Adobe Community : Unanswered Discussions - Creative Suites Windows

Adobe Photoshop CS5 did not pass the security scan on my windows machine.

forums_noreply@adobe.com — Wed, 12 Nov 2014 20:43:01 GMT

All products are up-to-date but the photoshop did not pass the test. Does Adobe still support the CS5 products?

LA LICENZA DEL PRODOTTO NON E' PIU' FUNZIONANTE

forums_noreply@adobe.com — Wed, 12 Nov 2014 10:55:53 GMT

Buongiorno, ho installato nuovamente Adobe creative suite 3 Production premium su un PC con Windows 7. All'avvio di un programma qualsiasi come ad esempio Photoshop viene visualizzato il messaggio "LA LICENZA DEL PRODOTTO NON E' PIU' FUNZIONANTE" e si chiude il programma. Come si risolve il problema?

Computer is not using Adobe Suite fonts

forums_noreply@adobe.com — Mon, 10 Nov 2014 14:56:31 GMT

i have Adobe Creative Suite CS6 running on windows 8. Computer is not using the Adobe Suite fonts. The program was installed on this computer prior to my employment here. I need help to troubleshoot this font problem. I have requested help from IT but we were unsuccessful in locating the problem.

64bit Edidtion of Adobe CS 5.5 Design Standard

forums_noreply@adobe.com — Mon, 10 Nov 2014 06:43:56 GMT

Where I can downloads 64bit Edidtion of Adobe CS 5.5 Design Standard

CS6 Crashing

forums_noreply@adobe.com — Sat, 08 Nov 2014 22:40:27 GMT

For starters I have the CS6 Master Collection, using Windows 7 and my video card is an NVidia 670mx.

I am having some issues in terms of using any program in CS6 that I have installed. Initially I was trying to open Premiere but when the splash screen came up it crashed almost immediately. I tried Photoshop next but after the splash screen I got the message, "Unable to continue because of a hardware of system error. Sorry, but this problem is unrecoverable."

Basically any other program I tried to open in the CS6 suit just crashes when I try to open it some even after the splash page.

I tried uninstalling the entire suite and reinstalling it but that did not work. I also tried redownloading Quicktime but that also did not seem to work. Currently downloading the latest video card drivers and for some reason that seemed to be unsuccessful as well.

I am trying to work on a project right now but if I can't even open the program that makes it a little more difficult. Any help would be great.

CS6 File Info Pop-Up Blank/Freezes Program

forums_noreply@adobe.com — Sat, 08 Nov 2014 16:35:12 GMT

It doesn't matter which program but in CS6 when I try to open file, file info, the pop-up is blank. The only way to continue using the program is to press esc. I've searched the web and several discussions and the problem isn't isolated to Windows or Mac, but apparently CS6.

I also have CS3 installed and the file info panel works fine.

1/2 Lizenz von CS 6 Windows auf Mac möglich?

forums_noreply@adobe.com — Mon, 03 Nov 2014 09:41:13 GMT

guten Tag,

ich habe ein CS 6 Programm auf einem Windows-PC und einem Windows-Laptop (Studentenversion). Jetzt ist der Windows-PC defekt und es lohnt sich nicht, das Gerät reparieren zu lassen. Jetzt möchte ich einen iMac kaufen. Kann ich jetzt eine halbe Lizenz meines Programms auf Mac umsetzen, weil ich den Windows-Laptop noch behalten möchte?

Oder muss ich auf dem Mac noch eine Windows-Partition einrichten um mein Programm weiter zu nutzen?

Wenn nur mit Windows-Partition möglich, wie kann ich das Programm installieren, da auf dem defekten PC keine Deinstallation mehr möglich ist?

Ferner möchte ich evtl. das Programm Adobe-Muse-CC als Studentenversion mieten. Ist es auch hier möglich, dass das Programm, wie bei den anderen Studentenversionen, auf dem iMac und auf einem MacBook zusätzlich installiert werden kann, natürlich nicht gleichzeitig nutzbar.

Wenn ich im Forum nicht richtig bin, kann mir jemand eine Mail-Adresse von Adobe nennen, wo ich das erfragen kann?

Danke für Tipps.

Lisa-K.

