Adobe Community : Unanswered Discussions - RoboServer

Adobe Community : Unanswered Discussions - RoboServer https://forums.adobe.com/community/robohelp/roboengine?view=discussions&filter=open Unanswered Discussion Threads in RoboServer en Mon, 20 Oct 2014 11:16:07 GMT Jive Engage 7.0.0.1 (http://jivesoftware.com/products/) 2014-10-20T11:16:07Z en RoboHelp Server 9 Web Administrator Login not working https://forums.adobe.com/thread/1610230 <div class="jive-rendered-content"><p>We have successfully installed Robo Help Server 9 and Apache Tomcat 7.0. We are successfully created the context in Robo Help Configuration Manager.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>My laptop configuration: Win 7 64bit</p><p style="min-height: 8pt; padding: 0px;"> </p><p>During Web Administrator Login, we have faced the following error:</p><p style="min-height: 8pt; padding: 0px;"> </p><p>2014-10-17 17:20:22.997 [WARN] http-bio-8080-exec-4 adobe.robohelp.server.DatabaseManager - </p><p>java.lang.NullPointerException</p><p>  at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:461)</p><p>  at adobe.robohelp.server.AuthAgent.AuthenticateUser(AuthAgent.java:168)</p><p>  at adobe.robohelp.server.AuthAgent.Authenticate(AuthAgent.java:68)</p><p>  at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:178)</p><p>  at adobe.robohelp.server.RoboHelpServer.doPost(RoboHelpServer.java:244)</p><p>  at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)</p><p>  at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:303)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)</p><p>  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)</p><p>  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)</p><p>  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:503)</p><p>  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)</p><p>  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)</p><p>  at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)</p><p>  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)</p><p>  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)</p><p>  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:107 0)</p><p>  at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.jav a:611)</p><p>  at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)</p><p>  at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)</p><p>  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)</p><p>  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)</p><p>  at java.lang.Thread.run(Unknown Source)</p><p>2014-10-17 17:20:22.998 [WARN] http-bio-8080-exec-4 adobe.robohelp.server.AuthAgent - </p><p>java.lang.NullPointerException</p><p>  at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:472)</p><p>  at adobe.robohelp.server.AuthAgent.AuthenticateUser(AuthAgent.java:168)</p><p>  at adobe.robohelp.server.AuthAgent.Authenticate(AuthAgent.java:68)</p><p>  at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:178)</p><p>  at adobe.robohelp.server.RoboHelpServer.doPost(RoboHelpServer.java:244)</p><p>  at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)</p><p>  at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:303)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)</p><p>  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)</p><p>  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)</p><p>  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:503)</p><p>  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)</p><p>  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)</p><p>  at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)</p><p>  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)</p><p>  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)</p><p>  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:107 0)</p><p>  at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.jav a:611)</p><p>  at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)</p><p>  at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)</p><p>  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)</p><p>  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)</p><p>  at java.lang.Thread.run(Unknown Source)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Please help us urgently.</p></div><img src='/beacon?t=1415927996456' /> Fri, 17 Oct 2014 12:21:49 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1610230 2014-10-17T12:21:49Z 3 weeks 4 days ago 5 4 0 Are client access licenses (CALs) required for a RH Server deployment with SQL Server? https://forums.adobe.com/thread/1605597 <div class="jive-rendered-content"><p>All-  Does one have to purchase CALs in order to use a RH Server deployment with SQL Server. My IT guy seems to think that if we expect, say, a maximum of 20 users hitting our site at once, then 40 CALs would be required to support this. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>So is it true that CALs are require in all SQL Server supported cases, and that the CAL count varies with expected concurrent users?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thx. in advance.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Wed, 15 Oct 2014 20:18:02 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1605597 2014-10-15T20:18:02Z 1 month 2 days from now 4 3 0 Any way to customize the RH Server login screen? https://forums.adobe.com/thread/1599185 <div class="jive-rendered-content"><p>All-</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Continued tests of the RH Server seems to show that when someone (say, a customer who's interested in accessing content) attempts to access a protected site, they are presented with the standard RHS Admin login screen:</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6810632-682351/RH_customize_login.gif"><img alt="RH_customize_login.gif" class="jive-image image-1" height="207" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6810632-682351/RH_customize_login.gif" style="height: auto;" width="607"/></a></p><p>I'm interested to know:</p><p style="min-height: 8pt; padding: 0px;"> </p><ol><li>If this is in fact the default screen a customer (content consumer) would see, and</li><li>If there's a way to customize this image.</li></ol><p style="min-height: 8pt; padding: 0px;"> </p><p>Colum's response to the discussion here:</p><p style="min-height: 8pt; padding: 0px;"> </p><p><a class="jive-link-message-small" data-containerId="2250" data-containerType="14" data-objectId="3235728" data-objectType="2" href="https://forums.adobe.com/message/3235728#3235728">customize robohelp server web admin</a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Seems to indicate that customization is NOT possible (tho the thread is 4 years old.)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p></div> Thu, 09 Oct 2014 22:47:06 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1599185 2014-10-09T22:47:06Z 1 month 5 days ago 1 0 How to view area-specific projects in merged Help? https://forums.adobe.com/thread/1598964 <div class="jive-rendered-content"><p>Hi-</p><p style="min-height: 8pt; padding: 0px;"> </p><p>While I <em>have</em> been successful in getting RH Server to merge the projects shown below:</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6809866-682284/RH_projects_areas.gif"><img alt="RH_projects_areas.gif" class="jive-image image-1" height="345" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6809866-682284/RH_projects_areas.gif" style="height: auto;" width="360"/></a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>...and access the merged projects in this landing page...</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="padding-left: 30px;"><span style="color: #ff0000;"><a class="jive-link-external-small" href="http://localhost:8080/robohelp/server" rel="nofollow">http://localhost:8080/robohelp/server</a></span></p><p style="min-height: 8pt; padding: 0px;"> </p><p>... I can't seem to access one of the individual projects, such as <strong>Minerva API HTML Documentation</strong>.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>The HR Server docs say:</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="padding-left: 30px;"><span style="color: #3366ff; font-family: 'courier new', courier;">You can access area-specific projects using the following URL:</span></p><p style="padding-left: 30px;"><span style="color: #3366ff; font-family: 'courier new', courier;"><a class="jive-link-external-small" href="http://" rel="nofollow">http://</a><span><server-name>/robohelp/server?prj=<project-name>&area=<area-name></span></span></p><p style="min-height: 8pt; padding: 0px;"> </p><p>What I think this means is that I should be able to browse to <strong>Minerva API HTML Documentation</strong> like this:</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="padding-left: 30px;"><a class="jive-link-external-small" href="http://localhost:8080/robohelp/server" rel="nofollow"><span style="color: #ff0000;">http://localhost:8080/robohelp/server<strong>?prj="Minerva API HTML Documentation"&area=general</strong></span></a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>However, when I try this, the merged project op<span style="color: #000000;">ens up (as though I were browsing to the first red URL above).</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><strong>Please advise as to what I might be doing wrong.</strong></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks in advance!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Thu, 09 Oct 2014 18:55:36 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1598964 2014-10-09T18:55:36Z 1 month 5 days ago 1 0 SQL Server Express causing log in difficulties.... https://forums.adobe.com/thread/1597768 <div class="jive-rendered-content"><p><span style="color: #000000;">All-</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="color: #000000;">Well, I'm not out of the woods yet. I've discovered that my issues of logging in to RHS Config Manager (admin/admin, but then nothing happens when I click Sign-In) returns when I select SQL Server Express. This despite the fact that the Config Mgr's Test Connection function shows success (see graphic below). Any ideas what might be going on?