How to obtain the web link of your corrupted or damaged PDF file stored on Adobe Document Cloud

Version 4

    When you encounter any problems with corrupted or damaged PDF files that are stored on Adobe Document Cloud, please follow the steps below to obtain the web link of your corrupted or damaged PDF file and share it with Adobe staff via a forum private message.

     

    1. Open a web browser on a desktop computer, tablet, or phone.
    2. Go to https://cloud.acrobat.com
    3. Sign in with your Adobe ID for Adobe Document Cloud.
      SignIn.png
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    4. In the left pane, select "Document Cloud" for Storage.
      DocumentCloud.png
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    5. Open your corrupted or damaged PDF file. Dismiss an error message (if any).
    6. Select the entire web link (https://cloud.acrobat.com/file/<some_letters_numbers>) in the web browser's address bar.
      URL.png
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    7. Copy the web link.
    8. Paste the web link to a forum private message to Adobe staff with the badge:
      StaffBadge.jpeg

    Adobe staff will assist you to obtain additional information if needed for further investigation.