Adobe Community : Unanswered Discussions - Printed Documentation

Can I stop RH 11 from automatically inserting two paragraph breaks after each topic when I generate to a Word document?

forums_noreply@adobe.com — Wed, 17 Sep 2014 14:42:38 GMT

The doc generates using a Word template mapped to the CSS styles. It pulls together several topics out of a larger online project. When I generate this doc, the Word draft always has two blank paragraph breaks after each topic. These breaks aren't in the topics and we don't want them in the Word doc. We have to take the time to manually remove them each time. Is there a setting somewhere that I can change to stop RH 11 from adding these extra paragraph breaks?

RH9 - Any idea why generating printable output from the Command Line doesn't include images?

forums_noreply@adobe.com — Tue, 16 Sep 2014 15:04:31 GMT

I have a batch file that creates a printable output of our main documentation broken up into 36 separate documents, 1 per chapter. Each chapter is a separate layout. I realize that RH has its own Batch building process, but the reason for me doing it through the command line via a batch file (.bat) is that RH keeps taking focus from my mouse and it makes it difficult to do any other computer work while the RH project generates the printable output for those chapters.

Anyway, RH's Batch build works fine.

But the command line for printable output does not include any of my images in the printable output. I don't know why. The document generates with all the topics fine, but the images are missing. No placeholder box in the resulting Word doc, they just simply weren't included. Has anyone else seen this? Any way to fix it?

How can I fix disappearing bulleted and numbered lists from Word output!

forums_noreply@adobe.com — Tue, 29 Jul 2014 18:31:29 GMT

RH Version: RH 9.0.2.271

Word Version: 2010

System: Windows 7 Ultimate, SP1. 64-bit machine

Background: We have a very large documentation set in our main RH project of approximately 40 folders (ie chapters), resulting in about 2300 pages all told. Our current modus operandi is to export the printable output in chunks of approximately 6 chapters apiece, and then combine those docs together into a single doc file. This has more or less worked for the past decade.

Current Issue: Lately however, something has changed in our RoboHELP project. Because when I try to combine all of the different chapters together into a single DOC file, I lose bulleted and numbered lists from some chapters. The individual DOC files are fine though.

Since last week I've been trying to track down where the root of this problem is. I have exported every single chapter as an individual DOC file, and then I create a blank DOC file, and then use Word's Text from File feature (Insert tab, Text group, Object drop down, then Text from File) to combine the docs together.

If I select the last chapter, press Shift, and then select the very first chapter, and then click Insert to get them into the correct chapter order, Word then combines the files. But the last few chapters all have their bullets and numbering removed.

If I select the last chapter, press shift, and select the fifth chapter, and all the numbering is fine so far. But then if I tried to combine the remaining four chapters at the beginning, I lose bullets and numbered lists on those beginning chapters.

Perhaps the best way to describe the problem is through a video showing the issue. See below.

I've wasted countless hours trying to troubleshoot this problem, and trying to locate what's causing this or even to do a workaround. But I'm out of ideas.

Something is very wrong, because Word won't even allow me to manually apply the bulleted or numbered lists as a post process step in any doc where the bulleted and numbered lists are removed.

Any ideas on how to fix this?

Available Files:

Here's an ~10 min video of me demonstrating the problem:

http://www.screencast.com/users/WAIDocumentation/folders/Issues/media/8a37e647-583b-4b81-9 8a2-54ba4fded60a

Here are the individual exported Word files (in Chinese Simplified) used in the video, if anyone is feeling generous enough to take a look:

ftp://files.wilcoxassoc.com/tempdistrib/ForRH/individualchapters.zip

And here's the RH project (again in Chinese):

ftp://files.wilcoxassoc.com/tempdistrib/ForRH/chs_CoreHelp_28_Feb_2014.zip

(password for both zips is loathingword)

Thanks in advance for any ideas you can offer.

RoboHelp 11 to Word 2010 including MERGEFORMAT tags in every H1 in the document

forums_noreply@adobe.com — Tue, 29 Jul 2014 16:38:09 GMT

Hi All,

When I generate Printed Documentation from RoboHelp 11 to Microsoft Word 10, I am now seeing MERGEFORMAT tags in every Heading 1 in my document when I have paragraph marks turned on. This issue started today and is 100% reproducible in all of my tests this morning. Prior to today, this was not an issue. I always work with paragraph marks on, so while turning the marks off hides the MERGEFORMAT tags, it is really not acceptable. I have attached an image showing what the H1s look like now with paragraph marks turned on. Any help in the way of resolving this would be greatly appreciated.