Cannot open or save files after re-install CS4 on Win7 64bit

forums_noreply@adobe.com — Sun, 02 Nov 2014 22:51:58 GMT

Hi,

Re-isnstallation of CS4 on a win7 64bit plattform was no problem. But - I can not open any kind of files, neither *.psd nor *.jpg. Even creating a new file in Photoshop is not possible. I do not get a message from Adobe/Photoshop.

Now I am looking for any idea to solve this problem.

Thanks

CS6 update problems

forums_noreply@adobe.com — Fri, 31 Oct 2014 14:13:08 GMT

I have CS6 and Windows 7. If I want to test for updates the application manager can't get contact to the server. It refers to maybe a firewall. But as far as I know (I'm no expert) I haven't installed a firewall. What might be the reason? It worked fine for some years and as fas as I remember I didn't change any setting. I'm using Avira as virus protector. Any advice understandable for non native English speakers and not very experienced PC user?

Upgrade from CS5 Master Collection to CS6 Master Collection - 2-3 Users

forums_noreply@adobe.com — Wed, 29 Oct 2014 14:13:57 GMT

I currently use Creative Suite 5 Master Collection (originally purchased as an Upgrade from CS2) and need to upgrade to CS6. I would need to install the suite on 2-3 Windows based PCs. What is the most cost effective option?

Corrupt Install Database

forums_noreply@adobe.com — Sun, 26 Oct 2014 02:06:00 GMT

I had to reinstall my windows so I deactivated Creative Suite Premium CS3. Now When I try to reinstall it it says the install database is corrupt.

I know there is a file I can delete that would fix this , but I have forgotten which one. Does anyone know which file?

Thank You

Steve

Re installing Creative Suit 4

forums_noreply@adobe.com — Sat, 25 Oct 2014 23:11:07 GMT

We have a new laptop with Windows 8.1 and it wont install our Adobe Creative Suite 4

CS UI not displayed correctly

forums_noreply@adobe.com — Wed, 22 Oct 2014 18:32:55 GMT

On a normal 2560*1440 resolution on windows Adobe products are not displayed correctly. the UI elements are tiny and unusable.

Is there a setting to tell Adobe CS to behave normally?

Find Windows CS4 Design Premium Suite Updates

forums_noreply@adobe.com — Wed, 22 Oct 2014 07:22:39 GMT

My CS4 suite is installed now in a new PC with Windows 7 SP1 but the auto-update embedded application doesn't find any updates for the suite.

Can anyone tell me where I can found updates for each CS4 suite applications?

Thanks in advance for your support.

Regards

Find updates to CS3 Suite

forums_noreply@adobe.com — Tue, 21 Oct 2014 22:41:22 GMT

So I needed to update a computer to Win 8.1 from Vista to load the new creative suite. I was in a hurry and while I knew I had all my data saved, programs got wiped in the update. I would love to reload, my LICENSED copy of CS3 Creative Suite Design Premium on to another computer and get the updates. The install went fine and it is activated. I don't have a link to program updates, 10.1 etc... Adobe tech support looks at supplying a link as support and sent me here. Anyone out there have links to the PS, InDesign, Acrobat and Illustrator updates?

TIA

Eric

Windows 10 and HiDPI

forums_noreply@adobe.com — Tue, 21 Oct 2014 21:36:53 GMT

I'm well aware of the UI scaling issues with some Adobe products running Windows 7 or 8 on HiDPI screens.

My guess (and it is just a guess) is that the issues are so deep seated with the current versions of Windows that this issue can't /wont be fully fixed in any version of Windows 8.

The question is: have these issues been fixed in the development of Windows 10?

Using a Vector Art File as a matte for an image collage

forums_noreply@adobe.com — Fri, 17 Oct 2014 12:55:14 GMT

II have a vector art file of a paw print. I would like to use it with a variety of photos to create a collage. I have the image files selected and the vector art file sized, but what I can't figure out is how to have the images seen ONLY inside each toe/pad of the paw print. Once the file is completed, I would like to be able to flow text around the paw prints so I don't want the entire art board area to be white as this would effect my text wrap properties. Any and all suggestions are welcome!

Ubiquitous Information:

Adobe CS6 Design & Web premium

Illustrator v. 16.0.3 (32-bit)

Windows 7 Professional sp 1 64-bit OS

Thanks in advance for your help this morning!

