Adobe Community : Discussion List - RoboHelp for Word

How do I set the conversion settings for Word to ignore outline autonumbering for headings?

forums_noreply@adobe.com — Mon, 03 Nov 2014 16:17:23 GMT

I have a user manual in Word that uses outline autonumbering for Heading 1, Heading 2, etc. For example, "1.0 Introduction," "1.1 System Settings" and so on).

I know when setting the conversion settings for FrameMaker, you can select the Ignore Autonumber option in the Conversion Settings dialog to keep only the paragraph content. I don't see anything like this for the Word Conversion Settings. Does this capability exist?

robohelp for windows 7 or 8

forums_noreply@adobe.com — Thu, 18 Sep 2014 18:17:29 GMT

does robohelp X5 runs on windows 7 or 8? if not what version does and what is the cost to upgrade?

How do I save a document that says it is a web archive

forums_noreply@adobe.com — Mon, 25 Aug 2014 16:49:34 GMT

I signed up to convert pdfs into word format but now I don't know how to save the converted document into my files. It says it is a web archive and I cannot work with the document. I can't cut and paste. What do I need to do?

Dear All, today i am trying to generate a chm in Robohelp 11, by combining two topics under a single book but again and again i am facing same issue that is "Cannot open the file: mk:@MSITStore: C:\\Users\..\Desktop\filename.chm"

forums_noreply@adobe.com — Fri, 22 Aug 2014 10:54:22 GMT

Dear All, today i am trying to generate a chm in Robohelp 11, by combining two topics under a single book but again and again i am facing same issue that is "Cannot open the file: mk:@MSITStore: C:\\Users\..\Desktop\filename.chm"

Amy_Wong Woojin Debbie clawson mghalpin jwarren Jochem van Dieten Lee Design

Please help me in solving the same

Search not working in Windows 7, works on XP

forums_noreply@adobe.com — Tue, 17 Jun 2014 15:00:53 GMT

Hi folks,

We had quite a time getting RoboHelp for Word to work on our new Windows 7 machines. The highest supported combination (of RoboHelp version and Word version) that we were aware of from the postings on this site did not work. Long story.

Anyway, we ended up reinstalling RoboHelp 7 and Word 2007. We have Word 2010 on our machines for other things, but we use 2007 exclusively for RoboHelp. We still save our files as .docs instead of .docxs. (This was a decision made long ago and there was a reason for it, I think, but I don't know it now. :-P I'm just mentioning it on the off chance that it's relevant.)

We thought all our problems were over - the help seemed to be compiling fine - BUT: the Search tab does not work on Windows 7 machines. Comes up completely blank.

The same help file, including the Search tab, will work fine on XP machines.

Any advice?

Thanks in advance - Sandy

My updated help file only opens the TOC/Index/Search

forums_noreply@adobe.com — Mon, 09 Jun 2014 15:26:38 GMT

I have to update an old project that uses WinHelp, so I installed RH X5 on an old XP machine. The original help file always opened in a 2-pane window with the ToC on the left and the default topic on the right. My "updated" help file only opens the ToC/Index/Search screen in a single pane. How do I get the 2-pane window to appear?

This is what I'm looking for

Generating WebHelp/HTML After Upgrading from RoboHelp for Word X3

forums_noreply@adobe.com — Fri, 08 Feb 2013 17:56:22 GMT

My client is looking to change the way they generate help for an internal application. Until now, they've been using RoboHelp for Word X3. I was able to import the existing project into RoboHelp 10 and generate "Primary Layout (WebHelp)." I opened the generated help in IE and FireFox and found the Table of Contents, which generated well.

Most but not all of the individual help pages will not open, however. Those that will not open are in CHM format. FireFox is reporting errors like "Firefox doesn't know how to open this address, because the protocol (rmation.chm) isn't associated with any program." Can anyone advise me on how to proceed?

