Adobe Community: Message List - Captivate 8 Unknown Error returned after post of quiz results

Re: Captivate 8 Unknown Error returned after post of quiz results

forums_noreply@adobe.com — Wed, 12 Nov 2014 21:42:48 GMT

Turns out you were right; I created a dummy user as an Active Directory admin, and from their profile they get no problem, only normal users do (I thought I tested that before, but anyway..)

It's kind of strange because I never thought users had browsing restrictions, only restrictions to system settings (e.g. installing apps). Sometimes they also get a message that says "no connection". Weird.

Good call.

Re: Captivate 8 Unknown Error returned after post of quiz results

forums_noreply@adobe.com — Wed, 12 Nov 2014 00:39:44 GMT

Is it possible those users have their browser permissions set up to notify them about ALL JavaScript errors? Maybe they're using more strict permissions than you are.

Re: Captivate 8 Unknown Error returned after post of quiz results

forums_noreply@adobe.com — Tue, 11 Nov 2014 14:42:17 GMT

yes, PHP is setup and it works. As I mentioned, I'm able to use the Quiz Results Analyzer to pull quiz results just fine from the internalserverread.php file, even though the users get an "unknown error" message.

So we do run a Windows domain based on a Windows Server 2008 domain controller; strangely, when I'm logged in to a workstation and take the quiz, I don't get the "unknown error". It only seems to happen to other users, which points to a permissions problem but all of the permissions are clearly set on the PHP files to allow read/write for all domain users. I even created a dummy account replicating all of my profiles memberships/permissions and it didn't work on that one. Besides, if it really was a permissions issue, why would Captivate allow those people to post their results to the internalServerReporting.php at all? As it is, despite the "unknown error" message, they post their results just fine.

Re: Captivate 8 Unknown Error returned after post of quiz results

forums_noreply@adobe.com — Tue, 11 Nov 2014 03:35:34 GMT

Have you verified that your web server is set up to serve PHP pages? (IIS doesn't do this straight out of the box.)

Re: Captivate 8 Unknown Error returned after post of quiz results

forums_noreply@adobe.com — Tue, 11 Nov 2014 00:17:28 GMT

I am receiving the same error. quiz results are reported fine, but on the user's end they get a window that says "unknown error".

Would someone please address this, thank you

Captivate 8 Unknown Error returned after post of quiz results

forums_noreply@adobe.com — Fri, 07 Nov 2014 19:33:52 GMT

I am posting quiz results to an Internal Server using the InternalServerReporting.php script. The entry gets written to the server but a result of "Unknown Error" is returned to the student. I have the captivate HTML file at the root (C:/Inetpub/wwwroot/). I have tried suppressing the Popup window for Student Name and Student ID by entering values in the cpQuizInfoStudentID and cpQuizInfoStudentName variables but I still get a return popup window with the "Unknown Error"