Thanks,

Matt

Wrong multilevel list type in printed documentation

forums_noreply@adobe.com — Mon, 28 Jul 2014 09:20:43 GMT

I have prepared a Word template for my printed documentation. Everything works fine BUT - the various headings appear as Articles and Sections instead of the numerical multi-level list. Therefore, I am also getting the articles and sections in my TOC. How do I let Robohelp know to use the numerical list instead of the Articles & Sections. (The numerical list is the one defined in the template, but something is overrriding it).

Thanks in advance,

Iris

RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

forums_noreply@adobe.com — Wed, 23 Jul 2014 01:47:02 GMT

I have experienced several intermittent problems when generating Word docs from RoboHelp 11 over the last few months. Word crashes when generating a printed document from RoboHelp displaying a dialog that says "Word is trying to recover your documents". The document is generated, but all images in the document are missing. After much investigation I think this is related to the incompatibility with RoboHelp and 64 bit Word. I experience the same sort of errors related to the number of topics in the single source layout as in the following thread:

RoboHelp 10: Problems generating Printed Documentation

Is RoboHelp 11 still incompatible with Word 2010 64 bit? Is there any other solution besides installing the 32 bit version of Word?

Thanks Mark

RoboHelp 9 - Trouble printing .CHM

forums_noreply@adobe.com — Fri, 18 Jul 2014 18:33:41 GMT

Our clients are having trouble printing readable documents from the generated .CHM we provide. Text and images are being cut off and nothing I do to manipulate print settings will offset it. Any recommendations?

Footer image not resizing in printed documentation

forums_noreply@adobe.com — Mon, 23 Jun 2014 14:07:17 GMT

RH11

Does anyone know why an image inserted into a footer master page is not automatically resizing to the width of the printed page when applied to a print layout and output to Word? If you insert an image into the body of a topic or a master page and generate printed documentation, the image automatically resizes.

I'm trying to insert a high-res footer image (300 dpi) into my footer so that it appears on every page, but at the moment it's being embedded at full-size.

Thanks

Jonathan

When I generate the TOC in RH7, the first page number is "v" instead of 'i' - how can I fix it?

forums_noreply@adobe.com — Fri, 20 Jun 2014 23:14:19 GMT

When generating a word doc from RH7 everything works fine except for the roman numbering in the TOC footer. It begin with a "v" (5) instead of "i":

The roman numerals count up on the following 4 TOC pages - so, the TOC is numbered from v to viii. The body of the document starts on page 1 just as it should. I've tried every setting I can think of to no avail.

As an aside, I have an un-numbered cover and next a copyright page before the TOC but if RH is counting those then I should be starting with page iii on the TOC (which would aggravate me only slightly less - two roman numerals worth, to be exact).

Is there a way to fix this or should I just shave my head and resign in disgrace as the company technical writer?

Thanks in advance!

How do I change the Author name in a generated pdf?

forums_noreply@adobe.com — Fri, 20 Jun 2014 16:28:41 GMT

I've successfully used the Printed Document SSL to generate pdfs, and they all have my own name as the Author (well, duh.)

However, the client team at my company wants the author name to be the company name, but the field in Acrobat 9 will not allow me to edit the author name. Note that when I generate simple review pdfs, there is no name entered into the Author field. How can I generate the Printed Help with no Author, or edit the Author once generated?

RH11 - Cuts off tables when I generate review PDFs. How do I get it to include the entire table?

forums_noreply@adobe.com — Fri, 20 Jun 2014 14:32:54 GMT

We just upgraded from RH9 to Rh11. I'm using the Create PDF for Review... option on the Review menu. I have several two column tables in the topic I'm sending for review. The PDF cuts off half of the second column in the tables. We didn't have this issue with RH9. Has anyone else had this problem with the PDF review feature in RH11? Can you tell me why it's doing this & how to fix it?

Thanks

RoboHelp 11 - page numbering skips page numbers in Word output (Word 2010)

forums_noreply@adobe.com — Thu, 19 Jun 2014 21:35:36 GMT

In my Word output, the page numbering skips some page numbers, so I see 1,2,3,4,5,6,7,9...it skips seemingly random page numbers throughout the rest of the document. I looked in the sample SalesBuilder2 project for answers and their Word output has the same issue. Has anyone else seen this and is there a known cause/resolution?

Thanks,

Matt

RoboHelp 11 - Text box over image does not generate to Word

forums_noreply@adobe.com — Thu, 19 Jun 2014 18:06:25 GMT

Hi All,

With RoboHelp 11 and Word 10, I am trying to emulate an existing cover page for our company, which has a gray background image and a blue text box with the document title and version number. I created a topic with the background image, then placed a positioned text box over it. I added blue shading to the text box and the white lettering for the title and version. When I generate Word, the text box and text inside it do not show up in the Word output. Is there a way to get HTML > Insert features like text boxes to appear in the Word output?

