Adobe Community : Popular Discussions - Creative Suites Windows

[CS5.5] Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

forums_noreply@adobe.com — Tue, 16 Oct 2012 02:40:55 GMT

I get the error when I reinstalled CS5.5. It shows "the installer failed to initialize".
Then I downloaded Adobe Support Advisor but that didn't say anything was wrong.

Also, I used Adobe Creative Suite Cleaner Tool to clear all the services installed.

What should I do?

Token number for support case:
40-71747-190615102012

Free version of CS2 - unable to install - please insert CD 2

forums_noreply@adobe.com — Mon, 07 Jan 2013 21:27:20 GMT

I am running Win 7

I was pointed at a link for a free version of CS2.

http://www.free-stuff.co.uk/Free_Adobe_CS2_Creative_Suite_Download_Links.php

I assume it is a valid free offer. There is no indication at the Adobe site link.

There is a PDF that describes how to install and, although, the file names mentioned are not exactly the same as those that are downloaded they appear to correspond and everything downloaded correctly (there is a slight problem with the disk 3 link, with a superfluous backslash at the end but that is easy to get over).

I did as specified, i.e. run the disk 2,3 and extras files to expand the content then I ran the disk 1 file and everything appears to be ok until it gets to the stage of requiring disk 2 and doesn't find it.

Unfortunately, there is no opportunity to point it at the (correct location on the) hard drive (whether it is looking there or at the CD drive I don't know). So, essentially, I am stuck at a message saying "Please insert CD 2 to continue installation". Any ideas?

cs2/Windows 7x64 - User name, organization, or serial number is missing or invalid?

forums_noreply@adobe.com — Thu, 30 Sep 2010 19:52:23 GMT

Ok, I'm at my wits end on this one. I've installed and reinstalled this CS2 suite multiple times, tried to find the proper registry keys, pretty much anything i can think of to get this to work, but every time I go to boot up one of the programs in the suite (such as Photoshop) I get an error stating "Your Adobe Photoshop user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit". There is only an OK box, and absolutely no way for me to look at the licensing information to see what it's getting hung up on.

I've confirmed everything is correct upon installation. I can't find an e-mail address for Adobe's customer support so I'm asking you guys - what the hell is going on with this software? Anyone fix this before?

CS2 on Windows 7?

forums_noreply@adobe.com — Tue, 26 Jan 2010 00:06:52 GMT

CS2 will install fine, and then I go to pull it up and I get the following error message: "Your Adobe Photoshop username, organization, or serial number is missing or invalid. The application cannot continue and must now exit." Customer support assured me that my serial number will work on another computer, up to 2. This is just my second computer. Is this a compatibility issue with Windows 7? I'd really appreciate anyone who helps me to get this resolved.

Lost serial number on installed CS6

forums_noreply@adobe.com — Fri, 12 Apr 2013 02:25:50 GMT

I lost the Creative Suite CS6 serial number on my Windows machine (Windows 7, 64-bit), where the program is installed. Is there some easy way to retrive it from the hard disk? None of the numbers on the DVD case correspond to a 16-digit serial number.

VersionCue.dll missing in CS4

forums_noreply@adobe.com — Thu, 04 Dec 2008 22:09:28 GMT

Hello,

I'm a brand new Adobe user who just purchased CS4 Production Premium.

I wanted to batch process a bunch of jpegs using a custom action I created in Photoshop. I created an action to change the brightness/contrast to 20/100 respectively. I then used Bridge to select a series of Jpegs and then ran Tools->Photoshop->Batch and chose my custom action. I chose all defaults and hit okay and I get this dialog box:

Error: The specified module could not be found. C:\Program files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.0\VersionCue.DLL

What is this thing and where do I get it?

Thanks for any clues
-Julie

Can't install CS5 Master collection engl Win 7 64- bits

forums_noreply@adobe.com — Sat, 01 May 2010 05:56:20 GMT

I've downloaded the trial (no problems) and went installing.

After only 3% the installation is shut down (exit code 7) with an impressive error log of 12 fatal errors, 144 errors and 135 warnings.

Am running English (IE) Win7 64-bit (no additioanl language packs installed), quad core 3,23 GHZ, 8 GB RAM, 2* 1024 MB ATI HD5770 graficcards (crossfire enabled) the computer is actually just a few days old, all updates installed. The installation is run as administrator.

I tried installing the Microsoft VC80 and 90 files (in payload) - no result, it did not matter if I just ran the trial installation or provided a license code (genuine).

Any ideas?

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 12 fatal error(s), 144 error(s), 135 warning(s)

WARNING: Payload cannot be installed due to dependent operation failure

ERROR: 2 Unable to delete file copy at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" Error 5 Access is denied.

ERROR: 2 Error rolling back command ARKMoveFileCommand

ERROR: 1 Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" from backup at "C:\adobeTemp\backup\adobetmp00018116" Error 5 Access is denied.

ERROR: 1 Error rolling back command ARKDeleteFileCommand

ERROR: The following payload errors were found during install:

ERROR: - Adobe OnLocation CS5 Royalty Content Wrapper: Install failed

ERROR: - Adobe CSXS Infrastructure CS5: Install failed

ERROR: - Adobe Media Player: Install failed

ERROR: - SiteCatalyst NetAverages: Install failed

ERROR: - Firefox Plugin CS5: Install failed

ERROR: - Adobe Linguistics CS5 x64: Install failed

ERROR: - Adobe Photoshop CS5 Support: Install failed

ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed

ERROR: - Adobe Bridge CS5: Install failed

ERROR: - Adobe Encore CS5 Third Party Royalty Content: Install failed

ERROR: - Microsoft_VC80_ATL_x86: Install failed

ERROR: - Recommended Common Fonts Installation x64: Install failed

ERROR: - Adobe Flash CS5_AdobeFlash11-en_USLanguagePack: Install failed

ERROR: - Adobe Toolhints CS5: Install failed

ERROR: - Adobe Fireworks CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Flash Builder: Install failed

