Adobe Community: Message List - Can't play audio

Re: Can't play audio

forums_noreply@adobe.com — Fri, 07 Nov 2014 12:04:37 GMT

Hi Steve,

Thanks very much for answering - I've had an Adobe person look at it and it's fixed - the problem was a hardware malfunction with the drivers, you were right! Thanks again.

Re: Can't play audio

forums_noreply@adobe.com — Fri, 07 Nov 2014 09:37:28 GMT

There are two things to talk about here:

georginasmith wrote:

The file is 1411 kbs, 12.7MB, and plays fine in media playback. But when I put it in adobe, it looks blank, and I can't play it back.

Can you tell me what type of file this is? As in MP3, Wav, etc. Any file that opens and looks blank is a bit suspect...

When I amplify the file it says "The selected file has no output channels available," and asks if I want to check hardware, then I say yes and it says: The device settings could not be applied for the following reason: MME device internal error. The last valid settings will be used. Then it says: "The last device settings could not be used. Please check your hardware."

This sounds as though you have a fundamental problem with your computer's hardware, or at least the driver for it. One question though - does Audition play any files correctly?

Re: Can't play audio

forums_noreply@adobe.com — Fri, 07 Nov 2014 01:28:21 GMT

The file is 1411 kbs, 12.7MB, and plays fine in media playback. But when I put it in adobe, it looks blank, and I can't play it back. When I amplify the file it says "The selected file has no output channels available," and asks if I want to check hardware, then I say yes and it says: The device settings could not be applied for the following reason: MME device internal error. The last valid settings will be used. Then it says: "The last device settings could not be used. Please check your hardware."

Re: Can't play audio

forums_noreply@adobe.com — Fri, 07 Nov 2014 01:19:20 GMT

Thank you Steve, what more information do you need?

Re: Can't play audio

forums_noreply@adobe.com — Thu, 06 Nov 2014 09:42:08 GMT

Sorry, nowhere near enough information here. We'd either need to see an example of a file that doesn't open, or at the very least, a lot more information about it.

Can't play audio

forums_noreply@adobe.com — Thu, 06 Nov 2014 02:49:08 GMT

When I open specific files in Audition, they show empty even though they are playing back in media player. When I press the space bar nothing happens. It's only happening on select files, others are opening fine. What's wrong!