Susan

Windows 10 and Production Premium CS6 ?

forums_noreply@adobe.com — Wed, 15 Oct 2014 14:22:16 GMT

Is it possible to upgrade from Windows 8.1 Pro 64 bits to Windows 10 with these products :

Production Premium CS6 ?

With Photoshop Lighroom 5 ?

With Acrobat XI Standard ?

With Dreamweaver CS6 ?

Premiere Pro CS6 startet nicht mehr

forums_noreply@adobe.com — Tue, 14 Oct 2014 13:44:22 GMT

Hallo,

nachdem ich gestern das Programm normal geschlossen und den Rechner runtergefahren hatte, erscheint heute beim Starten nur noch das Logo und dann nichts mehr.

Auch nach Anleitung den Rechner abgesichert hochgefahren und die Dienste abgemeldet -> gleiche Symptom.

Das ganze Programm neu installiert ... wieder keine Reaktion nach Erscheinen des Logos ... und später die Meldung: Premiere reagiert nicht.

Windows 7.

Hilfe?

Danke!

CS 2 macht Probleme

forums_noreply@adobe.com — Tue, 14 Oct 2014 13:38:18 GMT

Hallo,

nachdem mich der Support hierhin verwiesen hat, schreibe ich mal hier mein Problem in der Hoffnung, dass mir jemand helfen kann.

Ich habe die Creative Suite CS2 auf Windows 7. Nachdem meine Festplatte den Geist aufgegeben hat, wollte ich es neu installieren, aber es ging nicht. Hab mich dann schlau gemacht und CS2 von der Adobe Download-Seite geladen.

Erst das originale deinstalliert und dann das neue installiert. Mit dem Key, der auf der Adobe-Seite angegeben wurde.

Wenn ich jetzt Photoshop aufrufen möchte, kommt immer folgende Meldung:

"Ihre Benutzername, Ihre Firma oder Seriennummer für APS fehlt oder ist ungültig.

Die Anwendung kann nicht weiter ausgeführt werden und wird jetzt beendet."

Es ist alles richtig und auch in meinem Account bei Adobe steht drin, dass ich eine CS2 ordnungsgemäß habe und jetzt neu installiert mit der neuen Nummer.

Hat jemand eine Idee, was ich machen kann, damit ich wieder damit arbeiten kann?

Schon mal vielen Dank im Voraus

Beatrice

how to update mastersuite cs5

forums_noreply@adobe.com — Tue, 14 Oct 2014 08:28:37 GMT

HI I have recently had a hard drive failure and had to reinstate cs5 creative suite. I then tried to update it but the update stalls after loading 85% with an error message. i cannot find any he;p on the adobe website for this product. I would appreciate any advice thanks.

My computer went down, I need to reinstall my Photoshop CS5, and I dont have my original CD, or info??? Help

forums_noreply@adobe.com — Fri, 10 Oct 2014 20:11:37 GMT

Frustrated I cant talk to someone on the phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CS6 Photopshop, Illustrator and Indesign crash upon opening Window 8 64-bit.

forums_noreply@adobe.com — Fri, 10 Oct 2014 18:18:17 GMT

Runnning Genuine CS6 Photopshop, Illustrator and Indesign crash upon opening without any error message... worked fine then stopped working. Running it on Window 8 64-bit. Have tried opening without 3d party plugins, resetting preferences, and uninstalling and reinstalling.

CS6 Upgrade License

forums_noreply@adobe.com — Thu, 09 Oct 2014 09:29:10 GMT

I know that Adobe has stated that upgrade licenses from CS3/4 to CS6 will only be available till the end of 2012, but I wonder if this just means that you can't buy them from this point on, or if an upgrade you bought earlier will be void after this date, even if it has never been opened/used.

Would an upgrade license which was bought before that date still work?

How to Silent Install CS 1.1.1 (Creative Suite Premium)

forums_noreply@adobe.com — Thu, 09 Oct 2014 07:50:28 GMT

Hi,

I am trying to set up a silent installation of Creative Suite 1.1.1 so that I can distribute it through Dell's Kace Management system.

However, the earliest instructions I can find are for CS 2 (Which doesn't work - already tried) and the links for performing an OEM installation from the documentation have been removed from the Adobe website - I can only assume it's because this is an old unsupported product now.

I know the best thing would be to upgrade, but unfortunately my client is an educational establishment and very strapped for cash!

Any help would be really appreciated...

Thanks,

Adam.

