Adobe Community : Unanswered Discussions - WinHelp

Does RoboHelp 11 deal with winhelp?

forums_noreply@adobe.com — Sun, 06 Apr 2014 15:16:35 GMT

I need to know whether RoboHelp 10 can deal with old win help projects (,hpj) and their output files (.hlp) because i have so many help files in this format and i need to upgrade robohelp version from RoboHelp 6 to RoboHelp 11 and i want to make sure it will open (.hpj) files and convert (.hlp) files to (chm) or webhelp .. one more inquiry; how many users are allowed to use RoboHelp 11 License at a time? My current version (6) allows 3 users, so i need to know about RoboHelp 11, but unfortunately their helpdesk did not answer me nor could i talk to the sales team on phone.

Thanks

After Generating a WinHelp File (*.chm) in RH 10 My Index and Search Index functions are disabled

forums_noreply@adobe.com — Wed, 27 Nov 2013 04:57:13 GMT

Hi Folks,

I am importing a Technical Document written in MS Word 07 into RoboHelp 10 and appear to be missing a step. After I generate the WinHelp FIle everything looks great however the Index Links and the Search Feature in the *.CHM file point only to the main page. The Toc Links work just fine. I have generated an index using the "Smart Index" wizard and It shows the Links pointing to the Project Home page. When I try to click on one of the generated index links they all point to the "home" page. The Search feature does not work at all.

I am new to RH 10 and I know I am missing something. Can someone show me what that may be?

Thanks in Advance and Happy Thanksgiving and Holidays.

William Hazen

Web link from winhelp does not work in Windows 7

forums_noreply@adobe.com — Wed, 09 May 2012 20:18:08 GMT

I have a WinHelp project that is developed and compiled on an XP box using RoboHelp 8. The .hlp runs fine in Windows 7, except for the links to websites (HTML Jumps, to use the RH vernacular). The links work on XP.

Any ideas?

Thanks,

Walt

Signing .hlp files

forums_noreply@adobe.com — Mon, 14 Nov 2011 14:49:09 GMT

Is it possible to digitally sign a .hlp file? We would like to avoid getting an “Unknown Publisher” message when we open a .hlp file from a network share.

Thanks!

Unable to display graphic

forums_noreply@adobe.com — Mon, 19 Jul 2010 14:08:35 GMT

I am using Robohelp for Word v8, and after I compile the project the image will not display. I generated a .shg image, and this displays when I compile the projuect, but if I add a hot spot to the image I get an error message saying "Unable to display graphic" where the image is supposed to be. I have the updated ImageAPI.dll file so the hotspot would remember the link, but the image would display with multiple hotspots before the update it would not remember the topic linked to the hotspot. When I updated the .dll file and add a hotspot to the graphic, it will not show up. Did I miss a setting that I needed to update with the new ImageAPI.dll file? Any help would be appreciated. Thank you.

"access unnamed file" error; search tab not working on Citrix

forums_noreply@adobe.com — Thu, 27 May 2010 17:33:34 GMT

Hi folks,

We have a WebHelp project and a WinHelp version of the same project, generated in RoboHelp 8 and we're having some weird problems with it.

Problem 1: When the WinHelp project is viewed via a Citrix server, the full text search tab comes up blank gray. When the project is run locally it works fine. Anyone had experience with this or have any idea what it would take to solve it?

Problem 2: When you select one particular menu item from the app (others work), it does not launch the help. Instead you get the following error:

Release of product is imminent. Gloom abounds. Has anyone seen this before? Can you help? Thanks.-Sandy

Will WinHelp run on a 64-bit Windows 7 machine?

forums_noreply@adobe.com — Mon, 24 May 2010 21:42:06 GMT

We have a client who cannot run our WinHelp products on a 64-bit Windows 7 system. The Microsoft Knowledgebase article provides the WinHlp32 engine download but there no mention of whether this same engine will work on a 64-bit W7 system.

Does anyone have any experience of this?

As a footnote, we have another client who successfully runs the winhelp engine on a 64-bit XP system

TOC flashes inconsistenly

forums_noreply@adobe.com — Wed, 05 May 2010 07:48:18 GMT

I am building a WinHelp help files for an application. I am using RoboHelp for Word version 7.

When the user click the Browse Sequence button (Next and Previous) to toggle between topcis. The TOC at the left pane flashes. I reckon that this happens because it is highlighting the topic title accordingly. But, it seems very inconsistent because sometimes the highlight will just go down the topics smoothly and at other times, the TOC seems to flash (dissapear and appear quickly) to refresh itself.

I am posting here hoping that someone may have a solution to this.

Thank you.

