Adobe Community: Message List - CS6 Product key on HDD that was wiped

Re: CS6 Product key on HDD that was wiped

forums_noreply@adobe.com — Thu, 13 Nov 2014 08:37:19 GMT

Incidentally, I forgot to mention that the s/n numbers shown in an installed Adobe application are truncated by design by Adobe, so as not to encourage software piracy. The numbers you see there have had four digits chopped off.

Re: CS6 Product key on HDD that was wiped

forums_noreply@adobe.com — Wed, 12 Nov 2014 13:42:48 GMT

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.

Click on the link below, and after that click on "Still need Help? Contact us."

Then on the next page, click Chat

There is also a phone option.

http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

CS6 Product key on HDD that was wiped

forums_noreply@adobe.com — Tue, 11 Nov 2014 23:04:30 GMT

Hello,

Recently my Mac HDD was wiped (accidentally while installing Linux). That being said I had no time to take my product key off my product. When I try to register my product (from a CD installation) it tells me that my key has been used. Are there any troubleshooting strategies for this?

Thanks