</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="color: #000000;">BTW, is there any source which shows screen shots of EXACTLY how SQL Server Express, Tomcat, and RH Server needs to be set up? I see that others in the forum have had similar frustration with this question. </span></p><p style="min-height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; padding: 0px;"> </p><p><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6806456-681954/connection_success.gif"><img alt="connection_success.gif" class="jive-image image-1" height="558" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6806456-681954/connection_success.gif" style="height: auto;" width="369"/></a></p></div> Wed, 08 Oct 2014 23:41:31 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1597768 2014-10-08T23:41:31Z 1 month 6 days ago 1 0 Am I trying to add users to a group correctly?! https://forums.adobe.com/thread/1597690 <div class="jive-rendered-content"><p>Experts (Dave?!):</p><p style="min-height: 8pt; padding: 0px;"> </p><p>As posted yesterday, I'm finally able to log in to the RHS Admin Console.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I've been testing the Users areas. I'm having trouble adding users to a group other than the RobAdmin. Please let me know what/if I'm doing wrong. My procedure:</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; padding: 0px;"> </p><p>1) Access the <strong>Users</strong> panel:</p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681911/rh_admin_01.gif"><img alt="rh_admin_01.gif" class="jive-image image-1" height="335" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681911/rh_admin_01.gif" style="height: auto;" width="403"/></a></p><p>2) Click the upper <strong>Add</strong> to add new group <strong>writers</strong>:</p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681912/rh_admin_02.gif"><img alt="rh_admin_02.gif" class="jive-image image-2" height="335" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681912/rh_admin_02.gif" style="height: auto;" width="413"/></a></p><p>3) Click <strong>OK</strong>. The writers group appears in the <strong>Group</strong> pulldown:</p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681913/rh_admin_03.gif"><img alt="rh_admin_03.gif" class="jive-image image-3" height="340" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681913/rh_admin_03.gif" style="height: auto;" width="404"/></a></p><p>4) Type in new user <strong>Kurt</strong>:</p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681914/rh_admin_04.gif"><img alt="rh_admin_04.gif" class="jive-image image-4" height="335" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681914/rh_admin_04.gif" style="height: auto;" width="406"/></a></p><p>5) Click <strong>Add</strong>. Note how the selected group snaps back to <strong>RobAdmin!</strong></p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681915/rh_admin_05.gif"><img alt="rh_admin_05.gif" class="image-5 jive-image" height="331" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681915/rh_admin_05.gif" style="height: auto;" width="400"/></a></p><p>6) Click <strong>Yes</strong> to confirm the user addition:</p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681916/rh_admin_06.gif"><img alt="rh_admin_06.gif" class="jive-image image-6" height="205" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681916/rh_admin_06.gif" style="height: auto;" width="278"/></a></p><p>7) Observe how <strong>Kurt</strong> is now added to the <strong>RoboAdmin</strong> group. (D'oh!).</p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681917/rh_admin_07.gif"><img alt="rh_admin_07.gif" class="jive-image image-7" height="222" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681917/rh_admin_07.gif" style="height: auto;" width="399"/></a></p><p>8) Observer how <strong>Kurt</strong> is NOT added to the <strong>writers</strong> group. (D'oh d'oh!)</p><p style="padding-left: 30px;"><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6805630-681918/rh_admin_08.gif"><img alt="rh_admin_08.gif" class="jive-image image-8" height="276" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6805630-681918/rh_admin_08.gif" style="height: auto;" width="403"/></a></p><p style="min-height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Is the above the expected behavior? If so, how does one add users to a non-RobAdmin group?!?!?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks in advance!.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Wed, 08 Oct 2014 20:09:12 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1597690 2014-10-08T20:09:12Z 1 month 6 days ago 1 0 RH Server on a VMWare virtual machine? https://forums.adobe.com/thread/1594818 <div class="jive-rendered-content"><p>Hi. Has anyone had success deploying RH Server on a VMWare virtual machine? Are there any gotchas one should be aware of?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Mon, 06 Oct 2014 16:26:58 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1594818 2014-10-06T16:26:58Z 1 month 5 days ago 8 7 0 Any comments on speed and robustness of RH Server running on Windows 7 and using SQL Server Express? https://forums.adobe.com/thread/1577039 <div class="jive-rendered-content"><p>Hi. Can anyone comment on their experience using RH Server on Windows 7 and using SQL Server Express? That is, is it stable and fast enough for delivering Web Help Pro documentation to support occasional viewer browses. (We would have approx 250 customers who would occasionally access the HTML docs that support our software.)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Our company is not keen on spending $s on Windows Server and an MS or Oracle database.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks in advance.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Wed, 17 Sep 2014 00:41:38 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1577039 2014-09-17T00:41:38Z 1 month 4 weeks ago 2 1 0 Happy Birthday! https://forums.adobe.com/thread/1575651 <div class="jive-rendered-content"><p>Just a heads up to all of you RoboHelp Server folks that know my dear friend John Daigle. Today is his birthday!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Happy Birthday to John! May you have many more and thanks for all the help you unselfishly give.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Cheers... Rick <span aria-label="Happy" class="emoticon-inline emoticon_happy" style="height:16px;width:16px;"></span></p></div> Mon, 15 Sep 2014 15:23:28 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1575651 2014-09-15T15:23:28Z 1 month 1 month ago 2 1 0 Is RH Server offered anywhere as a hosted service? https://forums.adobe.com/thread/1572523 <div class="jive-rendered-content"><p>Hi. Is anyone aware if RH Server is available (from Adobe and/or 3rd party) as a service? A quick google search didn't reveal any hits, so I thought I'd ask the group.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Our IT people would be interested in having one less system to maintain.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Thu, 11 Sep 2014 17:06:57 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1572523 2014-09-11T17:06:57Z 2 months 2 days ago 2 1 0 Can RH server host JavaDocs? https://forums.adobe.com/thread/1571311 <div class="jive-rendered-content"><p>Hi. Can RH server host JavaDocs, or can it only host WebHelp Pro/Flash Pro.  I'd like to publish JavaDocs but use the authorization features built in to RS Server.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Perhaps there's a utility for importing JavaDocs into a RH project, and from thence to a WebHelp Pro output?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Wed, 10 Sep 2014 16:47:30 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1571311 2014-09-10T16:47:30Z 2 months 2 days ago 4 3 0 Can RoboHelp projects be part of more than one RH server project group? https://forums.adobe.com/thread/1570632 <div class="jive-rendered-content"><p>Hi. I'm wondering if a RH project can be made part of 2 or more project groups. I'm interested in having the content of a project appear in more than one "search domain" (RHS virtual Web site -- I've forgotten the term for this.)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Kurt</p></div> Wed, 10 Sep 2014 03:21:02 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1570632 2014-09-10T03:21:02Z 2 months 3 days ago 5 4 0 RoboHelp server not returning any search results https://forums.adobe.com/thread/1565105 <div class="jive-rendered-content"><p>I am using RoboHelp Server 9 with RoboHelp 11, using WebHelp Pro. My table of contents and index are working fine, but my search pane is not returning any results. It just keeps coming back with "Sorry, we were unable to find a good answer to your question". I've republished several times, and rebooted the RoboHelp server.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>How do I troubleshoot this issue? I'm not familiar with how the search indexing works.</p></div> Thu, 04 Sep 2014 01:10:13 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1565105 2014-09-04T01:10:13Z 3 hours 59 minutes ago 5 4 0 Robohelp server sign in not working https://forums.adobe.com/thread/1554783 <div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I have downloaded and install Robohelp server 9, configured it with tomcat 7 as mentioned in this video tutorial <a class="jive-link-external-small" href="http://blogs.adobe.com/techcomm/files/2012/11/Install-Configure-Publish-on-RoboHelpServer9.mp4" rel="nofollow">http://blogs.adobe.com/techcomm/files/2012/11/Install-Configure-Publish-on-RoboHelpServer9 .mp4</a></p><p>But while try to sign in RoboHelp Server Web Administration I am getting the following error.</p><p>I ll be really thankful if someone can help me to fix it. I am using default MS Access.