Adobe Community : Unanswered Discussions - RoboHelp HTML5 Layouts

Bizarre section URLs in Responsive Layout after upgrade to 11.0.3

forums_noreply@adobe.com — Thu, 13 Nov 2014 14:32:02 GMT

The following problem has hit my RoboHelp after upgrading v11 to the latest patch 3:

When I generate a Responsive HTML5 layout, section URLs get weirdly formatted in a browser (tried both Firefox and Chrome). This does not seem to be project-specific, because the same problem happens when I generate even the standard out-of-the-box projects like Salesbuilder2 and EmployeeCare2.

Here is what happens:

For example, a link to:

file:///D:/!!!/EmployeeCare/Employee_Care/Introduction.htm

opens the following browser URL:

file:///D:/!!!/EmployeeCare/index.htm#t=Employee_Care%2FIntroduction.htm

or, say, a link to:

file:///D:/!!!/EmployeeCare/Employee_Care/HR_Policies/Attendance.htm

opens as:

file:///D:/!!!/EmployeeCare/index.htm#t=Employee_Care%2FHR_Policies%2FAttendance.htm

I hope the screenshot below illustrates what I mean:

The links still work, but I really like my URLs human-readable. When I roll back to the previous version of RH, the problem disappears. Any ideas what might be causing it?

Thanks!

Custom Buttons

forums_noreply@adobe.com — Thu, 06 Nov 2014 14:40:06 GMT

RH11 | WebHelp

I'm looking to switch our WebHelp to a responsive layout. Does anyone know if it's possible to add custom buttons to the Function bar? It doesn't look possible via RH, so can it be done by modifying the output files?

Thanks

Jonathan

Disappearing screen elements in Responsive HTML 5 output

forums_noreply@adobe.com — Thu, 06 Nov 2014 14:29:28 GMT

I recently installed the update to RoboHelp HTML 11, which was supposed to fix a lot of problems with Responsive HTML 5 output issues. However, a new issue has just cropped up out of nowhere and I have no idea why it's happening.

When I generate Responsive HTML 5 output for my help system, the following items are missing from the screen in the browser:

- The vertical separator bar that separates the TOC from the help content window

- All the "hover" buttons (the dark versions of the TOC, Search, Glossary, Home, and Print buttons that appear when you hover over them or when that page is selected)

Also, the Show/Hide button is visible (even though the separator bar is not), but it does not function at all.

The output was generating just fine, with no such problems, until just a couple of days ago. This struck out of nowhere. Does anyone have a clue what is causing this or how to fix it?

Thanks!

Tim Huddleston

Mobile (phone & tablet) screen profiles not displaying correctly

forums_noreply@adobe.com — Wed, 05 Nov 2014 23:48:54 GMT

RoboHelp 11 on a Windows 7 machine

I have a small project that I put down in August and just picked up again today. The only changes I made today were a background color in the selected layout and adding browsers to the screen profiles (desktop, mobile, phone). I also changed the pixel sizes of aforementioned screen profiles, and saved, but ultimately thought better of it and changed them back. I don't know if that would have made any difference to this problem. (When I made the size changes RH told me to update the media queries, but I'm not using any... or at least none came up in the Manage Media Queries functionality.)

Then I re-generated the output, but the tablet and phone screen sizes are no longer displaying properly when I tested by changing the size of my desktop browser--there is a rather large "dead zone" browser size in which no content is displayed at all (which makes it almost seem like the "responsive" part of the output doesn't work), the internal navigation (forward and back buttons, and bar) is shoved up in the header bar, and no browser horizontal scroll bar appears so that I can scroll to see the edge of wide images. I mainly use IE but this occurred in Firefox and Chrome as well. The desktop display seems to work fine. (I'm so sorry I don't have screenshots now--I can provide some if needed.)

I wondered if this had something to do with my chosen "template" but a brand new project that used that same one (Theme1_Standard) didn't have any problems. Now, I also noticed that the template seems to have changed since I was last in Robohelp, because the unchanged template preview today was definitely not the same as the template from August. The Readme for the latest patch didn't mention anything that I thought seemed to be related.

Like I said, all I changed were a color, the screen profile browsers, and the screen profile sizes which I later discarded. I am completely at a loss as to what caused this and how to fix it. I feel like a complete dolt because it seems to be related to something I *DID* but retracing my steps has yielded nothing.

Thank you!

