Adobe Community: Message List - Mobile (phone & tablet) screen profiles not displaying correctly

Re: Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Tue, 11 Nov 2014 16:38:58 GMT

William, for the record I just backed everything up, then went and re-did the steps you suggested for another issue I was having.

---

Re: Disappearing screen elements in Responsive HTML 5 output

If you installed RH11.0.3, try the following:

0. Export your current screen layout for backup.

1. Remove the RoboHelp cache (not project cache). Instructions at the bottom of: http://helpx.adobe.com/robohelp/release-note/robohelp-11-0-1-readme.html

2. Remove the Responsive layout from your project.

3. Add the responsive layout again by adding a new layout.

---

This didn't fix the issue, but it didn't seem to clear my Theme1_Standard template customizations and Responsive HTML5 Settings like I thought it was going to. (Was it supposed to? I thought I would be starting fresh from scratch, but if that wasn't what was supposed to happen then that's fine, I just misunderstood.) Are there any other cache, etc., files/locations I can maybe clear?

I have been tinkering for a couple days now and the only thing that seems to "work" is using a different template (e.g. Theme2_Government or Theme3_Black).

Thank you so much for looking into this!

Re: Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Tue, 11 Nov 2014 15:07:40 GMT

Thank you so much!

Re: Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Mon, 10 Nov 2014 15:07:32 GMT

It could be that there is something wrong with the template. I'll look into it to see whether I can dig something up. I'll keep you posted.

Kind regards,

Willam

Re: Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Thu, 06 Nov 2014 20:21:12 GMT

Screenshots:

Internal navigation shoved up into the header bar (yellow on top of black, color changed here just to show this):

In tablet size, an extra wide image does not cause a horizontal scrollbar to appear anywhere at the bottom of the browser to scroll to the right side of the image (sorry this one is hard to see, but the image does go off to the right side of the screen):

Dead zone:

Content reappears at a much smaller size and a much larger size, but the top/bottom/and right-side text wrap is off:

(Again, above, notice no horizontal scroll bar despite the extra wide image.)

It may be of note that I can use a different template (e.g. Theme2_Government) and I don't have such problems. I guess this means there's something wrong with the template/layout in this project. Am I just going to have to reconstruct it?

Thanks,

Re: Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Thu, 06 Nov 2014 18:57:29 GMT

When I go to Manage Media Queries nothing comes up, so I don't think I have any... (I am not sure about the whole media queries thing--I only just found out about them when I started having this issue so it's still new to me.)

A search for @media in the layout style sheet finds nothing (though there are plenty of @media results in main.css).

Thank you!

Re: Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Thu, 06 Nov 2014 18:48:41 GMT

Hi,

What are your media queries at the moment? Also, try opening the style sheet of the layout and search for @media. Do you see the media queries from your settings or something else?

Kind regards,

Willam

Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Wed, 05 Nov 2014 23:48:54 GMT

RoboHelp 11 on a Windows 7 machine

I have a small project that I put down in August and just picked up again today. The only changes I made today were a background color in the selected layout and adding browsers to the screen profiles (desktop, mobile, phone). I also changed the pixel sizes of aforementioned screen profiles, and saved, but ultimately thought better of it and changed them back. I don't know if that would have made any difference to this problem. (When I made the size changes RH told me to update the media queries, but I'm not using any... or at least none came up in the Manage Media Queries functionality.)

Then I re-generated the output, but the tablet and phone screen sizes are no longer displaying properly when I tested by changing the size of my desktop browser--there is a rather large "dead zone" browser size in which no content is displayed at all (which makes it almost seem like the "responsive" part of the output doesn't work), the internal navigation (forward and back buttons, and bar) is shoved up in the header bar, and no browser horizontal scroll bar appears so that I can scroll to see the edge of wide images. I mainly use IE but this occurred in Firefox and Chrome as well. The desktop display seems to work fine. (I'm so sorry I don't have screenshots now--I can provide some if needed.)

I wondered if this had something to do with my chosen "template" but a brand new project that used that same one (Theme1_Standard) didn't have any problems. Now, I also noticed that the template seems to have changed since I was last in Robohelp, because the unchanged template preview today was definitely not the same as the template from August. The Readme for the latest patch didn't mention anything that I thought seemed to be related.

Like I said, all I changed were a color, the screen profile browsers, and the screen profile sizes which I later discarded. I am completely at a loss as to what caused this and how to fix it. I feel like a complete dolt because it seems to be related to something I *DID* but retracing my steps has yielded nothing.

Thank you!

UPDATE

Still having this issue, but in poking around I discovered that some of the program files on my local machine were updated in mid-September (when it looks like the latest patch's ReadMe file was installed on my computer) and others were updated mid-October (the first time I was in RH since mid-August, though I didn't generate anything then). I don't know if this means anything, but to me it looks mildly suspicious. Thx.