how to renew a subscription to the Creative Cloud for photographers plan (annual)

[светланаи12920963]

On August 9, I subscribed to the Creative Cloud plan for photographers (annual).

On September 9, $ 9.99 was withdrawn from the card.

On October 9, the transfer of money did not take place, because there was no money on the card.

Now I have credited the card with money, but how can I renew the subscription?

There are no registered products in the personal account.

On the mail, no messages came about the termination of the subscription.

What to do?

[Bani Verma · Accepted solution]

Moving this thread to Adobe Creative Cloud​, experts here will be able to assist you quick and better.

Hi светланаи12920963,

Meanwhile you may refer to: Renew or restart your Creative Cloud membership.

Hope this helps.

[светланаи12920963]

thank you!!!

[Bani Verma]

You're Welcome!