Adobe Community : Unanswered Discussions - RoboHelp HTML

Determine epub version in RoboHelp 11 HTML

forums_noreply@adobe.com — Wed, 12 Nov 2014 08:51:39 GMT

I cannot figure out how to make sure Robohelp 11 uses Epub 3 as the default standard for generating epubs. In the Single Source Layouts dock Ebook (Primary Layout) has been set to Epub 3. But when opening a sample job and using Generate, the Epub standard is set to Epub 2.0.1. Why is that and can I change it and make sure it uses epub 3?

Need help with merged projects RH10

forums_noreply@adobe.com — Tue, 11 Nov 2014 17:34:59 GMT

I have a project that needs to display the same merged projects from different single source layouts.

The project is Retail Sales. The single source layouts are Call Center and Field. Both single source layouts display the same two merged projects. Some of the topics I publish from each single source layout need to be different, both within the merged projects, and in the main parent project. I control them with conditional build tags.

The Call Center single source layout works. Both the merged projects display correctly. Blocked topics are blocked appropriately. Everything is wonderful, birds are chirping, and honeybees are gathering nectar. There is a rainbow.

However, the Field single source layout does NOT work. NONE of the merged projects display. I haven't even gotten to test the conditional build tags because I can't get the merged projects to work.

I have created new single source layouts to replace the Field multiple times, to no avail. I have checked and double-checked output paths (one goes to Call_Center and one goes to Field), both to my PC and to the publishing server. They both go to a different folder on the same server, so it apparently isn't server-related.

I went through the single source layout dialogs for both parent and child projects screen by screen, taking screen shots and printing them out. I compared them side-by-side, and identified a very few very superficial differences (like "apply the same style sheet to all topics"). I changed these minor things in the "DOESN'T WORK" single source layout, and published, then checked the output before addressing the next minor difference. Nothing changed.

I also have other projects that don't permit me to create merged projects AT ALL. And the programmers can't troubleshoot with me until Friday.

Does anyone have any thoughts what might be the problem? Getting merged projects to work almost seems totally random, and I can't identify why that is.

I have RH11 installed on a new PC, but haven't taken delivery yet. Is this something RH11 might address?

Thanks much!

Importing MS word 8 file into RH HTML10

forums_noreply@adobe.com — Mon, 10 Nov 2014 09:28:33 GMT

Hi there,

I'm working with RH HTML10 and want to import some MS Word 2013 files into my project.

I really don't have the biggest succes doing it - I'm getting this:

Is it an upgrade of RH that's needed, or ?!?!?!?!

Please let me know if any of you have had the same issue, and what to do about it !!!

Best regards,

Helene Waldhorn

SKAKO Concrete, Denmark

When converting RoboHelp HTML 9 files to RoboHelp HTML5 11 files, is it transparent and seamless or are there adjustments that need to be made to the output?

forums_noreply@adobe.com — Fri, 07 Nov 2014 17:37:40 GMT

We are considering upgrading from RoboHelp HTML 9 to RoboHelp HTML5 11. With all of our output files accessible by our customers, we want to ensure our content is always available to address their questions. When doing an upgrade to RH 11 will opening and outputting the files be seamless or will the files need tweaks to get them ready for publication? How much time would it take to adjust one page, if it's needed?

Any insight/experience you have with this topic to share is most appreciated.

Thank you.

How can I remove the Powered by message?

forums_noreply@adobe.com — Thu, 06 Nov 2014 19:47:47 GMT

How can I remove the Powered by message in the output (HTML) in RoboHelp10?

Disappearing screen elements in Responsive HTML 5 output

forums_noreply@adobe.com — Thu, 06 Nov 2014 15:30:08 GMT

I recently installed the update to RoboHelp HTML 11, which was supposed to fix a lot of problems with Responsive HTML 5 output issues. However, a new issue has just cropped up out of nowhere and I have no idea why it's happening.

When I generate Responsive HTML 5 output for my help system, the following items are missing from the screen in the browser:

- The vertical separator bar that separates the TOC from the help content window

- All the "hover" buttons (the dark versions of the TOC, Search, Glossary, Home, and Print buttons that appear when you hover over them or when that page is selected)

Also, the Show/Hide button is visible (even though the separator bar is not), but it does not function at all.

The output was generating just fine, with no such problems, until just a couple of days ago. This struck out of nowhere. Does anyone have a clue what is causing this or how to fix it?