UPDATE

Still having this issue, but in poking around I discovered that some of the program files on my local machine were updated in mid-September (when it looks like the latest patch's ReadMe file was installed on my computer) and others were updated mid-October (the first time I was in RH since mid-August, though I didn't generate anything then). I don't know if this means anything, but to me it looks mildly suspicious. Thx.

Next and Back navigation buttons have disappeared

forums_noreply@adobe.com — Mon, 03 Nov 2014 23:09:53 GMT

My Next and Back navigation arrows have inexplicably disappeared from the Responsive Layout in RoboHelp 11 HTML. I found many nav bar-related topics on these forums, but could not find one that was similar to this issue I am experiencing. I'm not sure what I may have done, as it seems like this could only be the result of manually or purposefully removing them.

why is the tab functionality not working in Responsive layout? I need accessibility for non-mouse users.

forums_noreply@adobe.com — Thu, 30 Oct 2014 19:30:32 GMT

I have generated Responsive HTML5 output. The tab key does not do anything. I want users to be able to tab through the topics and expand or collapse the drop-down hotspots. Tab appears to do nothing. If I generate the same content in WebHelp output users can tab between topics and expand/collapse drop-down hotspots. Is there some sort of setting I have to select to get it to work in Responsive HTML5?

TOC button hidden when viewing responsive output in IE

forums_noreply@adobe.com — Sat, 18 Oct 2014 19:08:09 GMT

Hello there,

When I view responsive HTML5 output in Internet Explorer, the image that is used for the selected sidebar button (typically the TOC) is initially hidden behind the background color.

As soon as I mouseover the button, the image appears and everything works fine.

The problem does not occur in Firefox or Chrome. It also doesn't affect the buttons in the tablet/mobile modes, only the sidebar when viewing on the desktop.

I'm using a modified layout that is based on the Theme_1_Standard layout. However, the problem also occurs when using the default Theme_1_Standard or Theme_3_Black responsive layouts in a completely new project.

Any ideas?

RH Version: 11.0.3.268

IE Version: 10.0.9200.

TOC has died in the responsive HTML5 output, it's available in smaller views, but not in full screen. This happened out of the blue with no tinkering to the TOC. Please Help! Thanks...

forums_noreply@adobe.com — Fri, 10 Oct 2014 01:15:41 GMT

TOC has died / disappeared in the responsive HTML5 output, it's available in smaller views, but not in full screen.

Basically get a Loading... prompt and nothing is happening. I'm near the end of a sprint and don't have the time to figure out what went wrong. Hoping someone can help...

However it's fine in other views (smartphone/ tablet etc...)

This happened out of the blue with no tinkering to the TOC. Please Help! Thanks...

Search not working on android 4.0 or later versions

forums_noreply@adobe.com — Fri, 03 Oct 2014 19:09:26 GMT

The mobile help for our Android app does not display the Search results properly or says Web Page Not Available.

Android version 4.0

Android version 4.2

HTML5 output doesn't show the switcher (on/off toggler)

forums_noreply@adobe.com — Fri, 26 Sep 2014 08:08:22 GMT

The generated output of Theme1_Standard doesn't show the switcher on the Search page. How do I enable the toggler?

Changing the font of TOC entries in Responsive Help

forums_noreply@adobe.com — Sun, 21 Sep 2014 15:23:13 GMT

I'm just starting to find my way with Responsive help and am creating a project where a non-standard font needs to be used. This is fine in topics - I provide a link to the font in every page and it works great. But try as I might, I can't fathom how to change the font of entries within the table of contents.

Bumbling about so far, I've found the Table of Contents.slp file and put the same link to the font in the header there (<link rel="stylesheet" type="text/css" href="http://fonts.googleapis.com/css?family=PT+Sans" />) - I then customised my layout to specify the font name (PT Sans) for the TOC Desktop, but this seems to have no effect at all: when I generate the help, the TOC renders in what looks to be a default Times font.

I'm really just guessing at this stage so if anyone can point me in a slightly more considered direction, I'd be really grateful!

Thanks

Claire

Robohelp 10 unable to create next/previous buttons in new TOC folder

forums_noreply@adobe.com — Sat, 20 Sep 2014 19:12:28 GMT

Suddenly I'm unable to create next/previous buttons in new TOC folder. I create folder, add pages, go to Browse sequence editor, create new Browse Sequence, generate Multiscreen HTML & when it's through no browse sequence in shown ie no next/previous buttons. Help?

