Adobe Community : Discussion List - Going Live (Users, Emails, Domains)

1and1 domain with BusinessCatalyst

forums_noreply@adobe.com — Wed, 23 Apr 2014 21:18:11 GMT

Hi,

I'm following the instructions provided here and here but alas it does not seem to be working.

I wish to have http://ladispersiondufils.net/ and http://www.ladispersiondufils.net/ redirected to my site at http://lddf.businesscatalyst.com/

but currently neither work at all.

In BC, I have:

At 1and1.com I have:

and I also have the 1and1 re-directing my domain to BC. Should I?

I must be missing something very simple. Any tips appreciated.

cannot delete old site

forums_noreply@adobe.com — Tue, 04 Nov 2014 21:35:34 GMT

Hi,

I have two sites that were hosted with business catalyst as test sites. The sites have since been hosted elsewhere after being created in Muse.

The problem I have is that I cannot find a way to delete the sites from my account. I receive analytics every week for two sites that no longer exist. I have searched around and I seem to be getting pointed to the same thing. Sign into the site and then admin and I should be able to delete. However even though the sites show as option to choose when login in to business catalyst, I cannot log in as they no longer exist.

Can anyone help.

thanks

probleme de contact

forums_noreply@adobe.com — Mon, 03 Nov 2014 10:27:33 GMT

Bonjour,

je ne sais pas si l'endroit est bien choisi pour ce genre de question mais je ne trouve rien d'autre.

Voilà j'ai un problème car je voudrais récupérer le numero de série d'un logiciel qui n'a pas été enregistré sur mon compte adobe.Le problème c'est que c'est mon entreprise qui l'a téléchargé il y a un an et il est impossible de retrouver le mail avec le numéro.

Je ne sais pas si je me fais bien comprendre.Quelqu'un sait-il comment faire ou comment contacter Adobe car je ne trouve aucune façon de les contacter sur le site.

Merci d'avance.

Jonathan

Why can't I see the DEVELOP option when I've been added as a user (Admin & User) to an existing website?

forums_noreply@adobe.com — Sun, 02 Nov 2014 05:41:51 GMT

I've been added as a user to live website to be able to manage it. I've been added as ADMIN & USER. However, I'm unable to see the DEVELOP option to be able to make the changes I need to make.

As a test, I created a dummy site and added the owner of the website I'm trying to manage as an ADMIN user on my site and they CAN see the DEVELOP option.

Any ideas as to why I can't see the DEVELOP option on their site when I log in?

Error Account details for this user can only be updated via the site where it was first created

forums_noreply@adobe.com — Mon, 28 Apr 2014 01:30:17 GMT

I get this error whenI try to set up a new email: "Error Account details for this user can only be updated via the site where it was first created." What do I need to do?

My email is down. If you are responding via email please send it to punch-design@comcast.net

Thank you,

Rick

Business Catalyst not accepting payment on hosting invoice????

forums_noreply@adobe.com — Thu, 30 Oct 2014 21:08:59 GMT

I just tried to pay an invoice on my clients site. Declined three times! My bank says it is Adobe Business Catalyst because three 1.00 authorizations came through. What is going on at Business Catalyst today?

Using My Own Domain Name--Muse

forums_noreply@adobe.com — Thu, 30 Oct 2014 00:28:32 GMT

I have my own domain name thru godaddy.com; How do I publish a Muse website using that domain name?

how to ad email recipient tags?

forums_noreply@adobe.com — Fri, 24 Oct 2014 20:58:40 GMT

how to add email recipient tags to email blast

Why has BC stopped sending us email alerts regarding workflow or online form submissions?

forums_noreply@adobe.com — Thu, 15 Aug 2013 13:16:01 GMT

It appears our site has stopped alerting us via email regarding online form submissions...what's going on with this? www.smilegalaxykids.com

Brent

how do I change my Business Catalyst password

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:09:39 GMT

Hi,

How do I access and change my BC password?