ERROR: - AdobePDFL x64 CS5: Install failed

ERROR: - Adobe Encore CS5 Royalty Codecs Installer Wrapper: Install failed

ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed

ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed

ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed

ERROR: - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed

ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-en_US: Install failed

ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB: Install failed

ERROR: - Creative Suite 5 Master Collection: Install failed

ERROR: - Adobe XMP Panels CS5: Install failed

ERROR: - Adobe Player for Embedding: Install failed

ERROR: - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure

ERROR: - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed

ERROR: - Photoshop Camera Raw: Install failed

ERROR: - AdobeColorCommonSetCMYK: Install failed

ERROR: - AdobeHelp: Install failed

ERROR: - Camera Profiles Installer: Install failed

ERROR: - Adobe Buzzword CS5: Install failed

ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed

ERROR: - Adobe Flash Player 10 Plugin: Install failed

ERROR: - Adobe Mini Bridge CS5: Install failed

ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed

ERROR: - IE Plugin CS5: Install failed

ERROR: - Adobe Soundbooth CS5 Codecs Wrapper: Install failed

ERROR: - Adobe SING CS5: Install failed

ERROR: - AdobeColorJA CS5: Install failed

ERROR: - Adobe ReviewPanel CS5: Install failed

ERROR: - Adobe InDesign CS5 Icon Handler x64: Install failed

ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content: Install failed

ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed

ERROR: - Adobe Media Encoder CS5 Dolby X64: Install failed

ERROR: - Adobe BrowserLab CS Live: Install failed

ERROR: - Photoshop Camera Raw (64 bit): Install failed

ERROR: - iPhone Publishing: Install failed

ERROR: - Adobe After Effects CS5 Support: Install failed

ERROR: - CSXS Story Extension: Install failed

ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure

ERROR: - Adobe Contribute CS5_AdobeContribute6en_GBLanguagePack: Install failed

ERROR: - Adobe Media Encoder CS5 X64: Install failed

ERROR: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed

ERROR: - Suite Shared Configuration CS5: Install failed

ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed

ERROR: - Adobe Linguistics CS5: Install failed

ERROR: - PDF Settings CS5: Install failed

ERROR: - DeviceCentral: Failed due to Language Pack installation failure

ERROR: - AdobeTypeSupport CS5: Install failed

ERROR: - AdobeColorVideoProfilesCS CS5: Install failed

ERROR: - Adobe OnLocation CS5_AdobeOnLocation5en_USLanguagePack: Install failed

ERROR: - Adobe Flash Fonts1: Install failed

ERROR: - Adobe OnLocation CS5 Royalty Content: Install failed

ERROR: - AdobeColorCommonSetRGB: Install failed

ERROR: - Adobe Player for Embedding x64: Install failed

ERROR: - Office Plugin CS5: Install failed

ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure

ERROR: - Adobe Flash Player 10 ActiveX: Install failed

ERROR: - Required Common Fonts Installation x64: Install failed

ERROR: - Adobe InDesign CS5 Common Base Files: Install failed

ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed

ERROR: - Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB: Install failed

ERROR: - Adobe CSXS Extensions CS5: Install failed

ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed

ERROR: - AdobeOutputModule: Install failed

ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed

ERROR: - AIR2 For Adobe Flash Pro_AIR2_Flash11-en_US: Install failed

ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_GB: Install failed

ERROR: - AdobeCMaps x64 CS5: Install failed

ERROR: - AdobeTypeSupport x64 CS5: Install failed

ERROR: - Adobe Illustrator CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Media Encoder CS5 PCI WRAPPER X64: Install failed

ERROR: - Adobe Encore CS5: Failed due to Language Pack installation failure

ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed

ERROR: - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed

ERROR: - AdobeColorVideoProfilesAE CS5: Install failed

ERROR: - DynamiclinkSupport: Install failed

ERROR: - Adobe OnLocation CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Soundbooth CS5 Royalty Codecs Wrapper: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed

ERROR: - AdobeColorEU CS5: Install failed

ERROR: - Adobe Encore CS5_AdobeEncore5en_USLanguagePack: Install failed

ERROR: - Adobe Premiere Pro CS5 Third Party Content: Install failed

ERROR: - AdobePDFL CS5: Install failed

ERROR: - HIL Help Search: Install failed

ERROR: - AdobeCMaps CS5: Install failed

ERROR: - AdobeColorNA CS5: Install failed

ERROR: - Adobe After Effects CS5 Third Party Content: Install failed

ERROR: - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure

ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed

ERROR: - ph: Install failed

ERROR: - Required Common Fonts Installation: Install failed

ERROR: - Adobe Soundbooth: Failed due to Language Pack installation failure

ERROR: - Adobe After Effects CS5 Presets: Install failed

ERROR: - Adobe After Effects CS5 Third Party Royalty Content: Install failed

ERROR: - AmericanEnglishSpeechAnalysisModels: Install failed

ERROR: - Adobe SwitchBoard 2.0: Install failed

ERROR: - Adobe Flash CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Illustrator CS5_AdobeIllustrator15en_GBLanguagePack: Install failed

ERROR: - AdobeColorPhotoshop CS5: Install failed

ERROR: - Pixel Bender Toolkit: Install failed

ERROR: - Adobe After Effects CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Soundbooth CS5 Codecs: Install failed

ERROR: - Adobe Contribute CS5: Failed due to Language Pack installation failure

ERROR: - Adobe InDesign CS5 Application Base Files2: Install failed

ERROR: - Players For Adobe Flash Pro: Install failed

ERROR: - Recommended Common Fonts Installation: Install failed

ERROR: - Adobe Dreamweaver CS5_AdobeDreamweaver11en_USLanguagePack: Install failed

ERROR: - Adobe InDesign CS5 Icon Handler: Install failed

ERROR: - Adobe Extension Manager CS5: Install failed

ERROR: - AdobeJRE: Install failed

ERROR: - Adobe Soundbooth_AdobeSoundbooth3en_USLanguagePack: Install failed

ERROR: - Adobe Flash Catalyst CS5: Install failed

ERROR: - Adobe ExtendScript Toolkit CS5: Install failed

ERROR: - TLF For Adobe Flash Pro: Install failed

ERROR: - Adobe Soundbooth CS5 Royalty Codecs: Install failed

ERROR: - AdobeMotionPicture CS5: Install failed

ERROR: - Adobe Fireworks CS5_AdobeFireworks11en_GBLanguagePack: Install failed

ERROR: - Adobe AIR: Install failed

ERROR: - Adobe Premiere Pro CS5 Support: Install failed

ERROR: - Adobe Media Encoder CS5 Dolby WRAPPER X64: Install failed

ERROR: - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure

ERROR: - Adobe Media Encoder CS5 PCI X64: Install failed

ERROR: - Adobe InDesign CS5 Application Feature Set Files: Install failed

FATAL ERROR: Cannot copy template databse file from C:\Users\Kerstin\AppData\Local\Adobe\OOBE\PDApp\DWA\resources\uninstall\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5}.db

FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5}.db

FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5}.db

FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{E5DD149F-8370-48F9-A32C-2E3DC776CFFB}.db

FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{E5DD149F-8370-48F9-A32C-2E3DC776CFFB}.db

FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3F023875-4A52-4605-9DB6-A88D4A813E8D}.db

FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3F023875-4A52-4605-9DB6-A88D4A813E8D}.db

FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{6B485102-4593-43F6-BA45-F14D690B0C64}.db

FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{6B485102-4593-43F6-BA45-F14D690B0C64}.db

-------------------------------------------------------------------------------------

CS4 'Licensing for this product has expired'

forums_noreply@adobe.com — Mon, 01 Dec 2008 22:27:59 GMT

This problem relates to a new install. Taken just about the entire weekend to get this problem sorted and still no closer. I have the trial DVD and trying to get to grips with it for evaluation. It's loaded fine on my desktop, but my laptop...totally different story.

I get a message 'Licensing for this product has expired' and I can't run that program. However its only in some programs in CS4 not in all, as other run fine but after doing a reinstall to fix it, the problem just seems to moves to another program; so first time I got it on Illustrator and Dreamweaver and now after reinstall it changes so now its on Flash and Contribute, but all other programs work perfectly well (this has happened 5 or 6 times, Ive reinstalled that often!).

1. I run Vista Home Premium on a new powerful laptop that exceeds all requirements with plenty of spare disk space. Its so new (prob 6 weeks old)that there were just a few new programs on (Office '07 and couple other programs, no Adobe programs except Reader 8.0)

2. The laptop was partitioned by me c=vista d=docs p=program files, and its here on P that I've loaded CS4. I have this same set up on my work desktop which is identical in processor (intel core)and memory/RAM to the laptop and runs CS4 perfectly and was installed from the same DVD (trial version bought from Adobe for evaluation). Problem is need it on the laptop to complete the evaluation, being away from the office

3. I've never moved the installation, its just stayed on P

4. I've not restored

5. I've validated no hardware issues via diagnotics and bad sector checks with professional tools, all other programs work prefectly

6. I check Flexnet is working and started (set to manual)

7. Yes I have permission all run as adminstrator etc..,

8. I've tried running the CS4 programs from Program files/application - makes no difference

9. I've uninstalled (using control panel/uninstall and then the remove tool found on support at http://www.adobe.com/support/contact/cs4clean.html) and reinstalled as well as uninstalled and reinstalled via desktop following support tutorial (http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403963) makes no difference other than moving the error to another program

10. Yes I made sure no other program could interfere during install closing all anti-virus and programs in start-up which might effect this

11. I did try using the adobe support advisor tool - gave no answers or log, and our software supplier said even Adobe reckon its a rubbish tool..

12. Finally I did run the Licensing Repair Tool - no effect (run several times, after reboot)

13. As the disk had just run on my desktop I have to presume the DVD is fine, but cleaned it anyway and it looks fine

I'm out of ideas...

Can CS5 be installed on 2 computers?

forums_noreply@adobe.com — Tue, 18 May 2010 18:18:43 GMT

I just upgraded from Production Premium CS4 to CS5. Can I install CS5 on two computers, and if not, can I install CS4 on one computer and CS5 on another?

Adobe Media Core CS6 has stopped working (Premiere Pro Family CS6)

forums_noreply@adobe.com — Sat, 19 Jan 2013 04:41:32 GMT

I have recently upgraded my computer to better run Premiere and Encore but have now encountered the error "Adobe Media Core CS6 has stopped working". The program will then boot even after I choose either of the two options that say they should close the program. They both seem to run fine after getting past the error but I would rather not have to see it everytime and know that something is amis. I have tried uninstalling and reinstalling Quicktime like some other users have suggested but I think my problem may lie elsewhere. Can anyone help me out?

Problem Event Name:	APPCRASH
Application Name:	Adobe QT32 Server.exe
Application Version:	6.0.1.0
Application Timestamp:	5043716a
Fault Module Name:	cwalsp.dll
Fault Module Version:	2.8.13.1
Fault Module Timestamp:	4f33e357
Exception Code:	c0000005
Exception Offset:	00017914
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Windows 8 Consumer Preview and Adobe CS4

forums_noreply@adobe.com — Tue, 06 Mar 2012 09:24:35 GMT

I know this is pre-release, but am hopeful anyway. I've installed CS4 onto my Windows 8 CP installation but am having problems with several programs:

Dreamweaver has a problem with 'Dreamweaver encountered problems while constructing the menus from the current menus.xml file.' and won't start.
Photoshop (both 32 and 64-bit) has a runtime error and stops working 'Adobe Photoshop CS4 has stopped working'.
Illustrator was having a problem loading plugins, but now I get nothing at all!

I think this all has something to do with permissions. When I visit c:/Users/Username/Appdata/Adobe/Dreamweaver CS4/ I am warned I cannot access this. I delve a little deeper with the security tab and see there is no owner, so add my machine as the owner and I can access the folder. It's empty, however. The same applies to the folders for the other programs in the suite.

Any ideas? I've reinstalled three times and it makes no difference.

Clive

CS2 Invalid serial number message

forums_noreply@adobe.com — Tue, 18 Nov 2008 15:15:52 GMT

I just purchased a new computer. I am trying to install the CS2 premium on the new system, which replaces use of my old system entirely. When I attempt to enter the serial number, I get a message saying it is invalid. I am the only user and this is the only computer I will be using this software on.

Please advise on what I should do to install/activate this software.

Adobe CS3 Windows 7 installation says does not meet minimum requirements

forums_noreply@adobe.com — Thu, 12 Nov 2009 19:35:51 GMT

I am trying to install Adobe Creative Suite 3 Design Premium on a brand new Windows 7 machine (32-bit). It is a downloaded copy from Adobe's website.

When I start the install process, it takes me to the "Options" Screen and will not let me install Photoshop, Illustrator, or InDesign. All those options are grayed out.

At the bottom, the reason it gives is as follows:
"The minimum system requirements listed below needed to run adobe photoshop cs3 are required and are not met:
- Windows XP (Service Pack 2)
- Windows Vista"
It gives the same error for the other 2 programs as well.

