(Mac) Troubleshooting: Creative Cloud Connection update from 1.0 to 1.0.5

created by michaelwallen on May 14, 2013 7:51 AM, last modified by michaelwallen on May 15, 2013 7:02 AM
Version 2

    A number of people have reported trouble updating from 1.0 to 1.0.5. A few of you have been able to overcome problems by first uninstalling then reinstalling. I've created a visual guide on how to do this on the Mac.

    Mac 1.0 uninstall, 1.0.5 install instructions

    1. Quit Creative Cloud Connection -If its running, go to the Mac Main menu, select the Creative Cloud Icon and select "Quit the Creative Cloud Connection"

    Alternatively: You can also force quit Creative Cloud Connection by using the Mac OS Activity Monitor app (/Applications/Utilities/Activity Monitor)

    1. Quit from Menu.png

    2. Quit System Preferences - Go To Apple Menu->System Preferences->Quit System Prefernces.
    Creative Cloud Connection preferences are in the Mac OS System Preferences. System Prefrences need to be quit before uninstalling.

    Screen Shot 2013-05-15 at 9.49.17 AM.png


    3. Launch Uninstaller- Go to Applications/Adobe Creative Cloud Connection and click Uninstall Adobe Creative Cloud Connection

    2. Uninstall from Applications folder.png

    4. Uninstall- Follow the Uninstall instructions. Note: Its not necessary to Remove Preferences3. Uninstall Screen.png

    5. Go to creativecloud.com- Go to http://creative.adobe.com/apps and Sign in with your Adobe ID

    4. Sign into apps on creative.adobe.com.png

    6. Download 1.0.5- Scroll down to Creative Cloud Connection and click Download

    5. Scroll down to tools, click download.png

    7. Follow Adobe Application Manager prompts - Follow any instructions on the pop up (this step may not be necessary if you have Adobe Application Manager installed)

    6. Follow instructions on any popups.png

    8. Sign in to Adobe Application Manager - (may not be necessary if you've previously signed in from another sesssion)

    7. AAM will launch and sign in (may not be needed) .png

    9. Install 1.0.5 - Scroll down to Creative Cloud Connection and click "Install" and installation will begin

    8. Scroll down and click install.png

    10. Click "Launch App"

    9. Launch app.png

    11. Check Version as 1.0.500.17- Go to Mac Menu, select the Creative Cloud icon and view Preferences to check the version as 1.0.500.17

    10. Go to preferences .png11. Verify 1.0.5.17 version.png

     

    12. Try out new 1.0.5 features- From Preferences click "Advanced" to see the new Transfer Speed and Folder Location features

    12. Click %22Advanced%22 to try new prefs.png