Thanks,

Matt

RoboHelp 11 - In the SalesBuilder2 demo project, where does the Letter 1 Arial.docx file reside within the project?

forums_noreply@adobe.com — Thu, 19 Jun 2014 17:52:48 GMT

I want to look at it to see if it helps me design a cover and cannot find it in the project anywhere.

Thanks,

Matt

Supported Word Versions

forums_noreply@adobe.com — Tue, 17 Jun 2014 13:17:12 GMT

Am currently running Robohelp 10 and using Microsoft Office 2013. Whenever I want to review the printed Documentation Single Source Layout, I receive an error that a supported version of Microsoft Office does not exist. It recommends Office 2000 or newer. Is there a patch that will allow me to use this feature with Windows 8 and Office 2013?

Can Robohelp 11 generate PDFs using an outside style template similar to what is done with DITA?

forums_noreply@adobe.com — Thu, 05 Jun 2014 15:13:12 GMT

We're just upgrading to Robohelp 11 from RH9 and need some help with the following process.

I'm currently working on a project where the project manager wants the PDFs auto generated out of RH totally finished. What I mean by this is that when RH generates a PDF, the PDF already has the formatted footer/headers and tables (i.e., the header rows repeat when the table spans page breaks), the correct paragraph styles, and the cover as required by the company standards. Currently, we have to format the docs manually using the following steps:

generate a Word doc
attach the correct style template to the Word doc
Insert the formatted headers/footers in the Word
adjust the Word doc page layout
Tables - Format the table properties to repeat the header row when the tables span page breaks and fix the table cell border to all have the same color
Generate a PDF
In Adobe Acrobat, insert the cover PDF into the newly generated doc PDF.

Am I missing a simple way to generate PDFs with the cover & styles that I need?

RH11 - Tabs missing in Word Index

forums_noreply@adobe.com — Mon, 19 May 2014 04:02:03 GMT

I have just upgraded from RH10 to RH11. Upon upgrading a project and publishing a Word document in RH11 I see that the index entries are now missing the tab between the item and the page number.

This is how the Word document looked in RH10

This how it now appears in RH11. No changes have been made to any of the previous RH10 settings (i.e CSS or Word Template).

The Word template still contains the tab setting for the Index style but the actual tab is not being inserted when the document is generated. Am I missing a setting somewhere or is this a bug?

Thanks,

Chris

Problem while generating word document

forums_noreply@adobe.com — Wed, 14 May 2014 10:18:51 GMT

Hi,

I get an error " The graphics filter was unable to convert this file ....xx. htm" while generating word document.

I repaired microsoft office suite 2010, but again I get the same error.

Kindly help me.

Regards,

Nalini

RoboHelp 11 - Bug when mapping RH styles to Linked Word styles in Printed Doc layout

forums_noreply@adobe.com — Thu, 01 May 2014 07:47:22 GMT

When creating a Printed Pocumentation layout, RoboHelp 11 won't allow me to map RoboHelp styles to styles in my Word template that are defined as Linked styles.

What's a Linked style in Word? A horrible feature in Word that allows styles to be defined as "Linked" which means that they can be applied either as a character style or a paragraph style in Word depending on the context you apply them. You can see which styles in Word are defined as Linked because they have both the paragraph symbol and the character style displayed next to them in the Word style pane.

The problem is that most of Word's built in styles, like Body Text, Footer, etc are Linked styles. And no you can't change this and change the style back to a simple paragraph style. You can't even do this with VBA. Once a Linked style, always a Linked style it seems.

This means I cannot map a RoboHelp style called BodyText to the Word style Body Text for example, like I used to in RoboHelp 10. When I try to map RoboHelp styles in the Print Document Appearance dialog to the equivalent style in Word, RoboHelp won't let me select a style and tells me that "Preview is not available for muti-styles". And even that is wrong because it is not multi-styles that are the issues it is Linked styles.

So when the printed document is generated, RoboHelp now thoughtfully creates a new style in the Word document called "bodytext" and also styles for all the styles it won't allow you to map because they are Word Linked styles. Grrrr.

This is that only occurs in projects created in RoboHelp 11 when you create a new Printed Documentation layout. Projects I created in RoboHelp 10 that had a Printed Documentation Layout already defined that are opened and upgraded to RoboHelp 11 projects do not suffer this problem. However, create a new Printed Documentation layout in a project that has been upgraded to from RoboHelp 10 to 11 and the problem occurs.

It means that in order to map styles correctly you have to duplicate every Word style that you want to map that is defined as a Linked Style and make sure the Word style is not a Linked style, then remap all your RoboHelp styles to the new Word styles.