I have tried the following troubleshooting steps already with no luck:
1. Run Setup.exe as Administrator
2. Run Setup.exe in compatibility mode (either as Windows XP SP2, or Windows Vista)
3. Logged-in to Administrator profile and tried installing from there
4. did the regsvr32 on both vbscript.dll and jscript.dll.
5. Tried the CS3 cleanup tool at multiple levels.
6. Made sure there are no other Adobe products installed
7. Called Adobe Tech support, they are no help. They said to re-install the OS, which doesn't make any sense since it's a clean install.

No AV installed yet, so that's not the issue either.

Any ideas?

CS5 setup impossible : WARNING: Payload cannot be installed due to dependent operation failure...

forums_noreply@adobe.com — Wed, 05 May 2010 09:12:49 GMT

Please Help

! it's a nightmare,

I have mailnly this : What the hell is this ? Help please

I'm on Windows 7 - 64...

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 65 error(s), 65 warning(s)

WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

WARNING: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}

WARNING: Payload cannot be installed due to dependent operation failure

Computer is not using Adobe Suite fonts

forums_noreply@adobe.com — Mon, 10 Nov 2014 14:56:31 GMT

i have Adobe Creative Suite CS6 running on windows 8. Computer is not using the Adobe Suite fonts. The program was installed on this computer prior to my employment here. I need help to troubleshoot this font problem. I have requested help from IT but we were unsuccessful in locating the problem.

Adober Updater Not Able to Connect - Error Code U41M1C212

forums_noreply@adobe.com — Mon, 19 Dec 2011 22:33:49 GMT

I recently installed CS 5.5 on my Windows 7 Machine. When I first installed everything I did the initial update and all was well. Since then an update for Camera Raw came out and I have attempted to update the suite. I use the normal path Help > Updates Once the Updater Launches this is the error I receive:

The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect. Please try again later. Error Code: U41M1C212

I know the server is not offline as I can launch the updater from my other machine (which is Win XP) and it connect fine. I have disabled every firewall on my computer and attempted the update and still nothing.

Any ideas on what I should try or what steps I should take?

Adobe Photoshop CS5 did not pass the security scan on my windows machine.

forums_noreply@adobe.com — Wed, 12 Nov 2014 20:43:01 GMT

All products are up-to-date but the photoshop did not pass the test. Does Adobe still support the CS5 products?

Adobe, please make a formal statement about "free" CS2

forums_noreply@adobe.com — Tue, 08 Jan 2013 23:58:04 GMT

Folks, we have heard the whole gambit of ideas and discussions concerning Adobe's "giveaway" of CS2.

To my knowledge, there has only ever been ONE SINGLE post about CS2 NOT being released for free - and that post was in a FORUM. InDesign Secrets picked up on that one post and repeated what was said there. On Adobe's CS2 download page, there is NOTHING said one way or the other. Forum statements are always on a personal level - they are NOT a professional solution for official announcements, and should not be regarded as such.

Adobe, could you please be so kind as to issue a formal statement?

There are many people out there who would use CS2 if it were released for free - folks who will never purchase the newer versions - folks who normally use only freeware. It would be a great benefit to those folks, and it would increase your popularity, and you might even make sales with those people once they get used to your products.

I, myself have a license for CS3 Premium, CS4 Standard, InDesign CS2, but I would recommend CS2 to other folks to use instead of GIMP or other freeware. In fact, when the word went out, I was surprised and pleased and wrote to my friends. Then I had second thoughts and had to tell them "never mind - I was misled". Now, after reading the posts in this here forum, I am somewhat bewildered and confused.

Please make a formal statement about this!

problem with getting CS3 to work in windows 7 64-bit

forums_noreply@adobe.com — Fri, 23 Oct 2009 08:05:56 GMT

My old XP computer (which I had CS3 installed) died and I bought a HP laptop with win 7 64-bit preinstalled. During installation of CS3, at about 75%, a warning popped up that said "adobepdf.dll is needed, pls insert the vista CD" . Since I don't have vista and I am using win 7, I hit ca
ncel and the installation continued with no problem, apparently.

After the installation is finished. When I tried to open Photoshop and acrobat, the program attempted to load up (I was able to see the grey screen of photoshop, but no logo) and would become "not responding" almost immediately and just stalled. With illustrator and indesign, I don't even see any screen, as if the computer just ignored me. However, under the "processes" tab in task manager, I could see the .exe files listed as "processes" but nothing under the "applications" tab. I checked the memory and it's obvious that memory usage has gone up once I tried to open the apps. Seems like the apps are taking up memory but did not appear. The only program that runs successfully is bridge.

adobe rep told me: Please follow the steps given below:

Insert the Windows 7 CD-ROM to find AdobePDF.dll, go to the
AdobePDF.dll_64 in DATA1.CAB which is included in the Adobe install file
s. Copy the file to your system and rename it AdobePDF.dll and then install it.

Since I don't have the w7 cd (HP computer comes presintalled and doesn't include an OEM win7 disc) and I can't do the above. Plus, I am not sure my problem could be solved by the above. Any help would be greatly appreciated.

LA LICENZA DEL PRODOTTO NON E' PIU' FUNZIONANTE

forums_noreply@adobe.com — Wed, 12 Nov 2014 10:55:53 GMT

Buongiorno, ho installato nuovamente Adobe creative suite 3 Production premium su un PC con Windows 7. All'avvio di un programma qualsiasi come ad esempio Photoshop viene visualizzato il messaggio "LA LICENZA DEL PRODOTTO NON E' PIU' FUNZIONANTE" e si chiude il programma. Come si risolve il problema?

CS6 Crashing

forums_noreply@adobe.com — Sat, 08 Nov 2014 22:40:27 GMT

For starters I have the CS6 Master Collection, using Windows 7 and my video card is an NVidia 670mx.

I am having some issues in terms of using any program in CS6 that I have installed. Initially I was trying to open Premiere but when the splash screen came up it crashed almost immediately. I tried Photoshop next but after the splash screen I got the message, "Unable to continue because of a hardware of system error. Sorry, but this problem is unrecoverable."

Basically any other program I tried to open in the CS6 suit just crashes when I try to open it some even after the splash page.

I tried uninstalling the entire suite and reinstalling it but that did not work. I also tried redownloading Quicktime but that also did not seem to work. Currently downloading the latest video card drivers and for some reason that seemed to be unsuccessful as well.