Upgrade from Robohelp for Word 6

forums_noreply@adobe.com — Wed, 21 May 2014 03:08:48 GMT

Our company is planning to upgrade the RH that we are using due to the issue on Chrome browser not displaying the TOC and search function not working.

We have been using Robohelp for Word in version 6. I know it's outdated but it was working for us and as they say "if ain't broke don't fix it" or some such things. The chrome related issue might have been there for a long time but it just came into out attention recently.

I am trial testing RH 11 and my main issue is the link in TOCs to most of the topics are missing. I've posted 2 discussion but not fixed yet.

Can anyone please advise the best way to tackle this scenario? Do I convert the Word to HTML in RH 6 first before upgrading to RH 11? Is there a list of task to do to prepare my projects in the upgrade to RH 11?

Any help would be highly appreciated.

Robohelp for Word 7.0--WinHelp 4.0--Corrupt Word File--how to fix??

forums_noreply@adobe.com — Fri, 06 Jun 2008 17:00:03 GMT

Hi All--
I think one of the .doc files in my project is corrupt. When I compile the project in RoboHelp for Word 7, the context sensitive Help (F1) for all the topics in a particular file does not work. However, if I take the project out of RoboHelp and compile it in Help Compiler Workshop--the f1 help works like a charm. Ideally I don't want to ever have to compile this file outside of RoboHelp, but I'm kind of stymied. I can't figure out what is wrong with the file and the error wizard hasn't been exactly helpful. I did however notice that while the Help was compiling that the message 'removing watermarks' came up right after the problematic .rtf was compiled (didn't show up in the error wizard for some reason), but I can't find any watermarks in the file. I inherited this project (the other writer left before I started here) and it's been a while (OK like 10 years) since I last worked with WinHelp (converting to HTMLHelp is not an option) so any suggestions for what I should be looking for would be appreciated. Thanks, Jen

"RoboHelp has stopped working" error

forums_noreply@adobe.com — Tue, 08 Apr 2014 21:48:41 GMT

Hi,

I had replied to pgcalc's post with this but since it is a different error I am getting, decided to start a new thread.

I have:

-new Windows 7 machine

-Word 2010

-RoboHelp for Word 10

But when I try to open an .hpj - obviously, these were created in older versions of RoboHelp - I have no idea which version, originally, but the last work on the project was done in RoboHelp 7 or 8 - I get the message "RoboHelp has stopped working."

Here's what I have done so far:

I noticed that the RoboHelp templates were not installed in the default Word templates folder like they usually are. So I copied all the templates from C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHELP\WordTemp\en_US\Word11 to C:\Users\[yours truly]\AppData\Roaming\Microsoft\Templates. Still no luck.

Any advice?

Thank you,

Sandy

Message was edited by: sdryer

RoboHelp 10 For WORD IE10 & IE11 Windows 7 Word 2010 Display Problems

forums_noreply@adobe.com — Mon, 21 Apr 2014 12:32:49 GMT

I have applied fixes from Adobe for Blank Topic Panes in IE10 and a blank TOC in IE11. The instructions indicate the fixes should be made in folder RoboHTML which I have done with no solution to the problems. I am wondering if I should apply the Adobe fixes to folder RoboHELP since I am using RoboHelp 10 for Word in a Windows 7 environment. The reason for the question is that the data structure appears to be the same under both folders and the RoboHELP folder does not seem to be present in a RoboHelp 8 installation of HTML without Word.

This may be a dumb question but is there an upgrade to RH 9 for Word?

forums_noreply@adobe.com — Thu, 10 Apr 2014 12:56:56 GMT

We bought RH for windows in 2012. It came with the HTML version 9 and Robo Help for Word 8...which must have been upgraded in the background to RH 9 for Word, because that is what is now showing in "About RoboHelp" and that is not what was originally showing. Is there a RH for Word 10? We have two projects that will not convert nicely to HTML, lost a ton of external links, so for those I have to stick to RH for Word. If there is a 10 we might be interested in getting so I can use Word 10.

