Adobe Community : Unanswered Discussions - WebHelp

Need a sample RH11 Webhelp output with categories and browse sequences...

forums_noreply@adobe.com — Thu, 13 Nov 2014 19:20:33 GMT

I'm looking to test a plugin (of sorts) with any RH 11 Webhelp output that uses categories and browse sequences. A generated Webhelp output of the Salesbuilder 2 sample project would suffice. I just don't want to buy another version of RH for one test.

If someone could post a zipped file of the output somewhere, or send it to the email address on my profile, that would be extraordinarily helpful.

Thanks,

Roger N.

WebHelp generated in RH11 causes errors in Google Translate.

forums_noreply@adobe.com — Tue, 11 Nov 2014 23:06:59 GMT

I have a WebHelp system that I originally generated in RH9. Pages from that generated output seem to do fine when I use translate.google.com to translate them, regardless of browser. However, I've subsequently upgraded to RH11, and now the new generated output causes problems in some browsers. Specifically, the error message in Firefox (v. 33.0.3) is "Error: Permission denied to access property 'whname'," pointing to line 10 in whproxy.js. Chrome (38.0.2125.111m) gives the following error message, pointing to the same line in the same file: "Uncaught SecurityError: Blocked a frame with origin "http://translate.googleusercontent.com" from accessing a frame with origin "http://translate.google.com". Protocols, domains, and ports must match."

For what it's worth, here's the function it's talking about, from RH11's generated whproxy.js:

function getStubPage_inter(wCurrent) {

if (null == wCurrent.parent || wCurrent.parent == wCurrent)

return null;

if (typeof (wCurrent.parent.whname) == "string" && "wh_stub" == wCurrent.parent.whname)

return wCurrent.parent;

else {

if (wCurrent.parent.frames.length != 0 && wCurrent.parent != wCurrent)

return getStubPage_inter(wCurrent.parent);

else

return null;

}

I'm so unfamiliar with JavaScript that I can't make heads or tails of this, and I haven't had any successful suggestions from within my company. One developer suggested that I should take the whproxy.js that was generated by RH9 and stick that into my generated output, since doing so solves the problem. I'm a bit hesitant to do that, as I figure that there might actually be reasons for the (MANY) differences between the two versions and I'm uncertain what I'll break or lose by using an old version of the file. I'm hoping that somebody here might be able to enlighten me as to possible consequences of such an action, or possible workarounds, or anything else of interest. (And please, no commentary on the relative value of using Google Translate. It wasn't my decision, I just build the help! :-) )

Thanks,

Melinda

Bookmarks in Dropdown Text Not Working in RH10

forums_noreply@adobe.com — Fri, 07 Nov 2014 14:33:27 GMT

I have seen several posts about bookmarks in dropdown text, but can't find anything specific to what's happening in RH10 - other than someone got it to work... but yet it isn't working for me. If there's a post that speaks directly to the issue, can you please point me to that discussion. I'm so sorry for posting if there is already an answer floating around out there.

In the meantime: I know I have done this with a competitor's HAT, but wondering how to set it up to work or if it's possible. I have information in dd text that contains a bookmark that is referenced in other places (outside the dd and perhaps outside the actual topic). But it's not opening the drop down text... in fact, it's not even being recognized. I see the bookmark in the Project Manager pod, but if I view my build Webhelp project and click on the link that should take me to the dd information, nothing happens. Not only does it NOT open the dropdown text, it doesn't even take me to the dropdown hotspot.

Is there a way to get the dd text to automatically open when the reference link is clicked? AGAIN, my apologies if this is already posted - and yep, I even looked on Peter's site and couldn't find this specific info.

Thanks!

Map ID call in RH11

forums_noreply@adobe.com — Fri, 07 Nov 2014 14:13:42 GMT

I have been using RH7 and Map IDs. I have upgraded to RH11, but I cannot figure out how to get my Map IDs to work. In RH7 it was a simple URL call, .../roboapi.asp?Context=Map ID What would the call be in RH11?