Can somebody please confirm this behavior and I will report it as a bug to Adobe.

Fields in Headers and Footers in RoboHelp 11

forums_noreply@adobe.com — Tue, 29 Apr 2014 01:28:10 GMT

I've been trying out the new Headers and Footers feature in RH11 for printed documentation.

When you create a master page to use as a basis for your header or footer there is are several buttons that appear on a toolbar when you view the header or footer for the master page. The buttons allow you to switch between header and footer, insert page numbers, and to insert the chapter name. When you insert the chapter name, the following HTML code is added to the master page:

<?rh-variable_start

name="pd-chap-name" value="&lt;&lt;PD Chapter Name&gt;&gt;" ?><<PD Chapter Name>><?rh-variable_end ?>

When you generate your Word document this variable is converted into the Word StyleRef field code {STYLEREF "Heading 1"\*MERGEFORMAT} and added to the header or footer, so the header or footer will display the next Heading 1 in your document. Unfortunately you don't seem to be able to use any other variables apart from the Chapter name variable. I would like to be able to specify that Heading 2 appears in the header or footer.

If you double click on the "pd-chap-name" variable in the master page the fields dialog opens and displays the default format for the field which is <<Chapter Name>>

Does anyone know how the syntax for the default format works? It's not documented anywhere as far as I can see.

Also is it possible to create fields in RoboHelp?

Thanks in advance

Background image disappears in printed documentation

forums_noreply@adobe.com — Tue, 22 Apr 2014 14:27:29 GMT

I am trying to create a custom title page with a background picture covering the entire page.

Since the image should only show on the title page, I used “Format > Topic Borders and Shading” to add it. The image should cover the entire title page in MS Word and therefore has the same size.

(If this is important: I am not using a master page for the title page and the header/footer settings are set to “none” when generating the print output.)

When I generate the printed documentation, the background image does not show. When I preview the title page in the Section Layout right before generating the printed documentation, the title page still looks perfect.

What am I doing wrong?

I’d appreciate any advice.

Mr. Fox

Why does the images disappear on the printed output?

forums_noreply@adobe.com — Tue, 15 Apr 2014 11:42:06 GMT

Hi,

I am using RH 10 for the past few months.

I had imported few html files (with images) into RH and they seem to appear fine on preview (view selected item)

But while publishing into pdf, I find the images are missing the printed output. But the content remains the same.

Why is this so?

Please help me.

regards,

Nalini

Print drop-down text

forums_noreply@adobe.com — Mon, 14 Apr 2014 19:38:57 GMT

I am using RoboHelp 11 and would like to print pages using the Advanced Options - Include drop-down text option. I have discovered that this option does NOT work when the drop-down text is in a snippet.

Are there any known work-arounds for this "feature" besides copying and pasting the snippet content into the page being printed? While I know this works, it defeats the purpose of reusing the snippet and knowing where that content is being used throughout the project.

RH 10 - Font in TOC, Index, Glossary for PDF

forums_noreply@adobe.com — Thu, 27 Mar 2014 19:40:48 GMT

Hi,

I am using Robohelp 10, and I'm generating chm and pdf format. Is it possible to change the typeface and font size in the TOC, Index, and Glossary for pdf?

Thanks in advance.

Printed_Documentation Crashes

forums_noreply@adobe.com — Thu, 20 Mar 2014 19:30:22 GMT

Selecting Printed_Documenatation crashes more than half the time in RoboHelp 10.

There are two messages saying that RoboHelp has crashed and needs to close.

Problem Event Name:	APPCRASH
Application Name:	RoboHTML.exe
Application Version:	10.0.0.287
Application Timestamp:	4ff35b9d
Fault Module Name:	OLEAUT32.dll
Fault Module Version:	6.1.7601.17676

Problem Event Name:	APPCRASH
Application Name:	RoboHTML.exe
Application Version:	10.0.0.287
Application Timestamp:	4ff35b9d
Fault Module Name:	ntdll.dll
Fault Module Version:	6.1.7601.18247

This happens when double clicking on Printed_Documenatation or right clicking and selecting Properties.

Sometimes it works, there seems to be no pattern though.

Tried multple projects including the sample projects.

Books are not shown in the TOC of the printed document

forums_noreply@adobe.com — Mon, 17 Mar 2014 07:57:31 GMT

Hello,

I am using Robohelp 10. I have a project with several books and topics. When I generate a web help, everything is fine. But now, I have to generate a printed version of it. My problem is that on the table of contents of the generated document, the books are now shown. I need those books to be shown. Please advise.

I can not post the project I am using so I just used a very simple project which I created.

