Why is Adobe retiring Workspaces?
Adobe Workspaces, including Buzzword, Tables, and Presentation, will be retired on January 6, 2015. Adobe is exiting the document authoring business for word processing, spreadsheets, and presentation files. Our focus will be to continue to provide world-class PDF creation and conversion products and services that enable our customers to take actions on their files anywhere on any device. You may continue to upload, store, and share your files at https://files.acrobat.com.
What are my other options for storing documents in the cloud?
Even though Workspaces is being retired, Adobe is still offering cloud storage; the Acrobat.com service allows you to upload, store, share, and preview your files; organize your documents into multi-level folders; and more features to come. You can also access other Adobe online document services from Acrobat.com, such as Adobe PDF Pack and Adobe ExportPDF. Sign in with your Adobe ID (the same information you currently use for Workspaces) at https://files.acrobat.com
Why did I receive the email that Workspaces is being retired?
We sent the notification email to everyone who used his or her Adobe ID to log into Workspaces at any time since January 1, 2013. The notification email was also sent to you if you signed up for certain other services (such as CS Review) that have at one time or another been associated with Workspaces. If you are not an active Workspaces user, you may disregard the notice. We apologize for any confusion.
When will Workspaces be retired?
On January 6, 2015. Please download or delete any documents you currently have stored there before that time.
What will happen to my files and workspaces if I don't download them?
Any files that you have stored in Workspaces will no longer be available to you as of January 6, 2015.
How do I convert and download individual files?
For most files, you can simply select them and then choose 'Download.'
For Buzzword documents, Tables, and Presentations, open the file and select Export from the File (or Presentation) menu.
- For Buzzword documents, you can export them in several different formats: PDF, Microsoft Word (.doc or .docx), Rich Text Format (.rtf), HTML, plain text (.txt), OpenDocument format (.odt) or EPUB (.epub). Note that if you would like to continue to edit your Buzzword documents after you download them, you should select a format other than PDF.
- Tables can be exported as PDF, Microsoft Excel files (.xls), or Comma Separated Values (.csv).
- Presentations can be exported as PDF.
For more detailed information on exporting, downloading, and printing files, please see this help document: http://helpx.adobe.com/acrobat-com/help/export-save-print-documents.html
How do I download all of my content at once?
To download all of your content in one go, just click the big red button in your Workspaces account. When you log into your account at https://workspaces.acrobat.com, you'll see the red button in your organizer marked "Download Files". Clicking that button will package all of your Workspaces content into a ZIP file, maintaining the folder structure you used in your Workspaces.
If your Workspaces content takes up more than 2GB of space, Workspaces won't be able to zip up your files for download. To fix this, you can do one of two things:
- Delete files that you no longer need to lessen the total size of your workspace.
- Divide your content into multiple workspaces and download these smaller workspaces one at a time.
Please note that if you have any presentation files that you created in Presentations (the Beta product in Workspaces that allowed you to create slideshows) will not be included in the bulk download; those files have to be exported individually to PDF. Here are instructions on how to download those files one by one.
I clicked on the red Download Files button, but I still haven’t gotten the email with instructions and links to my Workspaces files.
When you click the big red button to download all your files from Workspaces, your content will be packaged up into ZIP files (one per Workspace) and you’ll receive an email with a link to download those ZIP files. Depending on how much content you have stored in your Workspaces account and how many requests are being processed simultaneously, this may take only a couple of minutes, or it may take a while longer; please be patient. You can also check your spam filter for the email from Workspaces. If you still haven’t received the email after a day, you can click the big red button in your Workspaces account again. Workspaces will ask you if you want to download the existing package of content and will offer you a direct link to the download page.
I just got an email containing the link(s) to my zipped Workspaces content. How long will the link(s) be valid?
The ZIP file(s) that Workspaces create from your content (and the link that you receive via email after hitting the red Download Files button) will be valid for 30 days, starting from the day you requested the files. If you do not download your files within that timeframe, the link and the files will expire and you’ll have to sign back into your Workspaces account and click that big red button again; this should generate a new email with new links to download your content.