I am trying to work on a project right now but if I can't even open the program that makes it a little more difficult. Any help would be great.

64bit Edidtion of Adobe CS 5.5 Design Standard

forums_noreply@adobe.com — Mon, 10 Nov 2014 06:43:56 GMT

Where I can downloads 64bit Edidtion of Adobe CS 5.5 Design Standard

CS3 won't re-install on Windows 7

forums_noreply@adobe.com — Tue, 09 Feb 2010 02:24:08 GMT

I've been using CS3 on my Windows 7 machine for a few months now but then my programs wouldn't open. After trying a few things without success, I decided to uninstall and then re-install it.

The disc runs and it shows that each of the programs is installed but at the bottom it says "CS3 premium didn't install." Whenever I try to open one of the programs, I get a message saying the license has expired.

Has anyone else experienced something similar? If so, how did you resolve it? I've tried all of the suggestions in the knowledge base, but nothing has worked.

Any help would be greatly appreciated.

Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.

forums_noreply@adobe.com — Mon, 18 Jan 2010 22:53:16 GMT

I`m Trying to install creative suits cs4 on win 7 and I`m getting this error

Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.

Application Manager error: "The update server is not responding."

forums_noreply@adobe.com — Sat, 14 Apr 2012 17:51:07 GMT

With every attempt to check for updates for Creative Suite 5, the Application Manager immediately responds with an error: "The update server is not responding. The server might be offline temporarily, or the internet or firewall setting may be incorrect. Please try again later." My last successful check for updates was on 3/27/2012.

I have not added any restrictions since 3/27. I do not block any outgoing communications within any of my firewalls. All other communications through all firewalls are functioning normally.

Is there a way to verify if the update server is really down?

Perhaps the server address has changed. It wouldn't be the first time a non-thinking person had this notion: "Here's what we'll do, change the update server's IP address and then roll out the new address in the next update."

Installer failed to initialize. {CS6}

forums_noreply@adobe.com — Fri, 01 Mar 2013 17:46:07 GMT

Hello to all.

I've a problem: i get this error "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." when i try to reinstall CS6 Master Collection.

http://img593.imageshack.us/img593/3562/immaginegsp.png

I downloaded Adobe Support Advisor but nothing is wrong.

I used Adobe Creative Suite Cleaner Tool but nothing!
I try to run the installer in the Hidden Admin in Windows 7 but i've the same message.
What should i do?

This is the PDApp log

3/1/2013 18:24:47 [INFO] Setup - Build Version - 6.0.335.0
3/1/2013 18:24:47 [INFO] Setup - Logging Level verbosity Set to 4
3/1/2013 18:24:47 [INFO] Setup - Start Adobe Setup
3/1/2013 18:24:47 [INFO] Setup - TimeLog: Bootstrapper Start
3/1/2013 18:24:47 [INFO] Setup - TimeLog: Start initial checks
3/1/2013 18:24:47 [INFO] Setup - Dictionary Path: C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\resources\Dictionary\it_IT\stringTable.zdct
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\resources\setup.xml
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] Setup - Found 6 packages in setup manifest
3/1/2013 18:24:47 [INFO] PIM - Build Version - 6.0.335.0
3/1/2013 18:24:47 [INFO] PIM - Logging Level verbosity Set to 4
3/1/2013 18:24:47 [INFO] Utilities - Folder does not exist
3/1/2013 18:24:47 [INFO] PIM - Build Version - 6.0.335.0
3/1/2013 18:24:47 [INFO] PIM - Logging Level verbosity Set to 4
3/1/2013 18:24:47 [INFO] PIM - CREATE PIM Instance ...
3/1/2013 18:24:47 [INFO] Utilities - File does not exist
3/1/2013 18:24:47 [INFO] Utilities - File does not exist
3/1/2013 18:24:47 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
3/1/2013 18:24:47 [INFO] PIM - SUCCESS Created Tables.
3/1/2013 18:24:47 [INFO] PIM - PIM Database is Up To Date.
3/1/2013 18:24:47 [INFO] PIM - Updater Inventory location:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\resources\updaterinventory.dll
3/1/2013 18:24:47 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
3/1/2013 18:24:47 [INFO] PIM - Current db schema version on machine 1.
3/1/2013 18:24:47 [INFO] PIM - Current db schema version to install 1.
3/1/2013 18:24:47 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
3/1/2013 18:24:47 [INFO] PIM - PIM Database is Up To Date.
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id DB6A859D-6542-41CB-8C81-548894F5AF7B is a old Package, new is installed on the system. Size required: 0
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\D6\D6.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id 325EE915-3603-483C-9AB6-27FF2ACD9E15 is a old Package, new is installed on the system. Size required: 3259607
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\DECore\DECore.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id EFAA097D-45E3-4C97-858D-B788D0286E68 is a old Package, new is installed on the system. Size required: 27251758
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id E04AF2FA-0DD0-41FE-A54C-D21B4281F578 is a old Package, new is installed on the system. Size required: 4753339
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\P6\P6.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id B6250A29-6F83-4AC1-9FCB-55F5145666EF is a old Package, new is installed on the system. Size required: 13472807
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id 6723B986-6C15-498E-B5E9-68D769DF1A1C is a old Package, new is installed on the system. Size required: 11019801
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\UWA\UWA.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id C7711F19-8ED8-47E8-B9E0-C4CC5AF99F85 is a old Package, new is installed on the system. Size required: 10166919
3/1/2013 18:24:47 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 76916654
3/1/2013 18:24:47 [INFO] Setup - TimeLog: End initial checks
3/1/2013 18:24:47 [INFO] Setup - TimeLog: Begin Installing
3/1/2013 18:24:47 [INFO] Setup - Start Installing core package - C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - START installPackage at file C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [ERROR] PIM - Package folder does not exist on the system.
3/1/2013 18:24:47 [INFO] Setup - Finished Installing core package - C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx, Return status: -1

3/1/2013 18:24:47 [FATAL] Setup - Error installing C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
3/1/2013 18:24:47 [INFO] Setup - TimeLog: End Installing. Now launching PDApp

CS5, Windows 7, and Guests Group

forums_noreply@adobe.com — Wed, 21 Jul 2010 15:57:36 GMT

Due to security policies and the functionality of automatically deleting profiles on logout, we are required to put all Domain Users into the local Guests group. Effectively this is all of our users. In the past using Windows XP and Vista we have not experienced any problems with software by putting our users in the Guests group. With the release of the CS5 Suite it appears a check is being made at startup to see if the user starting the software is a member of Guests and if they are it will refuse to start.