Thanks!

Tim Huddleston

Stylesheet not displaying in Project Manager pod

forums_noreply@adobe.com — Thu, 06 Nov 2014 04:53:17 GMT

Hi all,

My stylesheet has decided it no longer wants to display within Robohelp. It used to display in Project Files > stylesheets and in Windows Explorer it still does, however in Robohelp, the folder "looks" empty.

I've tried changing between the two Project Manager views and checked the Show/Hide Files dialog box which has stylesheets ticked. I've tried deleting the cpd file.

The previous author had issues with it vanishing on occasion, but it always returned, I think after rebooting, usually. But I tried this too, in conjunction with deleting the cpd and still no luck getting it to show.

I know I can open it with through Windows Explorer in Notepad, and I know I can go into Topic Properties and click the Edit button when I want to open the style editor, but it's much quicker to use the right-click menu

Does anyone have any ideas about coaxing my shy stylesheet back?

Thanks,

Amber

AutoScroll in RoboScreenCapture does not work

forums_noreply@adobe.com — Wed, 05 Nov 2014 22:13:38 GMT

When I try to use the autoscroll feature in RoboScreenCapture it stops before the end of the screen and only captures what is visible on the screen. What can I do about this? I am using RoboScreenCapture 2. Thank you.

RoboHelp 10 - Table Preferred Column Width Issue

forums_noreply@adobe.com — Tue, 04 Nov 2014 20:55:55 GMT

I converted a RoboHelp 9 project to RoboHelp 10 and noticed that Column 1 in all tables has a preferred width setting of 93% and it is not allowing me to remove this setting. When I uncheck the Preferred width checkbox and click OK, then go back to the Table Properties>Column tab, the Preferred width checkbox is checked again with a width setting of 93%. The column width is not specified in the HTML, it is set to fit to the contents (<col />). The odd thing is that Column 1 only displays this way in Design view. When previewing and publishing the topic, it displays correctly (fits to contents). This however makes editing content in tables extremely difficult in Design view. Any assistance is appreciated.

Clearing Project Cache - RH9

forums_noreply@adobe.com — Fri, 31 Oct 2014 19:35:32 GMT

The help says the General tab includes an option to clear project cache before opening a project. I don't see it on the General tab under Project Settings. Please help me find the option.

All images broken in all CHMs

forums_noreply@adobe.com — Fri, 31 Oct 2014 19:10:03 GMT

Hi,

What would cause all images in all CHMs in all projects to suddenly break? All the images in any CHM on my computer are broken, and they were fine last week. They're also broken for my colleagues who view the files on their computers. I'm using RH 10 with Windows 7 Enterprise, and nothing has changed on my computer that I know of (although the network could have pushed something to it).

Thanks,

Beth P.

Recommended Fix for Broken Merged Index

forums_noreply@adobe.com — Fri, 31 Oct 2014 19:06:47 GMT

After moving a set of merged projects and master project in SVN, the merged index is not displaying on any machine but my build machine. From posts in ASA Designer, this is apparently a known bug. A workaround to manually fix the master hhp by removing the path to create a relative after opening the Generate dialog works. A fix is suggested to modify the cpd file in Access. Is this your recommendation, or is there another known fix for the problem? I'm hesitant to start messing with the cpd file.

RoboHelp10, SharePoint 2013?

forums_noreply@adobe.com — Thu, 30 Oct 2014 19:55:42 GMT

RoboHelp10, SharePoint 2013

Hello,

We would like to explore the possibility of publishing our legacy RH10 webhelp to SharePoint 2013, either as webhelp or as HTML5 / native SharePoint ASPX.

Can anyone confirm whether RH10 is compatible with SharePoint 2013, or whether we need to upgrade to RH11 to accomplish this?

Robohelp 7 Webhelp output does not run on Chrome.I have already tried the available code snippet solution by inserting it in the whevr.js file. This is the only solution available on internet for this problem. Please suggest if some other solution exists.

forums_noreply@adobe.com — Tue, 28 Oct 2014 06:22:24 GMT

Robohelp 7 Webhelp output does not run on Chrome.I have already tried the available code snippet solution by inserting it in the whevr.js file. This is the only solution available on internet for this problem. Please suggest if some other solution exists.