Help Jumps and Bullet Colours

forums_noreply@adobe.com — Mon, 15 Mar 2010 19:14:42 GMT

I have two problems that may or may not be related to each other. The first is that I have several topics with bullet lists. The bullets are supposed to be blue, but after being compiled, there are some that are blue, and some that are black. In general, the bullets that are black have a jump inserted (I have tried taking out the jump, and the bullet goes back to blue). Any suggestions on what caused this and what I can do to keep all bullets blue?

Also, when I select text to insert a jump, and right-click, I no longer get the option to insert a jump, and the RoboHelp tab in Word does not give me this option. Any insight into this?

Thanks

Hide Search Tab

forums_noreply@adobe.com — Fri, 30 Oct 2009 00:32:16 GMT

Is there a way to suppress the display of the Search tab in a WinHelp 2000 project? I'm using RH 7.0 for Word.

Winhelp Problem - RoboHelp received Word error 24 message.

forums_noreply@adobe.com — Tue, 27 Oct 2009 20:36:47 GMT

I am working with a Winhelp project in Robohelp 8. I am not sure what version was used to create it. I need to fix some help jumps but I keep getting the following message: RoboHelp received Word error 24. If you continue to get this error, contact Adobe Systems for technical support." I also get the same message if I double-click on any topic.

Thanks.

What controls the index and search panes in RoboHelp 5?

forums_noreply@adobe.com — Mon, 19 Oct 2009 19:05:07 GMT

I'm using RoboHelp 5 and need to know what controls the index and search panes. Is there a specific file that controls 1 or both?

RoboHelp rtf converter cannot be found

forums_noreply@adobe.com — Sat, 03 Oct 2009 01:17:23 GMT

I have just installed Adobe RoboHelp 8 for Word, and am getting the above-mentioned message when trying to save MS-Word file.

Have performed "Repair" ... no luck.

Any ideas greatly appreciated.

MBH

Using RoboHelp as a link on a Webpage

forums_noreply@adobe.com — Mon, 06 Apr 2009 17:38:33 GMT

Has anyone used a link to RoboHELP CHM file on a Web page. I wanted to update FAQs and though RoboHelp would be the best way to do that. I've always used it as a button on an application but not as a link on a menu on a Web page.

Thanks Rich

Setting Focus back to calling window

forums_noreply@adobe.com — Mon, 01 Dec 2008 05:45:54 GMT

Hi,
Please suggest me some solution for following issue.

I created CHM file using RoboHelp 7.02 version. I could lauch this CHM file from my C# application, after closing the CHM file the focus is not set back to the C# application window. I tried similar procedure with the file created using Micorsoft HTML Help SDK, this scenario is working correctly.
Is there any setup that we should do in RoboHelp Project, such that the focus could be set the calling application window.

Thanks in advance.

With regards,
Rajeshrv.

Help Jumps Converting to Popups - HELP!

forums_noreply@adobe.com — Fri, 13 Jun 2008 16:14:31 GMT

Major issue here. I am maintaining a large, nearly 15-year old help system that has thousands of topics and links, and nearly 30 different source Word/RTF files. Suddenly, with no intentional changes whatsoever to my system or the source files, when I compile the project, the jumps that take the user to a different topic are converted to popup links in an entire document, and all of its constituent topics. What is worse is that this behavior is capricious; in some of the documents, when I check their properties, it says the links are popups, but to not compile as such, in other documents, when I check their properties, it says the links are popups, and they do compile as popups.

Here's what I have done and figured out so far: (1) I have checked the styles of the offending links. It seems that a single underlined word compiles as a popup link, and a double-underlined word compiles as a regular jump to a new topic, (2) The offending styles -- and there are dozens per document, thanks to numerous authors over the years and Word's lame handling of styles -- when changed back to the correct style, sometimes keep their style, other times revert back to the wrong style.

I am at wit's end. Does anyone know what to do? Changing to another help platform is not an option.

Table border and shading disappear when generating to WinHelp 2000

forums_noreply@adobe.com — Mon, 21 Apr 2008 15:57:42 GMT

Table border and shading disappear when generating to WinHelp 2000

Is that normal?

robohelp rtf converter cannot be found

forums_noreply@adobe.com — Tue, 01 Apr 2008 16:34:30 GMT

Hi. I'm using Word 2003, SP2 and RoboHelp for Word x5.01, build 606 to edit a previous winhelp project, and when I try to save the document I get a RoboHelp dialog box advising, "The product is not installed correctly. The RoboHelp RTF converter cannot be found." I can't seem to find any info on this. Any ideas (as Word will not let me save my changes).

Also, I got Word error 1057 (outta nowhere), but was able to circumvent with this knowledgebase article.

Bookmarks not working when used in TOC

forums_noreply@adobe.com — Mon, 31 Mar 2008 21:12:26 GMT

Does the WinHelp .chm file format not support Bookmarks in the TOC? I get the error message "This program cannot display the web page"?
Don't see this mention in the bookmark page in the Robohelp help.

