This document will assist you on how to troubleshoot adding a domain to your site.
The error message “Domain already exists” occurs when attempting to add a domain.
- You will need to ensure that this domain is still not added to any other site. If it is, you will need to delete the domain and any associated records.
- Ensure all associated records are deleted. This includes any A-records, MX records or Advanced DNS records that may exist that are associated with the domain you are trying to delete.
- If the domain and all associated records have been removed, yet this error still occurs, then please contact support and they can further assist with the removal of your domain.
Please note that if you are a Premium Partner and have specified a domain as your rebranding URL, then this domain can only be added to your Partner site. If you have deleted this domain from your Partner site and are required to re-add it, refer to the following steps:
- Log into the admin console of your Partner Site > Site Settings > Site Domains.
- Click More Actions > Add New A-record, type ‘www’ into the blank field and select your partner domain from the drop-down list. Click Save.
- Click New Forward, select your partner domain from the drop-down list and then select the www record of your partner domain from the second drop-down list. This will create a non-www record to forward to your www record.
If you are required to add an MX record, you can do this by clicking More Actions > New MX Record.
How to verify domain ownership when using Google for email.
In order to verify a Domain with Google, there are multiple methods which you can select in order to achieve this. The recommended method is to add a TXT record to your site. To achieve this, refer to the following steps.
- Log into the admin console of your Site > Site Settings > Site Domains
- Click More Actions > New Advanced DNS Record.
- From the Hostname drop-down list, select the domain you wish to verify.
- From the Record Type drop-down list, select ‘TXT’
- For the TTL, select ‘Other’ and input 600 into the empty text field.
- Click save.
Following these steps will successfully create a TXT record. You will also be able to verify that the TXT record has been created by performing a DNS look-up using the following tool: http://www.dnswatch.info/. Ensure you enter your domain in the blank text-field and select TXT from the drop-down list.
Another method available in order to verify your domain with Google is to insert HTML meta-data within the home page of your site. To do this, refer to the following steps:
- Log into the admin console of your site > Site Manager > Pages.
- Select the page that you have currently specified to be the ‘start page’ of the domain you wish to verify.
- Switch to HTML view and within the <head></head> tags of your source code, paste the meta data that Google has provided you with.
- Click ‘Update’ in order to save these changes.
An additional method in order to verify the domain is to simply use your Google Analytics account. Ensure that you are using their asynchronous tracking code as mentioned in the following document: https://support.google.com/analytics/answer/1008080?hl=en. This code needs to be placed within the <head></head> tags of your site.
Please note that there is another method available in order to verify your domain by uploading a HTML file to your root directory. Unfortunately this will not work due to the fact that Business Catalyst automatically inserts comments into the source code of any page hosted on our system. Therefore, this causes an inability for the page to be verified successfully.
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