Recently we have seen a number of criminals targeting Adobe customers via the Community and Skype, claiming to be from "Adobe Support" and using trickery to steal account details or install viruses. You must NEVER reply to any messages from these fake accounts. All Adobe's Customer Care team who visit this Community have a STAFF badge below their avatar and in the popup membership card that you see when hovering over their name. Do not trust anyone claiming to be from Adobe Support unless they have a STAFF badge. Adobe does not provide customer support via Skype. To contact Customer Care, see https://helpx.adobe.com/contact.html
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