RH6 Updating a WinHelp File

forums_noreply@adobe.com — Tue, 10 Jul 2007 13:23:50 GMT

It has been a very, very long time since I updated a Winelp file. Oh, but how I remember those green images that look like a hole in the wall:(

All of the SHG images are there and can be opened with the image editor; however, none of them show up in the Help file...only the green image. I can't remember what causes that, and I don't want to spend a lot of time on this project, so does anyone remember how to fix it. I've even tried inserting new bmp images into the file and they do the same thing.

Help!

Two windows in .hlp output

forums_noreply@adobe.com — Thu, 12 Apr 2007 11:19:06 GMT

Have been testing the Demo version of RH 6 on an existing help project. When I view the output, the contents are displayed in one window and when you click to open up a topic, the topics are displayed on another window. So I have one Window with the Contents, Index, and Find tabs and when you open a topic it is displayed in a new window. How do you configure it so that the output is just in one window?

link to a second help file

forums_noreply@adobe.com — Thu, 08 Mar 2007 17:49:34 GMT

I'm distributing a CD with two help files (.chm). At the end of the primary file I would like to offer a link to a larger help file that is also on the CD. How is that done?

Duplicate sets of help files in Contents

forums_noreply@adobe.com — Wed, 07 Feb 2007 22:20:17 GMT

I'm using RH 4x.1 on Windows XP platform, and have been for several years.
I have a set of individual help files (87 of them) for which I created a master project. I added, via File > New > External CNT File, all of the Individual .CNT to the TOC of the master project. I also combined the indexes via right-click on the primary layout (WinHelp 4) > Properties > Contents > Files included in Index. I also designated the master project as the Master CNT. I compiled the master project.
Problem: When I open the help, as a user would, and get the Help Topics: <project name> window, I get the entire set of individual help files (as I should), represented as books, from which I can open any one book and get the contents of that file, BUT the entire set is repeated 9 times within the Help Topics: window!! as in, A - Z, A - Z, A - Z, etc. One file in particulary is actually repeated more.

I've done this before with other projects and had no trouble. In fact, I checked all of the settings on the projects that work against this one and can find nothing different. Why is the set of help files repeating? I really can't release this until it's fixed. All content appears to be present, I get no errors, nothing in the build process (of the master project) indicated I did something wrong. I should mention that I'm storing all projects in Visual Source Safe, and check them out as needed, but this is not a new process to me.
Anyone?
-david

WinHelp 2000 or WinHelp 4

forums_noreply@adobe.com — Fri, 13 Oct 2006 13:28:35 GMT

Can I ask what the differences are between WinHelp 2000 and WinHelp 4? Both are designed for using RTF for Win 32 and their overviews appear very similar - except that WinHelp 2000 output consists of 3 files (an additional .dll)

I am developing using RoboHelp5.02, Word 2003, PC, WinXP - producing in house for similar.

Closing one help file closes another

forums_noreply@adobe.com — Fri, 21 Jul 2006 09:50:23 GMT

Hi y'all, I've searched and searched for an answer to this so I hope someone can help.
I want to create a small floating window that acts as an 'always on top' menu with links to a full-screen help file. I want the user to be able to close the full screen help file, leaving the small window open. Oh, and this menu window is to be initially called from the full-screen window by user request, but once open it should stay open until specifically closed by the user.
I'm starting with the assumption that this requires two separate help files - right?
Trouble is, when the user closes the full-screen help file, the menu help file closes with it. If anyone knows how to prevent this, I'd be very grateful.

Topic reference number in error Wizard

forums_noreply@adobe.com — Wed, 05 Jul 2006 11:57:45 GMT

When generating in WinHelp, the Error Wizard displays messages such as -
quote
Warning - HC3025: Topic #123 of helpfile.rtf: Jump to undefined Topic ID: "Help Topic"
unquote
The nature of the problem and its location are usually fairly obvious, so no problem there. But - where is that does that Topic reference number (e.g. Topic #123) come from and where is it shown/used apart from here? It's not user-allocated, it's not shown in the Topic Properties dialog, it's not 'hidden' text and it does not always reflect the Topic's actual sequential position in the .DOC. So is it user-accessible? Am I missing something obvious?

This an oddity that I have noted for years, through all my various combinations of OS/Word/RH (currently fully-updated XP/2003/X5.02). It's an irritation rather than a problem, of course. Has someone an answer, please?!

Brian (UK)

Winhelp Index

forums_noreply@adobe.com — Wed, 07 Jun 2006 11:51:05 GMT

I just recompiled a Winhelp file (after a Microsoft windows update) and now when I click the index tab, my help file crashes. Any ideas?