Files open in Photoshop display only as grey squares

[Shellshock_Graffiti]

Hello all-

Every time I attempt to open a file with Photoshop (whether it is a JPEG, PSD, PNG - you name it), the program starts, but it always displays as a big grey square.

The PSD files show all of the layers intact, but I can't seem to view the file itself. I have tried everything I can think of.

Please help - I'm using the most current version of Photoshop (Adobe Photoshop CC 2018)!

Thank you!

-S

[melissapiccone]

Try turning off GPU performance in the preferences.

[Shellshock_Graffiti]

I'm not seeing GPU performance anywhere in the preferences menu - where would I go specifically to locate it?

Thanks, Melissa!

-S

[jenny_joe_francis_j · Accepted solution]

1. Press Ctrl+k

2. Now you can see the preference window

3. Click the performance menu

4. Now you can see the " Use Graphic Processor " radio option from the right side of the panel (Under graphics processor setting) .

-Phenomenal JJF