Tabbed Panel Widget

forums_noreply@adobe.com — Wed, 17 Sep 2014 21:32:13 GMT

I have a horizontal tabbed panel, but on the screen layout editor, there's a horizontal grey box and the tabs go vertical and disappear. They're there in the html, but I can't edit them with the WYSIWYG.

I want to add another tab to the widget, besides the defaults...How do I do this?

Adding Feedback

forums_noreply@adobe.com — Tue, 16 Sep 2014 13:19:09 GMT

I am using Robohelp 10. What is the best way to add an option for the user to provide feedback from each topic? I would like it to send it via email from the web server that the helpfile is hosted on. How can I go about achieving this?

how does the video tag get the bytes had downloaded?

forums_noreply@adobe.com — Mon, 15 Sep 2014 14:08:00 GMT

html5 tag video

Remove Page Title from Search Results Context

forums_noreply@adobe.com — Fri, 12 Sep 2014 14:31:13 GMT

Hey guys,

I am working with the multiscreen HTML5 output.

On each of my topic pages, I use the Robohelp widget to include the topic title. This works nicely enough.

However, in the search results, this topic title gets put through as part of the text preview, so for each search rersult, I end up with:

Topic Title

URL

Topic Title Topic Text

Is there a way to stop this from happening, so I can get this:

Topic Title

URL

Topic Text

Appreciate any insight you can provide.

MasterThemeSchema.xml file has invalid data error when customizing layout

forums_noreply@adobe.com — Tue, 09 Sep 2014 13:35:49 GMT

Whenever I try to customize my layout for Responsive HTML5 I get an error "MasterThemeSchema.xml file has invalid data". I've tried creating new layouts and editing existing layouts. The first time I click Customize Selected Layout it works. But any attempt after that produces the error. Anyone know what's going on? Thanks.

Multiscreen HTML5 Map ID file: loadcsh.js - rhmapno parameter is converted to uppercase and CSH not working

forums_noreply@adobe.com — Mon, 25 Aug 2014 14:20:53 GMT

Our developer is reporting that RoboHelp 11 is converting the parameter rhmapno to uppercase RHMAPNO in the loadcsh.js Multiscreen HTML5 output file, and the CSH is not working (see below from the file).

Is anyone else having this problem and can suggest a solution?

function loadTopic(defaultTopicURL)

{

gDefTopicURL = defaultTopicURL;

var mapnum = getUrlParameter(RHMAPNO);

if(mapnum!="")

{

showCSHTopic(ITEMTYPEMAPNO, mapnum);

return true;

}

Thanks.

Gina

Logo behavior in responsive layout

forums_noreply@adobe.com — Sat, 23 Aug 2014 16:03:06 GMT

I'd like to replace the diamond logo in the Theme 1 default responsive layout in RH11 with an appropriately sized logo for my client. In the default layout, the logo retains its size relative to any text in the title bar as the browser is resized, and the logo disappears completely at the smaller smartphone size. When I use a different logo, or even modify the diamond logo, it is very small and gets even smaller at the smaller layout sizes. What is the secret to preventing the logo from resizing? Where in the .css is this controlled?

Carol

MP4 (h264) to play on an iPad?

forums_noreply@adobe.com — Wed, 13 Aug 2014 12:36:28 GMT

So I cant get a RH Responsive HTML5 project to play an MP4 on an ipad? but works fine on a pc (tested 3 w/browsers).
Outside the published project, the iPad plays Mp4's without any problems.
But within a RH Responsive HTML5 project on the ipad, the MP4 shows up as a black square with a "crossed out" play button in the middle.
on any pc the published RH project, plays fine.

I've tried several different mp4's (h264) ,,, I've even multiple sizes of MP4s.

Am I missing something?

Why is there an echo when multimedia files (mp4) inserted in my online help are played in FireFox? Should I be using a different video file format?

forums_noreply@adobe.com — Tue, 12 Aug 2014 15:27:45 GMT

I am generating Responsive HTML5 using RoboHelp 11. My FireFox version is 31.

The video plays fine in IE and Chrome.

html 5 layout in RH11 automatically adds a to the top arrow. How to modify that?

forums_noreply@adobe.com — Tue, 12 Aug 2014 11:53:20 GMT

This might be a very basic question. I'm reviewing the html 5 output in Robohelp 11 and I noticed that the html 5 layout automatically adds a to the top arrow.

