1. Enterprise users please consult your IT.
2. Re-creating the Acrobat preferences restores application settings to its default.
Restore the Acrobat Preferences folder (Windows)
Restore Acrobat Preferences folder to eliminate problems that damaged preferences cause. Most preference problems are caused by these file-based preferences, although most Acrobat preferences are stored in the registry.
• Quit Acrobat.
• In Windows Explorer, go to the Preferences folder:
o (Windows 10, 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]
o (XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]
• Move the Preferences folder to another location (for example, C:\Temp).
• Restart Acrobat.
Note: The AppData / Application Data folder is hidden by default: https://support.microsoft.com/en-au/help/14201/windows-show-hidden-files on how display them ]
If the problem recurs after you restore the Acrobat Preferences folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click “Yes to All” to replace the new Preferences folder.
Restore the Acrobat preferences files (Mac OS)
Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.
- Quit Acrobat.
- Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
- Acrobat WebCapture Cookies
- com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
- Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
- The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
- Restart Acrobat
If the problem recurs after you restore the Acrobat preferences files, then the problem isn’t related to preferences files. To restore custom settings, drag the files you moved in step 2 back to their original location. Then click OK to the alert “A newer item named ‘[filename]’ already exists in this location. Do you want to replace it with the older one you're moving?”