Adobe Community : Popular Discussions - Community Help Application

Classroom in a Book

forums_noreply@adobe.com — Thu, 13 Nov 2014 02:45:48 GMT

Hello, I am a new user to After Effects. I bought the creative suite a while back and now have some extra time to learn it.

I want to but the After Effects CS 5 Classroom in A Book for as an ebook, but before I spend the money I would like to know if there will be a link for me to download the chapter files. I Anyone have an answer?

Thanks in advance!

Chris

Is this an email scam?

forums_noreply@adobe.com — Tue, 31 Jul 2012 02:24:39 GMT

I have had an Adobe online account for some time (a couple of years). I logged in today to download some brushes and then got an email about 1 minute later saying:

"Dear [my name],

You recently created an AdobeID. Your AdobeID is [my email]
To confirm your email address, please click this link:
https://adobeid-na1.services.adobe.com/renga-idprovider/pages/evp?email=[my email] &client_id=exchange1&locale=en&key=KZDY81Z80ZKV3120RVVDEBRSTC

Please note:
If you cannot access this link, copy and paste the entire URL into your browser.

The Adobe Team

Copyright 2011 Adobe Systems Incorporated. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA"

Name and email removed with square brackets surrounding what I've deleted.

Since I created my address years ago why would I be sent this email now? And clearly since I am logged in posting this, I don't need to varify anything. Has someone/something hacked Adobe servers? Of is this just an error on Adobe's part?

Thanks.

chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1

forums_noreply@adobe.com — Fri, 26 Nov 2010 17:07:36 GMT

I have suddenly been told that my C drive is full. Upon closer inspection I came across this folder which is over 1Gb in size.

What is it, please, and why couldn't I choose where to have it stored? [CS5 is installed on my D drive.]

About the Adobe Help Manager in CS6

forums_noreply@adobe.com — Tue, 08 May 2012 00:26:51 GMT

The Adobe Help manager is an AIR-based content installation utility that downloads offline help content and notifies you when new updates are available, ensuring that you always have the most up-to-date and accurate reference information from Adobe.

This utility, previously known as the Community Help application, features the following major changes:

Online help content can be displayed in your default web browser (Internet Explorer, Safari, Chrome, Firefox, etc.). NOTE - you must first choose this option in the help application preferences, then quit the help application and choose help again in your application.
The Help Manager will download either HTML or PDF reference content, depending on which file is the most recent.
You can then view this content offline, either via your web browser or via Adobe Acrobat Reader (or similar PDF viewing software).
You can dismiss or disable notifications entirely via the Help Manager preferences.

Viewing online help content

When you launch help from any CS6 application, the default web browser will launch with the appropriate product help content displayed. NOTE - only if you have set the help application preference to do so.
You can then use your browser’s native functionality to search, bookmark, comment, or rate the content.

Downloading offline help content

The first time you launch Help from your Adobe CS6 application, the Adobe Help manager launches in the background and checks for the availability of new or updated content.
If no new content is available, the application will shut down until the next time you select Help.
If new content is found, a small pop-up notification will be displayed on your desktop, usually in the lower-right corner of your screen.
When you click on the notification message, the Help Manager will launch and show you all of the help content that is available for download in the Local Content preferences.
You can select individual packages by highlighting the desired product or help package title and clicking on the Update button.
To update all of the content that is available, select the ‘Download’ button on the General preferences pane. Note: the total download size for all of the applicable content is displayed – large updates may take several minutes or more to download.
During this download, you may continue to browse and search Help content with your web browser.
If you prefer to have your Adobe applications use the local, installed help files by default, select “Display local help content only’ in the General preferences tab.
Or you can simply choose to continue viewing online content and the Help Manager will automatically switch to offline help if Internet access is no longer available.

Content Generation Error in InDesign

forums_noreply@adobe.com — Mon, 20 Oct 2014 14:31:24 GMT

"Content Generation Error" in InDesign-every time I try to preview my document I get the following message:[Error: The assets for one or more overlays could not be located. Verify the assets used are available on disk, then update the article.]. Everything was working fine perfectly just the other day when all I did was preview it in InDesign. I can't think of anything that I could have done to ruin it. All my links appear to be fine, and so far I've gone through and stripped most of the document to find the problem but it won't work unless I take out 99 percent of the document. It seems to have multiple issues and appears to be an entire corrupted document rather than just a few issues with MSOs. The document consists of five pages with vertical and horizontal layouts and I have slideshows, scrollable frames, and multi-state objects but no audio.

Adobe Help Manager - troubleshoot error codes

forums_noreply@adobe.com — Sat, 19 May 2012 00:13:16 GMT

Hi - the Help team has published a new knowledgebase document that covers why some users are seeing various error codes when attempting to access offline help. The document is available here: http://helpx.adobe.com/creative-suite/kb/help-manager-troubleshoot-error-codes.html

I am cross-posting the content here as well.