I want to adjust that arrow/Div but how do I reach that?

I don't seem to see it in the layout editor. And it only show up after generating a layout, and I don;t want to adjust all pages of our help manually.

What we actually are trying to do is dynamically let it appear when you scroll down. and not on the screens where there is no scrolling.

any ideas?

thanks in advance for your answers

Why am I getting extra home pages?

forums_noreply@adobe.com — Sun, 10 Aug 2014 10:58:16 GMT

Today I discovered that in our context sensitive help, which I general with Robohelp 10, all the links that are meant to redirect to the help's homepage in the desktop layout instead generated an error page.

I contacted the developers, and they said that the system was redirecting to the wrong page: homepage2.htm, instead of homepage.htm, and this had been the case for the past several versions.

I provided them with the correct file name: homepage.htm

However, I am still baffled. Why is Robohelp generating extra homepage files?

I restored a previous version, and generated the help. I only received one homepage file.

When I generate the current version, I receive homepage.htm and homepage1.htm.

And apparently, in previous versions there was also homepage2.htm

Why am I getting these extra files. Are they important? And if not can I delete them?

TOC links in Responsive HTML5 layouts are inaccurate with merged projects

forums_noreply@adobe.com — Thu, 07 Aug 2014 21:34:17 GMT

I am having two separate, but similar issues with merged projects in tablet/mobile view and am wondering if I have set them up incorrectly. The most perplexing thing is that everything works perfectly fine in desktop view.

First off, I am using RH11 with all updates applied on a Windows 7 machine and I have a master project set up with about 2 dozen child projects stored under the Responsive_HTML5/mergedProjects folder.

-----

Issue #1:

Upon first opening up the help system in mobile view, I can navigate to any topic in the TOC except the first topic (an introduction topic) in any of my child projects. When I hover over the topic in the TOC, I can see the link at the bottom of my browser and RoboHelp is always truncating the link destination to "Responsive_HTML5/Introduction.htm" when it should be using "Responsive_HTML5/mergedProjects/<child project name>/Introduction.htm" instead.

Issue #2:

Again in mobile view, let's say I am looking at a topic in guide A. Now I want to look at a topic in guide B, so I open the TOC and navigate to the other guide. However, when I hover over the topic links in the TOC, all links still point to guide A's folder. In other words, while I am looking at guide B in the TOC and I hover over a topic in the TOC, the link says "...mergedProjects/guide A/TopicFromGuideB.htm". I have discovered that if I click on a book then the TOC refreshes and will display the subsequent topics, but I am still unable to open any other topic since it keeps looking in guide A's folder.

-----

Has anyone else encountered these problems with their TOCs? Is there a more optimal way to set up my projects in order for RoboHelp to not change my link destinations?

I want to create a new customized screen layout for responsive HTML5 output. I don't want to use the ones present in the gallery. What are the steps to do so?

forums_noreply@adobe.com — Thu, 07 Aug 2014 05:10:34 GMT

I don't wish to use the ones already present in the gallery. They do not meet my requirements. Therefore, I want to create/design my own screen layout for the responsive HTML5 output. Please let me know the steps to do so. How to create a SLZ file, what is the code that I need to write. What are the components that I need to create to have a complete screen layout to be used in a responsive HTML5 output.

RH 11 Glossary not displaying in desktop view

forums_noreply@adobe.com — Tue, 05 Aug 2014 19:53:03 GMT

I am on Windows 8, 64-bit, RoboHelp 11 (standalone). I've created a project and created some glossary terms. I've selected the glossary in the Single Source Layout and generated the project. When I view the project, I can view the glossary in Mobile and Tablet form, but the desktop view displays nothing when the Glossary link is selected. I am using the Theme2_Government responsive layout template. Any ideas I can use to troubleshoot this issue?

8/8/2014 - I'd like to add that the Index has the same issue. I've checked for updates; ensured that I am assigning the correct item etc.

Thanks in advance. Susan

Generating either Multiscreen or Responsive HTML5 from command line (RHCL)

forums_noreply@adobe.com — Fri, 01 Aug 2014 19:08:32 GMT

Has anyone had any luck getting either of the HTML5 default layouts to generate using RHCL.exe with RoboHTML 11? We try to keep the source files checked in, then generate the output at build time.

