Adobe Community : Unanswered Discussions - Line

replacement

forums_noreply@adobe.com — Thu, 13 Nov 2014 21:49:30 GMT

Hi there!

I just received my Adobe ink & Slide last week, and I was very excited.

Once received I was very frustrated because is not working at all as expected, and it draws straight lines out of the blue when touching sometimes.

Also for a couple of minutes sometimes doesn't respond.

Was hoping to get it replaced or even to be refounded but there's no way to have a direct contact with anybody on the phone, and the chat is always closed.

What's happening here? very very disappointed!

Anybody better luck with contacting customer support?

Thanks

Can I export/share a line file from free CC as pdf or illus cs2 file so client can view/edit?

forums_noreply@adobe.com — Tue, 28 Oct 2014 19:04:06 GMT

I can't find a clear answer to this really simple question so I hope someone here can help me.

I haven't purchased my ink and slide yet, or used any of the creative cloud software. Before I do I want to make sure I understand what I can share with Line and the free level of CC. I want to use them for a particular client who is still old school. So... If I have a drawing created in Line on my ipad and a client with an older macbook pro, still running CS2 (so osx 10.6.8), and I have an ipad with Line and a free Creative Cloud membership (but no CC versions of Adobe software other than Line), is it possible to:

send her a pdf she can open and print?

send her a file she can open/edit/print in CS2?

send her anything she can open and/or edit and/or print?

Print something I can mail to her.

I guess I'm basically asking: what are my limitations for sharing/printing Line drawings with only the free CC membership?

All my drawings are pixelated! They will not finish loading!

forums_noreply@adobe.com — Mon, 27 Oct 2014 14:26:34 GMT

When I load a drawing (ipad gen3), they don't clear up. They stay pixelated. I can draw over them, so they are not frozen. And the new lines appear correct.

In thumbnail view the image looks fine. But when I open the drawing it looks terrible.

If I back and open old images, they are all BAD.

I rebooted the ipad.

Im really trying to like this app.......but........

Can you move a drawing from one group to another?

forums_noreply@adobe.com — Mon, 27 Oct 2014 14:16:24 GMT

The new version made all my my individual drawings into individual groups. How do you regroup? I can see how you can move around the order within a group, but cant see how to move an image from one group to another.

You would think you could hold down a drawing, then slide to the next group. But you cant....

Info

forums_noreply@adobe.com — Mon, 27 Oct 2014 01:17:19 GMT

Hi i was wondering what is adobe line and the difference in draw and adobe ideas?

android for Ink & slide

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:33:34 GMT

Any near term hope for Ink and Slide compatibility for a samsung galaxy in the next 2-4 months? This will help me decide how to proceed I would hate to go out and buy an IOS device and soon the option comes out to use it on a android or Vaio touch screen. The product sure looks better than getting a Wacon

thanks in advance

All apps not recognizing Slide

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:15:53 GMT

I just received my Ink and Slide!

However, none of the apps recognize the slide. It appears the sensor on the end away from the button is not working. I noticed this because my pinky slipped off of that end and hit the screen and suddenly the lines appeared. I've also ensured the slide is not dirty.

The stylus is fine and works perfectly and the tips in here about turning on the palm rejection were great. Should I contact Adonit?

Adobe Ink won't turn on. :-(

forums_noreply@adobe.com — Mon, 20 Oct 2014 18:40:41 GMT

I've had my Adobe Ink for less than one week. I can't get it to turn on although the charger indicates that it is charged. I am frustrated. I enjoyed using it during the brief time it worked. Do you have any advice on how to get it to work again?

Adobe Ink does not turn on.

forums_noreply@adobe.com — Mon, 20 Oct 2014 15:19:16 GMT

I've had Adobe Ink for less than a week. It worked for a couple of days. Now, the charger flahes red. When not connected to the charger, Adobe Ink does not light up when I hold the button. Any suggestions on how to get Adobe Ink to respond.

How much time does the ink need to completely charge?

forums_noreply@adobe.com — Mon, 20 Oct 2014 06:14:36 GMT

How much time does the ink need to completely charge? And does it need to be charged before using it for the first time?