Why is the merge parent creating folders for and publishing all the contents of the child projects?

forums_noreply@adobe.com — Wed, 05 Nov 2014 04:56:15 GMT

Hello again,

I'm using RH10 under TFS. Previously when I published my merged project, parent and two child projects, once I published the parent, the published file structure was Parent/mergedProjects/Child 1 and Parent/mergedProjects/Child 2 (note the spaces: my xpj files are called Child 1.xpj and Child 2.xpj). I have been berated for having fragile links (my only excuse is I'm completely self taught with anything web and RH based) and am trying to get rid of the spaces, so I changed the publish path in the two child projects to not have any spaces, thought that would do it. I do what I've learned here (thanks, Peter!) and publish my parent, then each of the child projects. The problem is that the parent is publishing both child projects at the same time and publishing an old version of the project without my latest changes, with the wrong folder names. I'm very frustrated. I think it has to do with the fact that my .xpj files have spaces in them and that's where it's taking the folder names from when I define the two child projects in the parent TOC. If, during that process, I pick the Child 1.xpj file and then where it says Project Name, I enter Child1, it then creates three folders under mergedProject: Child 1, Child 2 and Child1.

Why is the parent publishing all this old stuff? As far as I know, it should only be publishing itself and setting up the mergedProject folder so that I can publish the child projects which then create their own folders during the publish, if they don't exist before.

If it is the .xpj that is used as the name of the mergedProject child folder, can I rename that file so there are no spaces in it? Project is under TFS version control and the documentation here says I can't if it is under version control. Again, if that's the issue, can I just remove it from version control and then rename the project in order to change the .xpj file name?

Thanks.

Helen

Is there a way to make tab groups be remembered between RH sessions?

forums_noreply@adobe.com — Thu, 30 Oct 2014 22:40:14 GMT

All-

I've found that the tab groups (in my case "vertical" tab groups) that I set in a RH project/session aren't being remembered. When I close and reopen a project, I have to reset my tab groups. Is there a way to make tab groups re-appear according to how they were last configured?

(I could be wrong, but it seems to me I've only had this problem recently. Perhaps I unchecked a "remember' setting?!)

Thanks!

_Kurt

Best/Easiest Practice for Distribution of Webhelp files for Fat(ish) Client Application

forums_noreply@adobe.com — Tue, 28 Oct 2014 18:41:53 GMT

So another in my long line of questions in trying to change the implementation of the help systems at my new employer.

So, the pressure is to convince the existing guard to toss out the old method and go with a new method... One of the issues has come up for CSH Webhelp (via RH10)...

Apparently, in the old method (where every help topic was it's own CHM - no, I'm not kidding). They kept it that way so that any time a help file was updated, they could just send out that one chm to update that one topic.

Now they are worried that if we switch to webhelp using topics in one single big project that we can't just send out a single updated file any more...

So I'm trying to get ammunition as to how updates to the help can be distributed without it being a big hassle...

We do have small updates that go out about every week, and they are afraid that going to the webhelp (1 project with lots of topics) method will require more time and effort for the techs because they will have to complete the update of a huge help system every time.

One solution we have suggested is that we only update help files on major releases and add any changes to help procedures in the Release Notes or in a separate PDF and also include a note that the help files "will be updated to reflect this change in the XX/2015 XYZ Release).

Does ANYONE have any other ideas of how distribution could be done efficiently so that we don't have to continue this "project per topic" fiasco?

HELP!!! PLEASE!!!!

Publishing to Google (Cloud)

forums_noreply@adobe.com — Thu, 16 Oct 2014 03:04:16 GMT

Hi,

My department have moved over to Google Enterprise which allows for the development of simple websites and the use of Google Drive. Does anyone know of a way to publish to Google that keeps all of the files related to each other?

Thanks,

Greig

RoboHelp 9: Latest WebHelp not working from our product

forums_noreply@adobe.com — Fri, 03 Oct 2014 16:00:38 GMT

I'm not sure what I'm doing wrong, but my help files aren't working properly. I've made edits to them since last year, but when I open the help files from our product, I see last year's help files... not the current ones. Is there anything you can think of that would cause this issue?

Basically, I'm having trouble with the deployment of the help files. They don't appear to be available in the deployment package. What can I do to confirm that they are present (and correct) in the deployment package?

How do I use the NOT boolean operator in WebHelp output

forums_noreply@adobe.com — Mon, 29 Sep 2014 14:33:13 GMT

I am using RH 11 and am trying to figure out how to use the NOT boolean operator in my WebHelp out.

For example, when I type "Body NOT text" (no quotes), I get the following message:

"The words you typed is not a valid expression."

Am I doing something wrong here or does this not work?

Thanks,

Mack

What is the coding to call WebHelp default topic and a context sensitive topic?

forums_noreply@adobe.com — Fri, 26 Sep 2014 16:06:36 GMT

A. What is the coding to call the WebHelp default topic using a window called "Main" using the .htm file name (not a Map ID), and show the TOC pane and the topic pane?

