\. Aso soon as you click video editor it crashes. If I unmap the My Documents folder it runs perfectly.

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Thu, 06 Nov 2014 00:54:21 GMT

jstauffereacs

Thanks for the reply.

While I was waiting for your reply I tried mapping the My Documents Folder to a Z drive. It did not seem to affect my Premiere Elements

performance.

Could you give more details on what you have done. Have you mapped the whole Documents Folder or its components individually, like

Music, Pictures, Videos?

Have far into Premiere Elements 11 do you get when you say it will not run - not beyond the Welcome Screen, files will not import in the

Edit area, etc?

ATR

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Thu, 06 Nov 2014 00:43:49 GMT

Elements 11 video editor on a windows 7 machine.

Re: Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Wed, 05 Nov 2014 21:18:46 GMT

jstauffereacs

What version of Premiere Elements are you using and on what computer operating system is it running?

Is this an Elements Organizer that comes with Premiere Elements question or a question relating to the Premiere Elements Editor?

ATR

Premiere Elements and My Documents (won't run)

forums_noreply@adobe.com — Wed, 05 Nov 2014 13:58:40 GMT

We have mapped my documents drives and I have found Premiere Elements will not run if the My Documents folder is mapped. Is there any work around for this that would allow us to keep the mapped drive?