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>2014-08-22 18:53:53.101 [WARN] localhost-startStop-1 adobe.robohelp.server.DatabaseManager - </p><p>java.sql.SQLException: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified</p><p>  at sun.jdbc.odbc.JdbcOdbc.createSQLException(JdbcOdbc.java:6956)</p><p>  at sun.jdbc.odbc.JdbcOdbc.standardError(JdbcOdbc.java:7113)</p><p>  at sun.jdbc.odbc.JdbcOdbc.SQLDriverConnect(JdbcOdbc.java:3072)</p><p>  at sun.jdbc.odbc.JdbcOdbcConnection.initialize(JdbcOdbcConnection.java:323)</p><p>  at sun.jdbc.odbc.JdbcOdbcDriver.connect(JdbcOdbcDriver.java:174)</p><p>  at java.sql.DriverManager.getConnection(DriverManager.java:579)</p><p>  at java.sql.DriverManager.getConnection(DriverManager.java:190)</p><p>  at adobe.robohelp.server.AccessConnection.<init>(AccessConnection.java:65)</p><p>  at adobe.robohelp.server.DatabaseManager.CreateNewConnection(DatabaseManager.java:330)</p><p>  at adobe.robohelp.server.DatabaseManager.<init>(DatabaseManager.java:129)</p><p>  at adobe.robohelp.server.RoboHelpServer.init(RoboHelpServer.java:89)</p><p>  at javax.servlet.GenericServlet.init(GenericServlet.java:158)</p><p>  at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1284)</p><p>  at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1197)</p><p>  at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1087)</p><p>  at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5229)</p><p>  at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5516)</p><p>  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)</p><p>  at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1575)</p><p>  at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1565)</p><p>  at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)</p><p>  at java.util.concurrent.FutureTask.run(FutureTask.java:166)</p><p>  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)</p><p>  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)</p><p>  at java.lang.Thread.run(Thread.java:722)</p><p>2014-08-22 18:53:53.381 [INFO] Thread-5 adobe.robohelp.server.SearchAgent - .........Generation of search index for area general begins.............</p><p>2014-08-22 18:53:53.403 [INFO] Thread-5 adobe.robohelp.server.SearchAgent - .........Generation of search index for area general completed.............</p><p>2014-08-22 18:54:39.922 [WARN] http-bio-8080-exec-3 adobe.robohelp.server.DatabaseManager - </p><p>java.lang.NullPointerException</p><p>  at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:461)</p><p>  at adobe.robohelp.server.AuthAgent.AuthenticateUser(AuthAgent.java:168)</p><p>  at adobe.robohelp.server.AuthAgent.Authenticate(AuthAgent.java:68)</p><p>  at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:178)</p><p>  at adobe.robohelp.server.RoboHelpServer.doPost(RoboHelpServer.java:244)</p><p>  at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)</p><p>  at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:303)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)</p><p>  at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:241)</p><p>  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)</p><p>  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)</p><p>  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)</p><p>  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)</p><p>  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)</p><p>  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)</p><p>  at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)</p><p>  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)</p><p>  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)</p><p>  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:107 0)</p><p>  at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.jav a:611)</p><p>  at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)</p><p>  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)</p><p>  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)</p><p>  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)</p><p>  at java.lang.Thread.run(Thread.java:722)</p><p>2014-08-22 18:54:39.923 [WARN] http-bio-8080-exec-3 adobe.robohelp.server.AuthAgent - </p></div> robohelp_server_9 Fri, 22 Aug 2014 09:26:49 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1554783 2014-08-22T09:26:49Z 1 month 2 weeks ago 2 1 0 Can RH Server enforce audience access rights? https://forums.adobe.com/thread/1552805 <div class="jive-rendered-content"><p><span style="color: #000000; font-family: arial,helvetica,sans-serif;"> Hi Experts...</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="color: #000000; font-family: arial,helvetica,sans-serif;">My company has standard documentation that all customers can view. We also have documentation for premium products. We would like to have customers only access the documentation for the premium products (one or more) they’ve purchased. <span style="text-decoration: underline;">Can RH Server enforce these access rights, and can access rights be granted via API to an external authorization system?</span> The PDF on the server is a bit unclear on access rights. I’m not sure whether it’s referring to access rights for RoboHelp authors, or for access rights for end users (those viewing the published material). I’d be primarily interested in the latter.</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="color: #000000;">Thanks!</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="color: #000000;">-Kurt Euler</span></p></div> Wed, 20 Aug 2014 15:32:19 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1552805 2014-08-20T15:32:19Z 2 months 2 weeks ago 5 4 0 Comments and Moderators settings in RoboHelp Server is for AIR files? Or can it used for Pro outputs as well? https://forums.adobe.com/thread/1500263 <div class="jive-rendered-content"><p>Please explain how comments are enabled for Pro outputs in RH server. Is it only for AIR file, but i understand AIR output is not supported. Then how Moderators setting work for PRo outputs?</p></div> Thu, 19 Jun 2014 09:00:00 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1500263 2014-06-19T09:00:00Z 4 months 4 weeks ago 5 4 0 Customised toolbar buttons in skin RH10 are not visible when publishing to RH9 server https://forums.adobe.com/thread/1479204 <div class="jive-rendered-content"><p>I have customised my skin with buttons (e.g. print, show all, hide all) in RH10.  These are visible when I generate.  When I publish to RH9 server the only buttons visible are the default.  Contents, Search, Index and Glossary.  Can anyone help me.</p></div> Wed, 21 May 2014 03:59:17 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1479204 2014-05-21T03:59:17Z 5 months 3 weeks ago 3 2 0 Context-Sensitive Help Reports Are Blank https://forums.adobe.com/thread/1460940 <div class="jive-rendered-content"><p style="background-color: #e7e7e7; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif;">We're not seeing any information in our server CSH reports at all. They're completely blank. Our context sensitive help calls work just fine: we have 100+ mapIDs and they're called properly when the user presses F1 and the correct help topic appears. It's simply that the CSH reports on the server are always blank. All other server reporting works fine.</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="background-color: #e7e7e7; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif;">Any ideas?</p></div> Mon, 28 Apr 2014 15:25:52 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1460940 2014-04-28T15:25:52Z 6 months 2 weeks ago 3 2 0 Need to change Roboserver9 from http to https https://forums.adobe.com/thread/1457420 <div class="jive-rendered-content"><p>I am noticing the roboserver9 application is serving on port 80 folders on a windows server.  Is there a way to do a configure change with Roboserver9 to port to 443  for https?</p></div> Wed, 23 Apr 2014 15:22:55 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1457420 2014-04-23T15:22:55Z 6 months 3 weeks ago 2 1 0 Multiple pages open on context sensitive help request https://forums.adobe.com/thread/1436141 <div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I am using Robohelp 10.</p><p>Help Content is deployed to Robohelp Server .</p><p style="min-height: 8pt; padding: 0px;"> </p><p>When tried to browse for a context sensitive help page, Two pages are opened.</p><p> 1. A Blank page (With a link )</p><p> 2. Context sensitive help page</p><p style="min-height: 8pt; padding: 0px;"> </p><p>URL used to hit the server is </p><p style="min-height: 8pt; padding: 0px;"> </p><p><a class="jive-link-external-small" href="http://ocudrobo:8080/robohelp/server?prj=BPRWHPro&area=CCB&ver=2" rel="nofollow">http://robosrv:8080/robohelp/server?prj=BPRWHPro&area=KHU&ctxid=1</a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Please suggest if the URL has to carry any additional Query parameters or any configurations in the Robohelp tool before generating and deploying to Robohelp server.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Need help with the following.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>1. Suppressing the blank page</p><p>2, Change the width and height of the context sensitive help page.</p><p style="min-height: 8pt; padding: 0px;"> </p><p><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6241632-615854/Twopages.JPG"><img alt="Twopages.JPG" class="jive-image jive-image-thumbnail" height="249" onclick="" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6241632-615854/450-249/Twopages.JPG" width="450"/></a></p><p>Thanks,</p><p>Sdesab.</p></div> webhelp Tue, 25 Mar 2014 19:58:43 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1436141 2014-03-25T19:58:43Z 7 months 3 weeks ago 2 1 0 Robohelp context sensitive page not displaying Navigation Pane when invoked from application https://forums.adobe.com/thread/1426844 <div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I have deployed Robohelp appliation to Robohelp Server.</p><p> I tried to invoke the context sensitive help page from within the custom existing application from Java script.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Need help with the following issues:</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Firstly, when invoiked from within the application, two pages are getting displayed </p><p>   1. an empty page with an message 'You can find your page <span style="text-decoration: underline;">here</span>, when clicked on the link <span style="text-decoration: underline;">'here'</span>  shows the help page with navigation pane</p><p>   2. An context sensitive hlp page.