B. What is the coding to call a WebHelp context sensitive topic using the .htm file name (not a Map ID) and display the topic pane only? We use the Show link inside the topic to show the TOC.

RoboHelp 10 user.

A few questions on search keywords...

forums_noreply@adobe.com — Tue, 23 Sep 2014 20:27:44 GMT

Hi all. I'd be grateful for experts' comments on these questions:

Is there a way an end-user (a reader of the WebHelp) can specify keywords in the search query (something perhaps like "kwd:installation"), such that only topics with the keyword "installation" are returned?
Is there a way to search across all topics that have NO keyword (eg, "kwd:"")?
Is there a way to configure RH such that when an author creates a new topic, a default keyword, or set of keywords, is added automatically to the search Keyword field for the topic?

Thanks in advance

-Kurt

Not able to insert images in RH V. 9

forums_noreply@adobe.com — Tue, 23 Sep 2014 19:37:48 GMT

I am using RH 9 and JPEG images. When I open a WebHelp file to make edits, it will not allow me to insert images. When I select the image and try to insert it, I get the following message:

Then whether I hit Yes or No, the following message appears:

I have not changed the naming convention of any of my images, and they are all JPEGS. Any help appreciated.

Search in WebHelp Generated with RoboHelp 9 Produces Gibberish

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:16:47 GMT

I used RoboHelp 9 to generate WebHelp. I applied Adobe's IE10 Patch for "Existing WebHelp created with RoboHelp 9" and the "IE10 patch for RoboHelp 9 installation" provided by William van Weelden. My Search results appear as gibberish (see below example). However, when I click on a number, a help topic appears. Weird huh? Any suggestions for a fix oh wise sages? Thanks in advance.

0 1 2 3 4 5 6 7 8 9 10 11 12

/1 2 3

00b 1 2 3

00d

0100b 1 2 3

0100d

01s00 1 2

01s07 1 2

01s09 1 2

08p01

0b 1 2 3

Cannot Import Graphics Into Project

forums_noreply@adobe.com — Mon, 15 Sep 2014 18:15:06 GMT

I am experiencing some very odd behavior in RoboHelp 9 project. When I attempt to import/insert a graphic into a topic, I receive the message:

Unable to rename file, "image.gif".
The file contains illegal characters.

First of all, I am NOT trying to rename the graphic. Secondly, the file name image.gif does not contain illegal characters. This happens for any graphic I attempt to import/insert into the project. Any ideas? Thanks in advance.

Broken Links Return after exiting / reentering the project

forums_noreply@adobe.com — Sun, 14 Sep 2014 11:34:46 GMT

Hey folks! I have a really annoying issue, in a project helmed by one of my team members. The same broken links appear again and again. They are all easily repaired by importing the missing topic, which is sitting in the expected folder, with the expected name, in Windows Explorer. Importing these topics back into the project resolves the Broken Links, until he exits the project and comes back in. Pretty much the same topics appear again as Broken Links. His CPD file also tends to get bloated quickly when we don't use the option to rebuild it each re-entry. The same problems occur whether we do or do not rebuild the cpd each time.

He is in RH 10. I am in RH 11, so I took a backup of his project and brought it into RH11 a few minutes ago, and resolved a couple dozen broken links, then exited the project. Same thing happens. I am THIS close to starting a new project and setting it all up again. But is there something else I can try?

Oh - we already tried rebuilding the xpj file.

It's not all topics, but quite a few - too many to keep rebuilding each time he goes back into the project.

Laurin Marden

Lead Content Developer

Tyler Technologies, Inc.

Generating WebHelp. The generated system's Search function does not work. Whatever I enter as a search string the system returns the same result - 'null'.

forums_noreply@adobe.com — Fri, 12 Sep 2014 08:28:40 GMT

Hi people. I'm using Robohelp 10.0.1.292. When I generate WebHelp, the search facility does not work in the generataed system. It provides the single word 'null' in response to any search string I enter.

I notice that, in the whxdata file that is generated, there are no package_x.xml files created.

Do any of you have any ideas on what I can do to get RoboHelp working properly, please?

WebHelp Blank Page in IE11

forums_noreply@adobe.com — Thu, 11 Sep 2014 12:05:22 GMT

I have upgraded a WebHelp project supporting a browser application from RoboHelp 9 to Robohelp 11.02.240.