To test, I generated a project based off the "Knowledge Base" template, then updated the the associated screen layouts with the screen profiles. For Responsive HTML5, that was "Theme1_Standard", and for Multiscreen HTML5, that was "Desktop_Knowledge". Both of these layouts generate fine through the RoboHTML UI, but when generated from the command line, they fail. With Responsive HTML5, RHCL does not acknowledge that the layout exists. For Multiscreen HTML5, RHCL crashes (null reference exception) when processing the project's index. (Keep in mind that I haven't modified the index from the template at this point).

I'd be happy with either of these two layouts working with RHCL, as we're still fairly early in the process of creating the online help. Our only requirement is that it is web-based and cannot use frames (like WebHelp layout does).

thanks,

-mike

Details:

[For "Responsive HTML5" layout]

C:\Program Files (x86)\Adobe\Adobe RoboHelp 11\RoboHTML>RHCL.exe c:\src\svn\ba-asp\branches\RB_2.36\src\TestProject\TestProject.xpj -l "Responsive HTML5"

Adobe (R) RoboHelp Project Command Line Compiler version 11.0.0.179

Error: Layout "Responsive HTML5" does not exist.

The project contains the following layout(s).

Adobe AIR

FlashHelp

FlashHelp Pro

Microsoft HTML Help

Multiscreen HTML5 (Primary Layout)

Printed Documentation

Responsive HTML5

WebHelp

WebHelp Pro

XML Output

eBook

[For "Multiscreen HTML5" layout"]

C:\Program Files (x86)\Adobe\Adobe RoboHelp 11\RoboHTML>RHCL.exe c:\src\svn\ba-asp\branches\RB_2.36\src\TestProject\TestProject.xpj -l "Multiscreen HTML"

Adobe (R) RoboHelp Project Command Line Compiler version 11.0.0.179

Project: c:\src\svn\ba-asp\branches\RB_2.36\src\TestProject\TestProject.xpj

Layout: Multiscreen HTML5.

Output: !SSL!\Multiscreen_HTML5\index.htm.

Scanning project for compilation....

Scanning finished.

Warning: No baggage file description.

Starting compilation...

Multiscreen HTML5 preprocessor 11.0.1.235

Clearing output folder...

Compiling c:\src\svn\ba-asp\branches\RB_2.36\src\TestProject\!SSL!\Multiscreen_HTML5\desktop\index. htm ...

Preparing to create Multiscreen HTML5 output...

Preparing files for Multiscreen HTML5 output...

Copying files...

Updating files...

Finished preparing in 1 sec(s)

Initializing compiler...

Generating MULTISCREEN (11.0.1.235)...

Processing TOC data...

Updating topics...

Updating Reference/PhoneNumbers.htm...

Updating Hardware/WidgetMax_2000.htm...

Updating Software/WidgetMax_Installation_Issues.htm...

Updating ProblemsAndSolutions/WidgetMax_Issues.htm...

Updating First_Topic.htm...

Updating Project_Background.htm...

Updating Splash.htm...

Updating Whats_New.htm...

Finished updating topics in 0 sec(s) : total 8 topic(s).

Processing index data...

Crash occurs at this point. For what it's worth, this is the faulting DLL's info:

Fault Module Name:	HtmSingleSourceMultiScreenHelp.dll
Fault Module Version:	11.0.1.235
Fault Module Timestamp:	53631bf0

RoboHelp 11 - Template headers and footers all of a sudden display in my topics

forums_noreply@adobe.com — Tue, 22 Jul 2014 13:00:36 GMT

I am not sure how to describe this as I am not sure what the trigger was to cause this, but here it goes:

First of all--I was transitioned from a Virtual Machine to a Desktop to gain better results from using my Adobe applications and reduce issues.

I am on Windows 8, 8 GB RAM, AMD Radeon Card with 4GB vRAM.

I loaded RoboHelp 11 and my Creative Cloud applications onto the desktop machine and moved my files over the desktop from a server drive.

I have been working for a couple of days in RoboHelp and "Published" last night. That crashed and I realized I needed to remap the drives. The server drive wouldn't remap so that publish crashed a second time, but the local publish to my desktop C: drive indicated it had been successful. I didn't reopen the files at the time as it was end of day last night.

I went home.

I came back this morning and when I opened RoboHelp and my project, all the topics had the project title preceding the topic title in Project Manager AND every single topic now has the template headers and footers displaying in the topic.