RoboHelp for Word installed from RoboHelp 10 won't work with Word 2010

forums_noreply@adobe.com — Thu, 01 Aug 2013 22:43:44 GMT

I have a Help project created in RoboHelp for Word 8. I recently upgraded from Word 2007 to Word 2010 and discovered that RH8 for Word won't work with Word 2010. So I purchased RoboHelp 10 and have installed RoboHelp for Word from it. Alas, RH for Word STILL won't work with Word 2010. When I try to open my project, I get this message:

Before I bought RH10, I live-chatted with an Adobe sales person who assured me it was compatible with Word 2010.

BTW, I tried to roll back to Word 2007, but I was getting weird behavior running Word, so I have reinstalled Word 2010 and want to stay there.

Any ideas?

Does anyone else have problems with RH Word with Word 2007 when browsing to a link?

forums_noreply@adobe.com — Mon, 07 Apr 2014 14:05:37 GMT

I am just wondering because I've been told it's a Word 7 issue and I have not seen anything in the forum on this. I know there are not a lot of us still using RH for Word, but there are enough of us that someone else must have come accross this issue.

RH for Word8, Windows 7, Word 2007. Why can't I browse from RH to an HTM or HTML doc? Word Crashes

forums_noreply@adobe.com — Wed, 26 Mar 2014 17:31:06 GMT

I know, why are we using RH Word...Non-issue as I can't change at this time.

Here is my problem. I can not browse from RH to a HTM document. It's not that I can't put a link in the project, I can but I have to do it manually. I can link if I do the entire path manually, like find an old link and manipilate it. I think either I'm missing a file in either RH or Word...or some security setting is preventing me from browsing to the final location. I am fine until I get there and then once I click for the link to attach Word shuts down and stops working.

I absolutely have no issues with this on XP and 2003. Everything else works fine with 2007 Word and Windows 7..just the browsing issue. The funny thing is that at one point my partner states the browse was working at one time..then they upgraded her Word to 2010...which did not play nice with RH and then they uninstalled 2010 and reinstalled 2007....but the browse won't work now.

Like I said thinking missing file issue, security issue, or maybe some 2010 stuff has been left behind that is causing the problem.

Also can't stay on XP and 2003 word as XP is being retired and they won't let me keep 2003 Word when I upgade to Window 7.

Anyhelp, ideas, thoughts, fixes would be appreciated

Any problems running Windows 7-created help output on Windows XP machines?

forums_noreply@adobe.com — Wed, 26 Mar 2014 19:40:13 GMT

Hi,

I feel a bit silly even asking this, but I'm not a coder and don't have the technical knowledge to know for sure that it's a silly question.

Background: We are upgrading to Windows 7 from XP in the near future. We will be using RoboHelp 10 and Word 2010 - at least that's the plan ...

For our department's major product, since it's big and has been around a long time, we are still stuck using RoboHelp for Word to generate WinHelp. We then use the RHelp for Word source to generate WebHelp, since some modules of the product require WinHelp, some require HTML pages, and much of the source material is needed in both outputs. And yes, I did read someone's post likening this process to drinking coffee while running a sprint - believe me, if I had any choice about this I wouldn't be doing it. If RoboHelp has added the capability to generate WinHelp from RoboHelp HTML, let me know .

Anyway, because of previous weird experiences after upgrades, I am being asked to find out: Has anyone used RoboHelp for Word to generate help output - .hlp or .chm or HTML pages - on a Windows 7 machine and tested it on a Windows XP machine? If so, were any problems observed?

Assuming we can still creak along with RoboHelp 10 to generate the same antiquated output ... which we can, right?? ... my gut tells me that a file is a file and I can't see why an .hlp file or web-based help files that run on Windows 7 wouldn't run on XP. But again, I don't have the technical knowledge to say this for certain.

Any advice appreciated. Thank you - Sandy

Message was edited by: sdryer

Why does RoboHelp 9.0.023 insert unwanted double quotes in the chm file?

forums_noreply@adobe.com — Tue, 11 Feb 2014 15:32:09 GMT

RoboHelp for Word inserts double quotes at the end of a topic that has conditional text, I do not see the quotes in the Word document, but the quotes are present in the CHM file.