The WebHelp context sensitive help displays and refreshes correctly when the browser application is opened in Firefox and Chrome.

The following error occurs when the browser application is opened in IE11:
1/ The first time a help button is selected on the application the help window displays correctly.
2/ But leave the help window open and select a help button on the application and the help window does not refresh correctly. A Blank Page is displayed.

The browser application uses the RoboHelp_CSH.js file and the RH_ShowHelp function with the HH_HELP_CONTEXT command.

I have provided my software developers with the lastest RoboHelp_CSH.js file shipped with RoboHelp 11.02.240.

This is an old application and the help did display correctly in IE when it was developed. I dont know which IE release introduced the problem.

Is there a fix? Thanks.

How to safely search/replace only text that end-user sees?

forums_noreply@adobe.com — Tue, 09 Sep 2014 22:59:47 GMT

Hi all. Is there a way to do a safe search and replace action, across an entire project, text that the user sees with a browser, and NOT any other text, like what occurs in file names, paths, style names, attributes, CSS, etc.

My guess is that selecting the option Exclude HTML Tags would not be sufficient, and that a regular expression might be in order.

Thx in advance.

-Kurt

Changing the Word imported file name

forums_noreply@adobe.com — Tue, 09 Sep 2014 20:48:36 GMT

A lot of topics were imported as Word documents and the search results and index results refer to Word documents that were imported en masse and with inconsistent naming conventions. For example, "1 - Order Title" was renamed "Underwriting after UDSA Approval is Received" in the TOC but when a person does a search or clicks the index keyword, the original file name is given.

Thank you very much, one day I hope to start giving back to the community.

Dave

modifying VanWeelden's email button script to not include topic info?

forums_noreply@adobe.com — Fri, 05 Sep 2014 21:00:08 GMT

I'm using William Van Weelden's JavaScript to put a button on my WebHelp skin that will open the user's email program (Outlook) and populate with our email address. We do not need anything in the subject line, CC line, BCC line, or in the Body. We do not need any of the topic information. When I try to take out just the references to the topic, either the whole script stops working for the other functions I'm using from his script, or RH freezes. I'm using RH11 with XP Blue skin, and his JavaScript is in the right place in my Baggage files. What modification(s) do I need to make? Thanks, and thanks William

Here's the text of his JS:

function Email() {//Create an email with the link to the current topic.

var url = GetRelTopicURL();
var title = GetTopicTitle();

var emailaddress = "test@example.com";
var message = ""; //Custom message

var mail = "mailto:"+emailaddress+"&subject="+title+"&body="+message+"\n"+title+": "+escape(url);

var body = document.getElementsByTagName("body")[0];

var a = document.createElement('a');
a.setAttribute('href', mail);
a.setAttribute('style', 'display: none');

body.appendChild(a);
a.click();

RH 11: Conditional Build tags applied: Content still showing up in search

forums_noreply@adobe.com — Thu, 04 Sep 2014 00:12:00 GMT

Hello. I am generating WebHelp using conditional build tags using RH 11.

I have marked books in the TOC with a CBT of Not in 6.1.

I generated help and excluded content marked with the CBT Not in 6.1.

When the Web Help is generated, the books marked with the CBT do not display in the TOC. However, if I do a search, topics that are under the books and therefore should not be included in the output have search results returned.

Is there a scenario in which topics that have been excluded from the generated help would still show up in search?

Your help is greatly appreciated.

Jenny

Can I convert an existing project to a Merged Project?

forums_noreply@adobe.com — Wed, 03 Sep 2014 18:06:14 GMT

I am using RH8. I need to update an existing WebHelp Project and was wondering if I could convert it to a Merged Web Help Project. I want to avoid starting from scratch. I am hoping that it can be done because two people will be working on updating the project simultaneously and I want to avoid using Source Control if possible. Does anyone have feedback or suggestions on tackling this? Thank you in advance for your input and help.

Is Webhelp generated from Robohelp 11 supported on Mac?

forums_noreply@adobe.com — Tue, 02 Sep 2014 20:32:16 GMT

We have generated our Webhelp projects from RoboHelp 11. These display fine in Firefox on Windows. However, when viewing them on a Mac OS X version 10.9.2 with Firefox 28, an unresponsive script warning is encountered which cannot be resolved. Also, there is a lot of padding in the Index between the text field and the index entry. Screenshots are provided to show both of these issues.