Conflict Between Windows and Skin Settings

forums_noreply@adobe.com — Fri, 24 Oct 2014 13:23:13 GMT

Hello,

Hopefully this is an easy issue that someone may be able to help me with. I am working on a WebHelp_Pro project (primary layout) and have created a new skin and modified it to my liking. However it does not appear that in the edit skins menu I can remove things I do not want on the toolbar (i.e. Glossary). It seems that in the Windows properties section that I can choose which items I want and where to position them. So when I get things in the order I want them and generate it does not show the items on the toolbar in the order I would prefer (custom logo, contents, index, search) and I also do not want the additional search box in the upper right. Any insight into what I can do to fix this would be appreciated.

Thanks!

Robohelp HTML 11

Bookmarks are working in chm, but not in Webhelp output

forums_noreply@adobe.com — Thu, 23 Oct 2014 17:59:47 GMT

I have one project that I have output both as a chm and as a webhelp project. One one of the pages, I have some image maps linked to bookmarks on the same page. These work fine in the CHM, but in the Webhelp, when I click on the image map area, nothing happens. Am I missing a setting for Webhelp that makes these links work?

Thanks,

(RH10)

question

forums_noreply@adobe.com — Thu, 23 Oct 2014 17:15:40 GMT

I merged a hand full of child projects in Robohelp 8 HTML using the method developed by Peter Grainge. When I open generated file of any child project in IE11, there is no problem, but when generated file of parent project is opend by IE11, images are rotated as they are seen in mirror, TOC is not shown and content of pages are shifted to right hand side of monitor. Every thing is OK when I open generated file of parent project with Chrome and Firefox. It seems there is some conflicts between IE11 and merging

After syncing a linked Word document, what must I redo?

forums_noreply@adobe.com — Wed, 22 Oct 2014 20:34:54 GMT

Using RoboHelp HTML 11. I'm going to try making a project by linking a Word document instead of importing. Before I do, I want to be clear: what changes in the project will be lost, and must be re-done, each time I update the link to the Word document?

For instance, will I have to reapply the Master Page to all the topics? How about the TOC?

Thanks.

-- Shawn

Can Comments in Word be linked into RoboHelp?

forums_noreply@adobe.com — Wed, 22 Oct 2014 20:16:42 GMT

I use Comments in Word to ask my boss questions or remind myself to do something. I sometimes need the same notes after linking the Word document in RoboHelp HTML 11. From what I can tell, the comments don't transfer over, but perhaps I'm wrong?

How to Prevent Conditional Topics from Appearing in Search

forums_noreply@adobe.com — Wed, 22 Oct 2014 17:43:28 GMT

I have a RoboHelp project to which I have applied conditional build tags. The purpose is to hide these topics from the generated output. Everything works fine except when I do a search on terms related to the hidden topics, the search results list the topic names. By the way, I still have the topics listed in my Table of Contents with the conditional build tags applied there too. How can I prevent conditional topics from appearing in Search? Thanks for your assistance.

Rh Variable displays variable name, not value

forums_noreply@adobe.com — Fri, 17 Oct 2014 19:07:51 GMT

In master page, header, I have inserted the chapter name. When I generate the output, it displays the variable name, PD Chapter Name, not the value of the variable. The code is unaltered from the button selection 'Insert Chapter Name' . Is there another step I'm missing? Thank you!

<p><?rh-variable_start name="pd-chap-name"

value="&lt;&lt;PD Chapter Name&gt;&gt;" ?><<PD Chapter Name>><?rh-variable_end ?></p>

Why won't the PDF open from Webhelp

forums_noreply@adobe.com — Fri, 17 Oct 2014 12:04:58 GMT

So... I am using RH10 to generate Webhelp. I am on Windows 7.

That said, I have a very small test project I am building for a presentation today. I have placed a special icon in my help that has an attached PDF file. The purpose is to have the user click the icon to display the PDF (also a very small file). However, I have tried setting it up as a hyperlink and via image map... and set it to open in a "new window". When I rollover the icon with the mouse, it changes to the hand cursor as if it knows it's hyperlinked. But, when I click or double click on the icon nothing happens.

What have I missed? HELP! This is due this afternoon for a meeting!

Is there a way to stretch a background image rather than repeating it?

forums_noreply@adobe.com — Thu, 16 Oct 2014 12:50:23 GMT

I have a one celled table with a background image. It's really just a gradient strip (gradient going from top to bottom - ending in fade to white). I want the image to continue all the way across the page. If I set it to repeat via X, somehow you can see where the repeat begins... so I was wondering if there's a way to just stretch the image from left to right to force it to fit exactly to 98% of the window no matter how big the window is.