Using Windows 7, RoboHelp v9.0.023 and Microsoft Office Word 2007.

From MS Word document:

From the CHM file:

Unable to generate printed documentation

forums_noreply@adobe.com — Fri, 19 Oct 2012 18:49:05 GMT

I'm using Robohelp 9 with Windows 7, office 2007 and trying to generate printed documentation. I've adjusted security in MS Word and go through the setup in single source options in robohelp but when it gets to the point of trying to generate printed output it seems to get stuck on Processing documents. I try to cancel out but nothing happens and am forced to control quit.

Am I missing some kind of configuration options?

Balloon pop-up help menus for context sensitive help using Word files

forums_noreply@adobe.com — Mon, 27 Jan 2014 19:54:44 GMT

How do you create mouse-over balloon pop-up help menus for context sensitive help using Word files?

Generate from Robohelp to MS WORD: Both Word doc map levels (Headings) & PDF Bookmarks are incorrect

forums_noreply@adobe.com — Tue, 07 Jan 2014 17:39:36 GMT

Hello All,

Please review the following problem I am experiencing with my WORD output Document Map / PDF Bookmarks,

Thank you all for your time and assistance,

~PM

SOFTWARE VERSIONS: WIN 7, RoboHelp 8, WORD 2007

ISSUE: Generating TOC chapters from Robohelp 8 to MS WORD 2007, WORD document map levels (Headings) are incorrect or navigation trees are not consistent. RoboHelp 8->SSL configured and mapped, using a WORD template .dot.

SOLUTION GUIDANCE:

The PDF is generated from the word document that, in turn, is created from the RoboHelp 8 project. The PDF generation is configured to use heading styles to create bookmarks.

Note: Word styles are mapped to styles defined in the RoboHelp templates however; the resulting document/PDF will generate incorrect or inconsistent bookmarks.

PROBLEM ONSET: Unable to determine when this first occurred, looked at older generated "PDF's" hence, there were no bookmarks; probably due to not having the option in WORD converting/publishing into Adobe 'heading option' checked off.

DESCRIPTION: In the Adobe Reader, click on the View->Navigation Panel->Bookmarks (NOTE: this can also be seen in WORD 2007 'Document Map' left pane), the navigation trees are not consistent.

Expected result: The bookmark structure follows the structure of the document where the first level are chapters, second level of the navigation tree are topics, etc.

Actual result: The bookmark structure is not consistent and shows things like "Scenario 1", "Figure 1" on the same level as chapter headings.

EXAMPLE #1:

Click on the + sign next to the Introduction bookmark;

Expected result: It should show

Introduction

->Introduction

->Support and Training

Actual result:

Introduction

->Introduction

->Support and Training

EXAMPLE #2:

Click on the + sign next to the Preparing for Database Migration bookmark;

Expected result: It should show;

Preparing for Database Migration

->Required Steps for Certain Versions of Financials

->Any version running on SQL Server 7.0

->Version 3.x running on SQL Server 2000

->Version pre-4.3.11 running on SQL Server 2000

->Version 4.3.11 or later running on SQL Server 2000

Actual result:

Preparing for Database Migration;

->Required Steps for Certain Versions of Financials

->Any version running on SQL Server 7.0

->Version 3.x running on SQL Server 2000

->Version pre-4.3.11 running on SQL Server 2000

1. Upgrade 4.3.11 or later to 4.6 while running under SQL Server 2000.

2. Upgrade SQL Server 2000 to SQL Server 2005/2008/2012.

->Version 4.3.11 or later running on SQL Server 2000:

Scenario 1

Scenario 2

and so forth...

EXAMPLE #3:

1) Open PDF

2) In the Adobe Reader click on the View->Navigation Panel->Bookmarks;

Expected result: The bookmark structure follows the structure of the document where the first level are chapters, second level of the navigation tree are topics, etc.