</p><p>Secondly, Context sensitive page loads but the navigation pane is not getting displayed along.</p><p>When clicked on the <span style="text-decoration: underline;">Show Help</span> link on the context sensitive help page , it shows the navigation pane with Index,search etc but now context sensitive page is gone and shows the default page.</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; padding: 0px;"> </p><p>The URL while invoking from the Application </p><p style="min-height: 8pt; padding: 0px;"> </p><p> <a class="jive-link-external-small" href="http://ocudrobo:8080/robohelp/server?prj=BPRWHPro&area=CCB&ctxid=1" rel="nofollow">http://localhost:8080/robohelp/server?prj=BPRWHPro&area=RBH&ctxid=1</a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Any help is highly appreciated.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks,</p><p>Sdesab.</p></div> Thu, 13 Mar 2014 02:31:46 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1426844 2014-03-13T02:31:46Z 7 months 3 weeks ago 3 2 0 Books, Topics Missing from TOC https://forums.adobe.com/thread/1409692 <div class="jive-rendered-content"><p>Why when publishing and merging 2 projects, one of the projects does not completely publish?  When I publish each as a standalone project they each publish completely.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Additional Info - Using RoboHELP Server Web Administrator, if I uncheck the "Automatically merger projects of the same type" and then View each project seperately each Project is complete (the TOC for each is complete).  If I check the "Automatically merger projects of the same type" and view the merged Project one of the Projects is only partially viewable.  In other words the TOC does not contain all the project books and pages.  Unchecking the "Automatically merger projects of the same type" and the TOC is once again complete.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I applied a fix suggested by Adobe support and now I am getting the following message whenever I click on a Book in the TOC at any level, "Loading, click to cancel..."  BTW, clicking on the message does nothing.</p></div> toc webhelp Tue, 18 Feb 2014 18:45:37 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1409692 2014-02-18T18:45:37Z 7 months 4 weeks ago 5 4 0 Setting up Robohelp 9 - Cannot Access Web Admin Page https://forums.adobe.com/thread/1399243 <div class="jive-rendered-content"><p>We are performing a proof of concept with RoboHelp 9, and I'm trying to get it up and running to the point where we can upload content to the server. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>I've been following the instructions from: </p><p><a class="jive-link-external-small" href="http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-7ff8.html" rel="nofollow">http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-7 ff8.html</a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>This is what I have done so far:</p><p>1. Installed Tomcat7 and verified that Tomcat is installed and running. Set the Java options.</p><p>2. Installed Robohelp 9, and pointed to the correct install of Java and Tomcat.</p><p>3. Configured Robohelp, using the application, and created a project called 'Design' using the Access/default option for logging.</p><p><span>4. Browsed to </span><a class="jive-link-external-small" href="http://servername:8080/robohelp/admin" rel="nofollow" target="_blank">http://servername:8080/robohelp/admin</a><span> and received a 404 Error:</span></p><p><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-6090769-545937/404+Error.JPG"><img alt="404 Error.JPG" class="jive-image" height="198" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6090769-545937/404+Error.JPG" width="437"/></a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>As I'm not very familar with web applications/servers, I'm wondering how I point the application to look at the correct folder. It doesn't seem like Tomcat is looking in the right location for the appplication.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Do I need to setup IIS to make this work?</p></div> Thu, 06 Feb 2014 00:06:51 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1399243 2014-02-06T00:06:51Z 8 months 1 month ago 2 1 0 Using the Topic Id for CSH with Robohelp Server. https://forums.adobe.com/thread/1394937 <div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I need to invoke the Robohelp Server from my application using the Topic Id. Is there a way to do it?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks,</p><p>sdesab.</p></div> Fri, 31 Jan 2014 19:51:36 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1394937 2014-01-31T19:51:36Z 9 months 1 week ago 4 3 0 No data found - Reports https://forums.adobe.com/thread/1338792 <div class="jive-rendered-content"><p>i am evaluating a trial version of Robohelp server with the primary purpose of getting usage statistics from an existing robohelp 9 site.</p><p>Robohelp server has been successfully installed, and I have published the existing site to the general area of the server using webhelp pro.  Robohelp server was installed on a Windows 2008 R2 64 bit server, and is configured to use the built in Access database.</p><p>I have now opened the newly published site, done some navigation and searching, but when I go into Robohelp server admin and try to run some reports there is no data.  Please advise on what could be causing this and how to best troubleshoot.  Thanks.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Ryan Fielden</p></div> database reports robohelp_server_9 no_data_found Tue, 19 Nov 2013 18:21:27 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1338792 2013-11-19T18:21:27Z 11 months 3 weeks ago 1 0 RoboServer 9 Configuration https://forums.adobe.com/thread/1307489 <div class="jive-rendered-content"><p>We have RoboServer 9, how do we configure to our server?</p></div> Tue, 01 Oct 2013 14:56:36 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1307489 2013-10-01T14:56:36Z 1 year 1 month ago 8 7 0 A little birdie... https://forums.adobe.com/thread/1296540 <div class="jive-rendered-content"><p>For any of you out there that John Daigle has helped in some way. Today is John's birthday. So please join me in wshing John a VERY happy birthday!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Trust me. A finer individual you will seldom (if ever) have the joy of meeting and knowing!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Happy Birthday buddy!</p></div> Sun, 15 Sep 2013 14:47:07 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1296540 2013-09-15T14:47:07Z 1 year 2 months ago 3 2 0 Configuring RoboServer 9 for primary/secondary failover redundancy https://forums.adobe.com/thread/1288037 <div class="jive-rendered-content"><p>I am in the process of finalizing the configuration plan and pre-installation documentation for our RoboHelp Server 9 system. We've got 15 seats of RoboHelp 10 and that many content contributors working on four major product lines. The RoboServers (two) will be installed in Windows Azure using Wndows 7 VMs, SQL Server Express (which I believe we will outgrow), and the rest of the software requirements.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I really want us to configure ONCE for TWO servers such that one is the primary or master server and the other is the secondary or "slave" server. The secondary server will only come online if and when the first server fails or does not respond quickly enough; then I expect the second server to come online automatically and quickly.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Does Adobe support this scenario in the software or am I going to be doing some fancy coding/configuration in Windows or (worse still) in my applications that point to the RoboServers to serve help results?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Ideally, content creators would publish once and the new content would automatically mirror to the second server within minutes. I realize I may have do this as some sort of nightly batch job instead. I'm probably off in dreamland by now <span aria-label="Grin" class="emoticon-inline emoticon_grin" style="height:16px;width:16px;"></span> but I would really like to configure the primary server, tell it about the secondary, redundant server, and then have Adobe automatically duplicate all user-account information and other details to the redundant server without any additional instructions. I suspect this is all pie-in-the-sky and that I'm going to have to hand-manage everything on the two machines separately, though doing so is hardly what I would consider "enterprise class". I'm still an optimist and I'm hoping I can do this handholding without too much pain after the initial configuration push.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Anyone have any experience with such a scenario? The primary software product that we're supporting is considered an enterprise-class VHU (very high uptime) system and I'd really like to have the help system available just as many hours as the product itself.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>By the way, I'm sure you've gathered that I'm not a full-time IT person as some of the details are quite hazy to me. I'm a documentation manager and as I proposed this RoboServer as a solution to our publication and user-access-management problems, I'm tasked with developing the implementation planning documents. Our IT folks told me to buy two licenses so they can set up redundant servers without investigating if that was a supported configuration, and now I am trying to figure out how to make it work. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>I've reached out to Adobe Technical Support but they escalated my call and I won't get info from them until tomorrow. I learned late last week that we are the first group within RR Donnelley to implement RoboServer and Corporate IT is watching my project closely; if it does well, they will recommend it to other groups publishing using RoboHelp throughout the company. No pressure! <span aria-label="Shocked" class="emoticon_shocked emoticon-inline" style="height:16px;width:16px;"></span></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Many thanks,</p><p>Julia Ziobro</p><p>Documentation Manager, RR Donnelley & Sons</p></div> configuration rh9_server failover robohelp_server robohelp_server_9 redundancy feature_suggestions roboserver_9 Mon, 02 Sep 2013 22:39:56 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1288037 2013-09-02T22:39:56Z 1 year 2 months ago 3 2 0 can't get phrase search with quotations to produce any https://forums.adobe.com/thread/1265842 <div class="jive-rendered-content"><p>We are not getting any search results when we try a phrase search using quotations around the phrase. We are using RoboHelp 8 and RoboServer 8. I have tried 1 pane and 2 pane on both WebHelp, WebHelpPro, FlashHelp and FlashHelpPro with no successful results. It always reurns no results found. Any suggestions would be greatly appreciated.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Curt</p></div> Tue, 30 Jul 2013 17:55:46 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1265842 2013-07-30T17:55:46Z 1 year 3 months ago 4 3 0 Is anyone using RoboServer 9 on Microsoft Windows Azure? https://forums.adobe.com/thread/1260188 <div class="jive-rendered-content"><p>Paul at the pre-sales support line (800-833-6687) assured me that it would work fine, but I've seen no proof anywhere on the internet... and the Adobe.com searches he recommended don't help either.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Here's the environment:</p><p>12 writers publishing using RoboHelp 10</p><p>A big development team writing an application that runs on Microsoft SharePoint, hosted on Microsoft Azure</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Currently, I'm publishing regular Web Help and packaging it with the software releases, but that means update timing is unpredictable and out of my control. I would like the near-instant updating of help and would like to use the more modern FlashHelp Pro format.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I am also intrigued about the possibility of being able to co-locate username/password-protected help staging areas; that would be a big help to us as so many of our content contributors are not located in our office. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>We do want to restrict the primary help content to authenticated users of our software product; this could be done through:</p><p>- Windows credentials (OK)</p><p>- SharePoint permissions (ideal, since that's how the application itself is managed)</p><p>- RoboServer user accounts (unacceptable)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>The application is based on SharePoint 2010, Word 2010, and IE9, though it should also work in IE10 (I know that there are some RoboHelp 10 bugs to address for IE10. but my writers have applied these patches).</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Any real-world experience, good or bad, would be very much appreciated. I don't want to put my company through a big procurement exercise on the word of one pre-sales support guy without other evidence from folks making it work in the real world. :-)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks, </p><p>Julia</p></div> roboserver sharepoint azure robohelp_server robohelp_server_9 rh10 Mon, 22 Jul 2013 20:50:54 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1260188 2013-07-22T20:50:54Z 1 year 3 months ago 4 3 0 Configuration of RoboHelp Server 9 in Azure/SharePoint environment https://forums.adobe.com/thread/1260055 <div class="jive-rendered-content"><p>I have a number of questions about RoboHelp Server 9 and the documentation on the site and the support I've gotten so far have been poor. We are a pre-sales customer for this product, with dozens of RoboHelp 10 seats purchased (and an interest in more as we standardize our platform).</p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li style="text-align: start;">Does RoboHelp Server 9 interact with Microsoft SharePoint? Does it access/use SharePoint permissions?</li><li style="text-align: start;">Does RoboHelp Server 9 strictly require a server-based installation, or can it be hosted in the cloud, such as through Microsoft Windows Azure?</li><li style="text-align: start;">What does RoboHelp Server 9 provide me in terms of analytics and search that Google Custom Search and Google Analytics do not?</li><li style="text-align: start;">Does RoboHelp Server 9 support Internet Explorer 9/10? Only IE8 is listed, and our software product requires IE9 and supports IE10.</li><li style="text-align: start;">Does RoboHelp Server 9 support Microsoft SQLServer 2010?</li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks in advance,</p><p>Julia Ziobro</p><p>Documentation Manager</p><p>RR Donnelley</p></div> configuration robohelp creative_suite installation_on_a_server robohelp_server presale Mon, 22 Jul 2013 18:04:31 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1260055 2013-07-22T18:04:31Z 1 year 2 months ago 4 3 0 How many RoboHelp Server licences? https://forums.adobe.com/thread/1248022 <div class="jive-rendered-content"><p><span style="font-family: 'Calibri','sans-serif'; font-size: 11pt;">I'm hoping that someone can clarify for me whether </span><span style="font-family: 'Calibri','sans-serif'; font-size: 11pt;">multiple authors can publish to a single installation of RoboHelp Server 9 at the same time using RoboHelp 10? Adobe are telling me that I need 3 server licences to do this, which increases the cost significantly. I was under the impression that a single RoboHelp Server would facilitate a multi-author environment, across multiple Help systems.</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: 'Calibri','sans-serif'; font-size: 11pt;">Thanks</span></p><p><span style="font-family: 'Calibri','sans-serif'; font-size: 11pt;">Jonathan</span></p></div> Thu, 04 Jul 2013 14:49:45 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1248022 2013-07-04T14:49:45Z 1 year 4 months ago 5 4 0 Is there a way to have security with help without buying Roboserver? https://forums.adobe.com/thread/1237425 <div class="jive-rendered-content"><p>I'm on Robohelp 10, and I publish to Winhelp.  I have 11 different roles from which users can choose from a drop-down.  My managers would like to restrict access to certain of those roles to those people who are allowed to use certain functionality.  For example, my managers would like learning requestors to not be able to see the help and procedures for the system administrators.  We're willing to either set up usernames/passwords for all of our users (although that would be very cumbersome, involving hundreds of users) or tie access to the user's regular system log in that they use for everything else, which should automatically restrict their access in help (or so I would hope).  We do have Sharepoint, so if using Sharepoint security is an option, we would be willing to consider that.  Our preference is to use their existing access, as they already are broken into the same roles that the help I wrote for that system documents.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Is there any way to accomplish access control to certain roles WITHOUT having to buy Roboserver?</p></div> security password access username password_protection user_roles Thu, 20 Jun 2013 11:20:25 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1237425 2013-06-20T11:20:25Z 1 year 5 months ago 4 3 0 Two Reporting Questions https://forums.adobe.com/thread/1230373 <div class="jive-rendered-content"><p>I am running Rh Server 9, with Rh HTML 10.0.1.292.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Question 1: I see results when I look at the <em>Usage Statistics</em> and <em>Page Views </em>reports, but I have never seen <em>any</em> data in the <em>Pages Per Visit </em>report. Is there a known problem with this report? </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Question 2: Since the time that users began hitting our Help from Windows 8 machines, the OS report has begun showing results for Windows NT. Does Rh Server just not know what to do when it is accessed by this OS? I'm sure we don't really have users running our program and opening the Help from NT machines.</p><p style="min-height: 8pt; padding: 0px;"> </p><p><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-5398853-343310/Windows+NT+OS.jpg"><img alt="Windows NT OS.jpg" class="jive-image jive-image-thumbnail" height="255" onclick="" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5398853-343310/450-255/Windows+NT+OS.jpg" width="450"/></a></p></div> Tue, 11 Jun 2013 19:03:10 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1230373 2013-06-11T19:03:10Z 1 year 5 months ago 4 3 0 Increasing maxload "no report logging will be done" https://forums.adobe.com/thread/1226288 <div class="jive-rendered-content"><p>We are using RoboHelp Server 8, connected to a Microsoft SQL Server database. We are running into problems where we are exceeding the maximum possible connections. Here's the error returned in the log file:</p><p style="min-height: 8pt; padding: 0px;"> </p><blockquote class="jive-quote"><p>SEVERE: java.sql.SQLException: Maximum possible connections are open and all the connections are busy. Kindly review the "maxload" in the server.properties file and adjust it according to the expected load.</p><p>java.sql.SQLException: Maximum possible connections are open and all the connections are busy. Kindly review the "maxload" in the server.properties file and adjust it according to the expected load.