My CS3 states licensing subsystem has failed

forums_noreply@adobe.com — Wed, 08 Oct 2014 17:34:14 GMT

Please help me, I have CS3 and it has stopped working and tells me my licensing subsystem has failed, I cannot install or uninstall the program

In Design CS6 crashes on launching. How fix it ?

forums_noreply@adobe.com — Wed, 08 Oct 2014 11:52:21 GMT

After upgrade in Creative Suite Design and Web Premium CS6 from CS5, In Design crashes on launching. I'm under Win 7 pro 64 bits. What can I do ? Other programs works OK.

Font not available

forums_noreply@adobe.com — Tue, 07 Oct 2014 17:38:23 GMT

Upon opening an Illustrator CS6 file, I received the error message: This document uses fonts or characters which are not available or are in a different format than originally specified. This is an older file that I have never had troubles with in the past. I recently had to re-install adobe CS Suite 6 due to computer problems. Everything is running well now except this font availability problem. Suggestions??

Bridge and Acrobat pro don't run (CS6)

forums_noreply@adobe.com — Tue, 07 Oct 2014 14:41:27 GMT

I installed the Design Standard of Creative Suite 6 (Student and teacher edition) and after a time I wanted to work with Bridge and Acrobat Pro, but both don't run. The moment I click on their icon they seem like they want to start, but they just light up a short time in the task bar. I checked to start with administration rights, 32 bit and 64 bit and I started them from different sources (task bar, programs list and explorer). I'm happy about every help I can get and sorry for my maybe bad technical english!

Greetings,

Nico

Trying to install CS5.5 Design Premium on new system - getting errors - help please.

forums_noreply@adobe.com — Tue, 07 Oct 2014 00:48:13 GMT

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 3 error(s), 4 warning(s)

WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

ERROR: DW020: Found payload conflicts and errors:

ERROR: DW020: - Adobe InDesign CS5.5 Application Base Files depends on Adobe InDesign CS5.5 Icon Handler x64 to be installed.

ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 Plugin to be installed.

FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

-------------------------------------------------------------------------------------

Software Verification

forums_noreply@adobe.com — Mon, 06 Oct 2014 14:31:19 GMT

I have purchased PageMaker 6.5, 7.0, Creative Suite 2 Premium and Creative Suite 5.5 Design Premium. Recently, my hard drive crashed and I replaced my computer. I have re-installed the software for the most up to date version and I cannot get it verified. Now, my "30 day trial" is over and I can't use my software. I cannot even get to speak to a person on the phone or do it online.

How to update Adobe master collection cs6?

forums_noreply@adobe.com — Sun, 05 Oct 2014 00:27:11 GMT

hi, how to update Adobe master collection cs6? Thanks

I have the CS5 Design Premium and want to buy Production Premium CS5 in the edu version

forums_noreply@adobe.com — Wed, 01 Oct 2014 07:04:36 GMT

I have the CS5 Design Premium and want to buy After Effects and Premiere oder the Production Premium CS5 in the edu version. There are only the CC Versions of them. Can i still buy the Production Premium CS5 or CS6 in the edu version?

can CS4 be used with windows 7

forums_noreply@adobe.com — Tue, 30 Sep 2014 18:41:45 GMT

I had CS4 but my IT says it is incompatible with CS7. Is this true?

I can't access my previous computer.

forums_noreply@adobe.com — Tue, 30 Sep 2014 14:14:35 GMT

I can't access my previous computer. How should I do to install adobe creative suite and adobe lightroom to my new computer?

iOS .8 issue

forums_noreply@adobe.com — Sat, 27 Sep 2014 15:47:15 GMT

anybody know why i upgrade iOS 8 , CS6 version of after effect doesn't work ?

Problem med photoshop CS6

forums_noreply@adobe.com — Sat, 27 Sep 2014 12:21:22 GMT

Någon som känner igen och vet hur att åtgärda?

hard drive upgrade: do I need to deactivate/reactivate CS6?

forums_noreply@adobe.com — Sat, 27 Sep 2014 02:21:06 GMT

Greetings,

I'm going to upgrade my laptop hard drive to a larger capacity.

I plan to use Macrium to do the clone transfer of all programs, files and the OS (Win 7 Pro) to the new drive.

Is it necessary to deactivate CS6 prior to the transfer and then reactivate it after the transfer?

