Troubleshooting issues with Adobe Muse 2015.2

Version 11

    Before you proceed...

    Update to the latest version of Muse that was released on June 20, 2016.  To check for the new update, click the gear icon in your Creative Cloud desktop app, and select Check for app updates. After the installation is complete, open Muse, and select Help > About. The version number should be 2015.2.1.21. Most of the bugs reported in 2015.2 have been fixed in this update. However, if this is an issue with your widget being incompatible with 2015.2, contact your widget developer to upgrade the widget to be compatible with the latest Muse version.

     

    Site does not appear as intended after publishing through Adobe Muse 2015.2, JavaScript errors when publishing.

     

    Your site was working as intended when published in the previous version of Adobe Muse 2015.1. But after moving your files over to the latest version of Muse and publishing it, you encounter the following issues:

    • JavaScript error messages
    • Issues with how your page is being displayed in the web browser.

    Solution

    These issues are probably because of incompatibilities with some third-party widgets with the latest version of Adobe Muse.

    To find the widgets that are causing a conflict, open a copy of your site on the Muse 2015.2. Delete widgets one by one and publish your site after each instance to identify the widgets causing issues. Please contact developers of these widgets to have your issue fixed. Meanwhile, continue using the previous version of Muse.

    To install a previous version, see http://blogs.adobe.com/adobecare/2015/06/16/how-to-find-and-install-previous-version-of-ad obe-apps-in-cc-2015/

    There is one more known potential cause of pages appearing unformatted and with missing content. In Muse 2015.2, Muse now generates caching directives in .htaccess files when using File > Upload to FTP Host. These directives greatly improve page load times from the second user visit onwards. We’re aware of one hosting provider whose Apache server configuration conflicted with these directives. The end result was that none of the .css, .js or image files for the site would load. There may be others. To resolve this issue, the hosting provider needs to enable AllowOverride Indexes in the httpd.conf in Apache.

    Business Catalyst: Site name not displayed in Publish to Settings dialog box
    Error: Currently associated site is not available to this user

     

    A bug has been logged for this issue to be fixed in a future update. Stay tuned.

     

    See this document: https://helpx.adobe.com/muse/kb/Associated_site_is_not_available_to_this_user.html

    Double-slash at the end of the domain name when publishing through Business Catalyst

     

    Solution: See Why is 2 slashes after the domain name now, when you have to publish a site live after the new update with Muse?? also after publish the site it has these 2 slashes before "index.html"

     

    A bug has been logged for this issue to be fixed in a future update. Stay tuned.

     

    SiteFile.getBinaryContent called before SiteFile.writeToStream

     

    Crash When Uploading - SiteFile.getBinaryContent called before SiteFile.writeToStream

     

    A bug has been logged for this issue to be fixed in a future update. Stay tuned.

     

    JavaScript exception: Error calling selector function: [object error] after latest Adobe Muse software update.

     

    This issue is mostly caused by custom HTML elements in your code.

     

    JavaScript exception: Error calling selector function: [object error] after latest Adobe Muse software update.  I export html files and load them to my server.  I replaced all files.  Only happens in IE11

    Muse 2015 update has broken my site: "MuseJSAssert: Error calling selector function:TypeError: jQuery.browser is undefined"

     

    Moving Object to another layer changes its position

     

    See Moving object to another layer changes it position.

     

    A bug has been logged for this issue to be fixed in a future update. Stay tuned.

     

    Error 400 when uploading through Business Catalyst

     

    See these discussions:

    Unable to publish site on BC After Muse update to 2015.2 - error 400

    Typekit: Error 400 Font Not Available

     

    Muse error- P has inconsistent number of children across breakpoints in text frame U199116 [was: Muse has encountered an error]

     

    Ref: https://forums.adobe.com/thread/2169886

    Muse supports different text formatting per breakpoint, but the text content (the plain text) and structure (lists, paragraphs, links etc.) is expected to be consistent between breakpoints. The error indicates that somehow text content or structure for a breakpoint has gone out of sync.

     

    Workaround (available in Adobe Muse CC 2015.2):

    1. Open the "Edit > Spelling > User Dictionary" dialog
    2. Click the "Done" button with Shift+Command (Mac) or Shift+Ctrl (Win) keys held down. (This fixes the inconsistency, but breakpoint-specific text formatting may have been lost)
    3. Open the file MuseLog.txt from the Documents folder
    4. Looks for messages like "Fixed text model inconsistency in text frame with text ... on page ... at breakpoint(s) ..."
    5. Manually reapply custom text formatting for text frames/breakpoints specified in these log messages

    Still facing issues?

    If you tried the solutions, and they did not work for you, please get in touch with customer support http://adobe.ly/21iudtV