</p><p>    at adobe.robohelp.server.SQLConnection.getConnection(SQLConnection.java:89)</p><p>    at adobe.robohelp.server.DatabaseManager.GetConnection(DatabaseManager.java:174)</p><p>    at adobe.robohelp.server.DatabaseManager.GetHelpProjectId(DatabaseManager.java:751)</p><p>    at adobe.robohelp.server.DatabaseManager.LogSolutionActionByIds(DatabaseManager.java:598)</p><p>    at adobe.robohelp.server.DatabaseManager.OnLogTopicRequest(DatabaseManager.java:1191)</p><p>    at adobe.robohelp.server.CSystemManager.doCommand(CSystemManager.java:231)</p><p>    at adobe.robohelp.server.HelpArea.doGet(HelpArea.java:62)</p><p>    at adobe.robohelp.server.AreaManager.doGet(AreaManager.java:79)</p><p>    at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:149)</p><p>    at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)</p><p>    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)</p><p>    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:290)</p><p>    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)</p><p>    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)</p><p>    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)</p><p>    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)</p><p>    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)</p><p>    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)</p><p>    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)</p><p>    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)</p><p>    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)</p><p>    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.ja va:602)</p><p>    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)</p><p>    at java.lang.Thread.run(Thread.java:662)</p></blockquote><p>However, when I open the server.properties file, I see this caveat, and I wonder if that means it will stop logging standard server logs, or stop recording usage statistics altogether (which kind of defeats the purpose of running RoboHelp Server): </p><blockquote class="jive-quote">#Specify maximum number of concurrent connections<br/>#This should be determined by the database used. <br/>#For a load higher than this number, no report logging will be done. <br/>maxload =  150 </blockquote><p>Does anyone know what increasing the maxload parameter does? Is there a maximum number for this parameter (i.e. 999)?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks,</p><p> Ed.</p></div> roboserver robohelp_server robohelp_server_8 Wed, 05 Jun 2013 16:16:21 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1226288 2013-06-05T16:16:21Z 1 year 5 months ago 4 3 0 Usage Statistics and Frequently Viewed Content Reports not updating https://forums.adobe.com/thread/1218784 <div class="jive-rendered-content"><p>Hi,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I am using the RoboServer version 8, we are updating to version 9 in the next month or so but I have found a problem.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I started trying to monitor usage of a second much smaller help system about a month ago. It contains about 10 captivate videos and does not have a TOC or a search instead it is a single topic page giving links to each video with a short description of each. Last week I put in a new video and a message was sent out to approx 2000 people saying that this video was now available to look at BUT the stats are coming back telling me that 15 users have accessed the site as a whole and only one has viewed the new video. Today I did some tests - I looked at about 12 oclock and it said 3 people had viewed the site today. I then accessed the site and the video from 3 different machines between 12 and 1pm and refreshed the reports BUT it still says only 3 people have viewed it and thinks they did it between midnight and 1am (this site is only accessable via shops or head office and they are both shut between 10pm and 6am) It also says nobody has looked at the new video today.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Please what am I doing wrong? Any ideas would really really help</p><p>Erika</p></div> reporting robohelp_server_8 Fri, 24 May 2013 14:56:14 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1218784 2013-05-24T14:56:14Z 1 year 5 months ago 2 1 0 Development Server? https://forums.adobe.com/thread/1211070 <div class="jive-rendered-content"><p>Hello,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I'm trying to see if there's any way to create a development environment for RoboHelp Server without creating a separate physical server. I have RoboHelp server configured through IIS and everything works fine, and as a test I've created two contexts: /help and /dev</p><p style="min-height: 8pt; padding: 0px;"> </p><p><span>I can access both contexts, for instance through </span><a class="jive-link-external-small" href="http://localhost/help/admin/" rel="nofollow" target="_blank">http://localhost/help/admin/</a><span> and </span><a class="jive-link-external-small" href="http://localhost/dev/admin/" rel="nofollow" target="_blank">http://localhost/dev/admin/</a><span> , however what I'd like to do is separate those contexts on to two difference websites on the same IIS server. Something like </span><a class="jive-link-external-small" href="http://help.mydomain.com/help/server" rel="nofollow" target="_blank">http://help.mydomain.com/help/server</a><span> and  </span><a class="jive-link-external-small" href="http://dev.mydomain.com/help/server" rel="nofollow" target="_blank">http://dev.mydomain.com/help/server</a><span>.</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Is this possible with a single IIS and Tomcat installation, or does it absolutely require a secondary development machine?</p></div> Mon, 13 May 2013 18:18:05 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1211070 2013-05-13T18:18:05Z 1 year 6 months ago 1 0 Formation of URLs https://forums.adobe.com/thread/1187835 <div class="jive-rendered-content"><p>I need to link from topics in one WebHelp Pro project (published on a Robo Server 9) to topics in another project published on the same server.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>When specifying the target of the hyperlinks, should I use the version of the URL that has contains escape characters in place of slashes, etc., or should I use the version that has the ascii characters?</p></div> Tue, 09 Apr 2013 09:42:42 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1187835 2013-04-09T09:42:42Z 1 year 7 months ago 5 4 0 User "Favorites" not displaying correctly under IE9 https://forums.adobe.com/thread/1183562 <div class="jive-rendered-content"><p>Hello,</p><p style="min-height: 8pt; padding: 0px;"> </p><p>This relates to WebHelp Pro output from RH10 published to the Robo Server 9 and accessed using IE9.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>When our users save favourite links to WebHelp Pro content pages, a link is saved. The link opens the correct *.htm page, however I note the following anomalies:</p><ol><li>The toolbar displayed is not the correct toolbar from the skin – it is a default toolbar that displays default buttons rather than the buttons we have specified in the skin. For example, it displays the default “Glossary” button even though we have NOT selected the glossary button for our output.</li><li>Even though the Favorite link seems to open the correct page, the displayed URL in the IE browser bar is not pointing to the correct page. Instead, it points to the default start page for the project.</li><li>The Search function does not work in the same way as it does when the project is open via the standard project URL. Some search terms produce no results, whereas they do produce results when the project is opened in the normal way.</li></ol><p style="min-height: 8pt; padding: 0px;"> </p><p>Can anyone suggest a fix?</p><p>Thanks,</p><p>Mike</p></div> Wed, 03 Apr 2013 04:27:15 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1183562 2013-04-03T04:27:15Z 1 year 7 months ago 1 0 Can we gather Multiscreen HTML5 stats with Robohelp Server? https://forums.adobe.com/thread/1175337 <div class="jive-rendered-content"><p>RH10</p><p>RHS9</p><p style="min-height: 8pt; padding: 0px;"> </p><p>A bit confused here, and not sure if this should be posted in the MultiscreenHTML5 forum too....</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I can publish our Help in FlashHelp Pro format, to our trial Robohelp Server, and gather stats from multiple workstations around the office. No problems there.</p><p>I can publish our Help in Multiscreen HTML5 format, to our web server and view it on multiple devices. It works.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Questions:</p><ul><li style="text-align: start;">Is it possible to gather stats at the Robohelp Server on the use of our Help when accessed via mobile devices (in Multiscreen HTML5 format)?</li><li style="text-align: start;">How? <span aria-label="Laugh" class="emoticon-inline emoticon_laugh" style="height:16px;width:16px;"></span></li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">When I build the Help in Multiscreen HTML5 format, I see there's an option to configure server settings in order to publish to <em>a </em>server. It's occurred to me that these settings refer to our web server - not the Robohelp Server. Is this the case?</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">Assuming this is the case, I imagine there may be a way for our Systems Admin people to monitor the use of our Help on mobile devices, tracking topics hits, search terms and so forth. However, it doesn't make sense for us to use a customised system like that for HTML5 access on the one hand, and Robohelp Server for the 'Desktop' access on the other. We need <em>one </em>system to gather <em>all </em>stats, preferably Robohelp Server. If we can't gather HTML5 stats via Robohelp Server, it may be the deal breaker re purchasing it once our trial version has expired.</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">Any ideas or alternate solutions out there?</p></div> Fri, 22 Mar 2013 03:27:47 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1175337 2013-03-22T03:27:47Z 1 year 8 months ago 4 3 0 Is RoboHelp Server the solution for us? https://forums.adobe.com/thread/1151771 <div class="jive-rendered-content"><p>Hi all,</p><p>I'm trying to figure out whether RH Server is the solution for us. I've seen a few similar posts in the forums, but none that really answer my specific questions. I'm hoping for feedback from someone with experience in RH Server, who is perhaps in a similar situation to us.