I just got the Adobe INK

forums_noreply@adobe.com — Thu, 09 Oct 2014 23:47:59 GMT

I didn't like the stylus.

i belive is too expensive for what it is.

i try it yesterday and i want my money back

is possible to get it back?

Still no layers, what gives??

forums_noreply@adobe.com — Tue, 07 Oct 2014 04:15:50 GMT

Just curious will we ever get layers in Line ?

Send to Illustrator/Photoshop is not working

forums_noreply@adobe.com — Mon, 06 Oct 2014 22:06:17 GMT

I've got the latest versions of the CC2014 apps installed. I'm signed in and CC App is running on my Mac taskbar, and I checked in Illustrator and Photoshop and it shows me signed in to my account. I'm signed in to my CC account in Draw and Line on my iPad, bit when I tap "Send to Illustrator" or "Send to Photoshop", I get the progress icon, then a message saying "Sent", but it never shows up on the desktop app. I've tried it with the apps running and closed. I've removed previous versions (CS6 and CC), but no luck. I've tried making sure both iPad and MacBook Pro are on the same WiFi network. No luck so far. Any ideas?

How do I get an Ink and Slide for Canada? If I buy one in US will it work in Canada?

forums_noreply@adobe.com — Tue, 30 Sep 2014 19:10:26 GMT

I live in Canada and would like to get an Ink and slide. I realize its not available in Canada so I was wondering if I purchased in US will it work in Canada?

When will it be available in Canada?

my ink pen does not draw exactly where I touch on the iPad glass, do I need to always hold the pen directly vertically?

forums_noreply@adobe.com — Tue, 30 Sep 2014 12:14:43 GMT

my ink pen does not draw exactly where I touch on the iPad glass, do I need to always hold the pen directly vertically?

When are ink and slide going to be available in the uk? It's been sometime now.

forums_noreply@adobe.com — Tue, 30 Sep 2014 06:17:12 GMT

Can anyone put a time on when the uk will be able to purchase ink and slide ?

if it's going to take much longer can anyone profer an alternative stylus?

Ink tip is not drawing where it touches the glass

forums_noreply@adobe.com — Sat, 27 Sep 2014 19:16:52 GMT

my ink pen does not draw exactly where I touch on the iPad glass, do I need to always hold the pen directly vertically?

Slide draws on my drawings

forums_noreply@adobe.com — Sat, 27 Sep 2014 16:42:57 GMT

How do I stop slide leaving marks all over my drawings? Not useful when there are no layers and erasing unwanted marks leaves holes everywhere.

Line no longer allows a thumb-nail gallery view and will not save names of drawings. No one is available on Adobe chat is able to address these issues.

forums_noreply@adobe.com — Sat, 27 Sep 2014 16:21:46 GMT

Is anyone having problems with line and iOS 8? I can't save or name my files or see them in gallery view.

replacement nibs for Ink and Slide?

forums_noreply@adobe.com — Mon, 22 Sep 2014 15:20:18 GMT

are replacement nibs available for the Adobe Ink and slide? I would imagine that they wear out over time and I cannot find any info regarding this.

Please help!

Kevin

Ink is charged, but flashes red and disconnects immediately.

forums_noreply@adobe.com — Mon, 22 Sep 2014 13:34:14 GMT

I believe the pen is charged completely.. the charging unit cycles through the rainbow colors, but when I turn Ink

on it immediately flashes red a few times and disconnects. I've charged it over night and still have the same issue.

How do I return this for a new one?

will ink and slide work for iPhone 6?

forums_noreply@adobe.com — Tue, 16 Sep 2014 15:27:32 GMT

I am considering getting an iPhone 6 but ONLY if the ink and slide will work for it. if not I may switch over to the google phone and get a new iPad at a later time. Please let me know where the Ink and Slide stands. thank you.

Adobe Problem ! Ink is "pulsing" twice and then blinks red. 3x red, break, 3x red...

forums_noreply@adobe.com — Fri, 12 Sep 2014 12:12:00 GMT

Hello, I still have this problem , its :

Ink is "pulsing" twice and then blinks red. 3x red, break, 3x red...