Thanks,

Ray

Separate Log-in's for Business

forums_noreply@adobe.com — Tue, 21 Oct 2014 20:36:42 GMT

Our company purchased several licenses for Acrobat Pro XI. How do we establish separate log-in's. I keep getting asked if I want an upgrade and we already have this.

Am getting the domain already exist error. How do i fix this?

forums_noreply@adobe.com — Mon, 20 Oct 2014 23:41:53 GMT

Am getting the domain already exist error. How do i fix this?

Search segregation - do I have to go to a sub-domain and separate paid IP?

forums_noreply@adobe.com — Mon, 20 Oct 2014 21:12:55 GMT

I've got a site that must keep the same domain but has two separate types of visitors (think customers and vendors) is creating a sub-domain and paying for a separate IP address the only way to completely segregate the search results (without going to private login features)?

Why do emails from Business Catalyst site not show up on iPhone?

forums_noreply@adobe.com — Thu, 09 Oct 2014 00:00:12 GMT

I have an email setup on my own Business Catalyst website with a few alias's. The email account is setup in my Outlook 07 Windows 7 64 pro desktop, and I can send and receive emails from all of the alias's and the main email. However I am noticing that on some emails from clients, I get the email on my desktop Outlook 07, but it never shows up on my iPhone.

EXAMPLE: Today I received an email at 12:57pm. It shows on my desktop. But never showed up on my iPhone. Once I saw this I forwarded the message from my desktop to the same email address that my client had sent his email to. Once I did that I did get the forwarded email of the original email on my iPhone. And yes, I have received other emails from the same client email address before on several occasions.

Problem is that I left my office at 12:15 and did not see this 12:57 email until I got back to the office much later in the day. And thus, ending my day very badly due to.....??? A) the Business Catalyst email I have setup is not setup correctly B) my email settings in my iPhone is not setup correctly.

Wondering if anybody else has experienced the same issue and figured out what step was missed.

Setting MX Records to Point to GoDaddy - Email Not Working

forums_noreply@adobe.com — Mon, 13 Oct 2014 00:35:26 GMT

So I have spent the majority of my evening with GoDaddy support - I have an email plan through GoDaddy and recently just switched the website to my adobe muse site via changing the name servers. Change went through instantly, but the emails stopped working. I knew this would happen and I contacted GoDaddy for the email MX records so I could have them pointed for the least bit of down time possible as the emails are connected to our booking engine and payment notifications. I promptly added the MX records through business catalyst. Several hours later the email is not working and no emails are going through. Do you have any idea how long it takes to propagate on Adobe's End? I am worried that it is not going to work right - it should not take this long! Help!

Signing Client up for BC usage

forums_noreply@adobe.com — Thu, 02 Oct 2014 11:46:06 GMT

Hi everyone,

This is my first post in here

I am a full CC 2014 member and I am building a website in Muse and hosting it on BC for a client. I am also building my OWN new site to be hosted on BC and have a couple of questions;

Firstly, I see in the Dashboard on Partner Portal, that both site addresses have 'expiry' times? Both sites will have stores so I opted for the last in the list when setting them up (as suggested on the excellent video 'Adding Business Catalyst to your Muse sites') to have full e-commerce etc. Ive had to stop the design of my own site at the mo as I have a paying client and wanted to use BC and Muse to give them a superb website. I AM getting there (and extremely pleased with the results so far ) but I am a little worried about this expiration date. Does it mean I MUST Upgrade the sites before this time? Will they just disappear? What if Im not ready by then? The reason Im concerned is that I have an operation on Tuesday 7th October to un-trap a nerve in my arm. This has caused me years of pain and problems having been a pro illustrator and designer for over 20 yrs. Im a little worried that my recovery time may screw with me getting the sites finished BEFORE the expiry date, so a little info on that would be greatly appreciated.

Also, Im at the stage almost where I want to bring the client in to show them how to use BC to manage their contact forms, store purchases etc etc and Im a bit worried as I can't find any info on how to do this just yet?

