Troubleshooting Common Problems with ExportPDF

Version 5

    If you are experiencing any of the following symptoms while trying to access or using the ExportPDF service:

     

    • Clicking ‘Sign in’ after entering your credentials does nothing.
    • Blank screen, gray, or black screen
    • Browser crash
    • Difficulty uploading a file for conversion
    • Unable to save converted documents

     

    Please try the steps below to try to resolve the issue:

    1. Clear your browser cache (steps to do this vary by browser)
    2. Check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the internet.

     

    Lastly, if the issue persists after the steps above, please try another web browser.  A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/