(Win) Troubleshooting Creative Cloud Connection update from 1.0 to 1.0.5

created by michaelwallen on May 14, 2013 7:55 AM, last modified by michaelwallen on May 14, 2013 8:44 AM
Version 2

    A number of people have reported trouble updating from 1.0 to 1.0.5. A few of you have been able to overcome problems by first uninstalling then reinstalling. I've created a visual guide on how to do this on Windows.

     

    1. Quit the 1.0 - If Creative Cloud Connection is running, go to the Windows Notification Area (aka System Tray), click Show Hidden Icons button, then select the Creative Cloud icon,  and click Exit.

    Alternatively you can open up the Windows Task Manager and force quit Creative Cloud Connection.exe.

    1 OpenTrayMenu.png1. Click Exit.png

    2. Uninstall 1.0 - From the Windows Control Panel->Program Files area uninstall Creative Cloud Connection

    2. Go to Control Panel Programs and Features.png

    3 Uninstall.png

    4. Uninstall - Run the uninstaller and be sure to click "Close" at the end of the process

    4 Run Uninstaller.png

    5.Go to creative.adobe.com/apps and sign in with your Adobe ID

    5 Sign in.png

    6. Scroll down to Creative Cloud Connection preview and click "Download"

    Note: You may need to follow instructions to install or update Adobe Application Manager

    6 Download.png7 Follow Instructions.png

    7. Sign in to Adobe Application Manager

    Sign In.png

    8. Scroll down to Creative Cloud Connection and click "Install" and then Launch when it's complete.

    9 Scroll to Creative Cloud Connection and Click install.png

    9. Note you may be asked to Merge or Create New Folder

    Merge or Create May Appear.png

    10. Go to the menu on task bar and click Settings to verify the Version as 1.0.500.17

    Go to Settings to Verify Update.pngUpdate Version 1.0.500.17.png

    11. Go to Advanced Tab to check out the new Transfer speed and Folder location options:

    Click Advanced Tab to See New Features.png