This is the original TOC.

and this is the resulting TOC in the printed document.

The books should still be part of the contents same with the original TOC.

I do not know what is wring with my set-up since I only used the default one. It will be great if you can reply to me ASAP since we need to publish our help document. Thanks a lot!

Making an empty printed documentation

forums_noreply@adobe.com — Mon, 10 Mar 2014 09:30:41 GMT

Hi,

I've got a quite urgent problem, so I really hope somebody can tell me what's wrong.....

I've got an old RH file that needed revision. in the old file, it's no problem to make a printed documentation.
After revisioning it, the printed docomentation turns out to be empty :-(
RH is makeing it ok, but the files is empty - I've got 5 pages with nothing on it.

This is how things looks:

Hope these screen dumps is enough, otherwise please ask for more :-)

Really hope somebody can help me, need this work done by Wednesday... :-)

Best regards,

Helene Waldhorn

SKAKO, Denmark

Map IDs to Destinations in PDF output - Possible?

forums_noreply@adobe.com — Fri, 07 Mar 2014 19:54:26 GMT

I've searched for whether this can be done from Robohelp but all my queries are matching the FM Named Destinations to PDF, which I know how to use, but is not the particular goal. It seems there should be a way to convert MapIDs in RH to Destinations in PDF but I have not found anything that indicate the Printed Doc Single Source workflow supports this. I'm probably missing something obvious. :/

Robohelp 10

Acrobat X Pro

Doable?

Diana

How do you select a variable set when generating a PDF for Review?

forums_noreply@adobe.com — Fri, 07 Mar 2014 01:03:46 GMT

How do you (or can you) configure PDF for Review to use a specific variable set? I'm using RoboHelp HTML 10.

Heading colours in Word output spill onto previous page?

forums_noreply@adobe.com — Wed, 26 Feb 2014 14:26:58 GMT

Hi There,

The company I work for have a specific word document format that I must use when producing documentation, this consists of several heading styles that require fill colours behind white text.

The problem I have is when I generate my printed output to Word, the coloured heading on page two for example leaks over to the end of the paragraph on page one.

I have ‘start new topic on each page’ selected but I can’t find anything else to clear the problem. Is there something obvious that I am missing? Any help is much appreciated.

Many thanks!

How can I make a custom style look the same in both printed and online?

forums_noreply@adobe.com — Thu, 20 Feb 2014 22:43:20 GMT

My specs:

RH 9.0.2.271

Windows 7, 64-bit

Word 2010

The Background Info:

So I created some custom css styles to try and mimic the look of a message box in our documentation. Here's the css code:

.MsgBox {

color: #000000;

border-left-style: Solid;

border-right-style: Solid;

border-top-style: Solid;

border-bottom-style: Solid;

font-size: 10pt;

background-color: #eeeeee;

border-left-width: 4px;

border-right-width: 4px;

border-top-width: 4px;

border-bottom-width: 4px;

border-left-color: #cdcdcd;

border-right-color: #cdcdcd;

border-top-color: #cdcdcd;

border-bottom-color: #cdcdcd;

width: 350px;

padding: 5px 5px 5px 5px;

box-shadow: 10px 10px 5px #888888;

margin-bottom: 7pt;

}

.MsgBoxTitle {

color: #000000;

border-left-style: Solid;

border-right-style: Solid;

border-top-style: Solid;

border-bottom-style: Solid;

font-size: 10pt;

background-color: #cdcdcd;

border-left-width: 4px;

border-right-width: 4px;

border-top-width: 4px;

border-bottom-width: 0px;

border-top-color: #cdcdcd;

border-bottom-color: #cdcdcd;

border-left-color: #cdcdcd;

border-right-color: #cdcdcd;

width: 350px;

padding: 5px 5px 5px 5px;

box-shadow: 10px 10px 5px #888888;

}

My HTML Code:

<div class="MsgBoxTitle">
    PC-DMIS MESSAGE:
</div>
<div class="MsgBox">
    <p>Please do the following steps in the indicated order.</p>
    <p>1. Remove the current SH-1/2/3 stylus.</p>
    <p>2. Attach the SHSP (Stylus Holder Setting Piece).</p>
    <p>3. Jog the probe to a safe location with a clear line of approach
     to the port(s) being calibrated. </p>
    <p>4. Then click OK.</p>
    <p>After you click OK the machine will begin DCC measurement.</p>
</div>

The Expected Output:

Here's how it renders in a browser (the title is MsgBoxTitle, the body is the MsgBox style). I'm happy with how it looks there, even if the box shadow doesn't always display:

The Ugly Printed Output:

And here's what it looks like in the printed output.