Additional Details--the Master Page is the same and has been unchanged in all of this and is applied to each of the files. I haven't found any issues with the Master Page.

I am not sure if this helps, but this is a script error I keep getting if I try to view a topic out of RoboHelp (see below for the main issues that I am encountering).

I REALLY need to fix this ASAP as I don't want to have to recreate the whole project of over 300 topics (so far).

What did I break? Or what piece to I need to reconnect to fix this?

Thanks in advance for any assistance that can be given.

RoboHelp 11 / Responsive HTML: Can you remove Index and Glossary from the output layout?

forums_noreply@adobe.com — Wed, 16 Jul 2014 23:31:23 GMT

Hi All,

We do not typically write indexes or glossaries for our product or P&P documentation, but the Responsive HTML 5 layout has icons for both in the Sidebar (Layout Customization). We would prefer to remove these, but I haven't sorted out whether it's possible. It appears it is not simple if it is possible. I tried the 1x1 invisible png, but Layout Customization forces you to use the index.png and glo.png file names. I renamed the invisible png as index.png and it left a 1x1 px white spot in the header. Meanwhile, if you mouse over where the icon was, it makes it look like there's a clickable icon there. Any suggestions?

Thanks,

Matt

Settings for Native Mobile App

forums_noreply@adobe.com — Tue, 15 Jul 2014 16:06:32 GMT

I'm using RoboHelp 11 to generate a native mobile app for Android.

In the Generate Native Mobile App dialog box, I've downloaded PhoneGap, Android SDK, JDK, and Apache Ant. I've then used paths that I think would work. Here's a screen shot:

When I attempt to generate the file, I see an error (below).

Can you please recommend the exact path? I've looked at your documentation(Adobe RoboHelp 11 * Generate a native mobile app) and Tom Aldous's YouTube video (How To Create Android App From Your Training and Technical Manuals - YouTube). Does it matter where I download the files? Is RoboHelp 11 just compatible with certain versions of these downloads?

can I add a topic link to a desktop layout sidebar tab?

forums_noreply@adobe.com — Wed, 02 Jul 2014 17:37:32 GMT

Hello,

I'm currently working in Robohelp 10 and using a modified version of the desktop layout. We don't need the Glossary tab in the sidebar, so I'd like to replace it with a Videos tab instead. I was able to add a new tab to the sidebar without a problem, but I'm having difficulty figuring out where to go from here. Ideally, when users click on Videos, I'd like it to launch one of our topics that already lists all our current videos and includes links to them. Is it possible to do this? Or is my only option to manually add the video links to that tab's section in the Topic.slp HTML? I'd like to avoid this if possible, since it would mean maintaining the videos list in multiple locations within the help project.

Thanks in advance,

Alison

next and previous buttons appear in screen layout editior but not in browsers

forums_noreply@adobe.com — Wed, 25 Jun 2014 08:52:33 GMT

In the Screen Layout Editor (knowledge base) , Topic default file – I can see the next and previous buttons , but they don’t show up in browsers after generation

magnifier icon in the search field moves when viewoing output in IE

forums_noreply@adobe.com — Wed, 25 Jun 2014 08:47:10 GMT

When viewing output in IE the magnifier icon in the search field moves – it is shown underneath the search field

multiscreen HTML 5 output in Chrome – when scrolling down very long topics in the content pane the navigation area 'moves up' , i.e cant see search field or TOC.

forums_noreply@adobe.com — Wed, 25 Jun 2014 08:42:23 GMT

Hi,

Multiscreen HTML 5 output in Chrome – when scrolling down very long topics in the content pane the navigation area 'moves up' , i.e cant see search field or TOC.

thanks

Anat

RH11 Responsive HTML Screen Layout Gallery

forums_noreply@adobe.com — Sun, 22 Jun 2014 01:54:57 GMT

Please check me on this:

I think the idea of the Screen Layout Gallery is to provide fitting responsive layout.

Given that the Gallery has just a couple of entries (hardly a gallery), you are pretty much left to your own devices if you want to do much more than change the color, font face, and background of the responsive html output. This means hacking into the html and css to make anything other than cosmetic changes. (I wasn't thinking I would need to do this in order to make RoboHelp work.)

I'm thinking some better documentation about how the Screen Layout - Responsive Output system works would be useful.

