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Announcement 1 What version?
Announcement:What version?
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by Peter Grainge (January 13, 2014)

Please start all threads with the edition and version of RoboHelp and the version of Word you are using.

 

If you join a thread because you have the same problem, please state the edition and version you are using.

 

Examples:

 

RoboHelp HTML Version 8 - Word 2007

 

OR

 

RoboHelp for Word Version 8 - Word

 

OR

 

TCS 2 - Word

Expiring the announcement will not delete it but will remove it from the public announcement list. Are you sure you want to expire this announcement?

Are you sure you want to delete this announcement?

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    • Thread RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

      RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

      I have experienced several intermittent problems when generating Word docs from RoboHelp 11 over the last few months. Word crashes when generating a printed document from RoboHelp displaying a dialog that says "Word i...
      thekofler
      last modified by thekofler
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      RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

      in Printed Documentation

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      • Thread RH 9 - Why does RH modify my ssl settings?

        RH 9 - Why does RH modify my ssl settings?

        I'm using RH 9.0.2.271.   The Background: We have a large help system (approx 2200 topics) that we have to generate into PDFs one per chapter. We also need to do this in various target languages as well once we ...
        JaredHess
        last modified by JaredHess
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        • 0
        • 4
        RH 9 - Why does RH modify my ssl settings?

        in Printed Documentation

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        • Thread What settings does the "Create PDF for Review" output use?

          What settings does the "Create PDF for Review" output use?

          Product: RoboHelp 11 (TCS 5) Menu location: Review > Create PDF for Review   Issue: The default output from the menu location results in output that is unusable: e.g., styles aren't mapping correctly, making...
          bruce.
          last modified by bruce.
          • 0
          • 1
          • 1
          What settings does the "Create PDF for Review" output use?

          in Printed Documentation

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          • Thread Can I stop RH 11 from automatically inserting two paragraph breaks after each topic when I generate to a Word document?

            Can I stop RH 11 from automatically inserting two paragraph breaks after each topic when I generate to a Word document?

            The doc generates using a Word template mapped to the CSS styles. It pulls together several topics out of a larger online project. When I generate this doc, the Word draft always has two blank paragraph breaks after e...
            CathyR-Fico
            last modified by CathyR-Fico
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            • 0
            • 1
            Can I stop RH 11 from automatically inserting two paragraph breaks after each topic when I generate to a Word document?

            in Printed Documentation

              Back
            • Thread RH9 - Any idea why generating printable output from the Command Line doesn't include images?

              RH9 - Any idea why generating printable output from the Command Line doesn't include images?

              I have a batch file that creates a printable output of our main documentation broken up into 36 separate documents, 1 per chapter. Each chapter is a separate layout. I realize that RH has its own Batch building proces...
              JaredHess
              created by JaredHess
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              • 0
              RH9 - Any idea why generating printable output from the Command Line doesn't include images?

              in Printed Documentation

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              • Thread Image Quality after Resizing

                Image Quality after Resizing

                Is there a way to resize images without losing quality. I currently use SnagIt to capture the images and resize. I then insert the jpg into Robohelp 10 and produce printed documentation in Word.
                Alchemex
                last modified by Alchemex
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                • 3
                Image Quality after Resizing

                in Printed Documentation

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                • Thread Is there a "Keep with Next" feature in RoboHelp?

                  Is there a "Keep with Next" feature in RoboHelp?

                  I have RoboHelp 10.  The page break before or after is not what I need because I don't want a page break if the text is in the middle of the page.  I just want a low-level heading to stay with the following ...
                  oceanbreeze
                  last modified by oceanbreeze
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                  • 0
                  • 9
                  Is there a "Keep with Next" feature in RoboHelp?

                  in Printed Documentation

                    Back
                  • Thread Is it possible to reuse the map file that was produced to map FrameMaker styles to RoboHelp when creating a PDF in RoboHelp?

                    Is it possible to reuse the map file that was produced to map FrameMaker styles to RoboHelp when creating a PDF in RoboHelp?

                    I'm using RoboHelp 11 to produce WebHelp. The documentation was previously written in FrameMaker and posted in PDF format, however it has undergone many releases since those days. I'm now being asked to create the hel...
                    ENTRGWH
                    last modified by ENTRGWH
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                    • 0
                    • 2
                    Is it possible to reuse the map file that was produced to map FrameMaker styles to RoboHelp when creating a PDF in RoboHelp?

                    in Printed Documentation

                      Back
                    • Thread RoboHelp 11 to Word 2010 including MERGEFORMAT tags in every H1 in the document

                      RoboHelp 11 to Word 2010 including MERGEFORMAT tags in every H1 in the document

                      Hi All, When I generate Printed Documentation from RoboHelp 11 to Microsoft Word 10, I am now seeing MERGEFORMAT tags in every Heading 1 in my document when I have paragraph marks turned on. This issue started today ...
                      Tennickly37
                      last modified by Tennickly37
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                      • 0
                      • 6
                      RoboHelp 11 to Word 2010 including MERGEFORMAT tags in every H1 in the document

                      in Printed Documentation

                        Back
                      • Thread How can I fix disappearing bulleted and numbered lists from Word output!

                        How can I fix disappearing bulleted and numbered lists from Word output!

                        RH Version: RH 9.0.2.271 Word Version: 2010 System: Windows 7 Ultimate, SP1. 64-bit machine Background: We have a very large documentation set in our main RH project of approximately 40 folders (ie chapters), r...
                        JaredHess
                        last modified by JaredHess
                        • 0
                        • 0
                        • 0
                        How can I fix disappearing bulleted and numbered lists from Word output!

