Big problem

[moderlikem81649904]

Hello, I have a problem. I bought a plan for 12.09 eu / month, still in the summer. But until now, is being deducts money from me every month, and so far I have not received any product serial number. In the Bank, the money is deducted for this product: COMMODITY 5167934000192110 2017.11.14 12.09 EUR (590466) ADOBE PHOTOGPHY PLAN D24 ADOBE.COM. What should I do ?

[Victoria Bampton LR Queen]

There are no serial numbers for subscriptions. You just log into your Adobe.com account to download the software and sign in with your Adobe ID and password.

[moderlikem81649904]

Thanks for the answer, but in my account, the product section does not show any purchased product.

[Victoria Bampton LR Queen · Accepted solution]

That sounds like you might have more than one Adobe ID. Otherwise, contact customer services and they'll help you track it down. http://adobe.ly/yxj0t6