Thanks...

(RH10 for Webhelp)

Will Webhelp CSH still map correctly when help is used offline

forums_noreply@adobe.com — Wed, 15 Oct 2014 19:41:44 GMT

Using RH10:

Before I got here, all help was done as CHM... and most of our users go offline during the day when using the software because of the locations they are in (no internet connections available). Our application is not a web based app because of this. We would like to start using a webhelp output however so that we have better working files, etc. The developer states that the webhelp "package" of files can be downloaded onto a laptop with the software. However, he is concerned that when this occurs, because there is no network to automatically map the topics to the correct screens, that once offline, the map IDs will no longer work to bring up the right page of help as a CSH.

Can anyone speak to this? Is this a problem? If so, any idea how to get around this?

Thanks!

Is there a way to set up a Map ID on an image within a dropdown hotspot?

forums_noreply@adobe.com — Tue, 14 Oct 2014 19:25:15 GMT

I have several drop-down hotspots on a page/topic. Because these can occur quite far down the page, I want to be able to add an image that the reader can click on to return to the top of the topic. I have a bookmark at the top of the page setup to link the map ID to. However, while I can create a map ID rectangle around the image, I can't find any way to link it to the bookmark at the top of the page.

So I am wondering if you can use an image map within a DD hotspot at all.

Is it possible to set up an image map this way? If so, HOW?

Thanks,

Problem Viewing Multimedia in CHM

forums_noreply@adobe.com — Mon, 13 Oct 2014 20:58:34 GMT

It seems as though viewing multimedia in a CHM file generated with RH9 or RH10 is broken. I have a project that was originally created with RH7 or RH8. It's been upgraded to RH9. Today, I noticed that an SWF file embedded in a help topic is not working in the compiled CHM. It's works in the Viewer in the project. Others seem to be having similar issues. I haven't seen any definitive answers posted. What does Adobe have to say?

How can I move multiple files in Project Manager

forums_noreply@adobe.com — Mon, 13 Oct 2014 18:50:16 GMT

I have a lot of image files that need to move them to a ScreenShot folder in the Project Manger, but I can't select multiple files with the Shift key for example and need to move them one by one? Is there an easier way?

Creating Image Captions: Best Practice?

forums_noreply@adobe.com — Mon, 13 Oct 2014 18:11:06 GMT

Hello-

I'm currently using RoboHelp to create an HTML-based internal user guide for a software product. This guide has many images and figures in it and each will need an accompanying caption. Each caption must appear centered directly beneath the accompanying image.

I need some guidance on two issues, please:

1. What is the best practice for inserting a caption along with an image? I currently cannot find any tool or which enables a RoboHelp user to insert an image into a document and designate a caption to be displayed with that image.

2. Each image will be uniquely numbered (Figure 1, Figure 2, etc.). It may be necessary, as the document is drafted and redrafted, to remove images from and insert other images into the document. How can the numbering of images be set up so that the removal or addition of an image will automatically reset the numbering of all affected images accordingly? I would very much like to avoid resetting dozens of image number-designations manually.

Thank you-

Michael

Image in master page header

forums_noreply@adobe.com — Thu, 09 Oct 2014 21:39:23 GMT

RoboHelp 11

I'm trying to use our company logo and another image (as background) that should repeat across the header. The logo should display on the left with the 'background' image tiled across the page. I'm assuming the logo should 'sit' on top.

I've looked at ww3 and found this example

Set a background-image for the <body> element:

body {
background-image: url('paper.gif');
background-color: #cccccc;
}

Also there's the background-repeat property. Based on the descriptions, it sounds like this is an approach that should work.

But I don't know how or where to use the information. Do I need to edit the master page header placeholder or the project CSS or both? Or is there a better/preferred way?

Any issues to be aware of when upgrading a project from RH8 to RH11?

forums_noreply@adobe.com — Wed, 08 Oct 2014 17:16:58 GMT

We currently have a project using RH8 and RoboSource Control3.1 and will be upgrading to RH11. The output is WebHelp. Are there any issues or concerns we should be on the look out for?

Thank you in advance for your reply.