Does anyone have any ideas on how to disable this check? Both CS3 qand CS4 Suites worked just fine and we literally have hundreds of applications that are running with these settings. The only softwar that is throwing and error is the Adobe CS5 Suite.

Thank you in advance.

Where can I find the file Photoshop .exe in CS6/Windows 7 please?

forums_noreply@adobe.com — Sat, 06 Apr 2013 13:45:45 GMT

Where can I find the file Photoshop .exe in CS6/Windows7 ? It is not in the usual place.

Registering CS6 serialization with AAMEE

forums_noreply@adobe.com — Tue, 29 May 2012 14:40:55 GMT

Hi!

I just downloaded and am trying to setup serialization for nearly 1000 machines running CS6 Master Collection on our base image (win 7, sysprepped.) I've downloaded AAMEE 3.0 and when I run it to create the serialization executable as shown in the deployment guide, I receive the following errors:

5/29/2012 09:25:35[INFO] AdobePackageBuilder - Build Version - 3.0.166.0

5/29/2012 09:25:35[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4

5/29/2012 09:25:35 [WARN] AdobePackageBuilder - Error in processing the UpdatesInfo tag.

Does anyone know what this means, and how I go about resolving it? I'm using the same Adobe user id as I am here in the forum, and the serial number does work on a single install.

Thanks in advance!

-brad

Windows Clipboard won't paste in Photoshop CS3

forums_noreply@adobe.com — Mon, 16 Jul 2007 15:59:47 GMT

The subject pretty much covers it. If I do a print screen and then do a paste into Photoshop CS3 it doesn't paste the image from the clipboard. I can paste it into Windows Paint, just fine, but if I try to copy from that and into Photoshop it also doesn't work. Anyone else having this problem? I do screen grabs all the time, so this could be serious.

Cannot Re-Install CS4

forums_noreply@adobe.com — Fri, 21 Feb 2014 22:47:32 GMT

I updated my hw and cannot get CS4 to re-install.

New machine running Win7 (64bit). I have removed adobe reader and the flash player. I then ran "the cleaner".

It appears to want to load then "Critical errors were found in setup..." OK it exits.

I have been try to do this simple install, for nearly 3 hours.

Suggestions (besides spend another couple grand?)

Thanks,

Can I safely delete Adobe\AdobePatchFiles ?

forums_noreply@adobe.com — Sun, 03 Jun 2012 08:47:09 GMT

Hi!

Because my free space on one of my drives was noticeably shrinking without knowing I did install anything new on that drive I did analyze the drive folders and found this folder which is quite big:

F:\Adobe\Adobe\AdobePatchFiles\

Over 400MB.

I would like to know if I can recover the free space by deleting this folder, because I really don't want to lose free space on a hard drive without that I self install a new software or copy new files there. Following the hardware requirements the CS suite declared certain free disk space for hardware requirement of a new installation. But from this it looks that the free disk space requirement is unlimited as the AdobePatchFiles folder seems to constantly grow!! How does the CS software handle situation when the free space drops to zero due to AdobePatchFiles overbloating?

Adobe PCD folder permissions change after launching CS5 programs

forums_noreply@adobe.com — Thu, 31 Mar 2011 18:35:31 GMT

There is a folder apparently important for Creative Suite

5 licensing: C:\program files (x86)\common files\adobe\adobe pcd

Unfortunately the default permissions after installing (either standard install or install from Adobe Enterprise Deployment tools) are:

Everyone: Read

Administrators: Full Control

This presents a problem for using the software if your users are not local administrators.

If you change the folder permissions to grant access to other users, than launch InDesign and/or Photoshop, the Adobe PCD permissions revert to their original settings. I have verified that my permissions save fine by closing and reopening the folder permissions. It's only after a CS5 program is launched that the permissions revert.

How can I get the permissions to stay? Until then I have to make people local admins, which is not good if they find out. They will install all kinds of crapware and crappy legit software and break their computers further.

Thanks,

Josh G

Portland, OR

After weeks trial Nag still comes back. Is there a fix?

forums_noreply@adobe.com — Thu, 09 Aug 2012 16:32:11 GMT

This is installed on a NEW system (Dell XPS 8500 with Win7 Pro) that was purchased for the expressed purpose of installing CS6 Master suite.

So far:

Called on the Phone chated with tech support.

After a long misunderstanding as to my issue in the 30th of July...

----------

JAMES: C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
JAMES: there
Kumar: Yes.
Kumar: Okay.
Kumar: In Adobe PCD folder you will get a folder by name Cache.
Kumar: Please rename it to cache.old.
Kumar: Let me know if you are done.
JAMES: DONE
Kumar: Now please launch the product.
JAMES: NOPE still in trial
JAMES: did launch... just sitting there
Kumar: Please continue with the installation.
Kumar: And then click on "Licence the software".
Kumar: Enter serial number there.
JAMES: not an option in trial window it is either
JAMES: Licebnse this software OR Contiue trail
Kumar: May I know the option you are getting there?
Kumar: Please click on "Licence the software".
JAMES: done
Kumar: Enter serial number there.
-------
Kumar apearently still assumed I was getting an error or was in the process of installing... but I entered my serial# as told and problem disapeared for a little while and A couple of days after that I got an interesting trial message after a system restart when I opened Premere:

At that point I Compleatly uninstalled ALL adobe products. Repeated step above and removed any referances to Adobe products that I could find in the registry.

I then Installed my old CS4 suite I upgraded from and then installed the CS6 Master suite upgrade from the disks I purchased directly from Adobe.

Everything worked great for about a week then...

I was greeted with nag screen again today (after a restart when I opened photoshop) informing me that trial expired (-1 days left)

Is there a fix for this?

Adobe Community Help - Remove old Applications

forums_noreply@adobe.com — Mon, 25 Apr 2011 11:14:08 GMT

With Adobe Creative Suite 5 Adobe Community Help was installed for the first time on my computer.

As I have installed Adobe Creative Suite 5.5 before uninstalling Adobe Creative Suite 5, and afterwards uninstalled Adobe Creative Suite 5, I now see several Adobe Creative Suite 5 products and Adobe Creative Suite 5.5 products in my Adobe Community Help Client.

