We have received a number of reports where some members of this community are posing as Adobe Employees by offering to help troubleshoot issues personally using technologies such as Skype as a means to gain access to your computer and potentially your personal information. All Adobe employees are required to have a red ‘STAFF’ badge below their profile picture, as well as an Adobe logo after their username. You can also see both the 'STAFF' badge and Adobe logo if you mouse-over their profile picture.
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First, please do check the forums to ensure that it's not a known issue.
To report a bug, request a feature or vote on these, please use this link to the new bugbase:
To check the status of previous bugs or wishlist items, check the old bugbase [now read-only]:
For help regarding deciding what to buy, Adobe ID and signing in, membership, account, payment, downloading, installing, setting up, How-to's and troubleshooting you can contact Adobe Customer Care by phone between 5 am and 7 pm Pacific Time (PDT) Monday to Friday:
USA +1 (800) 833-6687
Select option 2 > 4 > 5
You can also access support options online 24 hours per day:
Or visit the Adobe Support Portal.
For technical support please send an e‑mail to firstname.lastname@example.org
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