Ugly. Are there any tricks to get the printable (doc) output to match the online? Ideally, on the printed output, I'd like to have all the white space in my pseudo message box removed so it looks just like the online.

With advent of improved printing output in RH11, anyone ditching FrameMaker?

forums_noreply@adobe.com — Sat, 15 Feb 2014 18:12:34 GMT

I'm wondering if anyone expects the maitenance of FM-sourced docs for the purpose of creating PDFs is becoming unnecessary as RH improves it's printed doc output.

Thx.

RoboHelp 9 not generating Word 2013 document

forums_noreply@adobe.com — Mon, 10 Feb 2014 14:37:52 GMT

I am trying to generate a Word document (Word 2013) from RH9. It goes through the generation process and just before it would normally offer to view the result (the Word document) the following message appears:

'A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer'

Any ideas greatly appreciated.

Attempting to print PDFs fail with an compilation error. Plz assist....

forums_noreply@adobe.com — Sat, 08 Feb 2014 05:51:04 GMT

Hi. I'm tire kicking RH11 / FM 12 with the trial copy.

On 3 or 4 separate documents, I can successfully print to .docx format, but I can't print to PDFs. When I try, the program quits with message just below. I've also attached the compbilation log, which ends with "Internal error encountered, Failed to generate Printed Documentation. "

I can print the resulting .docx doc to PDF from Word. But that's an extra step I'd rather not have to take.

Any tips on what might be causing this PDF crash would be appreciated. I see that other's have had similar problems in the past, but its not clear if their was conclusion on their issues.

Thanks in advance.

Kurt

Starting to build Printed Documentation...
Printed Documentation processor 11.0.0.179

Building C:\Users\keuler\Documents\My RoboHelp Projects\00001\!SSL!\Printed_Documentation\Printed_Documentation.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 1 second.
Preparing environment...
Printed Document Generator Environment: Word 14.0.7113, OS 6.1.7601, RAM 0 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'The Minerva iTVFusion Platform'...
Processing 'The Minerva iTVFusion Platform'...
Warning: style (span.FM_SC4282635) is not defined and will be removed.
Warning: style (span.FM_SC781925) is not defined and will be removed.
Building 'Software Architecture'...
Processing 'Software Architecture'...
Warning: style (span.FM_SC42502) is not defined and will be removed.
Building 'Minerva Ecosystem'...
Processing 'Minerva Ecosystem'...
Building 'Services'...
Processing 'Services'...
Warning: style (span.FM_SC11180233) is not defined and will be removed.
Warning: style (span.FM_SC19221189) is not defined and will be removed.
Warning: style (span.FM_SC17135174) is not defined and will be removed.
Warning: style (span.FM_SC16221190) is not defined and will be removed.
Warning: style (span.FM_SC5159755) is not defined and will be removed.
Warning: style (span.FM_SC8258053) is not defined and will be removed.
Warning: style (span.FM_st) is not defined and will be removed.
Building 'Deployment Options'...
Processing 'Deployment Options'...
Completed building chapters...
Updating list paragraphs...
Saving 'Printed_Documentation.doc'...
Updating images...
Saving 'Printed_Documentation.doc'...
Saving 'Printed_Documentation.doc'...
Updating Table of Contents...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\Users\keuler\Documents\My RoboHelp Projects\00001\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...

Internal error encountered, Failed to generate Printed Documentation.

Keep with Next?

forums_noreply@adobe.com — Wed, 29 Jan 2014 17:37:57 GMT

So I author inside of RoboHtml and one of our outputs is a printed output.

I'm pretty sure RH doesn't have an option similar to Word's "Keep with next" option for Heading styles, but figured I'd ask to be safe?

If not, are there any workarounds to accomplish the same thing at the source level that doesn't involve post processing on the resulting doc file?

How can I create a PDF directly from RH10?

forums_noreply@adobe.com — Thu, 12 Dec 2013 22:22:43 GMT

It seems a bit absurd that the creators of PDF don't have any way to output a RH10 project directly to a PDF without using Word. Perhaps I'm missing something but I don't get why the resulting PDF ALWAYS has a screwed up TOC. It doesn't recognize the bookmarks as does HTMLhelp or WebHelp. (My source docs are HTMs for all projects)

How do you generate Page Numbers on PDF output?

forums_noreply@adobe.com — Tue, 26 Nov 2013 20:14:32 GMT

I'm wondering how to generate page numbers on PDF output.

The RoboHelp Help doesn't seem to cover it.

There is nothing in the Review - Create PDF for Review, nor in the Printed Documentation SSL areas that allows you to include page numbers on an outputted PDF.