I attach the link to see what the problem

My problem wIth Adobe Ink pen - YouTube

please I need to fix it

Won't start or charge

forums_noreply@adobe.com — Thu, 11 Sep 2014 19:07:46 GMT

Hi,
I'm a very frustrated customer. I got the adobe ink and slide a month ago and right out of the box it began having some trouble charging. About a week in, the ink has stopped charging and turning on completely. It's really hard to find support as Adobe Ink and Slide isn't an option in your phone tech support call and for any hardware related issues your chat system recommends I call in. I ended up choosing a different issue so I can get in touch with someone on chat. During the chat, the associate keeps giving me numbers that connected me with other products and not support for Ink and Slide resulting in a lot of call transfers. I finally got in contact with someone who opened a ticket for the issue and said that they will follow up with me in a couple of business days. A whole week went by and I had to call back in. I talked to another associate who said that they'll open another ticket for the issue and follow up with me. It's now been over 2 weeks and I have not heard back. I paid $200 for this product and I haven't been able to properly use it since. It's been a month and I haven't been given any tech support or means to replace my defective product. Can I get in direct contact with someone so that I can get progress updates or confirmation on my status? I really want to use my ink and stylus and this is extremely frustrating.

Does anyone work at Adobe?

forums_noreply@adobe.com — Mon, 08 Sep 2014 21:50:57 GMT

Chat is closed and is never working. Been on hold for an hour!

Adobe Ink pen software for Windows? Or just Mac?

forums_noreply@adobe.com — Sat, 06 Sep 2014 04:25:18 GMT

I am in a pinch for time and knowledge, so I imagine someone can answer this quickly. I want the Adobe Ink/Slide hardware and software for my IPAD - I think it has great functionality.

My second question is can I also use the Ink Stylus in the Windows environment too? I see the "Adonit" Company actually manufactures the equipment for the Adobe program, so I wanted to know if I could interchange this digital stylus between my Mac's and Window's computers. Or, do I need another style stylus such as the others that Adonit manufactures. If you wouldn't mind, check out this website and let me know your feelings. In other words, I need to digitally sign things in both the Mac and Windows environment both but I'd rather not go broke on hardware.

http://http://store.adonit.net/products/adobe-ink-slide

(for my IPADS - I'm assuming this hardware is not Windows compatible??)

http://store.adonit.net/products/jot-touch

(Do I need this one for Windows computers?, or is this stylus Windows based??)

Please advise, have a wonderful weekend.

Iknk & Slide to Illustrator

forums_noreply@adobe.com — Fri, 29 Aug 2014 13:54:44 GMT

I would like to know if it's possible to open artwork created with Ink & Slide in illustrator AS VECTORS. I know it wasn't at first, but maybe by know it's possible. Or when will it be?

Thanks,

Matthijs (Amsterdam)

Could I use Ink and Slide on my iPad with Adobe Connect?

forums_noreply@adobe.com — Wed, 27 Aug 2014 14:53:47 GMT

I am looking for a solution to write and draw on the screen during a Adobe Connect meeting using a desktop computer (non touch screen). I was thinking about using the iPad as a whiteboard and possibly Ink and Slide. Is anyone doing this? I need to know what version of programs, devices and apps are compatible. Thank you for your answers.

Will Ink and Slide work at all with a 3rd Generation iPad

forums_noreply@adobe.com — Fri, 22 Aug 2014 00:55:59 GMT

I have a 3rd Gen iPad and I am not in a huge hurry to upgrade. I realize Adobe says Ink and Slide needs a 4th gen iPad. But is it usable at all on earlier models?

Linking line drawings to Behance as projects

forums_noreply@adobe.com — Wed, 20 Aug 2014 01:33:40 GMT

Greetings,

I've found that I really enjoy drawing with Line, but when I try to publish my work to Behance, it will only publish as a Work in Progress. Is there any way to publish a line drawing as a Project?