When viewed on Safari on the same Mac machine the Webhelp project is simply unresponsive.

Is this a known issue with Mac OS X?

Still necessary for developers to delete all existing WebHelp files before updating?

forums_noreply@adobe.com — Fri, 29 Aug 2014 16:26:51 GMT

Hello,

I'm using RoboHelp version 9.02 on my Windows 7 64-bit computer to generate a WebHelp project. Years ago, I was told to always ask developers to completely clear out the existing files in the WebHelp folder (on their end) before replacing them with updated files. In other words, when I compile the WebHelp project, I typically copy the output from the generated WebHelp folder on my hard drive, store it somewhere where a developer copies it, and then they do their magic with it on their end. I've always told them to delete the contents of the existing (older version) WebHelp folder on their end before copying in my new files. Does anyone know if this is still necessary?

I'm working with a different developer now and he just copies and pastes my newly generated files into his existing folder (without removing prior contents). Can this cause issues?

Thanks for your help.

Why is the right hand side of the tables on a Word document that was imported being cut off using Webhelp but not when using Webhelp Pro?

forums_noreply@adobe.com — Mon, 25 Aug 2014 03:22:58 GMT

I would prefer to use Webhelp and not Webhelp Pro because Webhelp allow for the insertion of a logo located to the right of the search field by selecting the "Show About" check box when generating content. The problem is that Webhelp is cutting off the words in the tables. Wordwrap is turned on in the Word document and the rest of the sentence will continue beneath the "cut off" word.

How to display the master TOC when using Context help in a merged document

forums_noreply@adobe.com — Fri, 22 Aug 2014 09:08:22 GMT

I use Robohelp 10. I have created a large Merged Webhelp project and I have set out the project master with nothing in it other than merged projects place markers.

This is the layout of the generated projects etc.

Generate

Master.htm

Redirect.htm (Home page is a redirect to Project 1 Home Page - not in TOC)

mergedProjects

Project1

Home Page.htm

Project2

Redirect.htm (Home page is a redirect to Project 1 Home Page - not in TOC)

Project3 etc.

Redirect.htm (Home page is a redirect to Project 1 Home Page - not in TOC)

I can get the help to work great when I call up the master page, which shows the TOC for the whole project and the default home page. And from the breadcrumb the home link goes to the home page and shows the Main TOC

However when I call a page using context help ID I get a single frame with the selected page. The link to show the TOC shows the TOC but it is the top of the merged project and not the master TOC. The home link in the does display the home page but again the displayed TOC is the one of the current merged project.

The question is :

How can I get the Master TOC to show all the time regardless of what page I call using a context ID or how can I create a link that will take me back to the Master TOC?

I remember when I created a previous help file for chm output I had to modify all the ali files in order for the redirect to work throught the master chm. Surely this is not the case with webhelp?

TonyC

RoboHelp11

forums_noreply@adobe.com — Mon, 18 Aug 2014 13:30:14 GMT

Trying to Publish to Site5.

Site5 informs us the connection is made but RoboHelp hangs with no message.

Can copy files to the web site using FileZilla and it works but...

Our website is: plusandminus.com

Tim Mattingly

tim@plusandminus.com

Can you help with RoboHelp Version 11: WebHelp Index Keyword Sorting?

forums_noreply@adobe.com — Wed, 13 Aug 2014 19:34:12 GMT

I'm new to RoboHelp 11, and I am finding it difficult to alphabetize topics listed under my Index Keywords. When I look at the keyword topics in my RoboHelp HTML editor, they are listed in alphabetical order (see the Tools topic in the first image), but when I generate WebHelp the Tools topics are not in the correct order (second image). I believe that the problem pertains to new entries made to a converted RoboHelp Version 6 WebHelp application. Basically, I have been adding content to several old version 6-generated html files in the new RoboHelp HTML editor.

Another issue that's perplexing is the fact that the Move Up and Move Down icons at the top of the Index editor pod, or whatever it's called, are grayed-out (not functioning). I remember with the Version 6 application, they worked fine.

Can anyone offer any suggestions on how to get the index alphabetized? I appreciate your help.

Does RoboHelp/Adobe support any type of HTML doc access authorization?

forums_noreply@adobe.com — Wed, 13 Aug 2014 15:29:37 GMT

Hi. Do any of you know if RoboHelp 11 supports any type of access rights to published HTML docs?