My client is an ex-movie star. She was in a horror film in the 80's and now, she has new fans who have tattoos of her character from this movie and we are building the site to showcase their ink of her on their skin. It's pretty cool! Because of the horror element I'd really like to launch the site just before Halloween and funnily enough (ooh, spooky!) the expiration date for her site is 31st October! But, my website (which will be my design business and basically my agency as a self-employed designer etc) is due to expire on the 29th! I know I can't get mine finished before that and Im really concerned about what to do next? I understand that I must hit the 'Upgrade' button but I have no idea what happens after this?

So, I need to upgrade my clients site first. Can she do this and input cc payment info? Can she easily add her Paypal info to get her shop working or do I need to do this? Im sure she doesn't want me to have her cc details! And how do I get her to log-in using her own account that only sees HER site and not mine (or any others I will build in the future)?

Finally, I noticed that on the Partner Portal there is a strap line which states I can have my own agency website for free if I have a paying client - is that correct? If so - that is awesome!! And if so, how do I do that so I can assure my website on BC doesn't disappear. If I could sort that first I could just forget about it (stop panicking!) and then concentrate on finishing her site and getting it published and live (so I can get paid! )

Any info is most appreciated. And after the op, maybe working and typing is gonna be easier? I hope so! I need two hands for Photoshop!

Thanks very much all for any advice.

Beej

Need info on getting my client set up to be able to log on to BC and change text.

forums_noreply@adobe.com — Mon, 06 Oct 2014 17:08:35 GMT

Can't seem to find that info!

Paige Powell

Tried to make a subdomain

forums_noreply@adobe.com — Tue, 09 Sep 2014 11:22:52 GMT

Hello,

Sometime ago I tried to make a BC site a sub-domain.

I soon worked out that this is not possible. Now that I want to delete the site I can't log into it because it is pointing to the sub-domain.

Looks like I need someone from BC to get to it via the back end and nuke it for me!

Yes I added the sub domain in BC.

URL requiring /index.html

forums_noreply@adobe.com — Sat, 09 Aug 2014 05:22:14 GMT

I've published a site to BC and it is live. Thought everything was fine ... but now I realize that one must type in a "www.domain.com/index.html" to go to the live site, instead of just ending the URL with a .com (which will take you to the standard "coming soon" page).

Any pointers on how to fix will be greatly appreciated!

Nathan

why isn't my site working yet?

forums_noreply@adobe.com — Tue, 05 Aug 2014 22:44:48 GMT

I have my domain name all ready to go and plugged in but my site won't launch.

How do I contact Support?

forums_noreply@adobe.com — Mon, 21 Jul 2014 00:29:32 GMT

Can't figure out how to contact BC support. Help and Support page refers me to the site management page ("click Help and Supoort"), which comes right back to the same page.

Live Chat does exactly the same thing, and doesn't work at all. I've got 3 sites in limbo right now, and don't know how to contact Adobe.

Trying Twitter next, I guess.

Help if you can, please. Thanks, Tony B.

Domain already exists error

forums_noreply@adobe.com — Wed, 25 Jul 2012 21:13:02 GMT

I'm moving an existing web site to BC. I've upgraded to a paid site, and went to the Network Solutions Web site and changed the DNS server addresses to ns1.worldsecuresystems.com, ns2, and ns3.

Next, I went to the Admin console and went to site settings > Side Domains, and clicked on the "new domain" button, and put in my domain name (gilbertconsulting.com) and filled in the rest of the info, including the "use this service to host your website requireing you to redelegate the domain".

But when I click the "save" button, I get the error "Domain already exists. Please delete all records associated with this domain before re-adding it". I'm stumped. What should I do next?

Getting "domain already exists" error. Forum posts are from 2012!

forums_noreply@adobe.com — Sun, 20 Jul 2014 23:08:10 GMT

When I "associate existing domain", and enter a domain I own and have configured from a registrar, I get an error.

