Get started in the Experience Cloud Community

Version 3

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    Welcome to the Adobe Experience Cloud Community

    Welcome to the official Adobe Experience Cloud Community. You've come to the best place on the web to connect with experience experts, both inside Adobe and within our customer base. This guide will help you get started and make sure you get the most out of your community experience!

     

    The First Step is to Join Us

     

    If you have not already done so, tap or click ‘Sign In’ in the upper-right of the community, then log in with your Adobe ID.  If you do not have an Adobe ID, you'll have an opportunity to create one after you click Sign In.

     

    After you've signed in, make sure you setup your profile.

     

    Meet Our Awesome Community Team

    Now that you're one of us, it's time you meet the family. Our community team is here for you! We'll do our best to make sure you're updated on the latest and greatest. We'll also try and help with any problem or request you might have, whether that be finding the correct documentation, helping you troubleshoot, or just so you'll have a friendly face at our Adobe events! Our number one goal is to make sure you have a great experience on the community! You can view our entire community team here.

     

    Learn to be a Stand-Up Citizen of Our Community

    There aren't too many rules in our community, but we do have a few. These guideline will help ensure you and everyone else has a good time while using the community. Here is a short list of our community guidelines:

    • When you ask a question, make sure you follow up on any replies. The Experience Cloud community isn't like your typical online community. Here we maintain a very high solve rate. If you ask something, were going to work with you to at least point you in the right direction if not answer it. Once your question has been answered, make sure to mark the answer you feel was best as correct. This helps us to close out the question and lets other struggling with the same issue find a solution quickly.
    • Give credit where credit is due! If you're browsing a thread and you read something great, make sure you like the reply and mark it helpful. This ensures our community members are getting the credit they deserve. Remember most of our community members are practitioners just like yourself, they are usually helping out on their own time. Giving positive feedback on a reply/thread also helps others know where to look if they're just skimming the thread.
    • Help us be the best we can be! We've worked hard to integrate the ideas feature into our communities. The community is the official place to request features for almost all Experience Cloud solutions. Once you're familiar with the product, be sure to browse the various ideas sections of each community. There you'll be able to vote on ideas and suggest some of your own.

      We also have a community ideas page where you can help make the community even better. If you've got an idea of how we could improve, please let us know here.

    • Pay It Forward! Don't be that guy/gal. If someone has helped you out on the community, be sure to try and help someone else. If you experience an issue with our products, it's almost a certainty that someone else will too. Our products are complex - we're doing our best to make them as easy to use as possible, but there are bound to be some hang ups along the way.

     

    Understand the Adobe Experience Cloud Ecosystem

    Experience Cloud Architecture

    The Adobe Experience Cloud is made up of 3 clouds:

    • Marketing Cloud
    • Analytics Cloud
    • Advertising Cloud

    Each of these three clouds has solutions that work together to accomplish the same goal. Underneath the solutions, you'll find our Cloud Platform. The Platform is comprised of Core Services, Launch, Sensei, Experience Data Models, Platform & Infrastructure Services. Finally, there is Adobe I/O which is our developer paradise.

     

    For now, just keep this slide handy to help you understand where everything fits in.

     

     

    We've Created the Ultimate Getting Started Guides!

    We've done our best to create guides that will help any new users get similar with our different solutions. Each community manager has created a guide with links to appropriate documentation, training videos, ect. Click on each of the solution icons below to get started:

     

     

    Marketing Cloud

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    Campaign

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    Experience Manager

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    Target

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    Social

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    Analytics Cloud

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    Analytics

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    Audience Manager

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    Advertising Cloud

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    Core Services

    Activation

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    Assets

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    Coming Soon

    People

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    Places

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    Coming Soon

    Mobile

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    Stay On Top Of The Latest And Greatest

    Now that you've familiarized yourself with our community, let's make sure you can stay on top of the breaking news and start to help other community members. To do this we're going to help you setup your community notifications.

     

    Following & Email Notifications

    We recommend following threads you're interested in using the Inbox option, as you are automatically subscribed to follow using this option when you reply to a thread. Then, if you'd like you can turn on your email notifications for 'Inbox' so you are also notified via email when there is activity on a thread.

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    We recommend following spaces using the Connections Stream option & then making sure your email notifications are off for Connections Stream (since spaces get much more activity than individual threads).

     

    To adjust your email notifications, click your avatar in the upper right and then Preferences. Select on and off for each option. This is our recommended set up for the above process:

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    Be sure to scroll to the bottom of the page to Save the change.

     

     

    Additional Resources

    Getting Started on the Forums(Creative Cloud)

    Forum FAQs

    Forum Guidelines and Tips

    How to Get Involved and Help Others

    Forum Success Guide- how to efficiently use the forums

    Community User Manual

    Ask a question about the forums.