                        in Printed Documentation

                          Back
                        • Thread Wrong multilevel list type in printed documentation

                          Wrong multilevel list type in printed documentation

                          I have prepared a Word template for my printed documentation. Everything works fine BUT - the various headings appear as Articles and Sections instead of the numerical multi-level list. Therefore, I am also getting th...
                          *IMS*
                          last modified by *IMS*
                          • 0
                          • 0
                          • 3
                          Wrong multilevel list type in printed documentation

                          in Printed Documentation

                            Back
                          • Thread Why does my paragraph break before and after a subscript?

                            Why does my paragraph break before and after a subscript?

                            RH 9.0.2.271, Word 2010, Windows 7, 64-bit PC   This is an intermittent problem occurring in the Word output. The WebHelp is fine. In the following image you can see that the subscripts worked in the early part ...
                            Crone2014
                            last modified by Crone2014
                            • 0
                            • 1
                            • 6
                            Why does my paragraph break before and after a subscript?

                            in Printed Documentation

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                            • Thread RoboHelp 9 - Trouble printing .CHM

                              RoboHelp 9 - Trouble printing .CHM

                              Our clients are having trouble printing readable documents from the generated .CHM we provide. Text and images are being cut off and nothing I do to manipulate print settings will offset it. Any recommendations?
                              TechWriter20
                              last modified by TechWriter20
                              • 0
                              • 0
                              • 3
                              RoboHelp 9 - Trouble printing .CHM

                              in Printed Documentation

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                              • Thread When I generate the TOC in RH7, the first page number is "v" instead of 'i' - how can I fix it?

                                When I generate the TOC in RH7, the first page number is "v" instead of 'i' - how can I fix it?

                                When generating a word doc from RH7 everything works fine except for the roman numbering in the TOC footer.  It begin with a "v" (5) instead of "i": The roman numerals count up on the following 4 TOC pages - s...
                                Fat Max
                                last modified by Fat Max
                                • 0
                                • 0
                                • 5
                                When I generate the TOC in RH7, the first page number is "v" instead of 'i' - how can I fix it?

                                in Printed Documentation

                                  Back
                                • Thread RH11 - Cuts off tables when I generate review PDFs. How do I get it to include the entire table?

                                  RH11 - Cuts off tables when I generate review PDFs. How do I get it to include the entire table?

                                  We just upgraded from RH9 to Rh11. I'm using the Create PDF for Review... option on the Review menu. I have several two column tables in the topic I'm sending for review. The PDF cuts off half of the second column in ...
                                  CathyR-Fico
                                  last modified by CathyR-Fico
                                  • 0
                                  • 0
                                  • 1
                                  RH11 - Cuts off tables when I generate review PDFs. How do I get it to include the entire table?

                                  in Printed Documentation

                                    Back
                                  • Thread Table styles not assigned after generating .docx document

                                    Table styles not assigned after generating .docx document

                                    Hi,   In our team we generate PDF's from RoboHelp 11 via Word 2013.   When the .docx file is generated all styles are mapped from a word template. The issue is that the table styles are not applied even th...
                                    Vasteras1234
                                    last modified by Vasteras1234
                                    • 0
                                    • 0
                                    • 2
                                    Table styles not assigned after generating .docx document

                                    in Printed Documentation

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                                    • Thread Footer image not resizing in printed documentation

                                      Footer image not resizing in printed documentation

                                      RH11   Does anyone know why an image inserted into a footer master page is not automatically resizing to the width of the printed page when applied to a print layout and output to Word? If you insert an image in...
                                      Jop Smith
                                      last modified by Jop Smith
                                      • 0
                                      • 0
                                      • 0
                                      Footer image not resizing in printed documentation

                                      in Printed Documentation

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                                      • Thread How do I change the Author name in a generated pdf?

                                        How do I change the Author name in a generated pdf?

                                        I've successfully used the Printed Document SSL to generate pdfs, and they all have my own name as the Author (well, duh.)       However, the client team at my company wants the author name to be th...
                                        Kasey1024
                                        last modified by Kasey1024
                                        • 0
                                        • 0
                                        • 1
                                        How do I change the Author name in a generated pdf?

                                        in Printed Documentation

                                          Back
                                        • Thread RoboHelp 11 - In the SalesBuilder2 demo project, where does the Letter 1 Arial.docx file reside within the project?

                                          RoboHelp 11 - In the SalesBuilder2 demo project, where does the Letter 1 Arial.docx file reside within the project?

                                          I want to look at it to see if it helps me design a cover and cannot find it in the project anywhere.   Thanks,   Matt
                                          Tennickly37
                                          last modified by Tennickly37
                                          • 0
                                          • 0
                                          • 3
                                          RoboHelp 11 - In the SalesBuilder2 demo project, where does the Letter 1 Arial.docx file reside within the project?

                                          in Printed Documentation

                                            Back
                                          • Thread RoboHelp 11 - Text box over image does not generate to Word

                                            RoboHelp 11 - Text box over image does not generate to Word

                                            Hi All, With RoboHelp 11 and Word 10, I am trying to emulate an existing cover page for our company, which has a gray background image and a blue text box with the document title and version number. I created a topic...
                                            Tennickly37
                                            last modified by Tennickly37
                                            • 0
                                            • 0
                                            • 2
                                            RoboHelp 11 - Text box over image does not generate to Word

                                            in Printed Documentation

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