Need current answer to how I "delete all records associated with this domain before re-adding it".

All name servers are changed, DNSwatch.info shows the sites at BC's servers.

Need 3 domains up by tonight. Thanks.

Delete and recreate a site without loosing the customer subcription

forums_noreply@adobe.com — Tue, 15 Jul 2014 23:04:13 GMT

Hi,

I am a business catalyst partner and web designer / developer.

I want to delete an old played site on BC, which was upgraded for one of my customers.

The site is under his subscription and listed in my partner portal and I want to re-create a new site from scratch under his annual paid subscription for him while delete the old play site. The CRM Data as well other customer data in the site is not relevant and does not need to be migrated.

Is it possible to create a new site based on a different ecommerce template and re-assign it to my customers subscription / account, if I delete the old site before?

I would like to avoid a migration process from another trial site if possible as no data needs to be kept. I do not want to find and re-place all web app specific id's if possible.

Though I find no function in the partner portal to delete a site without loosing the whole subscription of my customer?

I did rise a ticket with Adobe but it seems they proposing to do this for me in the background instead of me being able to do this on my own?

Is this a real limitation of the system or do I not understand the process to do this on my own please?

We should be able to re-assign sites to different subscriptions and delete and recreate sites in BC without the help of the support and without loosing our customers subscription? Imagine how embarrassing to ask your customer that he has to give his credit card again even if he would maybe refunded for the time remaining of the subscription (annual payment method)?

Help would be greatly appreciated.

I am also happy to pay for someone who can explain me the process in detail as this topic is urgent for me.

Dirk

how can I login again?

forums_noreply@adobe.com — Tue, 15 Jul 2014 22:49:00 GMT

I havnt logged in awhile and I keep getting an error message message. Didnt I see this already get resolved and is anyone else having the same problem? Any help or suggestions would be appreciated. Thank you.

Philip

what is the point in this "BScatalyst" if can not use your own domain name?!

forums_noreply@adobe.com — Mon, 14 Jul 2014 02:02:43 GMT

the marketing of adobe BScatalyst is a enigma for me. What is it? when you can´t use your domain name?!

Why doesn't the CC Subscription come with email addresses?

forums_noreply@adobe.com — Mon, 14 Jul 2014 17:26:14 GMT

It seems like this is pretty minor sacrifice for Adobe that can incredible value to CC subscribers. Just wondering.

Change DNS server but keep email account at Office 365

forums_noreply@adobe.com — Wed, 02 Jul 2014 09:54:07 GMT

I have a customer right now who wants his site softdanmark.dk moved and hosted with Business Catalyst as the new design I have made for the company made in muse and previewed as: softdanmark.businesscatalyst.com.

I have already added the domain name to Business Catalyst and given him the dns data, but he still wants the email (the MX) to belong to TDC where he has his Office 365.

Is it possible to only move the DNS server and keep the MX record at the old company?

Hope you can answer my question.

Setting Up Email on a Client

forums_noreply@adobe.com — Fri, 27 Jun 2014 19:53:57 GMT

Currently we are using the webmail provided by Adobe. Our domain is purchased through GoDaddy though. We are trying to figure out what the correct settings would be to receive email on an external client, like Microsoft Outlook or Apple's Mail. Thanks!

how long will it take for the new domain name to be used

forums_noreply@adobe.com — Mon, 30 Jun 2014 21:06:59 GMT

I upgraded my site earlier today.

I then informed my registry of the business catalyst nameservers.

How long will it take for my old site to be replaced by my new Muse produced, BC hosted site, to appear?

Options for second website?

forums_noreply@adobe.com — Tue, 24 Jun 2014 18:17:21 GMT

I currently have one website which is being hosted by BC under the webCommerce 10 package.