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>We are a software development company, creating desktop software for PCs. We have three main applications, and approximately 20,000 users. I am the company's (only) Tech Writer.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Currently I provide documentation (user guides) to our clients in the form of the good ol' CHM file. I develop these in RH8. Each of our applications is bundled with an installed CHM file which users access by pressing F1. I'm sure you're all familiar with this process. Our users run our software on their own systems, completely independent<span style="font-size: 12.0pt; font-family: 'Times New Roman','serif';"> </span>of us - there's no connection to us whatsoever. However, they all have Internet access, as it's a requirement for them to be able to use certain functionality within our applications. <em>Hold that thought.</em></p><p style="min-height: 8pt; padding: 0px;"> </p><p>I also write Knowledge Base Articles in MS Word, as PDFs, which users access via our web site. Internal to our organisation, I provide KBAs and other such material for our Technical Support staff. These aren't available/accessible to the public. I write these in Word because they need to be sent around to a team of reviewers from time-to-time, and whilstI'm the only person with RH installed, <em>everyone </em>has Word.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>What I'm hoping to achieve with RH Server is this:</p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li style="text-align: start;"><strong>Do away with the old CHM files that our users have.</strong> They're just awful. I'm hoping that in future, when our users press F1 from within our applications, they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp. Forgive my ignorance if I've used incorrect terminology. That way they'll always be reading the latest Help content, live, online, instead of what I wrote last time we sent a product update out. I imagine our programmers will have to edit the functionality behind the action of our users pressing F1 in our applications. Has anyone done this? Are there any issues we should be aware of? What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected? Has anyone done this with a similar number of users to us? We could well have 100s of users trying to access the system simultaneously.<br/><br/></li><li style="text-align: start;"><strong>Gather feedback from users.</strong> From what I understand, we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users. Can anyone give me feedback on their experiences with this? Any tips/hints/issues I need to be aware of? Is it possible for us to determine which users accessed which content? Remember, the idea is that users should be able to access this content by pressing F1 - I don't want them to have to sign in every time they need to access our Help system - it should be seamless to them. So, I'm wondering how it would be possible to track user usage without making them sign in. This is important to us because some of our content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.<br/><br/></li><li style="text-align: start;"><strong>Host our internal documentation on the same server as our public documentation</strong>. Is it possible to host all of our internal, private documentation on the same RH Server, making it available to our Tech Support team (and other internal teams) only? I imagine we could do this by password-protecting it, but I want to ensure that the public don't even know it exists. ...and our Tech Support people would not be impressed with having to sign in every time they wanted to access their Knowledge Base. Any tips here regarding locking down / restricting access to content?</li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;"><strong>A quick note about collaboration</strong>:</p><p style="text-align: start;">Currently, although the Help menus are developed in RH, the KBAs and other PDF documents are written in MS Word. I send them around to a team of reviewers who add their comments/edits and send them back to me. From what I understand, this is something I can do with RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing. Have I understood this correctly? Does RH Server play a part in this process? Can I use RH Server's feedback capabilities as a mechanism for my review team to make edits/comments? I guess I'm trying to get an understanding of how sophisticated the RH Server feedback system is. If I can use RH Server to have the team read/review documents, it'll save me having to manage a bunch of Word documents that I email them. It'll also minimise the chance that a redundant document gets distributed by mistake - something that can occur because people use their locally-saved documents I emailed them earlier, instead of the finals.</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">Thank you.</p></div> Tue, 12 Feb 2013 01:41:44 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1151771 2013-02-12T01:41:44Z 1 year 9 months ago 5 4 0 Upgrade from RoboServer 8 to 9 https://forums.adobe.com/thread/1112923 <div class="jive-rendered-content"><p>I've been asked to provide upgrade instructions from RoboServer 8 to RoboServer 9 for my IT department. Adobe has instructions for installing RoboServer 9 fresh, but I can only find this one topic on migrating data: </p><p><a class="jive-link-external-small" href="http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WSbe3e657580667f14-a060fa912c5da67e0a-8000.html" rel="nofollow">http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WSbe3e657580667f14-a060fa912c5da67e0a- 8000.html</a>. Is it as simple as uninstalling v8, installing v9 fresh, then migrating the data? Any tips or documented steps would be appreciated.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks.</p></div> robohelp_server robohelp_server_9 robohelp_server_8 upgrade migrate Mon, 10 Dec 2012 20:03:25 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1112923 2012-12-10T20:03:25Z 1 year 11 months ago 7 6 0 Searching within external documents https://forums.adobe.com/thread/1111473 <div class="jive-rendered-content"><p>I used to work with RoboHelp Server in the past, but it's too long time ago...</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Does RoboHelp Server allow to perform searches within documents (.pdf, .doc, etc.) that are stored outside of the RoboHelp project (not included as baggage files) and only linked to the project using a link in the TOC?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>If it's the case, can it search within documents that are stored in document management systems (like Livelink or SharePoint)?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thank you!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Martin</p></div> search-ability rh9_server rh10 Fri, 07 Dec 2012 14:35:11 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1111473 2012-12-07T14:35:11Z 1 year 11 months ago 3 2 0 RoboHelp Server 9 Crashes Periodically https://forums.adobe.com/thread/1111106 <div class="jive-rendered-content"><p>I am using RoboHelp Server 9 to allow users of RoboHelp HTML v9 to publish too.  There has been nothing but problems with the server component since the beginning of time.  Basically all functionallity of the server works as described except for the fact it crashs periodically throughout the day.  Below I will describe with detailed explination of my setup here...</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Also, the problems only appears during the day when load on the server is greater than in the evening.  The server will run all night without load just fine, but in the morning 45 minutes into the day it goes unresponsive... :-(</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Operating System Specifications:</p><p>Windows 2008 Server R2 64bit</p><p>16GB Memory</p><p>Java v1.6.0_37 64bit</p><p>Tomcat v7 64bit</p><p>Oracle Database Enterprise 64bit</p><p>Adobe RoboHelp Server 64bit</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Tomcat server seems to run OK for 60-90 minutes and then starts to hang and become unresponsive.  After a lot of stopping and starting the Tomcat service for weeks I started to use JConsole to monitor the Tomcat service.  It seems that the problem is geared around the fact that the Java processes spawn numerous threads over time and does properly kill them off after usage (see graph below).</p><p style="min-height: 8pt; padding: 0px;"> </p><p><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-4902187-260797/threads_hang.jpg"><img alt="threads_hang.jpg" class="jive-image jive-image-thumbnail" height="192" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-4902187-260797/450-192/threads_hang.jpg" width="450"/></a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>If you look at any of the randomly spawned threads its current state is the following...</p><p style="min-height: 8pt; padding: 0px;"> </p><pre class="plain" name="code">Name: http-bio-80-exec-305 State: WAITING on java.util.concurrent.locks.ReentrantReadWriteLock$NonfairSync@72a0009d Total blocked: 0  Total waited: 1 Stack trace: sun.misc.Unsafe.park(Native Method) java.util.concurrent.locks.LockSupport.park(Unknown Source) java.util.concurrent.locks.AbstractQueuedSynchronizer.parkAndCheckInterrupt(Unknown Source) java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireShared(Unknown Source) java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireShared(Unknown Source) java.util.concurrent.locks.ReentrantReadWriteLock$ReadLock.lock(Unknown Source) adobe.robohelp.server.BrowserPool.getBrowser(BrowserPool.java:798) adobe.robohelp.server.ServerData.getBrowser(ServerData.java:294) adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:133) javax.servlet.http.HttpServlet.service(HttpServlet.java:621) javax.servlet.http.HttpServlet.service(HttpServlet.java:728) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:931) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407) org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1004) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)    - locked org.apache.tomcat.util.net.SocketWrapper@7c5cf550 java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) java.lang.Thread.run(Unknown Source) </pre><div style="display:none;"></div><p style="min-height: 8pt; padding: 0px;"> </p><p>Google turns up some information about '<span style="background-color: #ffffff;">java.util.concurrent.locks.ReentrantReadWriteLock$NonfairSync</span>' problems.  