Coloring inside the lines

forums_noreply@adobe.com — Mon, 18 Aug 2014 15:06:28 GMT

What is the best way to use Adobe Ink to have color stay inside the lines?

thanks

joe

Will intros creative pen work with adobe sketch?

forums_noreply@adobe.com — Fri, 15 Aug 2014 23:19:42 GMT

Will intros creative pen work with adobe sketch?

shortcut

forums_noreply@adobe.com — Fri, 15 Aug 2014 19:45:19 GMT

I use Line with Jot touch4. but shortcut doesn't work.

It will be nice if I could hide and seek tool bar with stylus button.

I hope Adobe support this.

Have a nice day

removing background (transparent background)...

forums_noreply@adobe.com — Fri, 15 Aug 2014 14:30:11 GMT

I'm a total amateur, so maybe this is something everyone knows... how do I make the background transparent so that it doesn't show up as part of the image when I use it in another document? It's a B-W drawing.

Tried line but...

forums_noreply@adobe.com — Wed, 13 Aug 2014 22:23:23 GMT

Yes I have tried it but you can't do a move or fill. Unless I am missing something in it.

THanks

joe

Ink and slide release

forums_noreply@adobe.com — Wed, 13 Aug 2014 21:49:23 GMT

I Think ink and slide was released to early. Sketch just does not cut it. It is weak in features. You should have updated ideas then sketch. I hope something comes out soon because I have 30 days to return it.

thanks

joe

which is the best ipad for the ink and slide?

forums_noreply@adobe.com — Mon, 11 Aug 2014 18:47:54 GMT

Which is the best I pad for the ink and slide? The Ipad air has more memory and a different processor,

Wacom Intous Creative and Stylus and Adobe Line

forums_noreply@adobe.com — Thu, 07 Aug 2014 17:50:04 GMT

HHow come adobe ideas app work with Intous creative stylus and not in adobe line?

thanks

joe

will ink work with android

forums_noreply@adobe.com — Thu, 07 Aug 2014 16:25:31 GMT

Using a Samsung tablet will ink work with this device

Adobe Ink not charging after 24 hours of red light blinking.

forums_noreply@adobe.com — Thu, 07 Aug 2014 12:53:50 GMT

I've followed all the instructions from the Troubleshooting session, also have post here and did all you recommend. Nothing seems to work.

My Adobe Ink is not charging and your support is not helping. I was able to use it only one time, this is the most poor experience I ever had with a product.

Please contact me as soon as possible, I want a new Adobe Ink or my U$200 back.

Thank you.

Does Line have layer options like traditional drawing apps?

forums_noreply@adobe.com — Thu, 07 Aug 2014 03:19:34 GMT

I'me just starting out in Line with the Ink & Slide. I've use Adobe apps for many years and I always work with sketching on a layer separate from the finished work. I can't seem to find a Layers tool option in Line or Sketch. Am I overlooking something?

Importing illustrator file

forums_noreply@adobe.com — Wed, 30 Jul 2014 19:18:17 GMT

HHow do you import a illustrator file in Adobe Line?

thanks

joe

I can't install on ipad 2 iOS 7.1.2

forums_noreply@adobe.com — Wed, 30 Jul 2014 13:24:17 GMT

I have ipad 2 and i was using the adobe line app until the day I upgrade my ipad from 7.0.4 to 7.1.2 . from now on while I am trying to install this app says that is no longer supported from this device!! please tell me if it is possible to use the adobe line app on ipad 2 in ios 7.1.2

Can I use iPad B00A37TCG8?

forums_noreply@adobe.com — Sun, 27 Jul 2014 02:06:07 GMT

Can I use iPad B00A37TCG8 with Ink & Slide?

Can I use iPad ASINB00A37TCG8?

forums_noreply@adobe.com — Sun, 27 Jul 2014 02:02:45 GMT

Can I use iPad ASINB00A37TCG8 to Ink & Slide?

Like:

APPLE iPad with Retina display - 4th generation - WiFi - 16 GB - white - NEW iOS 6, 9.7" high resolution Retina display,…

Everything DELETED with 1.0.1 Update

forums_noreply@adobe.com — Thu, 17 Jul 2014 19:08:33 GMT

Add me to the list. I've logged back in and waited for an hr now and nothing is restored. I saw other posts about that.