But I have another website created which I need to make live soon. Am I able to get the hosting under the same package? Or do I have to buy an entirely new package? Thanks for the help!

how may I use business catalyst with a reel name of domain ? ..

forums_noreply@adobe.com — Fri, 20 Jun 2014 12:28:40 GMT

I don't want to have mydomain.businesscatalyst.com but mydomain.com but I want to use the business catalyst solution because my clients will have to admin their site

I think it's not possible if I put that site on another server

thank you for your answer

trouble with licence renewal

forums_noreply@adobe.com — Mon, 16 Jun 2014 07:32:42 GMT

I'm having trouble converting epub file to adobe digital - error message "error getting licence.licence server communications problem" I have updated the adobe digital program, still comes up with same message. What licence do I have to renew, and where do I go to do it????

Why can’t I get my web forms to send to adobe webmail?

forums_noreply@adobe.com — Sun, 15 Jun 2014 20:00:24 GMT

I’m a newbie with Business Catalyst. So please bare with me.

Why can’t I get my web forms to send to adobe webmail accounts? The forms work fine with my email accounts hosted elsewhere.

Can't Manage Site

forums_noreply@adobe.com — Sat, 31 May 2014 17:56:29 GMT

Hi all, just went live with my first paid site, unfortunately when I click "Manage Site" from the Partner Portal, I get a 404 page and can't access the back-end of the site. I can manage all partner and trial sites, but not this paid site. It's visible from the front-end, but can't manage it, anyone else have this problem before and if so, what's the fix?

new site

forums_noreply@adobe.com — Tue, 27 May 2014 09:38:46 GMT

Hi, I made a new site that is already existing to another webhoster. As a creative cloud member, I suggest to apply for a webbasic+ formule. This limk point on the old site, the new is already done but I do not have yet the acces in the domain register. I only have few information as dns but I don't find the place to fill this in the admin consol. Is someone could help me for this?

Site is live but users are being asked for my login and password?

forums_noreply@adobe.com — Sun, 25 May 2014 23:59:45 GMT

I don't understand this but I have made a site live - Untitled Document, but users are being asked for my login and password. Why?

I have a couple of other test sites where this isn't happening and I can't see why it is any different - CIAL_VR

This is the message users are confronted with when they try and view the site:

Is there a way to direct info@domain1.com and info@domain2.com to different users?

forums_noreply@adobe.com — Tue, 20 May 2014 19:55:29 GMT

I have two domains on my account. Is there a way to direct info@domain1.com and info@domain2.com to different users? As it is now, I can only have one "info" email user and it directs from either domains.

Email started not working on 5/15 - still not working saying can't log on to server - can I reset password?

forums_noreply@adobe.com — Fri, 16 May 2014 22:01:11 GMT

? how do I reset my email password so it will start working again?

office 365

forums_noreply@adobe.com — Wed, 07 May 2014 16:23:00 GMT

I have recently moved my website from WIX to Adobe BC. www.zinvictus.com

I am using Office 365 Small Business for my email server, Lync, and Sharepoint.

Can some one provide a link for adding the Office 365 A Records, CNAME, TXT, MX, SRV (Lync) records to Adobe BC?

I have the Office 365 information but it is not lining up easily with the cells that Adobe BC is requesting when I try to add new records.

Any assistance would be greatly appreciated.

Todd

Is there a way to add an image in a BC webmail signature?

forums_noreply@adobe.com — Wed, 07 May 2014 21:58:41 GMT

My client would like her logo added to her signature. How can I do that?

Thank you!

How do I set up email on an existing website

forums_noreply@adobe.com — Wed, 30 Apr 2014 15:36:57 GMT

When I follow the instructions it tells me: Error: Domain already exists.Delete all records associated and re add. Am I suppose to delete the website?

The heading says associate existing domain.

How can I contact someone from the BC account department?

forums_noreply@adobe.com — Tue, 06 May 2014 20:05:12 GMT

How can I contact someone from the BC account department? I’ve deleted some of my sites but already got the invoice for the next period 10-May-2014 to 10-May-2015.

Thanks in advance!