How can I get rid of old applications no longer installed in the Adobe Community Help Client?

Production Premium CS4 download link

forums_noreply@adobe.com — Wed, 02 Mar 2011 18:40:10 GMT

Hello,

I have misplaced my Adobe Production Premium CS4 disks and cannot locate them. Might someone be so kind as to provide me with a download link? I have the serial number. Thanks.

Did I just bought an OEM version of the Creative Suite?

forums_noreply@adobe.com — Wed, 04 Nov 2009 22:53:59 GMT

Hi All,

I recently bought and just received two copies of the Adobe Creative Suite 3, Web Premium. I have bought it through eBay from a very legimate software seller (100% positive feedback, 3296 ratings).

When I look at the back of the case I've received, a label states '90086876 DVS/A,STWD,3.0,WIN,ED,WWE,OEMBD'. Picture of the case can be seen at the end of this post. (The software came in a shrink-wrapped case)

What concerns me, is the word OEMDB. Does this mean that I have bought an OEM version of this software? Adobe states in his piracy FAQ that it is illegal to install an OEM version of the software on a computer other than the one on which the software came with. But what confuses me, is that I read elsewere on this forum that an OEM version of the Adobe Creative Suite does not exist, I really would like to know if this software is 100% legal, because I do not want to work with illegal software.

Also, the software was located in the USA, and is shipped to me in The Netherlands. Will that give any problems, too?

Thanks in advance,
Mark

Adobe Media Encoder CS4 problem with watchfolder.dll

forums_noreply@adobe.com — Sun, 26 Oct 2008 09:11:51 GMT

When i loading Adobe Media Encoder CS4, i have this error and application crash:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 4.0.0.0
Application Timestamp: 48b3250d
Fault Module Name: WatchFolder.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48b32139
Exception Code: c0000005
Exception Offset: 00008a83
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1049
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

OS Version: Windows Vista Ultimate SP1
Processor: Core 2 Quadro 2,66 Ghz
Memory: 4GB

CS6 Konnte ein Arbeitsvolume nicht öffnen, ....

forums_noreply@adobe.com — Wed, 30 Oct 2013 18:47:09 GMT

Hallo

Windows 8.0 64Bit

Mehrere Volume verfügbar alle schreibbar.

Externe Festplatten und USB Memory Steckers entfernt

DISKPART> List volume

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

Volume 0 L DVD-ROM 0 B No Media

Volume 1 E DVD-ROM 0 B No Media

Volume 2 D DVD-ROM 0 B No Media

Volume 3 X junk NTFS Partition 179 GB Healthy

Volume 4 V VirtualCDs NTFS Partition 100 GB Healthy

C:\Users\Public\Virtual CDs\

Volume 5 System Rese NTFS Partition 350 MB Healthy System

Volume 6 C System NTFS Partition 150 GB Healthy Boot

Volume 7 H Removable 0 B No Media

Volume 8 I Removable 0 B No Media

Volume 9 Removable 0 B No Media

Volume 10 G Removable 0 B No Media

Fehlermeldung beim erstmalig Starten von Photoshop 64bit:

"Konnte ein Arbeitsvolume nicht öffnen, da die Datei gesperrt ist, Sie nicht über die entsprechende Zugriffsrechte verfügen bzw. ein anders Programm auf dei Datei zugreift. Heben Sie den Schutz der Datei mit Hilfe des Befehlts "Eigenschaften" im Windows-Explorer auf."

Welche Datei bwz Arbeitsvolume meint Photoshop CS6 Extended?

Adobe Media Core CS6 has stopped working

forums_noreply@adobe.com — Thu, 12 Jul 2012 20:55:52 GMT

On my laptop with Windows 7 I get the error message: "Adobe Media Core CS6 has stopped working. A problem caused the program to stop working correctly, Please Close the program."

This message appears since I have installed the trial version of Adobe Premiere Elements 10.

My laptop also has Adobe Design Premium CS5.5, with Photoshop and several other programs, installed,

The message appears after starting my computer, and also after closing Premiere Elements 10.

I can simply click away the message. All programs work fine, including Premeire Elements 10, but the message is annoying.

Does anyone know what causes the message, and how to get rid of it?

Erik

PDApp.exe crashes, cant run, uninstall, deactivate

forums_noreply@adobe.com — Thu, 22 Mar 2012 01:11:01 GMT

I have CS5 Design standard installed on a win 7 64bit machine.

The individual programs are used sporadically, and mainly adobe pro and indesign.

Recently i have tried to run illustrator, but as soon as the program starts.

It will crash with a message:

Adobe Application manager has stopped working

In the event log i get this message

Log Name:	Application
Source:	Application Error
Date:	22/03/2012 12:04:30 PM
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	SRV-CTX6-APP1.CIPROPMELB.local

Description:

Faulting application name: PDApp.exe, version: 2.0.242.0, time stamp: 0x4d92a33d

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

Exception code: 0x40010006

Fault offset: 0x0000b9bc

Faulting process id: 0xae0

Faulting application start time: 0x01cd07c7bbb22a11

Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: f9e8eff3-73ba-11e1-8ee7-000ae480f24e

Now i have since discovered that this application manager controls just about everything.

so i can no longer run updates, i can deactivate the license, i cant reinstall or repair.

nothing will work other then i can assume a complete wipe of the system and start fresh.

But as i can deactivate my license i will run into problems there.

i did find an issue that appeared to mimic my problem

http://forums.adobe.com/thread/897636

And have attempted the steps here, but none of them work.

If anyone has run into this problem and knows of a solution that would be great.

Thanks for any help here...

Adobe cs3 won't install on Windows 7(32-bit)!

forums_noreply@adobe.com — Tue, 18 Aug 2009 17:57:47 GMT

A friend of mine finally convinced me to install Windows 7, and he had good reason to. This OS really lives up to the hype thats been going on...but, Im having trouble installing an ESSENTIAL program(s) to this great OS, Adobe CS3 Design Premium. I installed Windows 7 (32-bit) from a DVD, with the product key, which I think is the "clean install" Ive been hearing about. I read something that says Windows 7 doesn't recognize a certain file associated with Cs3, maybe thats why it wont load. I attached a screen shot of my system specs, if it helps. But this is what happened.

- When I insert the software DVD, the autoplay feature pops up, then Windows "User Account Control" asks me if I want to allow the changes.