Anyone having troubles creating PDFs?

forums_noreply@adobe.com — Fri, 22 Nov 2013 15:39:58 GMT

Hello...having trouble with both methods of outputting PDFs, both Single Source Layouts - Printed Documentation and Review - Create PDF for Review. Both outputs have their good and bad points, however I have settled on the Printed Doc as the least work to make respectable.

I'm working with RH v10 and Acrobat XI Pro.

I do have problems like blank pages, easy to delete but the page numbering is then wrong. Does anyone know how to get rid of page numbering? It happens even when I use a custom master page with no numbering.

But by far my biggest issue is with two long tables refusing to print beyond one page resulting in many of the rows being lost. I've gotten round it by using the Review PDF and pasting that in but it's time consuming and has different formatting, and of course that puts the page numbering out as well.

I think this is very poor of Adobe, I'm really sorry I started using the RH editing instead of leaving the source in FrameMaker or Word. (My main output is WebHelp). But you live and learn.

Thanks for any help, I probably won't be able to reply before Wed 27th.

Broken bookmark cross references in Printed Documentation

forums_noreply@adobe.com — Fri, 22 Nov 2013 10:55:26 GMT

Hi,

I'am using RH 10 to generate a printed documentation output. What i notice is that the book marked cross references are broken in the Printed Documentation output. Other cross references are linking fine, but, the bookmarked cross references do not link to their destination.

I generated a chm file for the project and the bookmarked cross references appear fine there. Is there anything that could be tried to rectify this problem.

Please note that i'am using HTML files as the source files to convert to a Word output.

Thanks,

Rupesh

Word 2010 a Prerequisite for Robohelp 10

forums_noreply@adobe.com — Wed, 20 Nov 2013 21:52:13 GMT

System: 64-bit OS, Windows 7

Robohelp 10.0.1.292

MS Word 2013

Error messages when attempting to generate PDF or print documentation:

(1)The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.

(2) A supported version of Microsoft does not exist. Please install Microsoft 200 or newer.

Comments from Adobe Support:

"You are getting this error because this is a feature of Robohelp that first it launches Microsoft word and then it generates .pdf, so because of that you are getting this error."

[This implies that in order for a PDF to be generated by an Adobe product, Microsoft Word is a REQUIREMENT.]

"I would like to inform you that Microsoft office 2013 is not compatible with Robohelp 10 that is why you are getting this message."

RH PDF generation problems: wrong (A4) page size and Word 2013

forums_noreply@adobe.com — Fri, 15 Nov 2013 19:00:18 GMT

I am trying to generate a review PDF of a handful or topics. It generates, but first I get an error:

(I have Word 2013 installed.)

Then the PDF generates, but it is A4. I never use metric for anything, so where it is picking up A4 I can't imagine. I have all my PDF settings to letter. I checked Edit > Properties > PDF settings > Advanced settings, everything. It's all set correctly. Even all of my Word templates (which I am not using for this project anyway) are letter. Like I said: No metric pages or units of measure used ever. Not in Word, not in FrameMaker, not in Acrobat. Why does RoboHelp default to A4?

And why does it not consider Word 2013 "newer" than Word 2000?

Problem adding Cover Sheet when publishing to Word

forums_noreply@adobe.com — Thu, 14 Nov 2013 18:41:05 GMT

Using RH 10 on win 7

I want a special cover sheet when publishing to Word doc. The cover sheet only contains a special header and footer i want applied to the doc.

Here's what i did:

Output format has "generate word docx" checked
in the "Section Layout", i added a word doc (docx) at the top followed by "chapter layout"

The generated doc starts with a blank page that only contains a section break. deleting the section break has no effect.

What can i do to add the cover sheet that includes its header and footer?

RH 7: Lack of Word support preventing printing to PDF?

forums_noreply@adobe.com — Wed, 06 Nov 2013 01:08:07 GMT

I have RH 7 and need to print to PDF just for ease of reviewing. I have checked my settings to make sure they are set to print to PDF and not Word. Nevertheless, I get a message that an supported version of Word is not found. I have Office 2010 and I have read that it is not supported (no surprise) but why can't I print to PDF?

Thanks for your help.

How to use an SWF and XML in PDF?

forums_noreply@adobe.com — Sun, 27 Oct 2013 06:09:47 GMT

I am publishing a PDF from Adobe RoboHelp (version 10, part of TCS 4). I have inserted some Flash-based SWF files whose text content is called from an XML file. Now, when I publish the RoboHelp project as an HTML output, and place the XML file in the published folder, I get the text content of SWF right.

Any idea how I can get the SWF files and their XML content in the PDF?