------------------------------------------------------------------------------------------ ---------------

Problem

Adobe Creative Suite 6 customers who have not downloaded offline content for their CS6 applications may experience confusing or inconsistent error messages when attempting to access Help offline.

Solution

Offline help PDFs for CS6 will be available in June 2012. Once the Help PDFs have been downloaded via the Help Manager utility, all invocations for Help will function normally. In the meanwhile, placeholder PDFs can be downloaded from the Help Manager. This will resolve the error codes that customers see until the final PDFs are available.

To download the placeholder PDFs, open the Adobe Help utlity from the Applications folder. Once the utlity has launched, click the Download button in the General Settings preferences pane.

Once the interim PDFs have been downloaded, the Help Manager will unzip the files and place them in the proper directory. This process may take a few minutes depending on the size of the download and the number of PDFs that have been installed.

You may now quit or exit the Help Manager. The next time you launch Help and you do not have an Internet connection, the appropriate product PDF file will open in Adobe Reader or similar PDF-rendering software. You may also choose to view the PDF by default by changing the "Display Local Help content only" preference to "Yes." For details, see the same screenshot above.

When the final PDF Help files are delivered in June 2012, you will receive a notification from the Help Manager letting you know that updated PDFs are now ready for download. Simply repeat the Download process to update the content to your local computer.

Sample error codes

Adobe InDesign CS6

Error message: Adobe Help Viewer is not installed and you are not connected to the Internet. Please check your Internet connection or reinstall Indesign.
Issue: The error string is outdated and incorrect. In almost all cases, the Help Manager is already installed and up-to-date. Customers do not need to reinstall Indesign.

Adobe Photoshop CS6

Error message: "Photoshop Online Help could not be displayed because you are not connected to Internet."
Issue: Incorrect and outdated error message; online users may still receive this error.

Error message: "To access or download help, connect to the Internet or deselect "Display Local Help Content Only" in Preferences."
Issue: You have an old version of the Adobe Community Help application. Install the later version and download the Photoshop PDF file.

Adobe Illustrator CS6

Error message: "To access online help or to download help contents, you need to be connected to internet."
Issue: Incorrect error message, since user may be connected to Internet and still receive this error.

Adobe Dreamweaver CS6

Error message: "The Help System can not be launched because the help folder is missing. Please install the help folder or reinstall Dreamweaver."
Issue: The error string is outdated and incorrect. Customers do not need to reinstall Dreamweaver.

Adobe Flash Professional CS6

Issue: nothing happens (no error message, help doesn’t work) when you press F1 or invoke Help from the file menu.
Note: this is a separate issue, unrelated to the Adobe Help Manager. Flash Professional CS6 customers should download the latest patch available from adobe.com here: http://www.adobe.com/support/flash/downloads.html#flashCS6

Adobe Encore CS6

Error message: "Failed to launch Help Client"
Issue: Incorrect error string; in almost all cases, the Help Manager is installed and will funciton normally once the PDF has been downloaded.

Adobe Audition CS6

Error message: "Unable to display help for this topic (Error: 10). You may need to repair this installation"
Issue: Incorrect error. Customers do not need to reinstall.

Adobe Media Encoder CS6

Error message: "Adobe Help client failed to launch"
Issue: Incorrect error; in almost all cases, the Help Manager is installed and will funciton normally once the PDF has been downloaded.

How do I manage my follows/subscriptions in Jive?

forums_noreply@adobe.com — Wed, 06 Aug 2014 15:56:13 GMT

I found how to unfollow everyone, yet I am being inundated with afterFXs threads! (I would have posted this in a Jive community, but I didn't see one)

I checked the Jive documentation, but could find an answer. The documentation is not great IMO. The slow response time I experience when navigating from page to page to page on this forum makes finding /exploring Jive features very painful.

Any help is greatly appreciated.

Can I view product Help when I’m not connected to the Internet?

forums_noreply@adobe.com — Tue, 18 Jun 2013 05:52:46 GMT

About Creative Cloud Product Help

Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Wed, 08 May 2013 17:37:09 GMT

Would anyone happen to know if the Help Viewer is an issue with InDesign CS6? Even with a manual install the Help feature launches without issues the first time and won’t launch after the second time. This is the message we are receiving on Windows 7:

“Help viewer is not installed check your internet connection and reinstall InDesign”

CS6: Adobe Help Manager - PDF download/extraction error

forums_noreply@adobe.com — Wed, 25 Jul 2012 15:43:24 GMT

Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6.