The general consensus is to use '<strong>-XX:+UseMembar</strong>' as a runtime argument.  I tried this and didnt notice any improvement. :-(</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Another thing I tried was to increase the size of the <strong>maxThreads </strong>to 400 and 500 respectively.  Seeing no change in performance with either setting.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Looking in the logs after a given crash produces NO EXCEPTIONS or other informational error relating to why it crashed.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Whats really got me confused is why the entire Tomcat service becomes unresponsive and not just the RoboHelp contexts in particualr?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>----------------------</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Just so we are clear and I don't want people to chasing a Tomcat v7 only issue, but I have tried the exact same setup with Tomcat v6 and expierence the same types of crashes throughout the day.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Any help or suggestions will be appreiceated!!!</p></div> roboserver server crash robohelp reboot robohelp_9 exception thread threads rh9_server robohelp_server index_crashing Thu, 06 Dec 2012 20:59:51 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1111106 2012-12-06T20:59:51Z 1 year 2 months ago 5 4 0 Publishing to RoboHelp Server fom 'normal' Robohelp https://forums.adobe.com/thread/1107472 <div class="jive-rendered-content"><p>Hi,</p><p>a basic question. From my understanding, once RoboHelp Server is running on one system and a Server has been configured, I can also use the WebHelp Pro output of the normal Robohelp version to publish projects to it. Is this correct?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>The help of RH Server says:</p><p>"In the WebHelp Pro Publish dialog box, click Next to go to the server selection screen."</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I do not have this dialog in Robohelp 10. The normal Webhelp SSL provides the 'Publish' tab but the WebHelp pro SSL does not. Clicking Next only opens a few settings for search options etc. What am I missing? Or can I enter the <a class="jive-link-external-small" href="/servername:port/robohelp/server" rel="nofollow">http://servername:port/robohelp/server</a> syntax in the normal output folder field?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Robert</p></div> Fri, 30 Nov 2012 09:13:03 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1107472 2012-11-30T09:13:03Z 1 year 11 months ago 1 0 Context Sensitive Help Opens Multiple Tabs in Browser https://forums.adobe.com/thread/1092797 <div class="jive-rendered-content"><p>Hello,</p><p>I am using RH 9 with RH 9 Server and testing our context sensitive help mapping.  The mappings appears successful, however, the correct topic opens in 3 separate tabs inside IE9.    </p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">The first of the three tabs state: "<span style="text-decoration: underline;">The help page you are looking for can be found at <a class="jive-link-external-small" href="http://help.perfect.com/robohelp/server?%26area%3DPerfectProcure%26rtype%3Diefrm%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DCOP%7CCOP%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2FPerfectProcure%2Fprojects%2FCOP%2FGetting_Started%2FUser_Profile%2FDelegation.htm%26ctxid%3D4%26project%3DCOP" rel="nofollow">here</a></span>. "(If I click this link, it too will open the correct topic).</span></li><li><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">The other two tabs open the topic correctly.</span></li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">Why the redundancy?  </span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">I am using a two-pane Window with Default Browser Settings checked.  I am using a skin (Chrisi) with  Contents, Search, Index, and Glossary enabled.</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">I have no issue with how it is displayed only that it opens 3 tabs every time.</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">I have looked through the forums and read through Grainge.org.</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">Any guidance is most appreciated.</span></p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;">Thanks,</span></p><p><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt;"><br/>Julie</span></p></div> Fri, 02 Nov 2012 20:27:00 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1092797 2012-11-02T20:27:00Z 1 year 11 months ago 7 6 0 Two RH Server 9 problems (problems in published project) https://forums.adobe.com/thread/1091854 <div class="jive-rendered-content"><p>The major problem: When I generate the project everything looks fine but after it is published to RH Server 9 all keywords in Index are missing...?</p><p>The minor problem: The background image I have chosen for Label Region in the Skin Editor doesn't show in the published project on RH Server 9. Why?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>                                      Generated project                                                                                           Project published to RH Server 9</p><p><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-4815440-249917/Generated.jpg"><img alt="Generated.jpg" class="jive-image" height="311" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-4815440-249917/Generated.jpg" width="356"/></a><a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-4815440-249918/Published.jpg"><img alt="Published.jpg" class="jive-image" height="311" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-4815440-249918/Published.jpg" width="356"/></a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>The rest of the project (Search, Glossary, .htt-files, links etc.) is what I want it to be.</p></div> index_crashing skin_editor Thu, 01 Nov 2012 09:59:09 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1091854 2012-11-01T09:59:09Z 1 year 11 months ago 14 13 0 External link in TOC item cannot be changed, it keeps returning to previous link https://forums.adobe.com/thread/1084649 <div class="jive-rendered-content"><p>I am using RoboHelp 9 WebHelp Pro publishing to RoboHelp Server 9. I just imported an existing project (and went through the upgrade process) and am now trying to make some changes to my project prior to publishing. One of these changes is to change the hyperlink  / file path to a TOC item. For some reason I can make the change, however when I try to accept it and publish, the path returns to the original path. I am unable to change this path to a new one. Does anyone know of a solution? </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Does anyone know if this may be related to my other issue with this project where turning the Search option for Context off is not being applied ?  (see: <span style="color: #1f497d;"><a class="jive-link-message-small" data-containerId="2271" data-containerType="14" data-objectId="4743109" data-objectType="2" href="https://forums.adobe.com/message/4743109#4743109">http://forums.adobe.com/message/4743109</a></span>)</p></div> Thu, 18 Oct 2012 19:54:54 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1084649 2012-10-18T19:54:54Z 2 years 4 weeks ago 2 1 0 RoboServer 9 NewB - 1st Install https://forums.adobe.com/thread/1079199 <div class="jive-rendered-content"><p>Looking for any guidance, tips, warnings for a 1st time installer/installation of RoboServer.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Installation is going onto an existing Windows SBS 2008 R2 server with only 3 to 6 users so according to the system requirements I need:</p><p>Java JDK 6 or later - <strong>Can I install the latest version? If not which version?</strong></p><p>Apache Tomcat 6.0.14 or later - <strong>Can I install the latest version? If not which version?</strong></p><p>Oracle Database 9i, 10g, or 11g - <strong>Can I install the latest version? If not which version? Can the Oracle Express database be used?</strong></p><p>IIS or Apache webserver - <strong>Any preference and why?</strong></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Additional notes: </p><p>We wish to have a development and a demo area for projects.</p><p>I am new to both RoboHelp and RoboServer and will not be working with either beyond the setup and configuration.</p><p>RoboHelp has been in use by one individual in a standalone workstation install.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>TIA for any assistance.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Dave</p></div> roboserver installation rh9_server robohelp_server Tue, 09 Oct 2012 12:39:44 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1079199 2012-10-09T12:39:44Z 2 years 1 month ago 5 4 0 Why will my context search setting not turn off when set to "off" in RH9? https://forums.adobe.com/thread/1073272 <div class="jive-rendered-content"><p>I am currently using RH9, publishing to RHS9 using Webhelp output. When I turn my search context setting to "off', it's not taking effect in my published results. I keep getting the context information in my search results, though not in all of them. Anyone know how I can get this setting to turn off and stay off?</p></div> Thu, 27 Sep 2012 20:21:20 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1073272 2012-09-27T20:21:20Z 2 years 2 months ago 4 3 0