My company has a basic product that all customers have access to. We also have "premium" products that are available to customers who pay for them, and at the moment we prefer not to expose the premium products' docs to customers who haven't purchased those products. What I'd like to be able to do is have some way that a customer can log in to access the basic HTML docs and, based on their login rights, have links to the premium docs be made visible and link to the HTML docs for those products.

Note that for now, I'm OK with maintaining separate RH projects for the basic doc set, and one for each premium doc set. (Each would have their own search domain.)

Thanks in advance!

-Kurt Euler

Two questions about the logistics of PDF for review...

forums_noreply@adobe.com — Wed, 13 Aug 2014 15:19:51 GMT

Hi experts. I'd appreciate your thoughts on the RH feature "Create PDF for Review". I've come across a couple concerns...

The instructions say that the source RH files shouldn't be edited/altered while a PDF document of the same material is out for review. This is understandable from a synchronizing perspective. But I'm wondering if any of you think it's a non-starter that the source material is locked. I often can't wait for people to return comments, even by a requested deadline, before making edits. This is my first foray into RH docs, and right now I'm more inclined to use cut-and-paste-in-emails to request and receive doc comments.
For those of you who do use the feature, and use the shared PDF option, do you know of a service that will host the group-commentable PDFs? Adobe used to have a service for this, but it seems like it is no more. And our IT guy is super security conscious and is so far resistant to have a group-writable directory on one of our servers.

Thanks in advance for your replies.

Kurt Euler

Has anyone seen the Search progress bar fail to update as the search is processed?

forums_noreply@adobe.com — Tue, 12 Aug 2014 22:56:39 GMT

I recently upgraded from RH9 to RH10 (10.0.1.292). I applied all of the maintenance for RH10 listed on William van Weelden's site and generated WebHelp output. When viewing the output on the server through a browser, I occasionally see a delay in producing the search results list, but the Search progress bar never moves from Searching 0% while the search is executing and finally the search results list is displayed. Has anyone else experienced this?

P.S. This may be irrelevant to this issue, but I can use the same search arguments at different times throughout the day and get the same results list of 700+ topics in 2 seconds or in some cases two minutes. I have attributed the difference in elapsed time to server workload or network resources. Could it be problem with a script file?

Message was edited by: SHERYL JORNA I just saw a thread that described this problem, https://forums.adobe.com/message/4887676#4887676, but am surprised Adobe has not officially rolled out the fix. @PeterGrainge can you still provide the fix?

RoboHelp 9 project opens in Internet Explorer but not Google Chrome

forums_noreply@adobe.com — Mon, 11 Aug 2014 12:29:20 GMT

Hi there,

What would cause a project to open in Internet Explorer but not in Google Chrome? Using RoboHelp 9.

Thanks,

Tom

TOC Does Not Open in WebHelp Generated with RoboHelp 11

forums_noreply@adobe.com — Thu, 07 Aug 2014 20:13:02 GMT

The TOC does not open in WebHelp Generated with RoboHelp 11. I tried other solutions posted on this forum but no success. Any ideas? Thanks in advance for your assistance.

topics not displayed it Chrome when output from Robohelp 9

forums_noreply@adobe.com — Wed, 06 Aug 2014 16:18:38 GMT

I'm using Chrome version Version 31.0.1650.63 to view a site created with Robohelp Webhelp 9. The topics associated with books do not display in the browser. I get a "file or directory cannot be found" message when I click a book. These topics can be displayed by clicking links that reference these topics. Topics beneath table of contents books also display in Chrome. I have the same problem with Firefox, but not IE. How can I make book topics appear in Webhelp when viewed with Firefox and Chrome?

Generating HTML Website (WebHelp) in HelpMaker 7.4

forums_noreply@adobe.com — Tue, 05 Aug 2014 12:21:01 GMT

This topic may not linked to RoboHelp but definately worth following. I'd appreciate the community to assist me. Makers have closed the software and the website. But still an excellent help generator.

Has anybody used HelpMaker for generating HTML Website (WebHelp). I try to generate the output but options like search, index are missing. Tried checking in settings, no result. Working fine in CHM (HTML-Help). They term chm and web help as HTML Help and HTML Website.

Also when I go to Windows Main settings (an option) do not see anything there.

Localizing and Snippets

forums_noreply@adobe.com — Thu, 31 Jul 2014 20:20:14 GMT

RoboHelp HTML v 11

I'm returning to RoboHelp after an absence of several years. I've never worked on projects translated into different languages before.