Or will it transfer without going through the deactivate/reactivate process?

Any advice is most welcome.

Thanks!

Trying to load CS5 upgrade disk - does not recognize CS-2 install

forums_noreply@adobe.com — Fri, 26 Sep 2014 20:37:55 GMT

I'm trying to load my copy of CS5, which is an upgrade disk from CS2. I have all the original disks, serial and activation numbers for CS2. But I find that the activation numbers are no longer valid. CS5 disk will not even start up on my WIN 8 machine

Flash CS4 Professional - Command to Install & UnInstall?

forums_noreply@adobe.com — Fri, 26 Sep 2014 05:00:51 GMT

I've Flash CS4 Professional. I want to deploy it in my organization & so I've created package using CSDT. I received 4 files which are UberInstaller, Install.xml, UberUnInstaller & UnInstall.xml.

Please help me understand which files that I've to use to Install & UnInstall my application silently along with Command Lines.

Thanks in advance..

Regards,

Jarugu597

can i uninstall old versions of adobe software?

forums_noreply@adobe.com — Wed, 24 Sep 2014 15:35:19 GMT

I have the latest creative cloud programs installed in my computer, but I see that I also have all of my adobe programs from CS4 on. I want to uninstall and free up space in my computer. Can I uninstall all of these CS programs? would it uninstall the fonts that might be attached to them?

How to transfer serial numbers to another account?

forums_noreply@adobe.com — Wed, 24 Sep 2014 15:19:34 GMT

Hi,

I need to cancel my account and transfer the 2 products in my account to another user. How should I proceed?

cs6 upgrade to cs6 extended - costs

forums_noreply@adobe.com — Mon, 22 Sep 2014 13:41:11 GMT

Hello,

I´m interested in an cs6 upgrade to extended. Can you let me know how expensive it will be and where do I find a link maybe in german language since my english is not the best ;-)

Thanks in advance!

CS4 Upgrade, the serial number you have entered does not match the product you have selected

forums_noreply@adobe.com — Mon, 22 Sep 2014 09:43:51 GMT

I have a valid CS2 premium license and have installed CS4 upgrade to a new machine but get the dreaded error "the serial number you have entered does not match the product you have selected" Now I got this error when I originally installed in 2009, back then I could call customer service and get the problem resolved but now when I phone I get an automated message saying phone support is not available for CS4? Does anyone know of a work around or a UK number where I can get this resolved? Any help would be appreciated.

Setup Error when trying to install Adobe CS4 Master Collection?

forums_noreply@adobe.com — Sun, 21 Sep 2014 04:31:10 GMT

After running Setup.exe, It begins to check the system profile, freezes at around 25 percent, then a popup appears saying "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."

I've tried downloading all the files directly to the hard drive and running the installation from there, but I still keep getting the same error. At this point I'm too tired to do any more, so I'll post the installation log, and maybe somebody can take a look at it and help me out?

Here's the installation log: Dropbox - Adobe Creative Suite 4 Master Collection 4.0 09-20-2014.log.gz

Any assistance you can provide is appreciated!

serial number become invalid

forums_noreply@adobe.com — Fri, 19 Sep 2014 20:40:17 GMT

looks like my serial number has become invalid. how can I check the licence?

how can I call service?

Upgrading CS5 to CS6

forums_noreply@adobe.com — Fri, 19 Sep 2014 15:46:42 GMT

If I upgrade CS5 to CS6, will my CS5 license still be valid?

Photoshop CC 2014 - 3d doesn't work

forums_noreply@adobe.com — Thu, 18 Sep 2014 19:15:28 GMT

followed tutorials but 3d won't come alive for me. Grayed out command list.

Can I install CS5 on a Surface?

forums_noreply@adobe.com — Thu, 18 Sep 2014 19:10:45 GMT

I am about to travel for a while and will need to work. Can I buy a Surface and install CS5 on it?

Downloading cs2

forums_noreply@adobe.com — Thu, 18 Sep 2014 15:51:16 GMT

Hi.

I had cs2 on my previous computer with windows XP. I have a new pc running windows XP and i installed cs2 from the original discs. It doesn't work because it requires an activation code no longer given by adobe.

They said I should uninstall the cs2 on my pc and go to www.adobe.com/go/activation to download another installation file.

I did that but couldn't find the cs2 installation file.

Can you help me with this?

Thank you.