Problem: Although the application appears to be downloading the Help content, the application hangs during the 'extraction' phase of the process. Further, when users check in their shared documents folder, the PDF files are actually present and unzipped as expected.

Solution: the application database files and/or corrupt configuration files are likely at fault. To resolve the issue, please delete the following two directories.

Delete the following directory:

Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1

Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.

Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1

Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.

And delete this directory too:
- Windows : C:\Users\Public\Documents\Adobe\ (Help and PDF directories within)
- Mac : \Users\Shared\Documents\Adobe (Help and PDF directories within)

Then simply restart the Help Manager and restart the download process.

The engineering team is continuing to investigate the root cause but the steps above should resovle the issue for the majority of users. Thanks for your patience while we continue to investigate.

Forums no longer a highly visible link in the "Learning" section?

forums_noreply@adobe.com — Thu, 26 Apr 2012 11:46:03 GMT

The majority of help happens in the forums. Users helping users is a valuable asset to Adobe. This is not clearly as good as purchasing a support request (for Adobe or the user) but removing the forum link and placing it in the footer will definitely cut down on forum traffic making it much less valuable.

I would like to see the link restored so users can find the community of people available to help and discuss Adobe products.

Access Denied Community Help CS5.5

forums_noreply@adobe.com — Mon, 09 May 2011 12:02:38 GMT

Just installed CS5.5 Production Premium (Mac), cannot access After Effects or Illustrator help.

Suite is registered & activated. Help works in Audition, Photoshop, Bridge, Flash, Premiere, Extensions Manager, but haven't tried every app.

Should I contact support? I really need to use help in all the programs (especially AE).

Thanks,

Felicia Lovelett

Error message:

Access denied

We're sorry, you are not allowed access to the service you requested.

If you feel you should have access, please contact the appropriate authorities and give them your IP address: 71.179.176.171

Thank you for your patience.

Adobe Application Manager - Update Progress - Stuck

forums_noreply@adobe.com — Sun, 19 Dec 2010 17:42:29 GMT

I installed CS5 on my iMac 2 days ago. The Adobe Application Manager started to download updates today. Now it is stuck in the update progess mode. It says "Currently Installing" CS5 Indesign 7.0.3 update, with 2.8 minutes remaining. But it has been like this for 30 minutes. If I click the CANCEL button, nothing happens. It does not cancel. If I go to Force Quit, it does not show the application "not responding" Any suggestions as to what to do. Thanks in advance.

kill button?

forums_noreply@adobe.com — Sat, 24 May 2014 11:43:09 GMT

if we're going to be inundated by spam can we at least have a kill button to block the sender showing up please....

Diosappearance of CS6 PDF Help Downloads

forums_noreply@adobe.com — Wed, 21 Aug 2013 09:06:08 GMT

The updated versions of many of the PDF Help file downloads supposedly for CS6 are now actually those for CC - Premiere, AME, Encore, and Photoshop are all now faulty. The Audition and Bridge downloads cover both CS6 and CC. I do not know about many of the others as they are not of interest to me.

Can the correct CS6 downloads be replaced, please, and separate downloads for CC be added?

Why no help search?

forums_noreply@adobe.com — Fri, 05 Jul 2013 11:50:32 GMT

This absolutely puzzles me. When you go to the help in any Adobe program, you are taken to a page that has the list of contents, but the search field, instead of being the obvious and logical choice of searching the help like in every other software in the world, has ONE search field that says "Adobe Community Help", which might be of service at some point, but why would they only put this search field and not one to search the actual help documents? It's just absurd.

Why do I still find some references to CS6 or CS5.5 in the CC Help?

forums_noreply@adobe.com — Wed, 19 Jun 2013 10:15:02 GMT

Creative Cloud Help

How do I find CS6 Help for my product?

forums_noreply@adobe.com — Wed, 19 Jun 2013 10:07:16 GMT

Creative Suite 6 Help

Can I provide feedback on the Help pages?

forums_noreply@adobe.com — Tue, 18 Jun 2013 05:58:38 GMT

Adobe Creative Cloud Product Help

Is the online Help System down for CS6?

forums_noreply@adobe.com — Tue, 26 Mar 2013 14:23:53 GMT

I just tried hitting help in Photoshop and AE in both Chrome and IE on two separate workstations and it appears to be down.

CS6 Help Doesn't Work in Local mode

forums_noreply@adobe.com — Thu, 10 May 2012 23:47:53 GMT

Hi,

I have downloaded the trial and installed it Mac OS Lion. The help application does not work; the omly thing that it will display is the settings window. After downloading local content and clicking done, the window disappears, but when you click on the application icon, it again reappears. Simply put, I cannot view the help at all in the Help application, even though I have set it up to always use local content. Anyone else run into this?

thx

Adobe application to Microsoft Expression Blend

forums_noreply@adobe.com — Thu, 26 May 2011 17:45:50 GMT

Is there anybody who knows of an Adobe application in which I can easily edit widget templates, has a more or less comprehensive widget library and, very important, can export to XAML (Blend's markup language)?