Stella

Robohelp 10 output line spacing for numbered lists is off

forums_noreply@adobe.com — Tue, 07 Oct 2014 14:55:52 GMT

I wondered if you have had this situation occur with your output from Robohelp 10.

I created my help system and CSS using Robohelp 10. My CSS contains a numbered list style and an alpha list style, both having line spacing of 3pt before and 3pt after. Looks great in Robohelp WYSIWYG, but the generated output (in IE and Chrome) looks bad. The numbered list line has way too much line spacing after (the next style is a non-numbered list style) and the alpha list has way too little line spacing.

I tried playing around with changing the line spacing but it does not change the output!

Thought I'd reach out to see if you have experienced this issue and the most expedient way to resolve.

Here is an example of HTML tags in Robohelp:

numbered list

<?rh-list_start level="1" an="1" class="rl-p-1ListNumber" start="1" style="list-style: rh-list;

list-style: rh-list;" ?><p class="1ListNumber">instruction text.</p><?rh-list_end ?>

alpha list

<?rh-list_start level="1" an="1" class="rl-p-Alpha" style="list-style: rh-list;

list-style: rh-list;" ?><p class="Alpha">Instruction text.</p><?rh-list_end ?>

thanks much

Force page break when printing

forums_noreply@adobe.com — Tue, 07 Oct 2014 14:45:25 GMT

I'm using RoboHelp 9 HTML. I have a set of documents that will be printed from the help system on a pretty routine basis. I need to force a page break as a designated point in each of these docs but only when printing. Is there some HTML code I can insert (or another solution) to make this happen? Thanks.

Robohelp 11 continues to crash using FrameMaker 11 files

forums_noreply@adobe.com — Fri, 03 Oct 2014 13:08:05 GMT

I am trying to import Frame files into a Robohelp project. I have tried to imports each document separately, to import the book file, and even to import the pdf. Robohelp crashes every time. The program worked fine when I last used it 4 months ago, so now I am stuck!!

Where do I start to troubleshoot? Our IT people do not know this program and cannot help.

Thanks

Using a "Web Application Help" project, WebHelp>Generate ... gives me a blank blinking index.htm

forums_noreply@adobe.com — Wed, 01 Oct 2014 14:15:04 GMT

What am I doing wrong, or what settings should be set in order to get the WebHelp index.htm to generate correctly.

Links within a table are changed to an absolute path when I cut and paste

forums_noreply@adobe.com — Tue, 30 Sep 2014 18:02:00 GMT

Hi,

We have help topics that contain tables and each cell in the table contains a hyperlink to another topic within the project. When I need to rearrange these links, I cut and paste them. When I cut and paste one of them, everything works as I would expect.

Unfortunately, if I select multiple links/cells at the same time and perform a cut and paste, the links are automatically changed. They go from being a relative path to an absolute path.

For example, this: ../MainMenu/Topic.htm#bookmark

Gets changed to this: C:/Projects/2015/IM/MainMenu/Topic.htm#bookmark

I'm using RoboHelp 9 with Windows 7.

Any thoughts or suggestions?

Thanks.

Ashley

Issues with Robo Help adding extra code

forums_noreply@adobe.com — Mon, 29 Sep 2014 20:59:46 GMT

I am currently using RoboHelp 10 version 10.0.1.292

I am trying to write the code and then input into Robo help for future editing. I am new to HTML and RoboHelp as well.

The issue is when I add the code like so below it comes out with an added <p> </p> in robohelp code and causes the Iframe to not work for one of the drop down menus. Is it possible to disable this feature adding this in or a way to get the Iframe to still work? In screen shot is what the problem is the info highlighted after the Account portion.

My Code Below

<body>

<span id="pagetitle">Account</span>

</div>

</header>

Robo Helps Output

<body>

<header> <span id="pagetitle">Account</span>

<p> </p>

</iframe>

</div>

</header>

Em-based CSS looks horrible in RoboHelp editor

forums_noreply@adobe.com — Thu, 25 Sep 2014 19:50:51 GMT

I'm creating a help document to be used on desktop and mobile devices in Responsive HTML-5 format and I reworked my CSS to use em variables for sizing and spacing. I have two questions:

Why does this look horribly distorted in the WYSIWYG editor? It looks nothing like the basic preview window or the browser previews. Headings are massive, spacing is either non-existent or exaggerated, and it basically gives me no notion of what it will look like when published.
Is there even a reason to use em in RoboHelp? I checked some of my previously-published help (meant for Desktop only, but published in Responsive HTML-5) on an iPad and a Galaxy, and it looked fine in both cases. The only issue was a table set to a specific width jutting out of the screen, but the content in it was still visible. Maybe RoboHelp handles the resizing such that using em or % has no advantage over px?