I clicked on the "Download Existing Package” button in the “Files Previously Requested” dialog, but nothing happened! What can I do?
This will happen if you have popup windows blocked in your browser. Unfortunately, some browsers (e.g. Safari) do not notify the user that a popup window has been blocked and give you the option to allow it. You can either use a different browser, or you can enable popups in your browser.
How do I upload/store files at the new Acrobat.com?
If you would like to begin storing your files at Acrobat.com (http://files.acrobat.com), you can begin by logging in at http://files.acrobat.com. You can use the same login information (your Adobe ID and associated password) that you use for Workspaces. Once you’ve logged in, look to the upper right corner of your browser window; there you’ll see a menu for managing your account (click on your name or Adobe ID to find it), and just below it there are three icons: click the first to upload a document, the second to create a new folder, and the third to access sorting, filtering, and viewing options.
How do I delete my files/workspaces?
Files and workspaces can be deleted (if you have permission) or removed. Deleting a file that you created or uploaded will remove it from your workspace as well as from the workspace of anyone with whom you shared the document. Removing a file or workspace removes it from your account, but not from others’; this will be the case for files that were shared with you by others. In a Shared Workspace, you can delete the files that you authored or added, but not those that were authored by collaborators; it’s also impossible to remove individual files from Shared Workspaces.
To delete or remove an individual file, hover over the file in your organizer and click on the context menu that appears to the right of the filename. The last item on the list will be to delete or remove the file. You may be asked to confirm the action; click OK to permanently delete the document. You can use this same process to delete or remove a workspace; if you are the original workspace creator, you will be able to delete the workspace. If you are simply part of a shared workspace, you will be able to remove yourself from the workspace.
Please note: If you have shared any files or workspaces with collaborators, we recommend alerting them to the fact that these files and workspaces are being deleted before you permanently remove the content from Adobe Workspaces.
I use Workspaces to collect comments for Shared Reviews in Adobe Acrobat. What will happen to Shared Reviews?
For Acrobat XI, X and 9 users, when you select “Send for Shared Review” in your Acrobat software, the option to download and track comments with Adobe online services will no longer be available. You will still be able to initiate Shared Reviews from within Acrobat using your own internal server – such as a SharePoint workspace, a network folder, or a web server folder – to collect comments.
I use Workspaces to distribute my PDF forms from Adobe Acrobat. Will I still be able to distribute my forms with Acrobat.com?
For Acrobat X & 9 users, when you Select “Distribute” from the Forms tool pane in your Acrobat software, you will no longer see the option to distribute your form with Acrobat.com. You will still be able to distribute your form via email or your own internal server. You can also try Adobe FormsCentral, our cloud-based forms service that lets you create PDF or web forms in minutes and see results in real time.
I use Workspaces with my Captivate software for posting content and for tracking & reporting. Will I still be able to do so?
The option to upload content and track results in Captivate with Workspaces [Acrobat.com] will be retired. At this time we have no alternative solution, but the Captivate team is actively looking for one. Stay tuned.
I already use Acrobat.com [http://files.acrobat.com] to store my files; will I be affected when Workspaces is retired?
If you use Acrobat.com [http://files.acrobat.com], your documents and service will be unaffected. If you have any documents or files stored in Workspaces [http://workspaces.acrobat.com], those files will be deleted on January 6, 2015.
I've moved some of my Workspaces documents to Acrobat.com [http://files.acrobat.com]. Why can't I keep editing them?
Acrobat.com allows you to store, share, and access your documents from multiple platforms through a web browser or the Adobe Reader desktop and mobile apps. You can store, read, share, or download files at Acrobat.com, but you cannot edit them there. To continue to edit your files, please download them to your computer and open them with the appropriate application. While we do plan on adding plenty of features to Acrobat.com over the next weeks and months, we will no longer offer document authoring services and recommend that you find an alternative service for collaborative document authoring in the cloud.
Visit our other document services:
- Store files and share on Acrobat.com
- Send large files with Adobe Send
- Create PDF, combine PDF, and export PDF files to other formats with Adobe PDF Pack
- Create professional HTML and PDF forms easily with Adobe FormsCentral
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