RH11: How to remove the logo

forums_noreply@adobe.com — Sat, 21 Jun 2014 03:35:33 GMT

The Standard screen layout template has a logo in the upper right corner.

I know how to change logo.png, but how do I remove the logo from the header entirely?

Thank you!

Screen Layout Corruption?

forums_noreply@adobe.com — Mon, 16 Jun 2014 15:49:34 GMT

HELP!!! Cannot edit screen layout.....Layout has been corrupted, and causes RH10 to shut down when I try to edit it. The published layout has changed as well, with pictures enlarged and interfering with the body text.

Printing template to edit in Robohelp 10?

forums_noreply@adobe.com — Thu, 12 Jun 2014 15:50:11 GMT

Using Robohelp 10. Would like to alter print layout only from the desktop layout. All looks nice in web layout, however when pages are printed, the header overflows to the second line and covers up page title and body text. Can this be edited separately as a template? If not, how can i fix it so that i still see what I want to see on the screen, but have error free printing?

How to generate a native mobile app

forums_noreply@adobe.com — Mon, 09 Jun 2014 11:18:21 GMT

I followed the steps on Robohelp's help page and watched the video on how to generate a native mobile app.

However, when I try to generate the app, it says: Error: "Unable to update the Android app project. Verify the Android SDK/JDK paths and refer to the output log."

OK, I've tried to check the paths, but can't tell why they are wrong if they are wrong. I can see that I could have done many things wrong but don't know where to start.

Any ideas?

I'm a long-term user of Robohelp, but this is new to me. I've also started work for a new company that likes the idea of apps. I'm currently using the trial version of Robohelp and getting this to work smoothly would be a big incentive for my company to buy the software.

Thanks in advance.

Responsive HTML5 TOC in generated output not staying in sync with selected subfolder

forums_noreply@adobe.com — Wed, 28 May 2014 15:01:33 GMT

We have a project that we recently upgraded from Robohelp 8 to RoboHelp 11. We decided to generate Responsive HTML5 output for the project. It is a multi-language project as well. We support 19 languages. Each topic file has text in it in each of the languages and marked with a conditional build tag for each language. We have a TOC and Glossary file for each language. When I generate each language's help file and then view it in a browser, the the English TOC seems to work fine. You can click on folders and sub-folders and topics within the sub-folders and it seems to keep the TOC in sync with the topic I am viewing. But if I view one of the language help files, say German or Danish, when I click around in the TOC, the topics I click on show up in the right pane, but the focus in the TOC pane is not highlighting the selected topic. It seems like the focus has moved to something else, though nothing is highlighted. I am confused what is different between the different language help files TOC. Are there settings or ways to make sure the TOC is synchronized all the time?

Thanks,

Shannon

How to create widgets for robohelp

forums_noreply@adobe.com — Wed, 21 May 2014 02:24:40 GMT

I would really like to know if it's possible to create widgets of my own for Robohelp (I'm on version 10, but should update to 12 soon). I haven't been able to find any specific information on this, the only references I can find to widgets in the RoboHelp installation folder are XML files that don't have any "code" that would explain their functionality (so I'm guessing, what, DLL files actually do the work?), the documentation only talks about creating screen layouts... But at least *someone* has figured out how to create them: http://www.wvanweelden.eu/product/favorites-widget-webhelp

There's probably other ways to do what I want to do (in my case, and just right this moment, I'd like to show the title and contents of a topic in two different locations, I can't figure out any way to do this as the screen layout variables only have the project title... ugh), but if making widgets doesn't require me to install an IDE and compile stuff, I'd like to see some documentation on how to do it.

I generated responsive layout and my mp4 videos do not play in kindle Fire

forums_noreply@adobe.com — Fri, 16 May 2014 14:07:51 GMT

They play on all other devices. This is Kindle Fire 7" HD

Running the on screen keyboard in Robohelp

forums_noreply@adobe.com — Thu, 08 May 2014 11:52:05 GMT

We display our help on a touch screen PC. Is it possible to run the on screen keyboard to enable a search string to be manually entered on the Search page?

Any guidance would be appreciated, including alternatives.

Regards

MikeL

How to setup SharePoint for publishing from RoboHelp 10?

forums_noreply@adobe.com — Tue, 06 May 2014 15:41:40 GMT

I am having an issue in trying to publish to SharePoint. What type of Site/Library should I have set up to publish too? I have a Document library set up on my SharePoint site but when I try to test the connection, I get "Cannot contact site at the specified URL..." message. Can someone provide some details about how my SharePoint site should be configured?