Thanks for any input.

Delete folders that contain topics?

forums_noreply@adobe.com — Tue, 23 Sep 2014 01:00:00 GMT

Hello:

Is it possible to delete folders that contain topics? I have been trying to do this with Project Manager but the delete option is dimmed.

I can delete folders that do not contain topics. The project is on a network. The Clear Project Cache (cpd) option is selected. I also cannot delete folders with topics from a sample project.

Thanks for any advice.
Juliette

Framemaker 11 and Robohelp 10 licensed versions usedlinking the Frame files is greyed out

forums_noreply@adobe.com — Sat, 20 Sep 2014 18:11:18 GMT

Framemaker 11 and Robohelp 10 licensed versions used. Options for linking the Frame files is greyed out. Also, updae book and file options are geryed out. Please assist.

RoboHelp 11 generated topic opens in the middle of the page

forums_noreply@adobe.com — Sat, 20 Sep 2014 12:05:35 GMT

Other topics in the project open at the top. Is there a setting I missed?

Splitting a large RH 10 project

forums_noreply@adobe.com — Fri, 19 Sep 2014 20:47:06 GMT

Tried using drag/drop between 2 open projects so I can split a large project into two.

Either it doesn't work or I'm not doing something right (hopefully the latter!)

Thanks
Bill

Recommendations for reducing output size

forums_noreply@adobe.com — Thu, 18 Sep 2014 15:53:41 GMT

Hello,

My RoboHelp 10 merged project has three SSL outputs: Windows, Linux and Mac versions. Each image in the project therefore has three versions. I have 194 topics, not a huge project, IMO. The generated output for the Windows version is 30.8 MB, which is 1,008 files, about 500 of which are image files, 27 folders. Theoretically, this means that all three versions when published have a total size on disk in the area of 90+ MB. My issue is that I work on the project locally, generate locally, publish to a remote source controlled location and then the network guys copy the published output to a web server. They want me to find out if I can reduce the size of the project so it takes as little time as possible for them to copy it. The copy is the slowest part of the whole thing, including my publish.

One thing I noticed after the last time I published is that every so often, RoboHelp seems to publish extraneous files/folders to the output that should not be there, as in when compared to a local generated version, they are not in the generated version (which clears the output folder each time). When I cleaned up those extra files after our last publish, the size on disk reduced from 45MB to 31MB. Should I just be watching out for the "extra" unwanted/unnecessary folders and deleting them or is there more I can do within my RoboHelp project to reduce the published size?

I've been using RoboHelp since RH8 but just jumped right into it without any training or help, apart from what I've received here (thank you all!) so although my projects look good and perform well, any help would be appreciated! At this point, it is taking so long that the network guys want me to look into switching to another tool that one of them knows. I've invested a lot of time and effort into RH, not really interested in another learning curve.

Thanks!

Helen

RH 11 v11.0.2.240: Cleaning up an External Style Sheet (CSS)

forums_noreply@adobe.com — Wed, 17 Sep 2014 20:47:12 GMT

Hello,

I am in the process of trying to clean up a CSS for an "old" RoboHelp project. I believe the CSS contains many unused styles that were probably "trial & error" styles, but were never deleted when they failed to produce the correct format. I know it doesn't do any harm to leave them in the CSS, but I really don't want them around!

I did not see a report in RoboHelp that would provide this information, but before doing a search for each individual style using a program like Agent Ransack, I wanted to see if anyone in the Community had any clever ideas as to how to accomplish this task.

Thanks for your input/suggestions!

javascript exception error

forums_noreply@adobe.com — Tue, 16 Sep 2014 11:28:07 GMT

Hi,

I'm using RH11, Webhelp 11.01.235...

I receive a very vague "javascript alert" error when switching between content categories while viewing in Chrome v37.0. Selecting OK to this message clears it and then I can view my docs okay.

I'm also using Zoom search, and frankly, can't remove it from my project due to the number of files to test. But, this error does not occur when clicking through the toolbar (content, index, print)

Anyone else have this issue? I really need to fix it..........

thanks!