Actual result: The bookmark structure is not consistent and shows things like "FDP", "2. Click Next." on the same level as chapter headings.

EXAMPLE #4 (Visual):

Notice “Step / Action”, this text is coming from RoboHelp as ‘Normal’ Styles and is mapped to WORD as a ‘Normal’ Styles but WORD is reading it as “Outline Level” (Paragraph). See sample WORD screenshots below.

ATTEMPTS TO RECTIFY PROBLEM:

This is NOT a problem if I generate a single chapter from RoboHelp TOC 'Chapter Layout'.
I also tried all the chapters separately and there were no problems.
When I generate all 24 chapters from my TOC 'Chapter Layout' there are issues (e.g., single word like "Step / Action" text, nubered and bullited text become headings).

Sample 1

Sample 2

Shown in this sample screenshot I include the HTML from RoboHelp

RoboHelp 10 not finding Microsoft Word

forums_noreply@adobe.com — Mon, 25 Nov 2013 18:29:35 GMT

I just installed RoboHelp 10, and want to import a Word doc. However, I get a notifcation the Word is not installed. However, I have Word 2013. Any suggestions?

Broken bookmark cross references in Printed Documentation

forums_noreply@adobe.com — Mon, 25 Nov 2013 12:44:42 GMT

Hi,

I'am using RH 10 to generate a printed documentation output. What i notice is that the book marked cross references are broken in the Printed Documentation output. Other cross references are linking fine, but, the bookmarked cross references do not link to their destination.

I generated a chm file for the project and the bookmarked cross references appear fine there. Is there anything that could be tried to rectify this problem.

Please note that i'am using HTML files as the source files to convert to a Word output.

Thanks,

Rupesh

Discrepancy between Book Content (TOC) between RoboHelp Explorer & CNT/HLP Generated

forums_noreply@adobe.com — Wed, 20 Nov 2013 21:01:35 GMT

I've got an old WinHelp4 project that has been neglected for years and now we are trying to bring it current.

I've deleted the old TOC it had and created a new one with just a couple of entries to start with (just to make sure everything gets put together ok). I've run into an odd thing. After generating the help files, if I click on the button to "Review Primary Layout" or generate the help file and click on "View Result" I get the old version of the TOC. That is, 10 books in the Contents Tab window. If I double click in Windows Explorer on the actual generated .hlp file I get the correct Contents.

It appears to me that RoboHelp is "remembering" something that deleting and recreating the TOC did not reset. I went trough all of the files that I saw for the RH project but didn't see anything that had the old book names in them.

I'm using RH for Word 10.0 on Win7 Pro (64-bit).

This is w WinHelp4 project. The plan is to move to HTML. But can't do it now.

Where is this information coming from?

Any and all help is appreciated.

TIA

Scott

Robohelp menu banner not working

forums_noreply@adobe.com — Sun, 13 Oct 2013 18:12:25 GMT

Hello RH for Word stalwarts!

This is for RoboHelp 9 and 10, Generating WinHelp 2000, Word 2007

The RH banner menu at the top of the screen has stopped working as of a couple of weeks back

Any item selected from here does nothing, then when the cursor is put back on the Word, Word crashes

That means I have to insert graphics, mid-topics and other useful stuff manually

That's quite annoying so if there any ideas, I'd be happy to hear them

Thanks

(I inadvertently posted this first in the general discussion group)

header and footer issues in robohelp 10

forums_noreply@adobe.com — Wed, 25 Sep 2013 09:16:34 GMT

Hi,

I am using single source for publishing word and html help. How to update header only for word publish and footer only for html help in Robohelp 10. Please help me.

Regards,

Nalini

Cannot open the file: mk:@MSITStore

forums_noreply@adobe.com — Fri, 04 Sep 2009 21:23:50 GMT

I just upgraded to RoboHelp 8 for Word (Office 2007, XP Pro) and continue to have this problem after compiling a project (Microsoft HTML) and clicking on view. One suggestion was to change the path closer to the root directory. I changed the output path the C:\ (can't get any closer than that!) and that didn't help. I searched the forum for a definitive fix but haven't found one yet. The file opens fine using explorer but it's obviously a pain-in-the-butt to have to always do that. Thanks.