The project I'm working on is translated into about a dozen languages. We have a translationservice that takes the RH source files and returns them to us with the webhelp translated.

We want to minimize the changes that will need to be translated for future editions. As it turns out many of these changes can be added with a few well-worded Snippets, which will be repeated in lots of topics in the help. (So happy that Adobe has added this functionality while I was away!)

My question is: Is it likely that they translation company will just be able to translate the snippets, then when the webhelp is generated, the new content will flow from them? Or will they have to translate each page after the webhelp is produced (meaning they will bill us for each page translated, even though it will all quite repetitious).

Robin

How do I open WebHelp to display Search or Index

forums_noreply@adobe.com — Wed, 30 Jul 2014 18:00:15 GMT

I tried searching for a previous post on this (as I was sure there would be one) but cannot find a prior posting...

I have RH8 and am building WebHelp. My skin opens the TOC by default.

We are moving from a CHM file deployed on client desktop to a call from the desktop GUI to our server-deployed WebHelp.

This will allow us to update the help globally for all clients at one time without any push out to clients to install locally.

Our GUI has a Help menu with TOC, Search, Index options.

My skin in WebHelp opens to TOC by default.

The calls to help work fine and open the TOC view and we have the context sensitive help working fine.

How do we call WebHelp but open to the Search or Index view of the frameset?

As always, thanks to all for any guidance.

widgets jquery

forums_noreply@adobe.com — Tue, 29 Jul 2014 15:15:06 GMT

Hi,

I would like to use jquery library to make my content dynamic (drop/down section, enlarge image, caroussel...), How can I do that ?

should i use Insert/Html/advance/Script ?... can't I create a "widget" and reuse it easily at any time or will i have to insert manualy a script every time ?

Undefined is not an object error when using the Output Generator with Glossary Restyling script to create WebHelp

forums_noreply@adobe.com — Thu, 24 Jul 2014 12:13:17 GMT

When I use the Glossary Hotspot Wizard to create links within my topics to the terms, I then generate the project using the script (because I want to use popups instead of having the text display in-line). I did not edit this script before running it - do I need to? If so, where does the script reside? Any suggestions would be appreciated so that I can get this working as intended :-).

WebHelp Display and Refresh Issues

forums_noreply@adobe.com — Tue, 15 Jul 2014 18:29:37 GMT

Hello All-

I am using RoboHelp 9 (9.0.2.271 specifically) to create a product WebHelp for my company. I am having a problem with the display of the actual WebHelp in a browser and I am hoping someone may have a solution for me.

When I generate my help file in MS Explorer and it opens the index page as usual (1), it has a second vertical scroll tool (2) which I don't understand:

When I attempt to move to another topic in the file (3) it always opens blank no matter which topic I choose:

If I press F5 and refresh the help file, the topic then appears (4) but so does that mysterious second scroll tool (5). Also, if I then attempt to move on to a third topic, it will also be blank and need to be refreshed to make it appear.

I have no idea how to fix these issues. Does anyone have any advice?

Thank you for your help

-Michael

Cannot print from chm

forums_noreply@adobe.com — Fri, 11 Jul 2014 15:22:36 GMT

I am delivering chm from Robohelp 11, using minitocs.

When I click the print icon to print an individual topic, the print works

When I click the print icon to print a selected heading and all subtopics I get this error: TextPopupInit is null or undefined, not a Function object.

I am asked whether I want to continue running scritps, and must answer No to proceed to the print dialog.

Does anyone know the problem and what to do about it?

how can I set webhelp window size when launching webhelp

forums_noreply@adobe.com — Thu, 10 Jul 2014 16:09:19 GMT

how can I set webhelp window size when launching webhelp

Web help and Chrome

forums_noreply@adobe.com — Mon, 30 Jun 2014 08:56:04 GMT

Hi Everyone,

We're currently using RH10 and using Web Help as our current output.

Currently Chrome doesn't display web help but flickers instead. This occurs both locally and over network.

Chrome is Version 35.0.1916.153 m.

Two questions..

1. Has anyone got a workaround for RH10 and this version of chrome so it can display web help please?

2. Does RH11 solve this, i.e does the web help generated from RH11 still behave in this way?

On our systems we can display web help in Firefox 29.0.1 and earlier versions of IE but not IE11.

Regards

Steve

How can I get the search function to work in IE 11?

forums_noreply@adobe.com — Wed, 25 Jun 2014 14:45:31 GMT

Hi,

I have RoboHelp 10 and am producing webhelp output.

