• Frequently Asked Questions

    Back to FormsCentral Community Overview Feature Tutorials / HelpGeneral Is FormsCentral secure? Can I collect more than 5,000 responses using a Plus subscription? Yes! Which Adobe form solution is right for me (Fo...
    Josh_Corey
    last modified by Josh_Corey
  • How do I turn off my automatic subscription renewal?

    View All Frequently Asked Questions Please follow these steps:   1. Sign into FormsCentral and choose the Account Menu (the silhouette head icon) in the upper right.  Choose "My Subscriptions".   2. I...
    Josh_Corey
    last modified by Josh_Corey
  • Can I collect more than 5,000 responses using a Plus subscription?

    View All Frequently Asked Questions A Plus subscription allows you to view up to 5,000 responses per form or survey at any point in time.   To receive more than 5,000 responses, we recommend exporting the d...
    Randy Swineford
    last modified by Randy Swineford
  • Which Adobe form solution is right for me (FormsCentral or Acrobat)?

    View All Frequently Asked Questions Adobe FormsCentral is an easy to use online solution for creating new PDF and HTML web forms from scratch or template. Adobe Acrobat is desktop software for creating PDF forms from...
    Randy Swineford
    last modified by Randy Swineford
  • Why is my embedded form not displaying correctly?

    View All Frequently Asked Questions Let's first start by explaining the right way to embed a form within your website.   Go to the Distribute tab and click the Embed Form tab. This screen will appear: Embed ...
    Randy Swineford
    last modified by Randy Swineford
  • Is FormsCentral secure?

    View All Frequently Asked Questions Adobe uses industry-leading security engineering   processes in building its products. With services at Acrobat.com, security is considered at every level, from applica...
    Randy Swineford
    last modified by Randy Swineford
  • Can others view the responses and summary report without logging in?

    View All Frequently Asked Questions In some cases, when you are doing a survey or collecting data from respondents you want the respondents to be able to see what everyone else submitted - either the raw data or summ...
    Randy Swineford
    last modified by Randy Swineford
  • Issues encountered while importing an existing PDF form

    View All Frequently Asked Questions FormsCentral now provides you the option to import an existing PDF form into the service. Here are some important things to know: FormsCentral does not support the importing most o...
    Josh_Corey
    last modified by Josh_Corey
  • Can I start creating a form by importing an existing document, like a PDF or Word form, into FormsCentral?

    View All Frequently Asked Questions FormsCentral allows you to import an existing fillable PDF form and use the FormsCentral service to collect and analyze the submitted data. You do not have to recreate your existin...
    Randy Swineford
    last modified by Randy Swineford
  • What features do not work with PDF forms?

    View All Frequently Asked Questions In general, all of the features within FormsCentral will work with the PDF forms you create. However, there are 6 items that will not work in PDF forms:   Page Skip Logic Rule...
    Randy Swineford
    last modified by Randy Swineford
  • Tutorial: Enable Form Fillers to Save a Web Form

    Often respondents may need to fill out a form over a period of time, this is especially true for a very long form. Previously the only solution to this problem was to distribute a PDF form (because web forms didn't su...
    Randy Swineford
    last modified by Randy Swineford
  • Tutorial: Creating and distributing fillable PDF forms

    View All Tutorials FormsCentral allows you to create, distribute and collect data using fillable PDF forms. When you distribute your form as a PDF respondents will be able to: Fill out and save forms offline, then s...
    Randy Swineford
    last modified by Randy Swineford
  • Sharing and Notifications - instructions for co-authors to verify email

    When adding an email address to "Email Notifications" or to the "From" field in "Email Reciepts" you will see the following alert/s if there is not a verified account set up by the user:   The Email address y...
    Josh_Corey
    last modified by Josh_Corey
  • Why does the submit button not work on my PDF form?

    View All Frequently Asked Questions In order to properly fill out, save and submit a PDF form created using FormsCentral respondents must use Adobe Reader or Acrobat 8.0 or greater. They can download the latest Adob...
    Randy Swineford
    last modified by Randy Swineford
  • Adobe FormsCentral Overview Tutorial

    View All Tutorials Adobe FormsCentral is an online service from Adobe that lets you easily distribute, collect and analyze data using web or PDF forms and surveys. With FormsCentral, you can create attractive, profes...
    Randy Swineford
    last modified by Randy Swineford
  • What do respondents need to complete a FormsCentral form?

    View All Frequently Asked Questions Recipients simply click on a link to access the HTML form you created using FormsCentral. They need only a web browser and an Internet connection to complete and submit your form. ...
    Randy Swineford
    last modified by Randy Swineford
  • In which countries is FormsCentral available for purchase?

    View All Frequently Asked Questions Adobe FormsCentral is available for purchase worldwide in the following Adobe online stores:   Australia Austria Belgium Brazil Bulgaria Canada Cyprus Denmark Estonia Finland ...
    Randy Swineford
    last modified by Randy Swineford
  • How do I change the email address for my FormsCentral account (AdobeID)

    You can change the Email address you use to sign into Adobe services (this sign in is called your "AdobeID").  For this to work the new email address you plan to use cannot already have an "AdobeID", it needs to ...
    Josh_Corey
    last modified by Josh_Corey
  • Should I distribute a Web or PDF form?

    Web Form PDF Form Format HTML form PDF File Software required to fill out form Any web browser (desktop, mobile, tablet) Adobe Reader (Desktop and mobile). Does not support non-Adobe Readers. Distributed form is autom...
    Randy Swineford
    last modified by Randy Swineford
  • How do I make my PDF form fillable so I can import it into FormsCentral?

    View All Frequently Asked Questions FormsCentral doesn't have the ability to convert an existing "flat" PDF form into an interactive, fillable PDF form (with text fields, drop downs, radio buttons, etc). If you try t...
    Randy Swineford
    last modified by Randy Swineford