Is there a BlackBerry10 screen profile and layout?

forums_noreply@adobe.com — Mon, 05 May 2014 13:02:03 GMT

Has anyone come across BlackBerry 10 screen profiles and layouts?

Error message when using customized HTML5 Layouts

forums_noreply@adobe.com — Thu, 24 Apr 2014 14:31:23 GMT

Hello everybody,

It seems I have some problems with custom HTML5 Responsive Layouts in RoboHelp 11.

My colleage customized a HTML5 Responsive Layout and sent me the slz file so that I can import the layout in my project. This worked out fine.

Unfortunately I am not able to open or edit this layout and only receive a "[file] contains invalid data" message.

I remember that I saw this message earlier when customizing a layout myself and trying to re-open it for editing.

Does anyone know what might be the problem?

font issue css font colour won't change

forums_noreply@adobe.com — Tue, 22 Apr 2014 18:42:30 GMT

Using RH10. set background in css to white to accomodate images with white backgrounds. pagetitle font is white and so disappears. trying to change font colour, but css won't apply or save different font colour....am i missing something?

RH11 Responsive HTML5 Rendering Delays?

forums_noreply@adobe.com — Tue, 15 Apr 2014 17:31:18 GMT

I am using a trial of RH11 to investigate upgrading from RH9. We currently produce WebHelp but we're also thinking about trying Responsive HTML5 output since our application runs in IE and also Safari on iPad (the Webhelp on iPad, even that produced in RH11, has some issues with parts of the search tab being cut off from display...thus the thought to try Responsive ouput).

In the trial output of Responsive HTML5 used in IE, we experience delays anywhere from 3 to 5 sec up to 20 sec sometimes (usually less than 10 sec) as we use the interface. For example, when help first opens up and begins to display its content and interface components, there can be pauses until the content is finally displayed in the browser. Another noticeable delay time is anytime we happen to adjust our browser size on our desktops -- for example, maximize or downsize browser to fill up various amounts of the desktop screen so that we can see how the help layout adjusts itself given the amount of browser space available. This is in IE10 and 11. I did not expect such overhead or delays when trying out that help format. Webhelp ran from the same server doesn't have the delays.

Has anyone else experienced these Responsive HTML5 delays? If so, have you found any work arounds or settings in your help project or browsers that either contributed to the rendering delays or helped reduce the delays? I assume all the scripts that run behind the scenes are a factor. The delays occurred whether I used one of the standard screen layouts for the help or had made some adjustments to the layouts such as to its color scheme. With the delays we're experiencing now, the Responsive HTML5 help isn't as appealing an option as I had hoped.

Karen

RH11 applied template to every page

forums_noreply@adobe.com — Mon, 14 Apr 2014 00:08:44 GMT

I opened my online help this morning, and RH11 has applied the template to every page in the file, so I now have a duplicate template when I generate. I need to fix this fast as I have a deadline - I don't know how this happened, but how do I fix it? (IE10, Responsive HTML5).

Here's a small shot of what it is doing:

RH 11 Imported Screen Layout Not Displaying in Gallery

forums_noreply@adobe.com — Thu, 03 Apr 2014 06:15:29 GMT

Began using a trial of RH11 today and am experimenting with Responsive HTML5. I am trying to understand how to use a newly downloaded/imported screen layout while setting up a new single source Responsive HTML5 layout. I downloaded the screen layout from the Adobe site, which was a single file in a zip file. I unzipped the layout file to the same download folder and imported the extracted file into the Screen Layouts folder in the Project Set-up pod within RH11. Then while working in the Responsive HTML5 Settings window, clicked Gallery and expected to see the newly imported layout as an option there. The layout does not display. The layout name does display under the Screen Layouts folder folder in Project Set-up though.

How do I get the layout to display in the Gallery? I am wondering if I extracted the layout file to the wrong location? Does it have to be extracted to a folder within my project files such as the SSL folder or within the folder to which the RH11 trial software was installed? I assumed the Import process in Project Set-up would copy the layout file to wherever it was needed for it to work in Robohelp.

4/3 addition to original post -- adding a picture for reference regarding where I can't get the new layout to show. WIthout it showing here, how would I go about assigning the layout to my single source layout?

Message was edited by: KFarrelly