This is a bit of information for folks that use Robohelp for Word.

forums_noreply@adobe.com — Thu, 16 May 2013 14:40:10 GMT

I know this is all a day late and a follar short but for those folks that still use Robohelp for Word:

If your company is going to Windows 7, X5 will not work. You need to bump it up to at least RH8.

Even after you upgrade, if you use the tripane (winhelp_2000) view in RH for Word, it will not work on Windows 7 even with the microsoft patch. With the patch it will look like an older version of RH in winhelp_4. At least I have not been able to get it to display.

What will work is if you compile it in Webhelp. You will loose some links. I know I should be moving to Robhelp Html and I tried, but when I did that I got a lot of garbage at the top of all my topics, I lost all my external links and I would have to retrain my partner...

Now about links. My only complaint about Robohelp for Word was it's limited external linking capacity. If you use RH for Word you know you can only brouse to the net or to an htm or html document. It doesn't mean you can't link to a PDF or an excel spread sheet. You just can't brouse to it. You can manually enter the path. I just changed 740+ htm links to pdf links (pdf in same file as htm and the names were the same except for extension) and it worked. If you intend to try this back up.

Anyway, if this helps anyone great..if not thanks for letting me babble. I like my Robohelp for Word in Webhelp format.

Peggy Theo.

What version of MS Word is compatible with RH 9?

forums_noreply@adobe.com — Thu, 19 Sep 2013 19:54:57 GMT

I recently upgraded from MS 2003 to MS 2013 (along with moving to Win 7) and found RH9 does not play well, so considering installing MS 2010 instead. Seems there have been issues with MS 2010 also. So, what works with RH9?

Compilation hangs in Robohelp for word

forums_noreply@adobe.com — Tue, 17 Sep 2013 11:31:35 GMT

Hi,

In Robohelp 9 for word, we are not able to compile the html files from .hpj file if the size exceeds 10 KBs. This is while migrating a winhelp project to .hpj file. Could you please let me know the settings for compiling the html files from an .hpj file.

Regards,

Akshatha

retaining format of table borders of Help done in Robohelp 7 into RoboHelp 9

forums_noreply@adobe.com — Wed, 28 Aug 2013 04:26:16 GMT

Does anyone know how to import or retain the properties of table borders/cells of a Compiled HTML Help Module that was generated in RoboHelp 7 into RoboHelp 9? I'm using RoboHelp 9 for my work and have to generate an HTML Help using RoboHelp 9. But the previous Help was generated in RoboHelp 7. When I have to generate the new Help in RoboHelp 9, this RoboHelp doesn't have the same properties of the table borders of the previous Help. Please help.

creating editable - fill-in boxes and fields

forums_noreply@adobe.com — Thu, 08 Aug 2013 19:33:44 GMT

Working on an word doc file and need to create editable boxes and field hat can be saved as a .pdf and forwarded or saved for future editing.

I am only using the trial version of adobe acrobat 10.

Looking forward to hearing from you.

Perry

Converting Word Document into Robohelp format

forums_noreply@adobe.com — Tue, 25 Jun 2013 18:14:09 GMT

I am new at Robohelp and have been recently assigned a task to convert several Word documents into Robohelp using version 9 of RoboHelp. Can someone please direct me in the right direction (location, URL, tutorials etc.) to find some step-by-step help, it would be most appreciative

Failed to Generate WinHelp error message

forums_noreply@adobe.com — Thu, 30 May 2013 21:28:28 GMT

How to resolve this error message? The process seems to be hung up on processing the first RTF file.

Using RoboHelp9, WIndows XP, MS Office 2010.

