Frequently Asked Questions

created by Randy Swineford on Nov 25, 2012 8:28 PM, last modified by Randy Swineford on Mar 13, 2013 9:43 AM
Version 10

    General

    Is FormsCentral secure?

    Can I collect more than 5,000 responses using a Plus subscription?

    Which Adobe form solution is right for me (FormsCentral or Acrobat)?

     

    Designing Forms

    What field types does FormsCentral support?

    Why do the images in my form look grainy or blurry?

    Why are the search results different when I use Google or Flickr from within FormsCentral to find an image rather than searching those sites directly?

     

    Distributing Forms

    Why is my embedded form not displaying correctly?

    Can tablet and smart phone users fill out my forms?

    What do respondents need to complete a FormsCentral form?

    Are web forms accessible to people with disabilities (U.S. section 508 compliance)?

     

    Managing Responses

    How do I share a form I created with others?

    Can others view the responses and summary report without logging in?

    How do I allow others to receive email notifications when responses are received?

    Is there a way to respresent choices as numbers so I can easily perform calculations on my survey data?

     

    PDF Forms

    Can I start creating a form by importing an existing document, like a PDF or Word form, into FormsCentral?

    What features do not work with PDF forms?

    Why does the submit button not work on my PDF form?

    Issues encountered while importing an existing PDF form

     

    Purchasing / Account Management

    In which countries is FormsCentral available for purchase?

    How do I copy of form to a different account?

    How do I turn off my automatic subscription renewal?

    What happens to my forms and responses when I cancel my paid subscription?

    How can I upgrade from a less functional service (e.g. FormsCentral Basic) to a more functional service (e.g. FormsCentral Plus)?

    How do I complete a purchase when I get an incorrect "country" error?

    Can I get a tax refund for my subscription if I'm a tax-exempt organization?

    Can I get a receipt or an invoice for a recent subscription renewal?

    FormsCentral Team Plans Frequently Asked Questions

     

    Troubleshooting FormsCentral Desktop Application Download and Installation