Account details for this user... email error

forums_noreply@adobe.com — Sat, 03 May 2014 10:37:59 GMT

Hi all,

Need a bit of help please. When trying to set up my email I'm getting the following error:

"Account details for this user can only be updated from the site it was created on"

Details:

I'm a CC subscriber and I've just upgraded to webBasics+ so I can have my email mailbox. I currently use the email address through 1&1 where I registered my domain but it's just set up as a forwarded at the moment. There's no mailbox with 1&1. I'm guessing I need to do something on the 1&1 site but I can't seem to find any FAQ covering this. Sorry if I've missed it.

So I'm looking for some advice on how to change my email from being forwarded to my own ISP's mailbox from 1&1 to just being hosted on Bc. Basically cutting 1&1 out of the loop altogether.

Hope that makes sense! Any help greatly appreciated.

Thanks

Ian

Site URL issues

forums_noreply@adobe.com — Sun, 30 Mar 2014 15:58:50 GMT

I am pushing my first muse site live. I am hosting with BC on my creative cloud account.

I have forwarded my my domain with the ns1.worldsecuresystems.com (ns1,ns2,ns3) it has been 24 hours.

When I enter viciouscanada.com into a browser I do not get my site.

if i enter viciouscanada.worldsecuresystems.com I get my site. or viciouscanada.businesscatalyst.com.

I have read forums and tutorials but can not find the issue.

What else do i need to do,

World secure domain - redirect to custom

forums_noreply@adobe.com — Tue, 29 Apr 2014 23:29:59 GMT

Hello,

I am developing a BC site using Adobe Muse.

I have an account profile page with the subscribers available programs - {module_subscriptions,true,false,false,render_json}

When I click the one of the links to direct me to the appropriate program it redirects to https://monkeymindmeditation.worldsecuresystems.com instead of http://monkeymindmeditation.ca.

How can ensure the domain always displays as http://monkeymindmeditation.ca. The client does not want the .worldsecure to show anywhere on the site.

Thanks.

Sean

need help pointing email mx records to correct locations

forums_noreply@adobe.com — Mon, 14 Apr 2014 17:09:49 GMT

Hello,

My customer stopped recieving emails when I took his site live with BC. I called Godaddy who his email was already set up with. They told me I needed to get two mx records pointed to the correct locations. THey gave me the locations, but I can not find where I can change them in Muse.

Thank you in advance for any help that masy be offered.

How do I set up email?

forums_noreply@adobe.com — Mon, 31 Mar 2014 15:22:39 GMT

Hello,

I am looking to set up email. I have a domain name through Go-Daddy, I also bought their email. How do I get BC and Go-Daddy to get along?

Go-Daddy support told me I have to punch this random string of nonsense and numbers into the settings on BC

Trouble is, BC doesn't offer a space to type in TXT settings or SRV settings. If they do, it's not very intuitive. Is there anyone out there who can help me with this? Adobe doesn't offer phone support with BC, which is odd.

Domain not assigned even though it is

forums_noreply@adobe.com — Sat, 12 Apr 2014 05:29:51 GMT

I purchased the domain for my site and I updated the A record in my registrar's control panel. I also added the domain in the BC control panel for my site and it shows up under Domains. However, when I click on A Record in the BC control panel, it says I haven't assigned any domains. What do I need to do?

Custom Domain Causing site formatting issues

forums_noreply@adobe.com — Mon, 31 Mar 2014 22:20:47 GMT

I have designed my site in Adobe Muse. It was working perfectly with the BC trial domain: sarahruby2014.businesscatalyst.com

I have added my custom domain: www.sarahrubydesign.com

When you view the site with the custom domain, the formatting on several pages, including the home page is messed up. However, the formatting remains pristine when sarahruby2014.businesscatalyst.com is used.

To add the custom domain, I had to delete it from a legacy website, which I did.

Then I went into my GoDaddy records (via Google, since I registered my domain through Google). I changed the name servers:

I added the domain to my current site:

I have no doubt there's something I missed.

Thanks for any help.