- I click "Yes," and then the "Adobe Creative Suite 3 Design Premium" window pops up and gives me the option to: Install CS3 Design Premium; Install Adobe Acrobat 8; and Browse CD.

- I choose "Install CS3" and then a window "Initializing Adobe Creative Suite 3 Design Premium" with a progress bar.

- The bar fills up, but when it finishes nothing happens.

I checked the tasked manager and see that, that adobe setup.exe is running somehow, but nothing happens. I have search on Adobe forums and google for possible solutions, but nothing has worked so far. I have tried:

- Runnning the setup application from the DVD (in Adobe Design Premium CS3 folder) as "Administrator"

- Ran "wincs3clean," to remove any existing adobe programs from the system.

- Ran ccleaner, to fix/repair any registry problems or anything else.

- Tried copying the content of the DVD onto the desktop and run it as Admin.

- Used the command.exe (as admin) and ran the "regsvr32 jscript.dll" and "regsvr32 vb(something)"

- Ran Windows 7 in "simplified" mode, where I disabled any services/processes from interferring with the setup, through the msconfig feature.

- Cleared the Windows temporary files, as this was a solution for Vista, I thought might work.

- Tried updating my drivers, everything was uptodate.

- Called Adobe Technical support, waited about 30 mins, and then was told "Adobe does not support Windows 7, so the install may or maynot work." (They could help if they wanted to).

- Tried restarting in a previous version, to see if it would install, but the admin password that I had before isnt working now for some reason.

Ive seen reports of people having Adobe CS3 installed on Windows 7 and working fine, so I know its possible. Its just frustrating that I cant get it to work. Somebody (bodies), please help me. Let me know if there is any other info needed. Ive struggling with this for some time now.

Thanks A-Mil in advance,

Gary D.

Acrobat 9 Pro will NOT install (CS4 Design Premium)

forums_noreply@adobe.com — Sat, 06 Jun 2009 12:50:00 GMT

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.

I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.

I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.

I reported this to Adobe support online.

I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.

At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.

Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!

Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...

I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!

Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.

So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.

Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...

Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.

So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.

After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.

I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED

As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.

And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?

Adobe Support Advisor

The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
--------------------
System Information :
Operating System = Windows XP
Locale = en

At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.

Dennis

Converting a A4 page to A6 size in CS 2

forums_noreply@adobe.com — Tue, 28 Oct 2008 12:10:38 GMT

Hi.
I have a large document made in presetting for A4 in CS2.
A4 is 297x210mm and A6 i appr. 149x105mm
I need to convert this in to a A6 document, print quality.
All I can find is the possibilities you have in the presetting.
Hope that someone can help me:)
Br. Jan

Upgrade from CS5 Master Collection to CS6 Master Collection - 2-3 Users

forums_noreply@adobe.com — Wed, 29 Oct 2014 14:13:57 GMT

I currently use Creative Suite 5 Master Collection (originally purchased as an Upgrade from CS2) and need to upgrade to CS6. I would need to install the suite on 2-3 Windows based PCs. What is the most cost effective option?

CS UI not displayed correctly

forums_noreply@adobe.com — Wed, 22 Oct 2014 18:32:55 GMT

On a normal 2560*1440 resolution on windows Adobe products are not displayed correctly. the UI elements are tiny and unusable.

Is there a setting to tell Adobe CS to behave normally?

Installing CS2 on Windows 7 64-bit

forums_noreply@adobe.com — Tue, 28 May 2013 20:01:27 GMT

My company owns Illustrator as part of CS2. The guy who edited the Illustrator files has left, so I needed to install it on my PC. I didn't find a post that described all the steps I had to do to get it to work, so I'm posting my notes.

1. Download the updated installer from http://www.adobe.com/downloads/cs2_downloads/ to c:\cs2inst.

2. Run CreativeSuiteCS2Disc1.exe. This will put the contents of CD 1 at C:\Creative Suite CS2.

3. Do the same for discs 2, 3, and Extras, which will add more files to C:\Creative Suite CS2. Disc 2 had trouble finding that directory, I browsed to and selected it and it worked.

4. Run C:\Creative Suite CS2\Adobe Creative Suite 2.0\setup.exe.

5. Follow the defaults to install in the usual manner until prompted for Installation Location. Enter c:\adobecs2, click Browse, browse to c:\, create c:\adobecs2, and select it. (I found a tip to use c:\progra~2, which is the short name for "c:\Program Files (x86)", but the installer complained that the directory was read-only.)

6. Complete instalation as usual.

Adobe Master Collection CS6 not updating

forums_noreply@adobe.com — Sun, 21 Apr 2013 10:32:53 GMT

I have Adobe Master colection CS6 installed on my Desktop, and I updated all the applications without any error. Sometimes I go to option "Help" and go to updates to check for others, and I don´t have any problms with the connection.

But now I installed Adobe Master Collection CS6 on my Laptop, and tried to check for updates, but since 2 days ago, I can´t connect to the update server. All the time I get the message that the Update Manager can´´t be reached, or the firewall rules stops checking for updates. So I checked all the configurations of my Desktop and my Laptop, but I found nothing strange.

Why I get connection with the update center on my Desktop and don´t get it wit my Laptop ?

Both use the same Internet connection.I don´t have wireless, so I disconnect from my desktop to connect to my laptop, but the problem is that I can´t update my products on my laptop.

Why is this happenning ?

What can I do ?

Exists a way to downlad all update by another way and install them manually ?

Thanks

Master Collection CS6 Ready for Win 8?

forums_noreply@adobe.com — Wed, 08 Aug 2012 10:35:03 GMT

Hi Guys

I'm using the Master Collection CS6.

I've seen pre-release sales are being taken for Win 8. From what I've seen here, although one or two have installed CS6 on a Win 8 machine for testing, there is no official confirmation that the MC is supported on Win 8. Is this right?

I'm thinking of upgrading but I'm anxious about buying the upgrade and spending time on installation if some or all of it falls over...

Regards,

Graham

CS6 Download Wants a Disc?

forums_noreply@adobe.com — Fri, 01 Jun 2012 16:22:39 GMT

I just tried installing the CS6 Master Collection which I downloaded from Adobe, and it's asking me to insert a disc!

http://i.imgur.com/BeBNG.jpg

What is this? There's no disc, because I downloaded it. When I click "Continue," it keeps pestering me to insert the disc; and obviously, when I click "Cancel," it cancels the whole entire installation.

So what's up with this? What do I do?