I've already tried Grant Hinkson's Fireworks to XAML panel, which worked fairly decently, but apparently (since I've never worked with Fireworks), the widgets in its library don't really work, and I concluded they, as Fireworks itself, are mainly for mockup purposes.

After further research, I found out Mike Swanson's SWF2XAML panel, for Flash. Although I don't know Flash either, It seemed to me its "User interface" components could be the thing I was looking for, since it had a considerable number of them, and already had states (mouse over, mouse pressed, etc) defined.
Unfortunately, the XAML this converter generated had some syntax errors that I couldn't resolve.

If you're interested, here's why I need this:
I'm an interaction designer working in a software company which relies heavily on Microsoft tools, and I've been forced to work with Microsoft Expression Blend (although I do mockups in Adobe Illustrator).
The problem is that it sucks. Editing their templates is very close to torture. Getting the "look" (I can't do much about the "feel" myself, really), right is a daunting task, and very close to a trial and error process, much of the time. When I do get it right, it takes me HUGE amounts of time, unless it's a really simple control, like a text box or a button.
You see, I'm a lone designer among developers. Even if I document my designs down to the last pixel, I know something will be lost or ignored in the process, because it's not a priority, and I have no authority (Believe me, I've already tried this). Sadly, the only way I can guarantee the product's built as I meant it to be, is to do it myself.

Let me just say that I'm willing to learn from scratch ANY application that might fit my objective, be it Fireworks and/or Dreamweaver, Flash, Flash Catalyst or any other. Or anything else, for that matter. If black magic does the trick, I can learn that too.

Waiting anxiously for a reply.
Cheers!

Photoshop or Illustrator - for creating digital art?

forums_noreply@adobe.com — Sun, 08 May 2011 19:12:12 GMT

So, I want to create digital arts like the link provided below. I just don’t know if Photoshop or Illustrator is the right tool. Money really isn’t an object when it comes to art, but uh, which one is more designed for creating digital artwork?

Example Picture Link: http://d.facdn.net/art/thefarewelled/1304841391.thefarewelled_huey_cut_in_copy.png

[This is not my picture and found on google images]

Please & thanks, Much love.

Community Publishing-"Unable to connect to the CPS server" Error

forums_noreply@adobe.com — Wed, 23 Mar 2011 15:02:27 GMT

I am trying to connect to Community publishing.

I download the Community Publishing Air app, but when I put in my username/password,

I get this error "Unable to connect to the CPS server. Please make sure your firewall settings allow access to this url:

http://cps.corp.adobe.com/nioamfpoll".

I have updated Air, but got the same behavior.

I am running osx (10.6.6) on a 8 core Xeon.

Any suggestions?

Thanks

Clay

difficulty converting photo portrait into true style pencil sketch

forums_noreply@adobe.com — Mon, 15 Nov 2010 16:52:24 GMT

Can

anybody please help and advise me, I am a tattooist , and am

trying to convert colour portraits ( with cs5)

into a good solid pencil sketch , with defined details in order to create

a true to life stencil for application prior to tattooing

true image. I have made attempts to use all

the tools , But no luck yet. Has anyone managed to do this con

vetion , Please could someone advise me how to achieve this, thanks , Steve.

Workspace Designer Error, unknown reason

forums_noreply@adobe.com — Fri, 24 Sep 2010 18:06:34 GMT

When opening Dreamweaver CS4 receive the following two errors/alerts:

"XML parsing fatal error: Invalid document structure, line:1, file C:\Documents and Settings\400923\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration\Workspace\Designer.xml

and

The following panel layout is missing or could not be read:

C:\Documents and Settings\400923\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration\Workspace\Designer.xml

The application will not have a correct layout. Please load one from Windows->Workspace.

Then the system locks up and I cannot do anything. Please help!

internet help

forums_noreply@adobe.com — Sun, 23 May 2010 00:02:04 GMT

Hi Mark,

To me and quite a few others, the concept of having to be connected to the internet to be able to effectively use the Creative Suite is repellant.

Community help is one of the problems.

I can set it to use local help, BUT when I go to use it it first tries to access the internet and has to time out before local help becomes available. This makes 'help' VERY SLOW and annoying. I have been complaining about this for years, but not here Just found you.

It would be wonderful if the whole suite had a preference "I am not connected to the internet", but since I don't seem to be making much progress on that after 3 generations of working with the development team,

perhaps community help could have such a choice, so that we didn't have to wait for the time out.

Thanks

Scott