• RoboHelp 10 - Table Preferred Column Width Issue

    I converted a RoboHelp 9 project to RoboHelp 10 and noticed that Column 1 in all tables has a preferred width setting of 93% and it is not allowing me to remove this setting. When I uncheck the Preferred width checkbo...
    Robouserjsm
    last modified by Robouserjsm
  • Need help with merged projects RH10

    I have a project that needs to display the same merged projects from different single source layouts.   The project is Retail Sales. The single source layouts are Call Center and Field. Both single source layout...
    namedujour
    last modified by namedujour
  • Determine epub version in RoboHelp 11 HTML

    I cannot figure out how to make sure Robohelp 11 uses Epub 3 as the default standard for generating epubs. In the Single Source Layouts dock Ebook (Primary Layout) has been set to Epub 3. But when opening a sample job...
    StudioSm
    last modified by StudioSm
  • javascript exception error

    Hi,   I'm using RH11, Webhelp 11.01.235...   I receive a very vague "javascript alert" error when switching between content categories while viewing in Chrome v37.0.  Selecting OK to this message clea...
    JGaf
    last modified by JGaf
  • Importing MS word 8 file into RH HTML10

    Hi there,   I'm working with RH HTML10 and want to import some MS Word 2013 files into my project. I really don't have the biggest succes doing it - I'm getting this:   Is it an upgrade of RH that's ne...
    Helene D. Waldhorn
    last modified by Helene D. Waldhorn
  • Stylesheet not displaying in Project Manager pod

    Hi all,   My stylesheet has decided it no longer wants to display within Robohelp. It used to display in Project Files > stylesheets and in Windows Explorer it still does, however in Robohelp, the folder "loo...
    Amebr
    last modified by Amebr
  • Recommended Fix for Broken Merged Index

    After moving a set of merged projects and master project in SVN, the merged index is not displaying on any machine but my build machine.  From posts in ASA Designer, this is apparently a known bug.  A workar...
    Dave-Ypsi
    last modified by Dave-Ypsi
  • When converting RoboHelp HTML 9 files to RoboHelp HTML5 11 files, is it transparent and seamless or are there adjustments that need to be made to the output?

    We are considering upgrading from RoboHelp HTML 9 to RoboHelp HTML5 11. With all of our output files accessible by our customers, we want to ensure our content is always available to address their questions. When doin...
    jane@agV
    last modified by jane@agV
  • How can I remove the Powered by message?

    How can I remove the Powered by message in the output (HTML) in RoboHelp10?
    Joanna Sciortino
    last modified by Joanna Sciortino
  • AutoScroll in RoboScreenCapture does not work

    When I try to use the autoscroll feature in RoboScreenCapture it stops before the end of the screen and only captures what is visible on the screen. What can I do about this? I am using RoboScreenCapture 2. Thank you.
    BainK
    last modified by BainK
  • Disappearing screen elements in Responsive HTML 5 output

    I recently installed the update to RoboHelp HTML 11, which was supposed to fix a lot of problems with Responsive HTML 5 output issues. However, a new issue has just cropped up out of nowhere and I have no idea why it'...
    thuddles
    created by thuddles
  • RoboHelp HTML 9.0.2.271 crashes when opening .htm files

    Hello. I'm using RoboHelp HTML 9.0.2.271. When opening a certain RH project (I have three that I access regularly), the project opens fine, but when I try to open any of the topic files, RH hangs/crashes. I can perfor...
    Singlewire Tech Writer
    last modified by Singlewire Tech Writer
  • RoboHELP HTML version 11 offline activation?

    We've been fighting with figuring out the firewall rules to permit installation of RoboHELP HTML 11. I have a valid serial number.  The problem is that when I input the serial number and click the Submit button, ...
    KatharynBine
    last modified by KatharynBine
  • RoboHelp10, SharePoint 2013?

    RoboHelp10, SharePoint 2013   Hello,   We would like to explore the possibility of publishing our legacy RH10 webhelp to SharePoint 2013, either as webhelp or as HTML5 / native SharePoint ASPX.   Can...
    Alberti
    last modified by Alberti
  • RoboHelp 9 - link to PDF

    I'm trying to create a link to a PDF that I have added to a baggage file in RoboHelp 9. I drag and drop the baggage file into my help topic, but when I generate the help file (WebHelp) the link doesn't work. It doesn'...
    salcar1
    last modified by salcar1
  • Clearing Project Cache - RH9

    The help says the General tab includes an option to clear project cache before opening a project.  I don't see it on the General tab under Project Settings.  Please help me find the option.
    Dave-Ypsi
    last modified by Dave-Ypsi
  • All images broken in all CHMs

    Hi,   What would cause all images in all CHMs in all projects to suddenly break? All the images in any CHM on my computer are broken, and they were fine last week. They're also broken for my colleagues who view ...
    Beth Pickett
    created by Beth Pickett
  • PDF not generating completely.  Malformed topics?

    Hello,   I've recently had an issue where my PDF generates and is cut off about 1/3 of the way through.  The html is still generating without a problem.   Some errors I'm getting are:   Warning...
    izotope_help
    last modified by izotope_help
  • Robohelp 7 Webhelp output does not run on Chrome.I have already tried the available code snippet solution by inserting it in the whevr.js file. This is the only solution available on internet for this problem. Please suggest if some other solution exists.

    Robohelp 7 Webhelp output does not run on Chrome.I have already tried the available code snippet solution by inserting it in the whevr.js file. This is the only solution available on internet for this problem. Please ...
    s/weng
    last modified by s/weng
  • RoboHelp10 freezes when open or create a project

    RoboHelp10 freezes when open or create a project.  I have been working around this, but can no longer do that. I need to rename one topic within a project and cannot do that because of it freezing. I uninstalle...
    oceanbreeze
    last modified by oceanbreeze