Sreekanth

Generate PDF Option Greyed Out & MSFT Word Not Installed Error

forums_noreply@adobe.com — Mon, 21 Oct 2013 19:04:43 GMT

Hi,

I'm using RoboHelp 10 and am trying to generate a printed document based on my project. When I try and go to File>Generate>PDF Output, the option is greyed out. Then when I try and generate a printed document, I get the message that "Miscrosoft Word is Not Installed".

Please Help!

Thanks.

Spaces between paragraphs in printed lists doesn't match online output

forums_noreply@adobe.com — Fri, 04 Oct 2013 17:49:09 GMT

I'm using RH 9, and for some reason, in our printed output, the white space between ordered lists and unordered lists doesn't match the equivalent lists in the printed output.

Here's what it looks like in the online output. This is the amount of spacing we want between our paragraphs:

But here's what the printed output looks like. The list items are too close together.

Obviously, I can fix it post processing on the .doc file, but why is this even happening. Shouldn't it look the same if I'm using the project style sheet for both outputs?

Am I missing something? Thanks in advance!

How do I create a PDF for review in landscape orientation using RoboHelp 10?

forums_noreply@adobe.com — Wed, 25 Sep 2013 19:41:46 GMT

I want to create a PDF of a Help project with 110 topics, to send for review. First time, the PDF was in portrait and almost all of the images (screen shots from the application) run off the right side of the PDF page. I received comments from all of the reviewers about the images ... reviewers were concerned that the Help topics, when opened from the app, would look like the PDF.

How do I create a PDF for review in lanscape orientation?

Or, is there a way to shrink the images so each one fits on the page when the page is in portrait-orientation?

Index keywords in the Print version

forums_noreply@adobe.com — Wed, 25 Sep 2013 16:11:38 GMT

Hi all,

I’m encountering an issue with index keywords in the print version of our Help system (Printed Documentation layout). I am using RoboHelp 10.

When I generate the print (Word) version of a Help system, the index entries appear before the topic heading rather than inline with the heading text. Here is an example:

This causes two problems. First, extra space appears before the topic. Second, if a page break comes between the index entries and the topic heading, the index refers to the incorrect page.

A co-worker at a different office also generates a Word version of her product’s Help system and all of her index terms appear inline with the topic heading.

Obviously, I can fix this once I have converted to Word by moving the keywords into the heading. However, there must be a way of taking care of this on the RH side so that I don’t have to spend time correcting the Word version.

My co-worker and I have compared settings within RH, as well as how we add index terms to our topics. No answers there. In addition, I have looked at the Adobe Help, reviewed the Printed Documentation information in Peter Grainge’s site (excellent resource for RH!) and combed through this forum.

The only reference similar to this is item 2) in the following thread:

http://forums.adobe.com/message/3439104#3439104

This thread does not include a solution to this particular issue.

Can anyone help? Thanks in advance…

Ann

Rh 10 can't produce printed documentation.

forums_noreply@adobe.com — Tue, 24 Sep 2013 06:46:08 GMT

I have a small project of about 20 topics so far and tried to produce printed documentation as PDF and as Word, but neither would work. I kept getting an errow that said:

Waiting for Printed Documentation VBA Macros to be registered.

Failed to register Printed Documentation VBA Macros.

Then Robohelp freezes and I have to use the Task Manager to close it. After it closes I see this error message.

I looked at online help for Word, about disabling macros which you can access in Word's Trust Center. But the Help advised against it, says it's dangerous to disable macros. I'm not sure how to fix this. Any ideas?

I have Windows 8, and am saving to a local drive.

Hit by the Malformed topic...

forums_noreply@adobe.com — Wed, 07 Aug 2013 06:01:57 GMT

Background - imported Word file into RoboHelp; RoboHelp 10; Windows 7 - Home edition; Word 2010.

The first half of the project generates beautifully...midway through - I start getting warnings that some styles aren't defined but that they are being mapped to "Normal" - not my ideal, but acceptable for now.

Then, "Warning: The Word Document became corrupt when attempting to append a malformed topic <name of topic>. Failed to build <file>.

Fatal Error: Word Document got corrupt. Abort buiding <file>

Interestingly enough - though the initial files were imported from Word, many of the later files were created in RoboHelp.

Not running on a network. Plenty of power on the laptop - relatively new machine...4 GB RAM...Core i5, etc.

Would love ideas - I'm working in the HTML code now - file by file - would love to know if there's an easier way to get these files out to printed doc format.

All HTML files generate properly to WebHelp format; have 2 TOCs...could that be the problem? I don't think so - same problem regardless of which one I use for the Word output. When generating to PDF - same thing - files missing (though since it goes through Word, that doesn't prove much).

Okay, would love ideas.

Thanks all,

Paula

Paula R. Stern

CEO, WritePoint Ltd.