I have an issue currently where the search function will not work properly in IE 11. If I search, it just hangs without returning any matches at all. I have noticed this is most likely to happen with very commonly occurring words that are used through the help project (it is a large project). If I search on less commonly occurring words, I am more likely to have results returned.

One of my users says he gets the following script shown at the end of the browser help page when it has hung for a while without returning anything:

"% remains at 0%, IE message finally displays that webcoretest-2k8 is failing to respond and IE status bar contains 'javascript:void(0);"

This problem does not occur in Chrome or Firefox, however, we need our customers to be able to use IE.

Index not loading in RH10 WebHelp output

forums_noreply@adobe.com — Tue, 24 Jun 2014 05:56:12 GMT

We use RH10 (version 10.0.1.292) to generate WebHelp. Our current project has 3706 HTML topics and 13,119 index terms (MS-HKWD entries embedded in the HTML).

Recently, our users have encountered problems with their WebHelp index not loading properly: when the project is first opened, sometimes the index pane is empty. This is usually corrected by reloading the project, but it is frustrating for users and seems to be happening with greater frequency. The problem does not appear to be permanent and happens intermittently.

The majority of those reporting problems are running Windows 7 (service pack 1) and IE (versions 8, 9 or 10), although users have also reported problems using Mac OS and Firefox. (We have inserted the “meta tag fix” to emulate IE8.)

We wondered whether the problem could be something to do with the size of the index. Is there a maximum number of index keywords that can be contained in a RoboHTML10 project? Or a recommendation, if the maximum has not been defined?

I have looked for similar problems on the forum and Peter Grainge’s helpful site, but could only find an unanswered question from 2006.

We would appreciate any advice from the collective wisdom of the Robo community.

index_rhc.htm vs index_csh.htm... to dat or not to dat

forums_noreply@adobe.com — Fri, 20 Jun 2014 18:28:55 GMT

This is a "why" question -- Hoping William van Weelden is watching since he has lots of related topics online ---

For quite some time, our developers have used this construct, where helpID is actually the string we plug into the Context Sensitive map GUI...not the Map ID number, the actual string. This has always worked well.

"/help/A/a_rhc.htm#" + helpID;

I did something unusual recently (at least I think so) with a result that I can't explain. I created a separate webhelp project, and hid the output in a subdirectory of primary, so it looks like this:

/help/index.htm <primary content, with A/B generated as part of standard webhelp>

help/A/a.htm

a_rhc.htm

a_csh.htm

help/B/b.htm

b_rhc.htm

b_csh.htm

help/foo/index.htm <sneaky folder copied in manually so contents are not searched within parent but are within this folder>

index_rhc.htm

index_csh.htm

Inexplicably, although I built the sneaky project the same way (other than not using content category tags to create subdirs), I have to use index_csh.htm to get the mapIDs to redirect. I don't really comprehend why, if it works ok for the main help project and all the little cshdats etc are created, the old school _rch doesn't work. This is not critical but I'd like to understand in case there is a side effect I've not yet discovered. For that new sneaky folder, I have to use calls like this:

"/help/foo/foo_csh.htm#" + helpID;

The same type of ID (map ID string, not number) are used, so I don't grok the reason.

Internet Exploer 11 suddenly isn't showing my Table of Contents or Index for RoboHelp 10 output

forums_noreply@adobe.com — Thu, 19 Jun 2014 14:13:04 GMT

I generated a WebHelp project with Adobe RoboHelp 10 last November. I had no problems with the TOC or index. Whenever I try to view output today, IE won't show the left pane with the list of topics in the Table of Contents. It also doesn't show index tags. I have no problem viewing this same output in Mozilla Firefox. I just set Firefox to be my default browser b/c it is so frustrating that I can't immediately view changes to my help project. Has anyone else experienced issues with IE 11? I even cleared cookies and the cache, and I still can't see my TOC and index. This never happened before.

whgdata content files bloat

forums_noreply@adobe.com — Mon, 16 Jun 2014 21:25:50 GMT

We are using RH10 and building nightly with a perl script that calls RH.exe. Recently we noticed the process time went from two hours to six, and the number of files in wghdata in a couple of the projects multiplied and became much, much larger. Many of them ballooned from 30-50kb to 2-2.5mb.

Has anyone else experienced this? Is there anything in the updated .js files in the recent hot fix that might account for this?

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