3 weeks of WORK are gone. Not what I would expect from a company like Adobe.

Has anyone heard of a good hard shell case for Ink and Slide?

forums_noreply@adobe.com — Sun, 13 Jul 2014 10:28:48 GMT

As much as I appreciate the charging case for Ink, I need a hard shell case for the the cord, Slide, Ink and the charging case.
I found a Nintendo case at Target yesterday so that I feel comfortable taking my tablet and I&S out for field trips, but it is rather inelegant.
What are other I&S users using?

Thanks,

Terre (who named her Ink 'Scribbles')

How to blend

forums_noreply@adobe.com — Sat, 12 Jul 2014 02:49:14 GMT

Are you able to blend with Adobe Ink In Adobe Line and Sketch?

Is there a way to access the "Creative Cloud Clipboard" repository outside Adobe Line/Sketch Apps?

forums_noreply@adobe.com — Wed, 09 Jul 2014 18:21:23 GMT

Is there a way to access the "Creative Cloud Clipboard" repository outside Adobe Line/Sketch Apps?

For instance via (macbookpro) web, local directory (CC desktop), or mobile web? As opposed to Utilizing the feature purely in Adobe line/sketch?

I mean... I know i could just take screen shots... via the iPad's protocol. However, that would defeat the purpose of creative cloud.

The point of accessing the creative cloud clipboard, is so that I can create Time-Lapse .GIF's of my drawings, Using the "timeline" feature (undo)....which is amazing feature btw.

Honestly the solution for me... would be to have an option to export a .GIF (animated), .tiff sequence, or video file (m4a mov). I would say export options would be 1. File Size & Type (Context...) 2. Detail, # of Slides (How long is your timeline, what do you want to show, what level of detail?) 3. Share (Behance, Creative Cloud Files, MMS, iMessage, etc... 4. Open in... Photoshop, Aftereffects etc...

I think this would be great for..tutorials, multi-media, prototyping (wireframes, character design, etc). So, i'm not saying this should be a heavy set...focal point of the application, after all an animation app all itself would be nice. However, I think a feature like an "interactive timeline" would push users to be even more creative, by hacking, creating ghetto rigged *** backwards ways of prototyping that...actually might be more convenient. This is the story Adobe is trying to tell, the story of process, whats in your head... in the moment. Thats why behance is integrated, because process & feedback + exposure are essential to developing as a creative, so Adobe has put together a great platform...for its users. So, yeah...Adobe.. here's your chance to gain a greater insight into creative process, and integrate it directly into the creative cloud platform. I think it would be huge for Ink & Slide , Behance, and Student-Teacher / Designer- Company relationship.

"Share | Project Timeline " "Intervals | # of images" "Crop | Length (time)" "Crop | Project Area (artboard?)"

Yeah this question took a left turn...but hey.... either or.

EDITS............

***You can copy images to creative cloud files....via the share function in ADOBE SKETCH... thats how I made the .gifs im going to attach.***

***However, in ADOBE LINE, if you try to copy multiple images of the same project, they do not receive unique filenames, thus replacing all images in the saved sequence****

Adobe ID sign in error on IOS

forums_noreply@adobe.com — Tue, 08 Jul 2014 12:50:24 GMT

I installed and opened Adobe Line on my iPad. In order to use the app, I have to sign into an Adobe ID, or create a new one. So, I chose to sign in to my Adobe ID, since I already have one. However, when I clicked the log in button, below the spaces to fill in my credentials, after loading for some time, it came up with a page saying the following:

There was an error with this action. Try again later.

4285c9f9-a2e8-44fa-a828-a876a1d4b7e3

And yes, signing in on my Mac works fine, so it's an IOS specific issue, in fact it seems more of an Adobe specific issue, considering the same problem occurs in Adobe Sketch and Adobe Ideas.

Does aoes anyone else have this issue?

Does anyone know how to fix it? I really want to use these apps!