TIA

Does RoboHelp 10 include RoboHelp for Word?

forums_noreply@adobe.com — Thu, 20 Jun 2013 05:11:06 GMT

Does RoboHelp 10 include RoboHelp for Word? The earlier version RoboHelp 9 included RoboHelp for Word.

Thanks in advance.

Win 8 64 bit - RH 10 - Printed documentations

forums_noreply@adobe.com — Mon, 22 Apr 2013 12:29:46 GMT

Hi,I worked with RH 8 on a Win 7 32 bit and Word 2007 PC before. All went well.Now I bought a Win 8 64 bit PC with Office 2010 and I downloaded the RH 10 trial version to be able to create a printed documentation in Word or PDF . Both is not possible. What shall I do to make it run? Michael

Import word macros

forums_noreply@adobe.com — Tue, 09 Apr 2013 11:26:52 GMT

Hi,

Can anyone tell me how to import written macros in to robohelp 10? coz in our office we have a in-built macros template which we use for doing word documents. now as we want to buy robohelp 10 I would like to know how to import the same Add-in to robohelp 10.

RoboHelp Automation with Scripting with CLI only

forums_noreply@adobe.com — Wed, 20 Mar 2013 10:27:48 GMT

How can we automate RoboHelp Update of Linking Doc files through scripting without launching RoboHelp Application GUI?Why is it that everytime scripting is launched through RoboHelpHtml -x test.jsx,RoboHelp GUI opens?Can't we do these stuffs with CLI only without automatic launching of GUI?If not through scripting,through some other means?RHCL doesn't provides this interface,i think!

Does any body knows how to detect the resolution of an inserted image in word?

forums_noreply@adobe.com — Thu, 14 Mar 2013 14:14:26 GMT

Does any body knows how to detect the resolution of an inserted image in word?

Upgrading to Windows 7 with Robohelp for Word X5

forums_noreply@adobe.com — Mon, 25 Feb 2013 23:15:18 GMT

Currently using Robohelp for Word X5 on Windows XP Professional with Microsoft Office 2003.

I'm a consultant and my client's IT department is planning to upgrade to Windows 7. Does anyone know if X5 will work with Windows 7?

Thanks,

Brenda Hutch

Consultant

Upgrade from Robohelp 5x

forums_noreply@adobe.com — Fri, 01 Feb 2013 13:17:50 GMT

Hello,

I have a an old and big (about 300 topics) Robohelp for Word project, which was used to create Winhelp files with Robohelp version 5x.

Now I want to upgrade to Robohelp 10 and create Winhelp aswell as Html helpfiles. Is there any chance I can use the old project with the new version?

I already tried to open it with the new version of Robohelp for Word but the generated helpfiles were corrupt. I also tried to import the Word file and the Winhelp file but it didnt work either.

And is it possible to use any of these files to create a new Html project with Robohelp 10?

I'm thankful for any tips.

Johann

WinHelp, Windows 8 and Ultrabook - macros not working

forums_noreply@adobe.com — Wed, 02 Jan 2013 06:15:18 GMT

Our products are generated for WinHelp 2000 using RH9 for Word

The user has symptoms typical of macros not working. This has normally been caused by the user not properly doing the step described in the Knowledgebase article at http://support.microsoft.com/kb/917607 regarding " How to enable macros on a single computer after you install the WinHlp32.exe"

I have updated a machine to Windows 8, performed the Knowledgebase article items and our products work fine. I have also verified that the user's machine has the correct registry settings, so it looks like Windows 8 is not the culprit. That leaves the Ultrabook

This combination of Windows 8 and Ultrabook is quite new and I am hoping someone using WinHelp 2000 has already run into it.

Please let me know if so.

Thanks

RoboHelp10 in Windows 7 64 bit and Office Word 2010.

forums_noreply@adobe.com — Tue, 04 Dec 2012 04:36:41 GMT

Hi,

I have installed RoboHelp trial in Windows 7 64 bit with Office 2010. But Office 2010 file format is not recognised in RoboHelp. Word 2010 is not listed under options. How to configure RoboHelp such that Word 2010 files are recognised by RH.