RH9 - Can I restore layouts in "Single Source Layouts" pod from .ssl files?

forums_noreply@adobe.com — Mon, 15 Sep 2014 18:23:58 GMT

RH 9 (latest)

Windows 7 x64

Due to some corruption somewhere in our main help project that prevented me from generating layouts using the RoboHelp command line (rhcl.exe), I deleted my .xpj file and .cpd file, and then recreated the .xpj project file from the .hhp file. This is the recommended fix to get things back to normal that I did two years ago when I got this same error. (For info, see Command line generation errors in log. How do I fix this?)

However, as expected, all my single source layouts are now missing from the Single Source Layouts pod. Is there a way to recreate the single source layouts from the .ssl files so they appear back in the pod with their previous settings? Like a way to re-import then into the project? I have 36 individual ssls just for printable output alone that I spent creating all day last Friday (1 per chapter), I really do NOT want to manually recreate them.

A related question is, where does RH store the link between xpj and ssl layouts? Because when I checked the xpj inside Notepad++ prior to deleting it, there weren't any references to the individual single source layout files there; I don't understand how deleting an xpj file removes references to the ssls when the .ssl files obviously still exist in the project folder.

Does RoboHelp 11 have the ability to add filters for the search function?

forums_noreply@adobe.com — Thu, 11 Sep 2014 20:58:33 GMT

Does Robohelp 11 have the ability to add filters for the search function?

Connect to RoboHelp Server 9 from RoboHelp 10.

forums_noreply@adobe.com — Thu, 11 Sep 2014 05:41:31 GMT

Hello.

I am using RH10 and want to connect to RoboHelp Server 9.

However, when I open the Connection List (File > Version Control > Add To Version Control), I can only see a connection to SharePoint. There is no Create button to enable me to add a new link.

Can anyone advise what I need to do to get this working as described in the RH10 Online Help?

Thanks.

Philip

RH 11 - Search results don't always find pdf

forums_noreply@adobe.com — Tue, 09 Sep 2014 15:05:57 GMT

I am having an issue with RoboHelp finding one PDF file when we do a search with WebHelp Output. The original file was called Plagio_parent_hand_out.pdf. We also had it in as You_Can_Prevent_Baby_Flathead.pdf

Flathead was the search term. The term was also inserted as a keyword in the file properties and the term was in the actual PDF content as well.

We did a search and webhelp didn't find the PDF files. It found the file in the topic that I had a link in but it did not list the PDF in the search results.

Then I decided to see if it would find the same file if it were a word ".docx" file. It found the file Plagio_parent_hand_out.docx but not the PDF.

Then I renamed the file to Plagio-BabyFlathead PDF and brought it in to the project files.

This time it found it.

So why didn't it find the file all the times that we tested to find that one file. Not once did it find the file. I made sure that the baggage file was inside of RoboHelp project as well.

Also tested the search using the multifunction HTML5 layout. We got the same results as in WebHelp.

I'm glad we finally fixed our problem but we are just trying to understand why this would happen so we can prevent it from happening again.

Show Book Title in Search Results

forums_noreply@adobe.com — Thu, 28 Aug 2014 20:17:45 GMT

I have a large documentation set and I want to use a merged project in order to seemlessly allow cross-book searching. I would like the book title to appear with topic title, or directly below it when the search results are displayed; so people know which book the results are from. My output format is WebHelp. My input is HTMLHelp. My RoboHelp version is 10.

Any suggestions?

RH 11: Conditional build tags hang up Output Generation

forums_noreply@adobe.com — Thu, 28 Aug 2014 16:32:39 GMT

Generating WebHelp, HTML Help, and Responsive Help works fine if I do NOT select Conditional Build Expressions, but as soon as I select any condition, in any existing or new test SSL, for even one topic, the output generation goes along nicely, but hangs at the point of "Updating Files." It fails to proceed and I have to close RH. This happens for all outputs.

This began to happen two weeks ago, for no reason that I can discern.
The rhbuildtag.apj file seems to be fine.
I have 23 conditional build tags, but that shouldn't be the problem, because it always worked before.
This problem does NOT occur in my other RH projects

I believe a file is corrupted, but don't know where to begin to look. It's a big project. Are there any tools for tracing hiccups in builds?

(Re-constructing this project piece by piece is something I really don't want to do!!)

Thank you!