Soni

RoboHelp 10 generates Webhelp that does not display well in Google Chrome

forums_noreply@adobe.com — Tue, 11 Dec 2012 14:11:53 GMT

We use RoboHelp 10 and create WebHelp which we post on a webserver. The TOC Index, Search / navigation panes do not display any content. If we generate a version with the "Pure HTML" option instead of the "DHTML" option the navigation panes do show the content, but we would rather not take this route because other functions still don't work properly.

It happens regardless of the contents of the helpfile.

No relevant JavaScript errors show in the console.

We found various tricks that claim to solve this issue but at least for RoboHelp 10 they don't work.

Very Slow PDF to Word Conversion - Help!

forums_noreply@adobe.com — Fri, 07 Dec 2012 17:44:19 GMT

I have a few documents that need to be converted from PDF to Word. I have a PC operating on Windows 2010. I have installed updates but converting process is still very slow. Particularly while " Processing file for Exporting". Please help me resolve this issue. I have a deadline I am trying to meet.

Responses appreciated!

Index Problem, urgent!

forums_noreply@adobe.com — Thu, 06 Dec 2012 08:44:01 GMT

I have a question about the Index page number of the word document generated from its corresponding robohelp.

Eg, the word XXX listed in robohelp index has three topics displayed below which indicate 3 topics have been linked to this index keyword (and 3 page numbers should be displayed in its word document? ). But when I generate the word document and look at the index, I found only one page number showed after the index keyword XXX. So what about the other two topics? Shoudn't there be three page numbers as well? I am puzzled

How do I create TOC books and topics from Word styles?

forums_noreply@adobe.com — Wed, 28 Nov 2012 19:24:43 GMT

I'm using RH10. I would like to have RH create TOC books based upon my Word Heading 1, and TOC topics within those books based upon my Style 2. Is there a way to do that?

Losing images when link word doc to RH8

forums_noreply@adobe.com — Fri, 09 Nov 2012 13:19:25 GMT

Hello,

I've inherited formated word files with images from a coworker. When I link or import files to RH images get lost.

When create new word doc (with default settings) and images with inline or text wrap formats, then import this doc to RH, images are imported.

How do I link formated document so that images are imported (linked) as well?

Thank you,

Anna

mk:@MSITStore cannot open file from within RoboHelp

forums_noreply@adobe.com — Wed, 15 Jul 2009 19:46:13 GMT

Have recently upgraded to RoboHelp 8 and now see the much discussed "Cannot open the file: mk:@MSITStore:<path>" error but only when trying to view .chm files from RoboHelp for Word, by clicking "View Primary Layout". Weirdly enough, some projects display the .chm correctly when clicking "View Result" right after generating the help file, some projects do not. Viewing .chm directly from output location is always fine. For very small projects, the "View Primary Layout" button seems to work. For very large projects, the error message always occurs. I've un-registered and re-registered hhctrl.ocx as well as downloaded, replaced and registered the previous ocx version (4.73.8412.0) as well as re-registered itss.dll The OS is Windows XP Professional with IE 7. Suggestions please? Thanks!

Warning error HC3033

forums_noreply@adobe.com — Mon, 29 Oct 2012 22:22:54 GMT

Using Trial version of RH 10, from RH 8.0.0.0203

Does anyone know how to correct this warning error? Or have they seen this before and can instruct me on how to clean it up.

"Warning - HC3033 - The Topic ID "A-A>>A(upside down ?)#define" contains invalid characters. The #, =, >,@, !, or \A (the degree symbol)haracters cannot be used ina WinHelp version 4.0 source file.

I am compiling as WinHelp 2000.

Message was edited by: dparham4cv

Upgrade instructions from RH 8.0.0.203 to Robohelp 10

forums_noreply@adobe.com — Tue, 23 Oct 2012 21:55:09 GMT

How do I ugrade from RH 8.0.0.203 to Robohelp 10 and keep all formatting, links, etc.